On August the 2nd let's schedule a ride for 7:00 a.m. to Walmart store pharmacy that was waiting for my pickup outside my building at 7:10 there was no show for the driver [[HIGHLIGHT]]I contacted the office the woman that I spoke to said that she would try to contact the driver if she came back on the phone and said she could not get a hold of the driver she said that if he wasn't there around 7:30 to call back 7:30 no show for the driver I contacted the office again she said she would try to contact the driver again once again no show for the driver[[ENDHIGHLIGHT]] a little after 8:00 a.m. I contacted the LCP again spoke to I'm not sure if it was the same woman or not she said he was the driver would be there in about 7 minutes the driver did show up but he showed over the front of the building and to the rear of the building so what I got to the vehicle with my neighbor that was accompany me and as we were leaving I asked the driver and he apologized and he said that no one had contacted him and that someone apparently had forgotten to put the trip in for my request. [[HIGHLIGHT]]When he dropped us off at Walmart in greenwood he told me to contact and he would come back and pick us up because he was going to be in the area, after I was done with my getting stuff at Walmart I contacted LCP office again, I explained to the woman that the driver said that the contact and he had no problem coming back and picking this up because he was going to be in the area she said she could not do that.[[ENDHIGHLIGHT]] I said where you kind of owe me anyway because of the extremely late pickup. I informed her that I would be filing a complaint with United healthcare. [[HIGHLIGHT]]During this entire time every time I spoke to someone at the office it seem like they had an attitude towards the situation I do not like being lied to[[ENDHIGHLIGHT]] , and yes I have every intention of contacting United healthcare about the situation. Normally when I do my reviews I give a five-star review and two thumbs up unfortunately on this review I can only give a two-star review and no thumbs up. Yes I would still recommend this company for transportation is being a 67 year old senior semi handicap due to my blindness and my left eye. [[HIGHLIGHT]]But I still think there's a very rude situation and I hope this situation gets addressed soon.[[ENDHIGHLIGHT]] If you happen to read my review please leave a comment and share this review. read more

[[HIGHLIGHT]]Very professional and respectful of my needs[[ENDHIGHLIGHT]] Always on time and never was worried about riding with them read more

Do not use this transportation service for your medical appointments and when I find out who is on charge there going to be in contact with the BBB over this matter [[HIGHLIGHT]]your schedule department lied to UHC on my appointment I had on 2/6/26 I was told my driver could not come back and get me due to the weather first I was told over an accident on the freeway your staff lied.[[ENDHIGHLIGHT]] Do I need to file a complaint with rhe BBB yes I do and do I need to let Medicaid be aware of this yes I do I have health issues going on I uave perph3il neuropathy took a fall in January and been having trouble walking if it wasn't for the local taxi I would have had to walk back home you will never ever take me again to none of my medical appointments. [[HIGHLIGHT]]Those ladies need to get fired for lying to me like that it was not the people who was coming to get me it was you I was told to call back within 20 minutes if my driver had not come and picked me up[[ENDHIGHLIGHT]] I think what I will do amd can have a family member of mine report you to APS for this matter and I can guarantee you won't be pulling that one on anyone including myself. [[HIGHLIGHT]]I am disabled too I have been having heart troubles too and having to be told I am lying No you lied[[ENDHIGHLIGHT]] read more

Order a ride for transportation through CareSource or another Medicaid insurance company ? Expect to be told your ride will arrive when your appointment begins , expect to be asked is it ok if you're late for your appointment ? [[HIGHLIGHT]]Expect to be asked over and the same questions then be placed on hold forever , maybe for them to return back or maybe not .[[ENDHIGHLIGHT]] Expect them to send your driver to the wrong address . [[HIGHLIGHT]]Expect the customer service person to be condescending .[[ENDHIGHLIGHT]] Expect that ast citizen will go up and down her porch stairs three or four times and wait outside in Indiana weather , yet expect that the driver will say I was waiting ten minutes and you almost got left if you are not . Expect that the person who scheduled your ride has no concept of time zones etc . [[HIGHLIGHT]]Expect to call at least twice for return ride .[[ENDHIGHLIGHT]] Expect ignorance , apathy , and likely fraud . read more

give them a half of stars if I could. They are always late. They don't wait on you even if you are in and out of your appointment. They now do not call a Lyft for you if they are more than 1 hours late? I wish they had other companies as options for our insurance. read more

This company is horrible by far the worst they continue to send trixmed to my house even though the last 4 days I have filled complaints due to being late to substance abuse treatment [[HIGHLIGHT]]I have a year sober and take it very seriously and so should these transportation companies![[ENDHIGHLIGHT]] They could easily schedule me with Lyft but refused even though I explained what mg appointment was for and that I also have a job I cannot be late for! Medicaid needs to find another company that cares lcp transportation is not it! read more

This company is terrible. They are scamming the government everyday. They pick you up two hours before your appointment and pick you up two hours after your appointment, so you get to sit around for hours at a time. Of course they get paid by the minute and mileage so that explains it all. I would give them zero stars if I could. read more

ZERO STARS!! They have poor customer service and outright hang up on you when you inform them of an issue with scheduling or claim reimbursements. They have a poor phone system full of static and transfer you around losing you on the phone oftentimes. They refuse to transfer you to a Mgr. Have to get the help of your insurance provider to step in on ALL issues! They do not acknowledge emails or voicemails and pass the buck on resolving issues first phone call in saying they can't hear you and you'll have to call back waiting up to an hour til call is answered if at all. If you have several monthly appts they will tell you they can't schedule all in one phone call as if it's the patient's fault for having so many medical appts. This company just needs to be terminated as they are poorly mismanaged with NO Management and NO oversight! Like Share read more

You can tell the difference. When a company responds to reviews. Whether they care or not. The other day I had two appointments. One at 10:30am the other at 1:30pm. When I booked the rides. Weeks before the appointment. I was given two different p/u times. Since they were so far apart. The day of when leaving the first one. They were going to take me. To the second appt. At eleven something in the morning. Which I told them no. I wasn't told that when booking them. So no I won't be sitting for hours. Before my appt this is where the problem. Came in I was told then. The appt would have to be verified. To which I asked why now. Since it was already booked. Weeks ago then I was told. They'd try to find me a ride. Which caused me more frustration. This appt was to my cancer doctor. So missing it isn't an option. When no one came at the pick up time. I had to call them back. For them to find me a ride then. Which they did but the unnecessary frustration. They caused do to them being unprofessional. Only affected me for sure. Already being stressed I didn't need more on me. Since I did everything required. The right way with them. These appts are critical for ppl. I'm an elder cancer patient. Going to an appt to sit for hours. Before the appt isn't ok to do to ppl. Especially seniors now when the appts. Are closer I don't mind sitting. A little while no one goes to an appt. A hour before to sit there. Do nothing til the appt. The only time that is done. Is when your having surgery. So they can prepare you. Til the doctor is ready for you. I'm writing this mainly for them. To do better with ppl. Who have two appts on the same day. Don't expect for seniors to be dropped off. Hours before the appt. Making it easy for you. Treating clients as if they're the inconvenience. When the problem lies with this company. This needs to be corrected now. So no one else has to go through this. Like I did that day. Stressing about them not getting me. To the appt they also need to change. Giving the same trip number. For two different appts since they can't locate. The information properly when it's needed. The information was texted to me. Correct I don't know how or who changed it. Causing me the issues I had. Almost making me miss my appt. This wasn't ok and I hope. They get it corrected for others. It matters for everyone using this service. My insurance company switched to them. This year when the company they had before. Was an excellent phone number. Before you lie to me again intentionally. About my ride being on the way. It's really stupid at a time like that. To keep asking for the information. When it's been given three other times. So a recap of issues. That need to be addressed. 1-Stop lieing to customers. About the ETA just tell them the truth. 2-When there is an issue. With a ride and they've given. The account number or trip number. Stop asking for all the other information. Especially when they've lied to the client. Knowing their ride isn't on the way there. When a person waits over an hour. To go back home. The trip number or account number. Should be enough makes no sense. To me at all asking. For all that to the point. Your with holding important information. From the client who wants to go home. Also your dealing with elders. Doesn't seem your aware with them. Things shouldn't be complicated. Them having to pull out the trip number. Because they can't remember it. 3-Give a different trip number. For all appts on the same day. I'd like to know why. The rep didn't have the correct information. From when I called to book. Which was well in advance weeks. They ask if you want the information sent to you. After booking a trip. After all this that shouldn't be a question. You ask it should be automatically sent. To the client always no exceptions. So your company can keep track. Of how many errors have been made. To be able to see it then fix the issue. Right now I don't know what's going on. Just there's somethings that need addressing. Immediately for the clients. To be treated with respect and consideration. Shown they matter when there's an issue especially. 4-Never for any reason lie. To a customer ever. I can't think of one good excuse. For that to be done. Even when the ride is late. That is so disrespect. To do to someone especially the elderly clients. Then to be repeatedly lied to. Is beyond ridiculous for a company. To do never lie. About the ETA making them wait. Regardless that isn't right at all. Because of all that I now call back after 30 minutes. To get an ETA. The service is in demand. The lies aren't ever. read more

Very poor service! I was excited to try out this "benefit " offered through IU Health Medicare Advantage plan. I cannot drive due to a knee replacement, and what better way to try this out. My first call was answered in about 20 minutes, ride was set up with a Lyft driver, and all seemed good. I never got the text the operator promised, so make sure you write down the trip number. Lyft sent a text, driver showed and I was early to my appointment. To get home, easy peasy, call the same number, choose "dispatch ", give them trip number and they schedule pickup. WRONG!! No one answers the phone, you're always the first one in the queue, after 20 minutes, I chose option to get a call back. That was 2 1/2 HOURS ago. I haven't eaten, am a diabetic with a replaced knee that needs pain meds! USE THESE PEOPLE AS A LAST RESORT!!! Update: I was finally able to get through to their dispatch, to get picked up, at 5:08 pm, the NEXT day!! 34 HOURS after I was dropped off. They said "sorry". Good news, my trauma exposed a problem with their phone system. read more

This business is sooo unprofessional!!! They are always late to pick you up at your house and always late to pick you up from doctors appointment. The drivers are rude and nasty. I am always at my appointment for no longer than 5 minutes. I told the driver I will be right back she left and didn't return until an hour and a half later with a van full of personal groceries!!! Just an awful example of a transportation business!!! read more

They are THE WORST transportation company in the USA. They gave me a confirmation number and pickup time. I informed them I had a service dog traveling with me. Then 25 min past my pick up time they told me that my driver couldn't take me because another rider was in the vehicle and therefore I had to wait for the next driver (5 HOURS LATER!) since I had a service dog. Thus missing two appointments and breaking FEDERAL LAW by denying me access to my scheduled ride due to having a service dog. They will be hearing from my lawyer read more

This company has made me miss appointments. Some of the drivers are rude unprofessional, and disrespectful. They do not care about their customers, always covering for the drivers when they mess up or when trying to complain about them. This company is awful. read more

What a pathetic joke of a company. They are contracted with select HMO's and are supposed to provide rides to medical appointments. I had a ride scheduled well in advance for 9AM this morning. Called at 915 to see what was going on. Supposedly they had to find the driver. Then I was "reassigned" a different driver that was to show within 20 minutes. That would have been 944AM when all was said and done. I called back at 954 AM (which was 10 beyond the 20 minute wait I was told). I was then told it would be another 15 minutes on top of that. Sounds as bad as the cab companies. I now get to miss an appointment and have to reschedule. Thanks for nothing. read more

Service is horrible they constantly direct your call to a nonspeaking English person they late on pick ups and return pickups you have to keep calling and calling just to get a ride some of the driver's are nice some could be fired they never on time when they tell you a certain pickup time lcp is the worst Medicaid cab service ever you better off taking Indy go at least they be on time. read more

Worst transportation company ever. This company has made my daughter late or miss appointments on several occasions. They hire people that are rude and incompetent, I believe a trained monkey could do a better job than most of these people. I've ran into maybe three that seem to know what they are doing and very nice but the bad out weights the good ten fold!. Today I got so fed up that I asked to speak with a supervisor and the woman had the gall to lie and say she was.. I hope this company gets the reform it needs, you can't continue to treat people so badly. read more

LCP is horrible, I do everything in my power not to use them. On hold for 45 minutes at a time just to schedule a ride or get return ride. Have had to wait 3 hours and call 4 times to get a return ride. They do not allow direct communication with the cab company so you are at LCP's mercy as to if they relay info to cab company correctly or even at all. Have had LCP have the destination wrong, the cab driver is not allowed to fix it, call LCP took 45 minutes to get through while stuck at wrong place and missing appointment. Because it is centralized and no personal discretion allowed have been taken to appointments hour and half early before building even opens. Have had cab not show up to take to appointment and by the time I have gotten through to LCP and they send cab it is too late for the appointment, tell cab driver the doctors office said on phone won't see me too late, cab company tells dispatch, they tell driver we will mark it as a no show. Doctor threatens to drop me because I am "inconsistent, and miss appointments, always rescheduling appointments", even thought it is because of LCP. Was told by cab driver that LCP only calls in pickups once an hour no matter when you call so if you call outside that window it could be an hour before it actually is sent to the cab company for a cab to be dispatched. Was told LCP bid on contract and got a set amount of money no matter how may trips and customers they get in the year so the more people they frustrate and discourage from using the service the more profit they make. Have had many people tell me they no longer use Medicab because of similar experiences. Have had medical people tell me they have had patients waiting so long for LCP that their office was closing and they had to make patients wait outside. I am suppose to get weekly shots but have stopped because before I was forced to go through LCP, I would go in have shot in under 5 minutes and cab would wait. Now I have had the whole thing take 4 hours each time as opposed to a total of what was 15-20 minutes. Before someone says I am crying about something I am getting for free ... it is not really free, it is tax dollars being wasted on inferior service and most people using it are elderly or disabled and if it is bad that people who were using it have stopped because of how bad it has become it becomes more government waste because the same amount of money is being paid for less people being served. read more

Twice in just the past 4 months (after getting rides from them for about a year without this happening), my ride never came. Because the transportation department failed to assign a driver. Both times, I found out this just 30 minutes before my appointment. The first time, a yellow cab was called to take me to my appt. I was about 10 minutes late to it, but thankfully wasn't fined or asked to reschedule it. The second time, I was on hold to speak to the transportation dept. for so long, I gave-up on them answering & just walked to my appt. Thankfully, it wasn't too far away, & the weather was really nice. I don't understand why the don't transfer you over ti the transportation dept. to assign a driver at the time you call to schedule the trip, instead of doing it later, after you've hung-up from scheduling the trip. That would prevent this from happening. Other than this, I've had no problems or issues with LCP transportation. read more

i have tried to log into the website numerous times and all i ever get is an error and all my info is correct.i sent them an email and to no avail have not heard back on it yet and it has been at least 4 days..everytime i call them for a return trip it always takes them from 1.5 hrs to 2 hrs to pick me up..they need someone that knows what they are doing in that place.i tell them everytime this dr i see i am never very long at all maybe 20 min max read more