I got a Groupon for a 1-hour massage. Alison was easy to reach (she actually returns phone calls!)…read more She also is great about communicating via texts. I was able to schedule for my appointment on July 4th. Location is easy to find in a small business park, not far off Independence Blvd. She shares the office space with other independent therapists; her room is no different from any other massage rooms I have been to - overall it was comfortable, dark and efficient. A few things I thought were positive about Alison: 1. She gave me a full hour! Not an hour but minus the changing in and out of clothes time. 2. She spent a good amount of time on my glute, a body part that is often forgotten during massage. 3. She spent time on head, feet & hands Overall I was very happy with the quality of her service. I know sometimes Groupon deals turn out to be "not-so-good" deals and I'm glad this is not the case.

Alison is excellent and truly great at what she does! I frequently get massages and she was one of…read morethe best experiences I have had in a long time!

I had an extremely disappointing and frankly upsetting experience at this location, and I would…read morestrongly caution anyone--especially postpartum or nursing clients--before booking here. I came in to redeem a gift certificate, and from the moment I arrived, it was clear there was little to no client care or intake process. I was not asked a single question about my massage needs. I was simply handed a health/intake form and told to fill it out. It does not appear that anyone actually read it, because when the massage therapist took me back, she was completely unaware of the first and most important detail I had listed: that I am a nursing, postpartum mother. There was no discussion of my body, my recovery, contraindications, pressure preferences, or comfort needs. I had to repeatedly advocate for myself and ask for basic comfort measures. Even more concerning, no one reviewed or explained any products or techniques being used, yet abrasive exfoliating stones were used all over my body. They were extremely uncomfortable and actually painful, scratching my skin to the point where I finally had to tell the therapist to stop. The scents used were overwhelming, the amount of oil was excessive, and the oil itself did not feel like good-quality product. The entire experience felt rushed, impersonal, and poorly informed--especially for someone in a sensitive postpartum phase. Then came the worst part. As I was checking out, I was told that my gift certificate did not cover the service I received, despite the fact that the certificate explicitly included two of those services. I was told prices had "recently changed" and that I now owed around $50 out of pocket--something that was never disclosed ahead of time and that most people would reasonably expect a gift certificate to honor. To make matters worse, I was told I was being charged for add-ons that were never offered, discussed, or selected by me. One of those add-ons was CBD, which I would have explicitly and immediately declined, as I am nursing a baby multiple times a day. The fact that this was applied without my consent or even my knowledge is unacceptable and potentially unsafe. While I stood there confused, irritated, and trying to process what was happening, I was then asked--without irony--if I wanted to sign up for a membership. I will never return to this business. I also feel terrible for the person who generously gifted me the certificate, as they were then forced to do additional legwork just to figure out what happened to what they had already paid for. This experience showed a serious lack of communication, professionalism, consent, and client-centered care. Seriously, anywhere else you pick will be better.

From the owner: Hand & Stone provides professional spa experiences to clients in Matthews, NC, and the surrounding…read moreareas. Let us provide you with pampering services that include various massage types performed by licensed and certified massage therapists, facials performed by professional estheticians, wax-free hair removal, and spa enhancements such as foot treatments, aromatherapy, and more. We are open 7 days a week with extended hours and accept appointments and walk-ins. We even offer a membership program that helps members save on their monthly services and earn points that can be used with our nationwide Member's Rewards program. Visit us at our relaxing spa where we will help you feel and look your best affordably!

The stuff created such a fun experience for my daughter! Would completely recommend!!!read more

Do no go here or do any events here. My niece was scheduled to have a birthday party. It was…read moreplanned in advance and paid for for twelve 5 year olds. Confirmed the day before. We arrived and no one was there called owner and no response went straight to voicemail. My niece in tears. Horrible service and way of doing business. Unprofessional.