Honestly, I'm not happy with the work they did. When I started inspecting the car, I noticed a lot of paint defects, so they had to keep it for another day. I went back the next day because they had broken the window mechanism; they didn't want to replace it at first, but they eventually did--though, by then, I had already returned the rental car. I'd rate the work a three out of five. It was a headache; I wouldn't recommend them. read more

I am extremely disappointed with my experience. With CARSTAR. Before taking my car in for service, I was not having any battery or starting issues. After I picked it up, I immediately began experiencing battery problems and was told I might need a new one. My battery was brand new. The battery that's in my car now is from 2022. I'm having delay issues starting my car. Lastly, I don't recommend anyone use this company's services. read more

Took me to work and dropped my car back off to me!! Amazing service, kind people as well. Don't pester you to add on things either, but gives recommendations of course. Highly recommend read more

Definitely recommend coming here!! Anthony was taking care of my claim, he had given me an estimate of 3 weeks and the job got done a week earlier! The whole staff was super cooperative and answered every question I had, Ashley the receptionist kept me up to date with my car and let me know what was going on with it every step of the way.. the end result was perfect, Car looks brand new out the dealership Overall Great Customer Service and Great Job done on my car, If you're looking to get a paint job done for your vehicle I highly recommend coming here 10/10 service read more

CARSTAR Bell Auto Collision Center - Clean Paint Job! - Body Shops Near Me - Bell Gardens, California

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I took my 2023 Caddilac here for to small dents on my passenger rear corner panel! When I picked up my car they had painted the panel and the passenger door a different color my insurance company said I had to take it back and give them a chance to correct the Mitch match color! I pick my car up and now the have painted half my rear bumper and the entire passenger side of my car that had no damage the wrong color I called they lied I had it inspected and of course I was right not only that they glued and damaged my window molding and bent my Crome around my windows read more

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I would highly NOT recommend this facility. Unprofessional, unreliable, and poor communication. The manager of this facility has poor communication towards his customers. In general they don't update or notify you of any changes regarding your vehicle repairs. They cover themselves by notifying the app once you call the facility to get an update to make it seem like they touch bases with their customers. It is common courtesy to tell customers if there is a delay in their vehicle repairs and the vehicle will not be ready as previously promised. Therefore, instead of being apathetic towards people when they feel frustrated for the constant delay in the their vehicle repairs and they take time off their day to arrange pick up. Try to run your business more professional and notify customers prior to them contacting the shop. read more

Really happy we chose Carstar Bell. They staff there is professional and courteous. Made the process easy and walked us through every step of the way. Thanks for all your help Ricardo, !! read more

Thorough and friendly service. My car was in for about a week. It took a little longer than I would have liked but it looks brand new! They fixed every scratch and dent and my car has a new life-- for sure! They were very welcoming, friendly and professional and they have added perks such as polishing the headlights for free. I like when a company goes out of their way to make sure you're happy. Thank you. read more

Took my car here because my insurance recommended it. My biggest issue is the time. The app they have said my vehicle was going to be ready today. I took half my day off to be able to pick it up just so they can tell me it's not going to be ready until Thursday. Why have the app if you guys aren't going to have my car ready. If you are like me and time is important. Don't come here. read more

My 2016 kia got broken into and took it to this shop as it was recommended by my insurance. I dropped it off and all seemed well. On the app it said my car was ready, so I called Monday to see if i can pick it up. They told me they needed to run tests still so not until Tuesday after 12 it would be ready and they would call at 10. They didn't call me Tuesday at 10 so I called at 3 to inform them I was going. I was then asked by Anthony who told me to go get my car because no one would call to tell me that since it's not ready yet. Even the app said it was ready on Tuesday @ 3:03. He said he was going to call me within 30min but ended up calling me 1hour later from his personal phone asking me if I could go get it and where I was even though the shop closes at 5 which didn't allow me to be able to drop off the rental and go pick up my car. So then Wednesday I called them to let them know I was going after work so I dropped off the rental and headed to the body shop which then as I arrived Ricardo was shaking 4 blank plastic keys in my face saying these were for my car. I told him what happened to my original kia fobs and was told me that another car was here for 5 months waiting on keys so they gave me plastic ones as a favor so I didn't have to wait. The keys were different so I had 1 key for the doors and another one for the ignition. I was told by Anthony it wasn't a big deal and it was a 30min fix to get 1 key for both the doors and ignition which then we agreed that on Thursday at 4 they would send a lock smith to my house so they could fix the 2 key issue. Thursday rolls around and 5pm hits and we finally get a call from Ricardo saying that when would we like to set up the appointment for the locksmith to come even though in person I was told they would already be coming on Thursday at 4. He said he would call me back 10min later and we never heard from them again until I called Friday when they finally sent someone to my job. I was under the impression that I would get an original kia fob which was my mistake to do so having seen how unprofessional the body shop has been. So I went from having separate blank keys to now having 1 blank key but no original kia fobs. I finally called my insurance to let them know what happened which then my insurance tried calling them multiple times with no success. When we finally got through and came to an agreement they said they would order the keys and call me back with any updates which they never did until I called my insurance the following Monday to see what was happening and that's when I was told of the updates through my insurance and not the body shop. I would avoid this place at all costs, it is not worth the headache, time lost, and back and forward with Ricardo and Anthony. I would give zero stars if possible. read more

CARSTAR Bell Auto Collision Center - Body Shops Near Me - Bell Gardens, California

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If I were you, I would definitely pick a different place. I dropped my car for an insurance claim and they took a week longer to return it. I had the car for less than a year after the repairs and the paint job they did starts to peel. I take the car back on the day they told me to take it back they said It would be ready by Friday I dropped it off on Wednesday. It's now Monday and so I talk to the man in charge Ricardo. And he says it won't be ready till Wednesday. Just to repaint the front end. He said "it takes 3 days to paint the front bumper of the car". Thats a little too long for just the front end. And even if that is true it would have been good to know the day I dropped it off instead of telling me by Friday it should be ready. read more

Excellent job, car looks brand new again...very good customer service and very helpful...

Came in for a fix after an accident. They did a great job on my Jetta. Really professional in what they do. read more

CARSTAR Bell Auto Collision Center - Front Entrance - Body Shops Near Me - Bell Gardens, California

I was referred by a friend about this body shop & they are superb. The problem was I was rear ended & got some back bumper damage & frame damage. I went to the shop and got help the next day of the accident by Anthony & he was super helpful & hands on with my insurance! We got into agreement of what was going to be done & they got to work right away. Today finally we are getting are car back & we couldn't be any happier with the outcome & the immaculate job they did with the car. read more

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Mike is definitely the best guy to get things done as they should! He's not the usual business owner you find, especially in a business like this. He helped out my partner to get her Acura fixed with the insurance company. There was damage to the front bumper and hood. Once it was done, it was like new! For me, I was in need of a vehicle since mine got totaled in the beginning of the year :(. So I unexpectedly came across a Cadillac he had and he gave me a good deal, he helped me out like a true gentleman. Thanks Mike, once again. - I know I took long in writing a review, it's been a crazy few months but I didn't forget you! Lol :) read more

CARSTAR Bell Auto Collision Center - Body Shops Near Me - Bell Gardens, California

Anthony took care of me! Great communication! Great work ethics. I felt super comfortable. I HIGHLY recommend this. Will pass the word on to others! & will definitely come back if anything happens. read more

CARSTAR Bell Auto Collision Center - This was my car before! I was mortified with the little scratches since I treat my car as my baby. - Body Shops Near Me - Bell Gardens, California

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I'm really really unhappy with your dealership and my son's experience. He spent €50 in an Uber to pick up his car 40 minutes before he was told they would close and person to give him the key would be leaving for the evening, but when he got there, he was told that he could not get the key until the next day. As he was leaving to go back home, at again another $50 to himself in an Uber, he saw someone else driving his car to a different part of the lot, so of course they did have the key and could have given it to him. So they wasted $100 of my son's money, my money. I expect management to offer me a refund. They are a corrupt bunch of crooks, don't use them. read more

Have you ever had one of those days where EVERYTHING seems to be going wrong??? well today was that day for me But ANTHONY was my blessing today seriously! he fixed the breaks light and the license plate light for me (the DMV wouldn't pass my car with out that) I was so stressed out about to spend more $ on a car I already spent to much $ on but he didn't charge me! When I 1st called to get a quote he was super nice and was willing to help he said he would have prices of the parts for me ready when I arrived little did I know he wasn't even going to charge me. Please give him your business this world is a better place because of him (sounds cheesy but its true) read more

They repaired my car better than it looked before..it took a week because they had to order parts but they did a phenomenal job. I definitely recommend this place!!! read more

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Had my vehicle painted they're not even six months start to peel and crack. I tried to reason and explain to the owner and he did not care so I decided to report them to the Better Business Bureau and after that still nothing got resolved before you take your car there for repair be careful because the owner is not reasonable and will not fix if your paint starts cracking or peeling and the quality of the paint is horrible. I lost a lot of money because I was recommended to this Body Shop and I made a huge mistake. read more

I have nothing but wonderful things to say about my auto body repair. I made an appointment with Anthony. The moment I arrived at the shop everyone was friendly and welcoming. I was told repairs are taking longer because of Covid. I was not happy, but understood. I was surprised my car was done sooner than I expected. They kept me updated through the whole process. When I saw my car it was just beautiful and perfect. My only complaint I can only give 5 stars they deserve 10 stars. Thank you for providing excellent service. read more

First of all, I would like to thank Mike. He has done an outstanding job with my car, service was great and not the mention the time it was done. I got my car back faster than expected, my car looks brand new! I will definitely recommend him to all my friends and family that need his services. Thanks again Mike! read more

CARSTAR Bell Auto Collision Center - My camaro after the body shop work. Great work! - Body Shops Near Me - Bell Gardens, California

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I really recommend this body shop, they are very friendly, professionals and they did a great job on my suv. Thank you.

I had an accident, and I didn't want to take my Benz to any shop around commerce. I was highly refered to Bell Auto, they not only had original part put in but matched same paint on my Mercedes... Can't tell the difference. I highly recommend bell auto for any body work on any car... Thank guys read more

I arrived to have my front license plate installed and they immediately greeted me and got started. I had just enough time to sit down for less than a minute and then they came back in and told me my car was ready. Lol. It was about a year ago but I still remember that to this day. Amazingly efficient and friendly. read more

I was in an accident two weeks ago here at Bell auto Collision they helped me with my rental they made the process super speedy and easy with no headaches for me they delt with my insurance and had me back in my car in no time I loved the service and the friendliness everything about this place is awesome if you're ever in an accident I not only recommend theM i urge you to not look at another place but this one !!! read more

I got rear ended a couple weeks back. The other party's insurance company asked for an estimate on the damages. I went onto yelp to check out some body shops and I came across Bell Auto Collision. When I arrived, I was greeted by MIke. Right away I knew I was gonna walk out of there a satisfied customer. It took him less than 20 mins to run the estimate. After getting the approval from the insurance company they got straight to work and I had my car within a week. Professional communication and most importantly high quality work. Mike and the team took care everything and my car is looking super fly. THANKS MIKE!! read more

CARSTAR Bell Auto Collision Center - Body Shops Near Me - Bell Gardens, California

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I was given a choice between 3 different auto repairs come to think of it i should've fixed it myself. ... the damages that were needed to be fixed turned out nicely but the moldings around the damaged fender were not properly adjusted back together . Which very much did not please me . It was a lot of frustration having to leave me car another two weeks for something that was not even damaged at the first place . After trouble of whether or not the dam molding issue was part of damages due to crash, I got my car back but after getting some unfair treatment, and on top of that when I went to pick up my car it was all covered in dirt ! .. if the car is still dirty and has not been disinfected doesn't that mean that the car is not yet ready for the owner or to be picked up!?? I was honestly just ready to get my car back. I Forsure do not recommend if you don't like getting demeaning service and if you like things done 1,000% right. P.s They didn't buff out my paint after the paint job which I know for a fact any paint job spots know that orange peel is not a good thing. Oh well like they say if you want something right you gotta do it yourself! read more

Great customer service, from the moment I called the receptionist who was amazing up until the moment I got my car back. Anthony is extremely nice, helpful, and professional. Not to mention he gave me a great price for being a college student. Took my car in at 9 a.m and was ready by 3 p.m. Would recommend to anyone! read more

After two accidents in one month my Lexus IS250 needed some work. Thanks to Mike for getting the job done and getting my car back into shape. I definitely would recommend his services. read more

CARSTAR Bell Auto Collision Center - My Lexus IS250 before and after - Body Shops Near Me - Bell Gardens, California

I can not say enough about how professional, quick and kind the Bell Gardens team is. I came there to have my dumb plastic bumper on my 2011 Honda Fit looked at after I lost a battle against a safety bumper at a gas station. There were terrible yellow streaks and I had busted the washer and the bumper clips so the bumper was sticking out. I came on my lunch break and even though his mechanics were at lunch, Mike, the owner, did my repairs for me, on the spot, pro-bono (because it wasn't a lot of damage,etc.) They have gained a lifetime customer in me and I really appreciate everything that they did. Bonus! He didn't even mess with my seat settings! I mean, what more could you possibly want? Thank you! read more

I've had my share of bad experiences with body shops in the past and must say, I was very skeptical not to mention worried about who I could intrust with my car. I happen to find this place as I was driving by, and decided to stop for an estimate. The minute I step in the office and was greeted by Johnny, I felt a sense of relief! He reassured me that they would do everything they could to take care of my car. Bell Autos Collision Center repair team has done an Amazing job repairing my Acura. Their attention to detail is by far grater than expected...Thank you! I'm happy I found this place and all though, I hope not to have to bring my car in anytime soon, I most definitely recommend this shop. So much, that my sister is having her car repaired here, as well... Thanks again Johnny & Mike, for all your amazingly great work and customer service!!! read more

Mike took care of my car and my time here. Hands down some of the best, fastest, and most professional service I've had when it's come to my car. He made everything look like it did on day one. read more

Had a scratch on the side of my car and was out getting estimates. Bell Auto was my third and last stop. Chris greeted me in the driveway and was very welcoming. He took one look at the damage and said " pole huh?" He said give me a minute.walked to the back came back with a rag and proceeded to remove the scratch completely! The other shops I went to gave me estimate of over 700 . I offered to tip him he declined. He said If you ever really need us you know where we are. Great service and honesty. read more

It's hard for us girls to feel comfortable in the service we're signing up for when we take our car to a mechanic shop, but everyone at Bell Auto was super helpful and were happy to answer all my questions. They did an excellent job fixing my car and I always felt like I was in good hands. read more