So this is actually my 2nd time coming to this place. Both times has been an amazing experience…read more First time around they did a scan and helped me find the perfect set of shoes and inserts to treat my Plantar fasciitis on my feet and I noticed an immediate change. I could stand for longer times and it actually helped me regain my healthy life again. Second time around I took my wife in and they did an extremely thorough scan and broke down what kind of shoe would help her feet and what would relieve her pain , that she experienced. Their independence knowledge is extremely valuable and helpful. The store has a vast variety of apparel to wear for running, and inserts, and shoes. Isaac was the one who helped out my wife and he did an amazing job. He listened to all of our concerns and addressed every single question we had. My wife is excited to immediately use the shoes that were recommended. I was recommended this place by another friend and now I can see why. I highly, highly recommend to come here to anyone else!

I made a visit to Fleet Feet to spend a gift card from Christmas. From the time I arrived they…read moreprovided amazing service! The store is very nice, clean and organized. She started with a personalized fitting analysis with the coolest machine ever. It told me the size I needed, my walking points, foot width, and arch. She provided some shoe options that would be good based on this. Loved how they assist you with trying on and discussing points about the shoe. I decided on the new balance 1080 v15. So comfortable! Be prepared to spend money... they are not cheap but worth it! Great experience overall and loving my new purchase.

I went to the store for a pickup order. I decided to look around for an item that my husband…read morewanted. I must have looked out of sorts because Mary offered assistance. She was so kind. They didn't have what I was looking for in stores, but she was able to see it online. She ordered it to my home, and even figured out how to use my coupon. This was a great experience. I will continue to shop at this location.

Went in looking for shoes today. While they didn't have exactly what I was looking for, the staff…read morewas wonderful. They were kind, courteous and attentive.

I've been to this store several times. I absolutely love the clothes and I've never met any…read moreemployee there that was anything less than amazing. They always help you get good deals and find exactly what you're looking for. I will definitely continue to be a customer!

Love their clothes. Great selection of clothes for men & women for good prices! The manager Monique…read morewas awesome to work with and really took care of everyone who went in the store. Staff was very friendly & helpful. Highly recommend!

I visited the Trak Shak in Homewood, AL today to replace my Nike Pegasus Premium running shoes. I…read morespent about 25 minutes in the store browsing and waiting for assistance. During that time, I saw several staff members walking around, but no one approached me to offer help. What stood out most was that other customers -- including individuals who entered the store after I did -- were asked if they needed assistance, while I was not acknowledged at all. Customer service is a big part of the retail experience, especially at a specialty running store where fit and guidance matter. Unfortunately, based on this experience, I would have to rate this location a 1 out of 5. I hope this feedback helps improve attentiveness and consistency in customer service moving forward.

Great running store with great selection of running gear. Staff is very friendly and knowledgeable,…read moreso if you just want to walk or run in a great pair of shoes, then this place is a must stop. Don't forget the Wednesday run from here

Back again to look for tennis shoes for my mom. It's been some years. The staff did not greet or…read moreoffer any assistance. Thankfully, we didn't need any help. The shoe department had a decent selection. My mom was able to find a pair of adidas at a reasonable price for her. I got a sleeveless tank to wear with a skirt I already had. Nothing blew me away this visit to Academy. It was pretty consistent with my last visit a few years ago!!!

I need a new pair of hiking shoes and want to stick to Merrill shoes…read more My spouse looked up this store and said they had lots in stock. Ok. Off I go! Well, they do have some Merrell hiking shoes, but only 10 pairs of women's. I counted what was in the shelf. Exactly ten. They don't have any 6 1/2 so I tried in a 6 and a 7. I need a 6 1/2, so I sat on the bench and ordered a pair online from the Merrell store. Frankly, the amount of women's hiking shoes and socks was dismal. Weird thing happened when I was sitting there. An employee, a white male heavy set probably in his 30's was talking to another employee kind of loudly saying "It is always the white middle age women I'm telling you. Always!" I am not sure what that was about, but as a white senior woman, that didn't sit well with me I left the store. My review is not about the comment, but lack of inventory. But the comment bugs me.

I love the new location at the Summit! The space is great and you can actually see all they have to…read moreoffer! This was my 3rd time in the new space. Each time it's been very busy, with long lines. However, the two times I made a purchase the lines went very fast and efficiently! There was plenty of help on the floor asking to help you. The associates at the register were pleasant and seemed genuinely happy you were there. On my most recent visit I had to make a return of a defective pair of leggings. My exchange was handled professionally and timely.

I'm starting to really like athleisurewear so I'm glad we have a lululemon store in Birmingham. I…read moredon't like shopping for clothes online cause I like to try everything on before I buy it. I came here a few weeks ago and tried on a bunch of tops, shorts, and leggings to try to find my sizes. I will say they have more sales online so I will likely shop both in store and online. The associates were friendly too, and the store is pretty well organized.

I love going into REI when I get a chance…read more Lots of interesting things to see and think about. Clearance was in the back right near the bathrooms. Loved seeing the board with other locations and adventures near there. Everyone was friendly and busy.

I want to give a huge shoutout to Emily, the store manager at REI Summit Birmingham, Alabama. While…read moreshopping for a lifejacket for my Border Collie puppy, Emily went above and beyond--again! Despite juggling a nonstop flow of customers and all the usual managerial responsibilities, she took the time to help me personally select and size the perfect Ruffwear life jacket for my pup. This isn't the first time Emily has delivered truly outstanding customer service. Her professionalism, kindness, and product knowledge continue to impress every time I visit. Her leadership at this location is obvious--everything runs smoothly, the team is helpful, and the vibe is always welcoming. Emily is a total rockstar and a tremendous asset to REI. I can't say enough good things--she's the reason I keep coming back.

I went here because my feet were hurting SOOOO bad! The young man, I forget his name, scanned my…read morefeet, and recommended shoes. He put them on, let me walk around, then took them off. My feet hurt so bad that no shoe felt good! The service I received was excellent, and the young man was very kind, and patient. Also to those wondering about the location it is on 280, there is a stop light by the location which makes getting in and out really easy. Its across the street from a Taco Bell.

Best experience ever!! Had to order the show I wanted but when I picked it up today Hannah was the…read moreBEST!! She was knowledgeable, great attitude to assist to the end, and had she been working in a restaurant today she would have received a HUGE TIP!! Whoever hired this young lady did the store a great honor to have her on staff!! THANK YOU HANNAH!!

One of the things I like about city gear is that they have a lot of shoes to choose they also have…read moreshirts, shorts, and some shoes. Women as I recommend coming here when they have things for sale if your looking for name brand good quality shoes this is the place to go but you will be spending the money Its also best to not come here on Friday and Saturday so you can afford the crowd and be able to look around the entire store I suggest coming on a Sunday or Monday-Thursday

If your an auburn or Alabama fan this is the store for you this store is bigger than the one in…read moretrussivlle they have so much more to choose from the only thing i don't like is that the pictures that they sell are so expensive. But other than that everything else is at a reasonable price