I brought in a tile from our optimism pink 1950s bathroom. The owner somehow chose a shade of paint…read morethat matches. Very very difficult to do an exact color match on a flat paint versus a glassy tile. Excellent! One time I had a color Mis-mix and they corrected it immediately. Great customer service! I love being able to support a small local business instead of Corporations.

Over and over again I have tried to do business here. No more. Staff is not helpful nor friendly…read more Prices change constantly and are very high. Attitude in the store is that they are the only game in town and customers have no other choice. We do.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

They can make whatever color you want! My husband was very…read moreimpressed. There were many people to help him.

Our experience with Bob and Greg was pleasurable…read more Knowledgeable and helpful! Purchasing quality paint and we see the difference! We have repainted the entire lower level of our home after 21 years and we couldn't be more pleased!! Recommend this paint store highly

This is such a cute little gift shop on Main Street in Old Saybrook. You'll find all sorts of…read moreunique bags, cards, jewelry, scarves and other assorted nick-nacks. I really liked the bull dog behind the counter, I'm sure he must have smelled my pug on me and started wagging his tail like crazy. I didn't score anything the day I came in but I'm sure if you need to buy a gift suddenly, and you're in the area, SWAG is a great spot for such a need.

Move over HomeGoods there's a new kid in town…read more This place is pretty amazing if you like Pier 1 and HomeGoods you have to check this place out. On my walks down main street I always stop here to check out what new things they have.

What a wonderful local business! Support local instead of big box stores. Friendly, so very…read moreknowledgeable, great selection of products and convenient locations!

They sold me a $600 window with green tint despite assuring me it would not be green. It doesn't…read morematch any of my other windows and they wouldn't take it back. They could have at least sent me a new sash with the proper (clear) glass I had asked for in the first place. It's also just a bad quality window overall.

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

I shop here often but no longer. I called the store and requested a gallon of mixed paint that I…read morewould pick up within the hour. The store can mix at their convenience and I avoid the long lines waiting for them to mix. I offered my credit card over the phone in advance. They said no that I had to come in, order and wait in line. Poor customer service! I do this often and other stores accommodate. This time I called Essex Hardware instead and they had no problem mixing ahead of pickup and said they didn't even need my CC in advance.

Do you ever wonder the frequent occasions in one's lifetime we would face the challenge of choosing…read morea paint color? As a homeowner, I have been mystified by the quest to find the perfect paint color. It seems there are just too many paints color options. The reason I believe it has become so much more difficult is because there are too many shades of colors. Such as the color white, one would be surprised the number of shades of white one can explore. Once you have decided to refresh your homes appearance with new colors, the next challenge is all the various retail stores to choose from and the choice of manufacture. Our retail paint store choice has always been Aboff's Paints, and our paint manufacturer Benjamin Moore. The service that we have received from Aboff's has always been outstanding. Our problem has always been choice of paint color, not paint manufacturer. Unfortunately, Benjamin Moore, has over 3,500 colors to choose from, which is incredible. Aboff's has been complimentary in most cases on our final choices, which does help a little bit.

They are racist, sexist, rude, and incompetent…read more I needed white paint for a bedroom, and they sold me an eggshell finish. When my painter saw the two gallons of paint, he immediately asked why the finish was in eggshell and that the walls would be super shiny. This is more for a bathroom. I called Aboff's and told them about the situation and asked if there was any way they could take it back as the paints totaled $98.00. Instead of apologizing about the inconvenience, the worker started raising his voice and said eggshell is his most popular finish and that's what he would use on his walls and that if I wanted a flat finish I should have said so. But I do not work at a paint store and do not have knowledge on this stuff, and that is why I specifically told them that it was for a bedroom and asked them what to get. Even if the finish is a personal choice, the way they spoke to me and handled the issue was horrible. Never going back.