You Can improve by having a responsible service from the driver and Can someone from Stockton branch at least answer the calls and update their voicemail for it is always FULL! We waited all day yesterday 01/21/26 for a pick up which was scheduled from 10:00 - 2:00pm, no phone calls from the driver. We even called the 800 338-5424 number for Assistance, but no progress ! Wondering What kind of Service are You running? Its very frustrating and dissapointing! The Quality of Service is not acceptable especially for Disabled Senior citizen. Hire more employee if You can't handle the volume of customers! read more

The website says this location is open on Saturdays, but when I arrived it was closed. I also tried calling several times during the week, but no one answered the phone. Please update your business hours online and improve customer service by answering calls or providing accurate information. It would save customers time and unnecessary trips. read more

Good people very helpful . The service they give and the information they give is very refreshing and also important. I will always go back to their store for all of my needs to send stuff to the Philippines read more

Very poor service, doesn't answer phone calls, staffs are slow and does more talking.

The service was fast and reliable! All the boxes were delivered on time and were complete. We highly recommend sending your goodies to your family at LBC!! read more

Great pricing for air cargo! We sent a 5 lb package to metro manila for $40 and it will be delivered within 7-10 days. Faster and more economical than USPS! The staff is friendly and there was no wait. I did try to call before heading over to confirm the hours but noone answered the phone after I tried calling 3x at around 4pm yesterday. Luckily, it is accurate - they are open until 6pm! read more

It's hard to answer the phone when you have 6 or more people waiting in line. The customer in their store has the priority. I have never had an issue. Fast, polite and patient. I strongly recommend LBC read more

The worst. Never answer the phone. Scheduled a pickup online no call no show,waited all day Called at 6:30 pm said couldn't make it. Pick up was scheduled for before noon. Told me that they would come on Monday by 10am . Showed up at noon. Told us the previous employee had been ripping people off over charging for the service. Requested a refund and was told that they couldn't make it right. Text book example of how not to run a company. Told them to have someone call me because they never answer the phone. Told them if someone did not call me I would file a state complaint. Called corporate office in Hayward called 3 different numbers either busy or no answer. read more

I was happy to use their services however when I called to schedule a pickup they didn't show up. I called for a follow up. Never happened. So I decided to just make a trip to Stockton and drop off my balikbayan box. Much better service in person than online or even over the phone. Need to work on your customer service online and over the phone. read more

FALSE ADVERTISING 30 days guaranteed deliver? No way, this is the 3rd time and this will be the last. 15 days before they get shipped out of the US, and another 40 days to wait???? Asked the manager why previous deliveries were late, he said problem has been fixed! Whatever! read more

Have been, for years, sending their large box to arrive in the Philippines during the holidays, to be delivered in Tarlac, and have never had a problem. But I do deliver the box myself to their location in Stockton. During the shipping through delivery, I'm kept appraised of the box's location by text messages. The people at the Stockton location have been great to deal with and very helpful. read more

They are not picking up their phone. I schedule on line pick up they got me sched for 10-2pm I called the 800 and re confirmed the ref# but after 2pm no one called and Stockton office message that their messages is full. read more

NO CALL NO SHOW. Left us hanging. Scheduled for a pick up. Waited all day no one showed up. Called customer service about 5x. Gave false promises like they are on their way, etc. Escalated my call to the supervisor. No supervisor called me back. This is my first and my last transaction with LBC. read more

Set a scheduled pickup, NO CALL NO SHOW from the pickup guy. We're very disappointed. Called LBC 3 times and everytime they kept answering they'll follow it up and info was coordinated with the pickup guy. At least have the decency to call us if you're not coming mister pickup guy! read more

Long wait due to chit chat and no sense of urgency to customers. Worst service slow and not knowledgeable of their own system. This should be a smooth process but its the same every single time. read more

i have read the review of other people ,well it should be true cos thats their experienced but most of it has nothing to do with the Location and the people that work at the location... its more of the courier or the transportation of the box which could have been affected by many factors such as where was the box sent after they forwarded it. The people that works here on the other hand are very nice and sweet ladies and Kuya is a very friendly guy, very nice person. This place is awesome, clean and friendly. read more

Fast response to customers need & helpful! Willing to help & very good customer service & reliable!

As I have read in the previous reviews, they are no-call, no-show on the scheduled pick up. It happened to me yesterday, nobody showed up. I even called customer service to confirm pick up time earlier that day. I would gladly take the box to the store, but I can't carry it alone due to my back injuries. This is so disappointing. read more

Documents I tried to send was refused by the woman who's at the other window. I was wondering was she suddenly intervene to my transaction to a window she's not with. She pulled out 2 of the documents from my pouch (she didn't even read through) these docs are photocopy of a condo title & the 3rd page of the photocopied contract left inside the pouch envelope (no notarial, no documentary stamps, or what not) I asked how come? It's not an original copy & not even a certified true copy. Expecting that she will tell the reason & show me a blueprint of the protocol. However, this woman just answered "it's not allowed because it's a property title" to cut it short she didn't accept the 2 documents without reference of refusal. Such no-brainer customer service respond. To avoid arguing I just left. But when I got home I check LBC website it only says deeds, or anything of value is not allowed. How in the world a photocopied document would interest a thief? This woman needs to review, re-train, re-build, her job duties & responsibilities. Or she must retire asap & have other competent ones take her place. She could not even give me an alternative or suggestion when I asked what do I need to do in order to send the sheets she rejected. She just turned her back. I give a very dissatisfied & poor rate only for that woman with long highlighted hair in her 60's (?). read more

Inexcusable unprofessional bad service !!!! Had a scheduled confirmed pick-up between 10am -2pm. Waited all day... NO CALL , NO SHOW. Called Customer Service numerous times and gave different answers . A simple phone call at the beginning of the day that they couldn't make it would have been acceptable but instead left us hanging all day . read more

I called to make an appointment to pick up boxes to ship to the Philippines weeks ago. I was told that the next possible date was 8/24/20. Ok, no problem. On 8/24/20 I called to see when I should expect the pickup. I was told my date was moved to 8/25 between 10am and 2pm. Not ok, but I can deal with that. On 8/25 I sat in my vacant apartment all day waiting for the pickup. I called at 1:30 and was told that I should expect a call from the driver. At 2:30 I called back and was told again to expect a callback. After traveling all night and half the day to come back to my now vacant apartment I'm not very happy about the service here in Stockton. It is now 4pm and no callback. They close at 6pm so I called back at 5:30 and was again told that someone would arrive. read more

Negative stars!!! My mother in law uses this service and when they came to pick up the boxes used our bathroom. I don't know what his name is but he was a fairly tall middle aged dark balding man, anyways he used our bathroom to pee and this man peed all over the toilet seat and spilled over to the floor !!! I was livid who does this .... an LBC employee that's who! Unprofessional to even use a customers bathroom but were all human right, but at least have the decency to not do that so disgusting. read more

Bring your things in packaged in their boxes there is none better. They have never been good at pick ups because they don't have enough workers. Don't be so damn lazy the people there are great and always have been. read more

Personally, I never have had an issue each time I went to the branch office in Stockton. Service has always been good. Representatives are friendly enough, and have always been helpful. The wait can get lengthy at times but there are only one to two representatives, so it's understandable. read more

Our boxes were picked up on January 13 and it was only brought to the warehouse on February 2. It's been a almost a month and it's still in the US. read more

Worst place to go to send $$. You sign up, stay outside or in the car for hours before they call you. I have switched to Lucky money. Much better service. read more

worst! until now no one has ever responded to my emails about lost cargo at sea according to lbc staff who called me a while back. i still havent received my refund it's been a year! they have all the info they need from me. read more

Sorry but one of your workers need to learn how to park... I couldn't get my car out and was late to my plans. read more

LBC - Stockton - Shipping Centers Near Me - Stockton, California

2 months and counting and the box is still in transit. It was sent oct 17 to avoid the christmas rush and yet it is caught in their limbo of a system. Spoke with marlon who contacted manila and was informed the box was misrouted to laguna when it should have been forwarded from manila to cebu right away. The staff keep reiterating discrepancy in the address but it was very clear on the receipt and packing slip the address is for cebu. Eric the supervisor from manila is useless, who conveniently had an "emergency", said he would follow up but he never did. Never even had the common sense of delegating it to his colleague. Now we were transfereed to jovelle catalan who, after a day, called to let us know someone changed the original tracking number. Now, whoever did that was stupid enough not to coordinate or leave a trail of note to the old tracking number, hence, the box seemingly "missing". The new tracking number said to expect 9 days for deliver from dec 1, which was the day it was transitted to cebu. It is already past their promised 9day mark and the box is still in transit according to luisa. Jovelle never called as she promised. This company is a joke as well as their staff especially the ines in manila. They made a mistake but there is zero sense of urgency to correct that. CLIENT PAYS, yes, from their stipulated fee down to the incompetence and arrogance of the staff who, for the lack of understanding that they are in a customer sevice oriented business, thinks and believes we are only customers and at their mercy, because they have this illusion they are high and mighty.. IN THE MOST CONDESCENDING WAY THEY CAN. Almost Two fucking months. This is beyond Undeserving treatment. Even out of desperation, this company will never even be considered as an option. And also a bonus, the online customer service staff via facebook is just as lazy and stupid and useless as everyone and everything this company stands for. read more

i don't know why i bothered sending packages thru lbc. i have known for a fact that they are unreliable. 20 yrs ago i had the unfortunate experience with their lousy service and just a few days ago i was reminded again of the horror of sending things thru them. my cargo boxes were not delivered to my house & my family had to pick them up themselves. they were given the runaround & had to go to their office branch 3 times before they were given the cargo boxes. if it were not for my yelling & arguing with the lbc usa staff my boxes would still be sitting in their warehouse. but that's not the worst, many of the items i sent were missing. i was told that they are not responsible for lost or broken items. well that's just it. i have had it with this company. yes they are the biggest courier service in the philippines but they are the worst, the most unprofessional and the most unreliable courier company there is. i chose sending boxes thru them just out of desperation. but never will i use their services again. read more