Out of the 3 bike shops I've visited in the Birmingham area, Bike Link has (by far) had the best…read morecustomer service! Very knowledgeable, helpful, and friendly. Many bike shops are knowledgeable, but the friendliness goes a long way for someone that may be anxious with branching out into new territory in regard to riding/bikes. I have been helped by Scott most of my visits, but have also interacted with the owner and one of the bike mechanics. I initially went in thinking I wanted to get a Specialized Roubaix Sport, but with the bike shortage, they helped me find another great bike that would work for my needs in the meantime (a Specialized Tarmac). When I came for my 30 day tuneup and mentioned some shoulder tension, they immediately had a recommendation for me to change to a shorter stem and did all they could to help me ride comfortably. I also made several gear exchanges as well, as I was learning what worked for me and what didn't. They have been helpful and patient every step of the way. 5 stars, hands down!

This bike shop had the hybrid bikes that I needed for myself and my friend. They were very helpful…read moreon holding the bikes and letting us test ride them and sizing them to us before the ride. I left them there to have a few things added to the bikes. When I went to pick them up the next business day they weren't prepared as promised. When you spend that kind of money for bicycles I expect them to listen to you and prepare them accordingly.

I shopped for my first e-bike at Velocity bike shop. Logan was very knowledge about the different…read morebikes, he was patient and not pushy at all. Very much appreciated. I was able to test ride the bikes, the shop is in a great location for that. I came back the following day and rode 2 bikes before making my decision. They were able to do a couple adjustments to make it more comfortable for me. Overall a great shopping experience. I would highly recommend this shop.

Very friendly, helpful service. They helped me ship my son's bike back to CA for a reasonable rate…read more Also tuned up and prepped his new bike straight from the manufacturer (I didn't buy it there, but they handled receipt of it and got it ready for the school year). They are also helpful with identifying local ride routes and clubs. Our go-to shop in Tuscaloosa

Went in twice and had a bad experience both times.... The hair challenged sales person was the…read moreworst ( I agree with the other reviews) ...he actually seemed offended he was having to deal with a customer I drove to Huntsville and bought a bike ( giant defy composite 2 ) the same day I left Bobs at Belvins Bike Co.. Great helpful staff there at least Hey Bob, it all about the people man....

The all guys at bobs Nike's were great. Nick was super helpful. My wife and I know nothing about…read moremountain biking our son joined the team at his school they walked us though the process.. so helpful I would recommend these guy to anyone..

Did what I ask in a timely fashion and a fair price. Hopefully found someone to help with my…read moremotorcycle maintenance and upkeep.

I stopped in when I bought a 2008 KTM450. They got me all stocked up on parts and talked me into…read moreracing in their series called SECCA. After one race I sold that bike and bout a 2009 KTM250xc. These folks have gone above and beyond to keep my race bike running, and Im now in my second season. When I turn 40 in two years I am buying a newer bike from these good folks. They are my favorite bike shop on earth.

John D. I recently purchased a Trek Verve 3. First off a…read moregreat bike, I had an Electra Townie bike, but it didn't suit my new needs of having steep hills to climb. I also want to thank three awesome employees John, Chris 2, Chris 3. Best cycle shop in Birmingham.

AH‑HAHAHAHA! It is I, Skeletor, Overlord of Evil, and Yelp has finally broken me! Day after day it…read moreshrieks, "Review Cahaba Cycles!" until my skull aches with digital torment. Very well, Yelp--you win. I shall review this so‑called establishment, though I HAVE NEVER SET FOOT INSIDE! Do I know what Cahaba Cycles truly sells? HA! Not at all! Perhaps thunderous motorcycles that roar with dark power. Perhaps bicycles--tools of sweat, stamina, and balance. Either way, the mystery makes them glorious! When a place can be anything in my imagination, it becomes everything. That is true mastery of branding, whether intentional or not. In my mind, their halls shine with rows of gleaming cycles, some forged for speed, others for strength. Perhaps their mechanics wield wrenches like enchanted scepters, resurrecting frames with sorcery. Maybe they offer helmets, gloves, and jerseys spun from mystical fabrics that grant mortals courage. The reality matters not! The legend of Cahaba Cycles is already eternal. And what of the staff? Whether they welcome customers with kindness or the delicious arrogance of experts, they deserve applause. Those who understand gears, chains, and rubber already hold more wisdom than Beast Man could ever dream! But know this--the TRUE villain here is Yelp! Its relentless nagging pushed me to pen this glowing proclamation. By demanding my review, it has been tricked into publishing Skeletor's absurd praise for a shop I have never known. That, mortals, is irony of the highest order. So let this stand forever: Cahaba Cycles is AMAZING, MONUMENTAL, and INDESTRUCTIBLE! Whether bicycles, motorcycles, or enchanted war chariots, they have Skeletor's seal of approval. And that is worth more than stars, more than reviews--it is DESTINY. AH‑HAHAHAHAHAHA!

Bike cleaning and service was worst I've ever seen. Brought it to their attention and it was given…read moreonly a moment's additional attention. Handed back to me still filthy. I had no more time to waste. They just won't get my business again.

dont answer the phone. I called 4 time for a urgent thing for a event coming up and they didn't…read moreanswer

I love going into REI when I get a chance…read more Lots of interesting things to see and think about. Clearance was in the back right near the bathrooms. Loved seeing the board with other locations and adventures near there. Everyone was friendly and busy.

I want to give a huge shoutout to Emily, the store manager at REI Summit Birmingham, Alabama. While…read moreshopping for a lifejacket for my Border Collie puppy, Emily went above and beyond--again! Despite juggling a nonstop flow of customers and all the usual managerial responsibilities, she took the time to help me personally select and size the perfect Ruffwear life jacket for my pup. This isn't the first time Emily has delivered truly outstanding customer service. Her professionalism, kindness, and product knowledge continue to impress every time I visit. Her leadership at this location is obvious--everything runs smoothly, the team is helpful, and the vibe is always welcoming. Emily is a total rockstar and a tremendous asset to REI. I can't say enough good things--she's the reason I keep coming back.