This review is being written by a 30+ year former heavy cigarette smoker…read more Thank you 51VAPE! The customer service is fantastic! Every single question was answered with spectacular product knowledge. I walked in knowing NOTHING about vaping, and left with a much better understanding and a product that has truly aided in helping me become "combustion free". You're extremely knowledgeable, friendly and welcoming staff ensured that the product I decided on was right for my needs. There was never any pressure to "upgrade" to a more expensive product, even though your shop is incredibly well stocked with various products that range in pricing. Thank you again

awful doesn't sell the good fruity vapes only trash vapes and stuff no one would ever want to smokeread more

I have been to dispensaries up and down the east coast and this is one of the if not the nicest one…read moreI have ben in. Amazing aethestic, huge variety of products, good prices, helpful and pleasant staff. Really feels fresh and unique when you walk in. Love it!

This is my go to shop Miss Pam and her staff are the best. Hands down best cigar shop in New York…read moremaybe even the Northeast. The selection is insane I think it's the biggest humidor in the capital region. They have a great many cigars at a good value and some crazy high end ones that are a once in a life time find. The lounge is great and friendly and the surrounding plaza has many great food and drink options.

Great selection, rarely do they not have a brand or size im looking for. Humidor is kept clean and…read moreorganized. This is my go to retail store in the area. I prefer this over the one in EG. Downsides are: I really wish they'd update their air filtration and lounge. The best shops I've visited in the country allow you to go buy some sticks without "having" to stink like smoke. Is what it is though, I get it. They also allow cigarette smoking. Nothing worse than trying to enjoy premium tobacco with people ripping darts. Pricing is on the high end. You can definitely pay cheaper online, with delivery fees. Overall, worth it.

The guys working here are always friendly and helpful. They also don't rush you which is great…read more They have lots of options that other shops don't carry and the giveaways are nice too!

Very helpful staff. Jariah and Chris were great! They had exactly what I was looking for and were…read moreextremely accommodating.

I love it here! Great service, great product!! Not sure what Ryan G is talking about fake wax…read more.. not sure how a NYS approved dispensary with products from other approved businesses can ever sell anything fake. I think this sounds like a hater. But thank you for showing us who you are. I wish Holdup Rollup nothing but success!!

If you're buying something that could possibly not work in some way shape or form like a vape or…read moreany electronic in the store have them take it out the box make sure it works it changes temperature and charges before you hand over your money because there's a strict no refund policy even for broken items so you'll end up flushing your money down the toilet if you choose to not listen to me and get that item which will be rare not saying they're selling faulty items but when you do get it you will be screwed as I was and I am a frequent visitor I go there once a week I spend a couple hundred dollars and they threw me away for $40 and gave me no solution and just said yep well you used it well yes I did use it but then I found out it was a broken product and I couldn't even charge it that's unfortunate to lose somebody with a no refund policy when they spend a lot of money and frequently and they don't just lose me when people see it happen to me and they know who I am they instantly go well I don't want to be like him I don't want to lose my money so they stopped going there as well too I brought four people with me and all four of those people I promise will not step foot back in that building and they also were spending money of a good amount these things are unfortunate but businesses that make money cannot just leave us the customers screwed with no solution no discount nope you're just out your money that's what they said!!!

let me first say that i do like this business and have had several good interactions. however, i…read morereceived a used, damage product. Went to ask for an exchange and they told me they don't take them. My product is clearly used and was opened, which i didn't realize right away. they assure you everything will be compatible. if they don't take returns or exchanges on defective and used equipment, then how did i get an open and used/damaged product. they also do not give much value for the money. I like it there, but this type of stuff sucks when you drop 40 more than what you normally would have by ordering straight from the vendor. wanting to support a local business, i don't mind paying a little more. However, i don't expect to receive used, damaged, non compatible products. this has not always been my experience, but its frustrating as a loyal customer to be given what i was given and not be allowed to exchange it for something that's not defective and actually works with my device, and doesn't have holes in it. the dudes here are super cool but i feel like i was taken advantage of.

the selection of tobacco products is great, but what's better is the customer service. I am not…read moresure of her name, but she's amazing and we have long talks when I go to get my products and I come back because of her (plus the prices are incredible versus any other place in the city at least).

Well I wrote a review of an unpleasant experience and for the first time ever the owner wrote back…read moreand offered to make it right. I completely appreciate that. That is the best customer service I have ever had after a review. You can tell he really wants to keep a good business! I will shop there again just for that:) Thank you.

Worst dispensary I've ever been to .. prices are so high and not much of a variety. .please do…read morebetter