*DOES NOT HAVE COLLISION LICENSE** Unfortunately, Jerry was…read morerecommended by a co-worker, which is why I trusted him. Dropped off my dad's truck in December 2024, picked it up in JUNE 2025!!!His excuse for not getting the work done on time, and/or correctly, was that the INSURANCE ordered the wrong parts and ordered them at the time frame that the insurance went by. Confirmed with the insurance via email that they did not in fact order any parts, and only approved an invoice. When we forwarded the information to Ground Zero garage, he stood his ground and said that one, he did not order the parts the insurance did. That the insurance had sent me the incorrect approved invoice/estimate and sent the one he claims was approved which was significantly different and brushed me off by saying "YOU dont know ANYTHING about insurance." After months of calling for updates with wither no answer, no call returned, we had to show up in person for any "real" updates. Jerry would tell us "for sure on Friday" and we would show up on Friday and NO WORK HAD BEEN DONE. He had us like this for about 3-4 weeks, until I started taking time off of work to go in between the time frames and her would get UPSET when we aske "what HAS been done?" to the point where he AND his employee started telling us that if we did not stop asking for updates they would retaliate by simply not working on the truck and letting it sit there. He gave us the option of taking the truck AS IS- with NO WORK DONE AND NO REFUND Or just let him get to it when he gets to it. ABSOLUTELY RIDICULOUS. One of the days, we checked in the truck was sitting outside by the street, unlocked, with the windows down FULL OF DUST/DIRT ALL INSIDE THE VEHICLE. His reasoning "its just dust." Completely unprofessional and does this with multiple cilents as when we would go there were other people also looking for updates, with no results. When we finally were able to pick up the vehicle, sooo many things were wrong- the lettering LITERALLY fell off as we were standing there. Dents and scratches that were not there, he claimed he did not do. There are still parts that are incorrect to the vehicle, including the wrong bumper installed, the key hole for the handle on the tailgate does not work with the key, the muffler was cut incorrectly (instead of replaced), and the paint from where he did the paint job has begun to peel off. As of today, he has continued to ignore our phone calls. If or when my dad goes to the shop, they continue to tell him he is not there. He claimed he should have received the correct bumper and keyhole already, but has not called us and will not answer any of our calls. We did report his garage to the Bureau of Automotive Repair (BAR) and they confirmed HE DOES NOT HAVE A COLLISION LICENSE AND IS COMMITTING INSURANCE FRAUD.

An excellent shop for quality car repairs at a fair and competitive price. The owners (Jerry and…read moreNoe) are very friendly and take the time to work with you, making sure your car gets fixed properly while staying within your budget.

I took my 2009 PT Cruiser there to replace a timing belt and water pump, a major job. I was quoted…read morefrom $950 to $1,200 and was shocked until I found "Twins Auto Repair" I was quoted $450 over the phone, I took it in the next day and in 2 days my car was ready for the price quoted and not a penny more. They are now my go to guys and would recommend them highly. Henry A New Customer

Went to take my car to get brakes fixed one time at 3 pm. They checked the car out told me what it…read morewould need then they told me they could work on my car but they closed at 5 to return some other time, finally had time today and stopped by to get the service and the same guy told me "nope" we cannot work on your car we do not work on your type of car When weeks prior he'd told me yes. To make matters worse a vehicle from the same brand of my car was paying for a service and leaving that shop as I was arriving. Not sure if it's discrimination or jealousy and envy but I used to bring these people all of my work trucks whenever they needed a service, due to them being so nearby. I will no longer be bringing any of my vehicles here and I will tell my family and friends that used to come here to no longer support this business. Very unhappy and unsatisfied with being lied to and having my time wasted.

Had originally taken my GL450 to the Mercedes dealer downtown LA. Just for a simple oil change…read morethey wanted almost $1,000. That's beyond crazy. A friend recommend me to this shop. Met Ronald and was treated well. There was no up sale on my service , just given what I asked. Have now gone on 2 other occasions and waited before I wrote this review. Highly recommend, now take my other cars.

Ask for Carlos! Rare to come across an honest mechanic. He does his job right. Reasonable prices…read more A bit of a wait(but what shop doesn't make you wait) but if you call to make an appointment your car will be their first priority.

I've been going to Kim's auto repair over 5 years now and Mr. Kim and Enrique and very professional…read moreand honest. I have a 2001 Honda Accord that has been driving well thanks to them. I highly recommend this mechanic because they take care of you and have good prices. -Sarian

Found this place a few weeks ago. Was looking for someone who would replace a catalytic converter…read moreon my Chevy Tahoe 2003, and do the smog check right after. Enrique picked up the phone and greeted me right away with his upbeat and friendly manner of speaking. He answered my questions after asking for details of my situation. Then I drove to the shop a few minutes later to meet him. Enrique looked happy to have a customer and hurried to plug in his testing tools to my car. He immediately told me what needs to be fixed and showed me the tool readings on the spot. Such a clear and open business ethics impressed me and I shook hands with Enrique on fixing my car with no second thoughts. He told me he could fix it the same day if I come on Monday, because I had Monday available and had a chance to drop the car off for a day. That was a perfect timing and I'm greatly appreciative to God and Enrique for arranging everything for my convenience. Monday came and I showed up at the shop first thing in the morning. I saw many other customers coming in, but Enrique made sure that I had an experience as close to exclusive as can be. So after a quick conversation, I left him my car and took away. After lunch he called me saying that I could pick up my car. Excellent service. Enrique lifted up my car to demonstrate the new catalytic converter that he installed. So much opennes of business! Nothing shady, no trying to offer unrequested parts or services. Then my wife asked if they could do her car's smog check too. Mr. Kim assured they could, so we took my car and they worked on my wife's car the same moment. She passed the smog check that day too. Kim's auto shop might become our family to-go place. In a week I came back to ask him to replace spark plugs with the wirering harness, and to test for smog. Again, same day service! My car passed the test; Enrique also plugged the tools and showed me the readings, so that I could see it all with my own eyes. Such a nice man, great business and outstanding results. I do recommend!

Honestly, I'm not happy with the work they did. When I started inspecting the car, I noticed a lot…read moreof paint defects, so they had to keep it for another day. I went back the next day because they had broken the window mechanism; they didn't want to replace it at first, but they eventually did--though, by then, I had already returned the rental car. I'd rate the work a three out of five. It was a headache; I wouldn't recommend them.

I am extremely disappointed with my experience. With CARSTAR. Before taking my car in for service,…read moreI was not having any battery or starting issues. After I picked it up, I immediately began experiencing battery problems and was told I might need a new one. My battery was brand new. The battery that's in my car now is from 2022. I'm having delay issues starting my car. Lastly, I don't recommend anyone use this company's services.

I took my car in for bumper and blind spot sensor repair, and I could not be more satisfied! From…read morestart to finish, his team was kind and communicative and made sure my car was in good hands. The shop actually does a lot of sensor repair work for nearby dealerships if you are looking for another, more affordable option for repairs. I wouldn't hesitate to return!

Excellent work. Great customer service . Easy to talk too. Fast & efficient . Aurelio is very…read moreknowledgeable in his work . Accessible at all times. Matched the paint and did a terrific job.

Came to get an alignment on my Ford Ranger and Erick took care of me. He was busy when I showed up…read morebut he was communicative. He took care of me and welcomed me. He did a good job on my car. He was honest and the price was great! I definitely recommend coming here for an alignment, but for anything else I'd imagine they are just as great!

Amazing people that help you out and make sure you leave better than when you came. Came for an…read morealignment, paid a good price, and left driving my car noticing the major difference. I had asked for a suspension check as well and they helped me know what issues I had that either they could fix or I could fix on my own.

I personally consider myself to be a loyal customer at KeyWest because they have repaired and left…read moremy cars in optimal conditions every single time I have them there. I truly think this body shop clearly encompasses the whole concept of customer service, quality work and professionalism all together in one place which you will rarely find at any other auto body shop. General Manager Ms. Jacqueline Alcantara, her receptionist and her staff have always treated me with such admirable quality customer service in a friendly welcoming environment that simply has made it simple for me to know one thing: this is the perfect place to get your car repaired. As a customer, they have always met every single one of my expectations for my car body repair needs and I know by firsthand experience they will meet anyone else's as well.

Great auto repair shop came here to fix up my car after a collision with another vehicle.They…read moremanaged to fix my car that my insurance did not fully cover and restored it back to new.Body work was done well and quickly repaired which resulted in my vehicle being returned quickly to me,their rates are better than many of the other auto collisions I visited for an estimate on repairing my vehicle and gave me a fair price for their work.