They were working on my guitar. They closed the store and I never got my guitar back. I called them…read moreand they said tough luck.

The staff was nice and friendly. They have a good selection for the size of the store. Didn't have…read moreany problems picking out and purchasing my instrument and for an item that wasn't in the store I made a catalog order through them and picked it up the about a week later. Although I'm not planning on taking any, I also saw they offered various music lessons.

Online sale staff rude and condescending. Also never…read moreresponded to email questions. I will spend my money elsewhere.

Have not been in the store in Canton, so can only speak about his on-line stores. Not very…read morehonest/accurate on his descriptions, very overpriced.

We were visiting from out of town and came in for a small repair. We were so happy with the fast,…read morefriendly service! Great selection, lovely staff - wish we lived closer!

I have had two "noteworthy" - no pun intended being a music store- experiences with Pellegrino…read moreMusic. Most recently, I bought a new (used) piano. I began my search at Pellegrino, because they have a large selection of used pianos. I came upon the Kawai model and knew it was the piano I really wanted. Turns out, Pellegrino had sold it as a new piano in the 1990s, and was now consignmenting it for the original owners. The instrument was in excellent condition, and their price was fair. Pellegrino also agreed to take and dispose of my old piano. Totally enjoying my new instrument. There was a significant problem, however, with delivery. I had measured my old piano, the space where it was going in my home, and my door frame. The "new" one was within an inch of the old piano size wise. There shouldn't have been any issue with delivery. The team they sent could not manage the weight of the piano, and almost dropped it ! Very thankfully, I was having new furniture delivered that same day, and the deliverymen from the furniture company actually were the ones who successfully brought the piano into my house. The men from Pellegrino did not even thank the furniture movers for their help. When I went back to Pellegrino shortly after delivery (to buy some sheet music) I informed the owner in person of what had happened with delivery. I got no response - not an apology or any sense of concern. I would have given five stars without the delivery hitch. It would have been four stars if the owner had taken some responsibility for what happened. It makes me wonder what would have happened if the piano had actually been damaged by their delivery team. So, overall, I am thrilled and pleased with the piano, but the customer service/delivery is disappointing. We also had previously rented/leased to own my daughter's clarinet through Pellegrino when she in middle school band. This was a totally successful experience, and we even upgraded to a better instrument as my daughter's skill level and dedication increased.

Very helpful. We needed a new bow last minute. Very friendly. It was a bit out of the way for us.read more