Staying here was a wonderful experience! All of the staff were so kind, helpful and accommodating. The food was delicious, and there were so many options to choose from. I was able to participate in some of the crafting activities (macrame, string art, and painting), and I had such a great time. The highlight for me was the hydrotherapy experience at the spa. All of the ladies that assisted us were so kind. It was a perfect balance of fun and relaxation. read more

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Stayed here for a week and were a little disappointed. It didn't live up to our expectations as being the most luxurious of the Palace resorts. My husband and I were celebrating our anniversary and were looking forward to a relaxing vacation. We arrived early, 7:30AM and our private transportation picked us up after about 15-20 minutes after arriving. After a quick drive to the resort, we checked in. No welcome towel service nor welcome drink, but we received a warm neck wrap. Unfortunately, our room wasn't ready until 11:30AM, so we walked around to explore the property and have breakfast. We received a text message from the lobby that our room was ready and to return to the front desk. We were told our room number and that our luggage would be delivered shortly. The room had a beautiful view of the ocean, clean, stocked with snacks and drinks ,and over all nice. We unpacked ourselves and headed to the pool. While we were on the way, we met our butler who's desk is located in the hallway of the elevators. At that time we were connected to a WhatsApp group text. Then we returned to our room with our butler, who reviewed the amenities and light switches in our room. We ate at all the restaurants. We went to Blanc and Terraza for breakfast and our 2 favorite restaurants for dinner were Bella and Yama. Unfortunately, on a few occasions, Terraza and Yama served us cold food, as if they were sitting out too long. We tried scheduling room service breakfast and they were behind in schedule 30-40 minutes. We were underwhelmed as the room service menu as it wasn't as grand as the other palace resorts; we were looking forward to the chocolate cake; which wasn't available. The K'akau, coffee shop was the best to relieve our chocolate cravings. The main pool lounge chairs were always taken, so get there early. We relaxed at all the pools and depending on the day had our favorite. The beach is beautiful and the lifeguard at the tower was always welcoming and helpful to get us lounge chairs. The spa services and hydrotherapy were wonderful, but we were disappointed that the men and women were separated in the pool and jacuzzi areas. We ran into difficulties with our dinner and spa bookings. We made prior arrangements with our pre-concierge, but when we wanted to change our schedule, the on site concierge didn't have access to canceling them. We were told to email our pre-concierge to ask her to delete them from the system. Our pre-concierge also didn't confirm our restaurant bookings for certain days and so we had to ask our Butler if they were booked. What was the most disappointing was the evening entertainment. We were looking forward to certain shows/performances and then a few hours before the scheduled time, seeing the entertainment was removed and replaced with something mundane. We've been to Sun Palace, another adult only resort, down the road and after our experience at Le Blanc, we actually prefer Sun Palace over Le Blanc. From our experience.. Le Blanc is a great place if you enjoy the spa, peace and quiet, and want to just chill and lounge. But if you want a little more excitement, fun, music, and meet people and have great conversations, Sun Palace is the place. Our Butler, Rene on the 3rd floor was awesome. He made our anniversary special. Safety: We felt safe. When we arrived at the resort after walking down the hotel zone, security always checked us in. When we arrived via taxi or uber, they did the same thing. If you walked out to the beach, you have to scan your bracelet to exit the gate and also scan it the when you enter back onto the resort property. Elevators: There are 3 elevators and during our stay, 1 was always out of order. One day, 2 elevators were out of order. Luckily, we were only on the 3rd floor, so we often took the stairs. The stairwell does need more lighting, it is dark, so watch your step. read more

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I stayed at Le Blanc for a week and was incredibly disappointed by the very scarce vegan options that they offered. I was stuck ordering mushy pancakes every morning (the only option for breakfast), and tofu, veggies, rice and beans for lunch every day. No variety whatsoever. This also wasn't on the menu, as there were no vegan options on the menu for lunch at either the third floor restaurant or the buffet (the only 2 restaurants open for lunch). Additionally, numerous options were labeled vegan that were not (such as the enchiladas at the Mexican restaurant and the tostada by the pool). This is a really huge oversight and a mistake that should NOT be made. Multiple times when I ordered my food that was supposed to be vegan, I was given something non-vegan, such as mayonnaise and butter. Aside from this, they also serve foie gras at the resort, which is force-fed goose liver. It is a heinous dish that is banned is several jurisdictions because of the cruelty that is involved. I was shocked to see this on the menu at both the French and the Japanese restaurant. I will most definitely not be returning. read more

We were greeted by Joe and cold towels! Soon after, a drink and warm neck pillows....ahhh! So many people there make a difference in our week stay such as; Roger and Michelle. At the pool we were taken great care of by Maria, Jeanette, Lucinda, and Laura! At the upstairs bar, Rual was a fantastic bartender! We so appreciated our Butlers, René and Juan! At the Spa, we highly recommend Linda. And at the Salon, there's no better than, Karina! Every restaurant had amazing service and food. I want to tell you our favorite restaurant, but they're all so good and we have a favorite something in every restaurant, so try them all! We also had so much fun playing pickle ball, chess, pool, and other games! Just a perfect week, hanging out at the pools or the beach, just everything...so much fun! Thank you to everybody at LeBlanc that made our stay extra special! And we can't wait to come back soon! read more

Le Blanc Spa Resort Cancun - Hotels Near Me - Cancún, ROO

I love this resort so much. I've been to the Le Blanc in Cabo before, so I arrived with high expectations, and Cancun still managed to exceed them. Food: 10/10 The food here is incredible. Every meal at every restaurant was consistently delicious and, in my opinion, even better than Cabo. The drinks were just as impressive. I started telling the servers what kind of flavors I was in the mood for, and they always came back with something spot-on. Service: World-class The service at this resort is truly next level. The butler and concierge staff took the time to learn our preferences and often anticipated what we needed before we even asked. José and Cecelia were amazing. They surprised us with treats and gifts in our room to help us celebrate some special occasions. We had only mentioned these once at check-in, so it meant a lot that they remembered. Every staff member, from the waiters to the pool team, made us feel so welcome. The only small hiccup was that our name wasn't on the shuttle list when we arrived, but they still got us a ride after a short wait. Ambiance and activities: 10/10 Being able to swim in the ocean here is a huge plus. While the resort is smaller than the one in Cabo, I really liked the more casual, laid-back vibe. The main pool stays open later, and there's a fun scene at the pool bar in the evenings. The events and activities were great too. We enjoyed the live music, karaoke nights, and meeting other guests from all over the world. The hydrotherapy circuit is something you have to try. The spa here is a bit smaller than Cabo's, but the experience was just as good. Final thoughts I highly recommend Le Blanc Cancun to anyone looking for an amazing resort in Mexico. This place checks all our boxes, and we'll definitely be back! read more

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Update: You can look at my page and see that I don't post many negative reviews. I'm not someone who complains easily, and I always give credit where it's due. That should tell you how genuinely disappointing this experience was. While waiting for airport transportation, the Public Relations Manager approached us and immediately had an attitude. She said, "Remember me?" and when we said yes, she replied, "Are you sure?" She mentioned seeing my review and said she was confused since we had "accepted" the higher manager's offer of spa credits and room upgrades for a future stay. I clarified that while I told that manager she could email them, I had also made it clear that I was dissatisfied because we received no compensation for this current trip, and I won't be returning. The most frustrating part throughout this entire experience was the constant passing of responsibility. At Le Blanc, management said they couldn't do anything because our initial reservation was made through Moon Palace. Then, when I went to the Palace Elite office to cancel my membership, they told me I'd have to travel 25 minutes back to Moon Palace or send an email instead. Maybe it's a cultural difference, or maybe I just expect better accountability when a company markets itself as "five-diamond luxury." Either way, I can't justify spending that kind of money on a brand that treats its guests, and loyal members, this way. -- I've been a VIP member since March and upgraded my membership during this vacation. I have since requested cancellation. The bartenders, servers, and other frontline staff were absolutely wonderful, but management was unhelpful and dismissive. We started at Moon Palace, and our sales associate transferred us to Le Blanc for the second half of our stay following my membership upgrade. We were told this five-diamond resort would be "effortless" and that every detail would be handled for us. The property is beautiful, but once you look past the surface, the cracks begin to show. During our stay, my guest accidentally flooded the bathroom, hallway, and bedroom while showering. The butler was present and asked me to knock on the door to alert her. As I walked over, I slipped and fell on the wet marble floor. Several staff members rushed to help, and while I declined medical treatment, I was left bruised and limping for the remainder of my stay. Management later claimed nothing was wrong with the shower and took no responsibility. We were moved to an equivalent room, but items were misplaced in the process, and several were left behind. The new room had a leaking shower, a toilet that clogged, and it took three separate requests just to get a top sheet--hardly the effortless luxury experience we were promised. The only compensation offered was a short spa service already included in our package. After speaking with three different managers, the final "resolution" was a voucher for a future room upgrade or spa treatment--neither of which addresses the time, discomfort, or disappointment experienced on this trip. I was prepared to invest over $235,000 USD in this membership program, yet the resort could not even offer a partial cash refund or meaningful gesture of goodwill. I'll be taking my business elsewhere. Other issues observed during my stay included: * Loose marble flooring in hallways * Faulty elevator door sensors (closing on guests) * Broken elevator floor indicator panels * Misaligned automatic doors requiring guests to step within inches to activate * Missing glass tiles in the spa area (could fall into pools) * Ceiling leak in the gift shop (with multiple buckets placed underneath) * Debris and wasps in the Luna pool Minor flaws are understandable in any property, but for a resort claiming five-diamond luxury, the lack of accountability and attention to detail is unacceptable. read more

I booked my wedding at Le Blanc Cancún and unfortunately my experience has been extremely disappointing and stressful.I am sharing this review so other couples are aware of these issues before booking such an important event. 1. The booking link provided by the resort for my guests was charging $500 more per room than the actual advertised rate (cheapest room under my booking is $1100 and price on Expedia/ their website is $553). When my planner and I brought this issue to the resort's attention, the assigned coordinators (Ivette, Brian, and Elizabeth) stopped responding altogether. We tried to get in contact with the company, Palace Resorts, and they also failed to respond even to a lawyer that I got involved. 2. The resort has also claimed that my father never paid his deposit, even though proof of payment was provided. This mismanagement of funds is unacceptable. 3. Despite numerous emails and phone calls from both myself and my external planner, we have not received any response. My wedding is approaching and critical details remain unresolved. A five-star resort of this caliber should not be engaging in price discrepancies, ignoring clients, or mishandling payments. I hope other brides reading this review will save theirselves the hassle and book with another resort. This experience is currently ruining my whole experience in which should be an exciting time. read more

One of the best resorts we have stayed at. Surprised with the food, everything was spectacular. Couple of restaurants to choose from. There was even a coffee shop with delicious desserts. Every restaurant was different and had its own vibe. You really don't need to leave the resort. Service was excellent, I will say room service was a little slow but nothing to be mad at. The staff members treated us amazing, always happy to help with our needs! Definitely will be coming back for that reason. We appreciate Enrique at Yama for making our dinner experience one of best. The chef at Yama also greeted us with a delicious seafood meat dish. At the pool side we were welcome by Julio, Hector and Jubal; they were really attentive with us. Definitely will be coming back. The staff was welcoming. read more

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Excellent service, food, and a beautiful hotel! My husband and I stayed here over the Christmas holidays and we had a wonderful time eating so much delicious food and relaxing in the pool and beach. There are 5 restaurants including French, Japanese, American steakhouse, Mexican, and Italian. My favorite was the French restaurant for their rack of lamb and crème brûlée with the Japanese restaurant's sashimi being a close second. The service was excellent with staff constantly asking if you need any drinks and there is also the le blanc mobile app where you can conveniently order items for your room and butler services. There are some entertainment shows and activities like gym classes and cooking classes, but overall there aren't too many activities and it can be a little too relaxing. It's a great romantic stay for couples but may not be active enough for larger groups. read more

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Our stay at Le Blanc Cancun was absolutely exceptional. This is our third visit at this adult all inclusive AWESOME hotel, The service is truly world-class -- every detail is handled with care, professionalism, and kindness. The resort itself is stunning: beautifully designed, impeccably clean, and incredibly relaxing. A very special thank-you to Manager Roger, who was always on top of our needs and ensured we were cared for at every moment. The Diamond Concierges Patricia, Ingrid, and Sofía were outstanding -- attentive, proactive, and always ready with a solution for anything we needed. Their dedication made our experience unforgettable. Le Blanc Cancun delivers luxury at its finest. THE BLANC RESTAURANT BUFFET was amazing the food very delicious food, the breakfast, lunch and dinner, so much variety, vegetable seafood & steak, I have to say the stuff are excellent trained Rosario, Saida, Ulises, Jose Lazaro, Nancy. were sweet and professional. at the pool were Marine, Danatte, Chris and Armando they did great job even when was raining, we were extremely HAPPY to spend our Thanksgiving in this location. read more

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Le Blanc exceeded all expectations! Brought the wife for a surprise birthday celebration and everything from initial reservation to picking additional add-ons to arrival were to notch. Cancun airport leaves a lot to desire but those stresses melted away upon our arrival. Greeted with drinks, warm neck rolls and prompt service did the trick. We've been to all-inclusive resorts before but the feeling of being pampered and attention to your every desire was unparalleled. Some places shy away from giving away food and drinks but not here. I even got a pair of pants ironed with less than two hours notice (my fault for forgetting the need but the butler came through!) We will be back! read more

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What was once a great resort is now a very generic product. Service, desk atmosphere all down hill. I was personally gaslighted into accepting a very dreary musty room. When i finally had enough disappointing experience. I tried to take things up with customer relations and was again brushed off in a very kind condescending way. All the beach is beautiful here. Cancun itself has choppy harder to swim water. There's nothing very nice with walking distance so you do have to leave property if you want to do some fun shopping or cultural experiences. I would way suggested live aqua or you and the JW Marriott further down for true luxury experience. I'm curious if anybody who has been here lately or is coming soon after this review notices a very frightening crowd of clientele, severely redneck and much older than I remember coming here 10 years ago. A major disappointment and unfortunately, you really do have to fight to get the category of room You book. do not go with partial ocean view. It's hideous only full ocean view. And please i beg u do not do the time share presentation read more

Our first time at this adult all inclusive resort. We belong to Moon Palace, 45 minutes south of here, and we love it. This time we tried LeBlanc, part of the Palace resorts. We are enjoying it. This hotel resort is nice size with three pools, five restaurants and a variety of activities. For golfing we were shuttled to and from Moon Palace where we had showers, lunch and massages, tho LeBlanc has a lovely spa, also, where we had our mani pedis. At the Luna pool we did a spinning class on bicycles in the water. We participated in a movie trivia game. The evenings have entertainment at 9. We saw a fire/water show, a band, acrobats and listened to music at the Lobby Bar. We kept track of the schedule our butler sent us daily to find things to do like bracelet making, bingo, movies trivia, and how to slice a ham. You can relax at the beach or in a pool. Reservations are required to do a lot of things. Shoutout to excellent employees: Emilio, who is in manager training in Yama, our butlers Rossy and Ramy, and our concierge Ingrid. They kept track of us, and gave us treats in our room. We were waited on and given whatever we asked for. Laura, who led movie trivia and helped with the fire show was enthusiastic, and kept us wanting more fun. Leblanc is high end and special. A note: the facility is handicapped accessible, tho I only saw a few people with canes. The beach could be difficult with the uneven sand. read more

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This resort was AMAZING, we absolutely loved the all inclusive adults only. We stayed in the honeymoon suite facing the ocean on the 5th floor for 7 days. From the moment you walk in everyone is so welcoming and the check in process is so easy. They give you wristbands that are keys to your room, they also set you up with the hotel app on your phone. The app is a game changer and you have everything organized through it. We loved our butlers Antonio and Armando, they were always there to assist when needed. We had originally booked dinner at each of the 5 restaurants they had on site. We ate at each of them once but our favorite was Yama out of all of them and we ended up eating there for all our other nights. Guadalupe was our server there and she was exceptional, we loved her! The pool and beach service was a 10/10 as well. We were set up each day at the pool, definitely recommend grabbing a chair on the bar side because the sun hits there the longest. Alejandro, Maura, and Ricardo took very good care of us the whole time. Alejandra was amazing as well, 4:30pm everyday she would bring out the fresh churro cart. During our stay we used the gym everyday, they have everything including TRX and the Pilates reformer classes. They also offered morning yoga on the water facing the ocean and pool bike workouts. We also had a couples deep tissue massage with Naomi and Luz who did an incredible job. The sauna, ice room, steam room, jacuzzi, and plunge pool was a cool experience as well..make sure to reserve ahead of time. The one thing that sets this place apart from other resorts is the customer service. Everyone does an amazing job making you feel taken care of. Make sure to bring lots of $ to tip as well, they deserve every penny. We look forward to visiting their Cabo location next! read more

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Top notch amenities. Excellent food. Relaxing environment. Super friendly employees. Your own butler. Multiple restaurants. 5 star . Why are you not here. You need to experience this level of vacationing. Treat yourself to an exceptional vacation and fabulous experience. read more

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If you're looking for a place that has impeccable service, look no further. This place delivers beyond anything you could imagine. The butler on each room does whatever they can to accommodate your every need no matter how frivolous they may seem. My butler Brito was super friendly and met my every need (especially food like bone marrow). Outside of that, every food item was spectacular and fresh. You could tell every food item was like fine dining items you'd get at an elevated restaurant. Favorite restaurants was Yanma strictly for their sashimi, and Lumiere for their lamb rack. Also shoutout to Leblanc for hand made dressing and a bomb rib eye. If you're not a foodie and looking for adventure, however, this place is quiet and can be kind of boring. Luckily I can pig out which is why I could fit right into this resort read more

Le Blanc Spa Resort Cancun - Churro cart by pool 4:30 - Hotels Near Me - Cancún, ROO

This place pales in comparison to the resort in Cabo. A fraction of the size, and much less dining options. I'm rating it more so on the size of our room and food more than anything else; since when I travel food is a huge portion of my choices. The resort itself is very pretty, clean, excellent service, very comparable to Le Blanc Cabo in that regard. Prime location on a beautiful beach, ample beach chairs and although the seats fill up fast, we actually never had an issue snagging chairs by the main pool or lagoon pool. Drink and food service at the pool was super slow. 1.5 hours for a hot dog! But the hot dog was probably one of the better tasting things we had during our stay. We decided to swim up to the bar for drinks for better and faster service. Pizza at the terrace restaurant on the 3rd floor was decent too. But the pizza at the resort in Cabo is 10X's better. The buffet for breakfast was not good, like at all. We tried it for lunch on our last day too. Chose a variety of different things, had one bite of each to try and ended up leaving - left plates full. The buffet food is bland, under seasoned, overcooked and overall a complete disappointment. Lumier was decent, but we sat for 24 minutes at our table before our sever ever came by to greet us. All we had was water, from a server's assistant. Took us 45 minutes to get wine and appetizers. Needless to say, we were very vocal about our displeasure in this. The Mexican restaurant upstairs was a let down, again under seasoned and just bland. The steakhouse was decent but nothing stood out or would make me crave coming back. And sadly, no Lebanese restaurant at this property. Now to our room: we reserved the "honeymoon suite" at both Le Blanc Cancún and Cabo for the room size and view, with butler service and amenities. The Cancún resort room was tiny. Had an in room jacuzzi tub that took up most of the room, a Juliet balcony, 2 seats and a small table, a single sink for the bathroom area and a shower toilet room together that was so small you had to shimmy around the door in order to close it. The beautiful white decor was appreciated but that was it. Le Blanc Cabo for the same room and price is no comparison - huge double vanity with a soaking tub, separate water closet, huge walk in shower, huge balcony, living room area, and overall better value for the money. Entertainment was decent in Cancun with fewer daily activities, less dining options, bust still stellar service. I would probably not come back to the Cancun location for the same price as the fabulous Cabo location. It wasn't bad, but for the money, the Cabo location is much better. read more

SCAM SCAM SCAM Can I put Zero??! This is the WORST experience I've ever had. Spent 4 hours bouncing back and forth btw their sales managers and when they couldn't sell the cheapest deal - they continued bouncing us from shuttle to shuttle - property to property so we can get our money back. 4 hours of this - just so we can go back to the airport - never in my life I'm coming to any of those hotels/resorts. Empty promises and Scam LIARS! read more

This May a friend and I decided to take a vacation to Cancun for the first time. We decided that we should stay at the Le Blanc Spa Resort All Inclusive Resort. Upon arrival, we were welcomed with a Welcome Drink (not sure what it was, but it was delicious) and a warm weighted pad for our neck after our travels. Our luggage was put away until our room was ready and we received our wristbands to access the property amenities. We decided to enjoy that time on the beach until our room was ready and ordered some lunch as well. We walked around the property and it wasn't too large or too small. It was very nice and well-maintained. When we arrived at our room, our luggage was brought up to us shortly after. The room was very clean and spacious for 2 people. We made dinner plans at a few different restaurants on the resort: Blanc for breakfast (no reservations); Lumiere French Restaurant, Bella Italian Restaurant; and Yama Japanese Restaurant. All the places we chose were delicious. My only complaint is the serving sizes are a lot smaller for Americans :-). I also think things didn't stay open long enough like places to get a snack or ice cream. Sometimes I like to stay up late and a nice snack would be great. The small time window it's open isn't enough in my opinion. Otherwise, everyone was amiable and the resort was very nice. There are plenty of activities to keep you occupied and you may not need to leave the resort. I highly recommend which is why I'll be returning to one of their properties again next year. read more

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Just returned from our first stay at Le Blanc - celebrated our 20th anniversary. We loved the food and the entertainment was quite good! We booked everything through the app, or via email before we arrived, so we didn't utilize the concierge (didn't even talk to one) or butlers much. We used credits for a cabana one day, great couples massage, and the romantic dinner on our actual anniversary. Met lots of fun couples and had mostly great service! A few hiccups worth mentioning: Butlers - very friendly but didn't feel like they did much or offered much, ran our own baths and got an extra candy on our anniversary... Cabana was nice, but the people around us got better service and umbrellas were set up so it definitely wasn't worth it especially if you don't have credits. Romantic. DInner - it was raining, so we went down and asked if we were continuing or reacheduling - they weren't sure (odd) so we stood in the rain while they discussed and decided to carry on. They sat us in a cabana with the wrong names in the sand... I told them we were in the wrong seat and they moved us! Food was good, they brought dessert and it had the wrong initials on it too!! Not even the same wrong ones. Our last night we went to the Japanese restaurant (again) and there was an a*hole on FaceTime two tables down super loud the entire time and the servers didn't do a thing about it. Everyone was irritated. They didn't have bracelets so idk if they were extra special or what. We overall would rate LBC an 8.5 - returning to GMP in June with the kids! read more

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There are many pros and cons to this resort so I'll start off with the pros. PROS: Many of the waitstaffs and workers are amiable and attentive. You get a few that are rude, especially the manager, named Eric, who was condescending and rude and not helpful whatsoever. Restaurants on site or open (most of them) until 11 PM and if you are still hungry you can order room service for food. Their app makes it easy to order room service, get the butler to refill certain items and find out more amenities that the resort has to offer. Overall, beautiful resort with amazing views. We were able to watch turtles lay eggs on their private beach. (No flash allowed for anyone planning on taking pictures) Their gym is open from 6 AM-11 PM and it is well equipped with many machines and weights. CONS: I would say most of their cocktails are very watered down, which is probably to limit the amount of inebriated people in the resort. Le Blanc is a spa and a resort but the spa is absolutely trash. You literally have the word spa in your resort name and you can't do simple tasks properly. I got a pedicure and it was the worst pedi I've ever had. Lady was nice but she did not know what she was doing. She kept looking at the lady doing my brothers feet to figure out what to do. On top of that she dropped the scrubber on the floor and proceeded to scrub my feet again after picking it up. Gross and unsanitary. To top it off, my toes are uneven and the lady did not even take the time to do my toes properly. To anyone wanting to go get their nails done, avoid this overpriced place at all costs. I started developing an allergy rash throughout the night. This was on the last day and I didn't do anything different besides the spa. My mom and aunt's massage was nothing special. I would recommend booking your restaurant dinner reservations prior to arriving here since most places get booked up. Other than that, this place is spectacular and worth checking out. When we were checking in they told us that our stay came with $100 credit per a room to purchase gifts, but when we checked out they stated we denied the $100 free credit for shopping. Who In their right mind would deny free credit? They kept changing their story continuously lying. How is it that another party in our group that had a different room get the credit but not our room? Eric, the manager, did not even have a reasoning for it and just stood there dumbfounded. He needs to learn a thing or two about hospitality. I do like this resort for its beauty but I think that's the only thing really going for this place. read more

Le Blanc Spa Resort Cancun - Infinity pool - Hotels Near Me - Cancún, ROO

We just came back from our stay at Le Blanc Cancun and we had a great time despite some of the cons we experienced. From the moment we got out of our shuttle we were greeted with towels to wipe our hands and they took care of all our luggage. We went to check in and it was a breeze. I was anticipating them to do the whole sales pitch to join their membership program, however since it was late, we bypassed that! We stayed on the 8th floor in a honeymoon suite. The view was incredible! The room was spacious and clean. It had a jacuzzi in the room too which was nice because after hanging out by the pools, we utilized the jacuzzi in the evenings. Some of the pros of this resort: -The rooms with the view are wonderful and spacious -We got a really good rate through Costco -Food at Blanc, Yama were great -Desserts such as the candy, macaroons, crepes, ice cream and churros were delicious! -Staff and butlers were super friendly -Hydrotherapy massage was great -Smaller pool was wonderful and not crowded at all -The smell of the resort was amazing! -Environment was quiet and just what we needed Some of the cons: -Reservation system for dinner was ridiculous. we couldn't get any real reservations even talking to concierges. the earliest times for our dinners was 10:00pm. I know I'm on vacation, but by 10p, I'm starving. -The room service options and food was meh. My husband can't eat dairy and they didn't have a lot of options. We did order a braised short rib one night, dairy free, but it was burnt at the bottom and not good. -The bigger/main pool, people would wake up early, and "reserve" loungers so by 10am, you couldn't find a lounger at the main pool until around 5:00pm. So we just opted for the smaller pool, which was great! Overall, my husband and I had a great time. We didn't go with a lot of expectations especially reading the different reviews. What made it most enjoyable was being with the hubs for our first getaway since we got married. read more

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The Cavo Bar at LeBlanc was incredible. We always had an incredible experience. We got a private tequila tasting with the mixologist, Nathan, and it was incredible. He is so knowledgeable and knows how to make a delicious drink! This was a great place to lounge and have a delicious drink throughout our trip. And during football season, the perfect place to catch a game! read more

This is 1000% the best resort and all-inclusive experience I've ever had and we WILL be back. If you're looking for luxury and relaxation this is the resort for you. We intentionally wanted an adults-only all-inclusive and were desperately trying to avoid the "frat party/spring break" vibes. Le Blanc delivered on all fronts! The service: UNMATCHED. From the second we stepped out of our shuttle, we were treated like royalty. We were handed cooled wet towels, drinks, and flowers as we entered the lobby, offered massaging neck pillows while checking in, and I awoke from a nap on our first day to our butler delivering me afternoon chocolates. I couldn't have had a better dream if I tried! The room: We booked one of the honeymoon rooms and it did not disappoint. We had a gorgeous view of the ocean and beach in front of the resort and of the sunrise every morning. There was a very nice soaking tub, large tv, dining area, and the king-size bed was the picture of comfort. The room was also stocked with liquor, snacks, beverages, and top-quality toiletries (all complimentary since the resort is all-inclusive). 24-hour room service is also available at no additional cost! The amenities: This place had everything we could want! Three pools that never felt crowded, swim-up bars that made whatever drinks we requested, lots of beach loungers, multiple restaurants, a coffee/chocolate shop, gift shop, jewelry store, spa, excellent gym, and more! We used the gym multiple times and loved it. The prime pool seating gets taken early, but we found chairs we wanted every day. The staff will help you locate seats and bring you towels and stands with ice buckets on them with bottled waters. Other staff will wait on you for food/drink. Often times our servers brought the next round right as we were getting ready to ask. They truly anticipated our every need! We also had a fantastic time on the beach! The staff found us seats with umbrellas (will place one if it isn't already there) and brought us drinks and food while we enjoyed the view/swam! The food: We had such a fantastic experience with the food. All of the restaurants had diverse, fun menus with quality food on them. We never had a meal we didn't like! The only restaurant we didn't get to try was Lumiere (French) because my husband didn't pack clothes to meet the dress code (slacks and nicer shoes). We're planning to try it on our next visit! We scheduled room service for breakfast on the day of our big excursion since we had to be up before any of the restaurants were open and also enjoyed it! You need dinner reservations for all of the restaurants and we had no problem making them day of, but also were very flexible with when we ate since we could literally snack at any point in the day. Your butler or the downstairs concierge can help you make the reservations. The excursions: Prior to our visit, we were emailed all of the potential excursions. It's a HUGE list! Spa and excursions are at an extra cost and we booked in advance. They can be very pricey, but there's something for everyone! We opted to do the Chichen Deluxe package which was a 10-hr full-day excursion that included transportation, a bilingual tour of Chichén Itzá, swimming in a cenote, and souvenir shopping in Valladolid, as well as a lunch buffet. We had such an amazing time and would highly recommend it! Le Blanc is the epitome of luxury and we can't wait to be back! read more

Whatever you do, do NOT say yes to the "breakfast presentation" which gives you "free" spa credits. We thought we'd have to sit through a silly timeshare sort of presentation, but we were forced to attend a one on one, extremely awkward meeting in a quiet, empty restaurant (which CHANGED LOCATIONS TWICE--that's how long the "presentation" was). Were were trapped for three hours and passed off from one salesman to the next every time we tried to leave. This COMPLETELY ruined our honeymoon and enfuriated me so much that I took an entire year to leave this review. (I'm still angry thinking about it.) You will be intimidated, guilted, and all around harassed. They also didn't offer anything when we submitted a formal written complaint while we were still there. This is a low class hotel masquerading as a high end resort. I would definitely deter anyone I knew from paying to stay here. read more

If you want total pampering and luxury, this is the place for you! We try to go here at least once a year. There is a butler for each floor that helps with dinner reservations, activities and anything for your room. Being all inclusive there is little extra that you pay for at the resort (outside of the spa). Food is fabulous in all of the restaurants, the poolside menu has many great items on it as well. Don't miss the churro cart and the ice cream area. The coffee and sweet shop is a daily stop. There is so much or little to do. It's the perfect adults only resort. read more

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UPDATED REVIEW 7-30-23: In A Nutshell: -Came back to LeBlanc Cancun after a few years. -I'll tell you honestly that this luxury hotel is still top-notch & worth the price. -The things that changed were the restaurant names (i.e. BlancFrench is now called Lumier, BlancItalian is Bella, BlancJapan is Yama, etc...) -Staying here this time around I really took advantage of all the workout classes like TRX, pool spinning, yoga & pilates. -The gym here is very good with top of the line equipment, plus cooled towels, iced herbal water, cold water bottles & healthy snacks. -I highly recommend taking advantage of the Hydrotherapy, which is consists of a routine of sauna, steam, jacuzzi, cold/heated pools plus a scalp massage w/ drinking several shots of beverages like chorophyll water. -You should also use the spa shower/bathroom facilities if you have to check-out and need a place to freshen up before heading to the airport. -There is always free entertainment like a fire dancing show, magic show & live music or DJ. -If you were offered resort credits, keep in mind that now you can only use up to $250 in the spa (it used to be more). -You can also use the resort credits on select excursions or their gift shop (which is just a small section within the gift shop). -Even if you use the resort credits, you will always pay 16% tax so nothing is 100% free. -Some things that were not on the list to use resort credits that you should know are the wine tasting at Blanc restaurant & Mexican wrestling (lucha libre) show at the Isla Shopping Center. -The daily lunch buffet at Blanc was really a highlight b/c everyday there is variety of the food (i.e. whole roasted turkey, porchetta, etc...) -At the main pool there is one day they offer a seafood spread during lunch at 12:30pm, they had stone crab which was a very special treat, it's first-come, first-served, so once it's all gone, it's gone, so I suggest standing in line ASAP. -The customer service is very good from the welcome, butler, workout instructors, restaurant servers, pool concierge, etc... Overall, this is a great place to vacay, you will truly enjoy your stay here & if you are like me you might buy their $299 certificate deal to use within 18 months to stay at a reduced rate to save a few hundred bucks. read more

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We spent 4 nights here and had a great experience. Pros- we really enjoyed Christmas themed decorations in the lobby. Nice access to the beach with lifeguards nearby. Events every evening, (ie mentalist and Michael Jackson performance). Two infinity pools. Plenty of hammocks. Cons- The only reason I gave this resort 4 stars instead of 5 was because of the better service and more modern aesthetic at le Blanc in Los Cabos. Also, DO Not sign up for the free breakfast in which they steal 3 hours of your vacation to sell you a membership plan or upgrade your membership if you are already one. read more

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This resort was absolutely fantastic. The dinners were amazing and the spa and gym were both fabulous. Wonderful service and several special complimentary add-ons such as a birthday chocolate piñata. My only complaint would be the lunch and breakfast options. They were pretty limited and didn't compare to the luxury of the fine-dining dinner restaurants. read more

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Many pros of this resort - beautiful, stunning views, great service, amazing pool. Resort overall: stunning, well maintained, great Covid protocols, easy to take a test and get back on our flight for just $20. $26 transport to the airport and back. Check in was easy, check out was easy. Service: on one hand, amazing service, on another, aggressive service! Not everything required a long drawn out explanation especially on day 3 at the resort. Also, I was so concerned with not having regular cash and needing to tip all time, it created stress. My favorite part was when I was told later that tips were included. Honestly, I barely carry my phone with me let alone cash when I go to the pool. Not my idea of relaxing. They mean well and are very attentive and on top of things though. Rooms: comfortable beds, the jacuzzi tub is amazing, the shower...well it was one of those rain shower heads and there are two extra wall rain shower heads...BLISS. Also the rooms are full stocked with a bar and stocked mini fridge. Food: underwhelming. The best thing I had was these ravioli lobster dish at Bella. Amazing. The fruit too. The buffet has a great variety. However, room service food quality was very bad other than the coffee. Drinks were mostly watered down but nbd on That. However, they were still very good - just don't forget to ask for a brand or they give you low quality ones. They have some great activities open to all - fitness and more. Plus the live band was great - the dj night was good but not a ton of folks there. I'd go back but be better prepared next time. read more

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Chilling/Maxing/Relaxing all cool/Hung out with the wife and some cool peeps/ outside of the pool...Ay... I got bars but I digress. Shout out to Brito and Eduardo the butlers for looking out in every way shape and form. I liked the service those guys and the housekeeping team gave us there. I'm talking a nice coconut milk bath drawn every night by the butler with my fresh Le Blanc slippers waiting for me already prepared for when I get out. The food and waiters were good. Every restaurants had food you will probably not like but the vast menu allowed for you to find something you do like, Churro cart, pool side bar, pool side food all hit the spot. My favorite bartender was Hector in The lobby at night and Renan at the swim up pool. I liked the hydrotherapy and the gym. You can walk right on the beach and enjoy the beautiful waters of Cancun. This resort was very relaxing . From check in to the private ride (extra $) to the airport on check out was all top notch. My only gripe is this place is a little too relaxed. Kinda geared for the retired from retirement type, so no music of my liking could be found anywhere except for the DJ on Cavo will take . We didn't want to be with the party crowd so we knew what we were getting but come on by the pool I would have settled for anything even genres. Don't get me wrong I'm in control of my own vibe and me and the wife was lucky enough to find some cool peeps to vibe with but without creating that vibe you just got elevator music. Nevertheless, I would come back cause the service was that good! read more

You really can't go wrong with this resort. Came here for a business trip and I am looking forward to my next stay at the Cabo San Lucas location. The workers are polite, hardworking and not one of them had a bad attitude-- I think this is one of the most important details in a stay at a resort like this. I really can't find one bad aspect of my stay. The lunch time buffet by the pool was something I found on my last day of stay at the resort; I wish I found this on the first day! The chefs are able to cook anything-- flavored with the ingredients you provide. (I preferred szechuan style) I really enjoyed the Japanese restaurant and any dish you picked you really couldn't have gone wrong with. I couldn't find one bad restaurant, in all honesty. I tried foods I've never thought I'd try in my life. I also loved that they had a sand volleyball court-- something I looked forward to on the daily. The butler service was incredible although I didn't quite use the service as often as I could. If I had to nit-pick, the room service food could be improved a tad bit. read more

THE BEST ALL INCLUSIVE RESORT I HAVE EVER VISITED! Arrival - Everything was fantastic from the minute we walked in the door with being greeted with a cream de coco drink, a heated neck pillow, and a rose for the ladies even before they checked us in. The half ocean view room was fabulous, jacuzzi included. The resort has an app which you can keep track of your stay, order butler service for anything, yes I mean anything, and review activities and shows. HIGHLY suggest you download and access it ASAP prior to arriving. Opps, forgot to tell you about the free beach bag they give you which is waiting for you on your bed as you enter your room, which came in very handy. Also, the entire resort is filled with a calming scent paired with the perfect cooling temperature. Butlers - we were assigned 2 butlers, one for for the daytime and one for the evening. Both were great. Very attentive and accommodating. Never an unprofessional moment. We utilized them for ironing, room service, ordering specific items to our room and more. Shows - wonderful shows for a resort. We were able to see the Circus show and Michael Jackson impersonator. Both were an hour long and very entertaining. Highly recommend you make time during your evening hours to see the shows the resort offers. No reservations needed for the shows. Food - delicious. It's hard for me to know where to even begin. Let's start with a couple of fun surprises. By the main pool area, the staff prepares homemade Churros daily which you can fill with chocolate or caramel. Deeee-licious. We also experienced the staff prepare a fantastic Paella in a huge pan for everyone at the pool. It was amazing to see and tasted deee-licious. We tried all of the restaurants except for French. Each restaurant had great food and service. We made reservations for 7:30pm nightly so we could go to the shows which start at 9pm and then have a few drinks on the beach afterwards. The buffet at Blanc restaurant was always fantastic as well. You can't lose with food here. TRUST ME. Hydrotherapy - what a fabulous treat which is included in your stay. We scheduled a 2nd appointment after we enjoyed the first experience so much. It's approximately 1.5 hours of mostly hot experiences (sauna, vapor, jacuzzi) mixed with a couple of cold/cool down areas (cold sauna, cold bath). They also provide you with facial, hair, and body cream to apply while you move through the experience. Staff - VERY professional, accommodating, approachable, and friendly. Period. Ability to visit other resorts - YES! You have access to 5 other resorts BUT those individuals cannot visit Le Blanc :) We did wander out a bit and visited 3 of the resorts. We thought the best was The Grand at Moon Palace which is what the staff at Le Blanc will tell you as well. WARNING: when visiting these other resorts you will miss Le Blanc. Coco Bongo - if you want an unforgettable night out go to the COCO BONGO night club. It is filled with performances and fantastic music. Get the VIP Front row tickets (you don't want to be standing for hours or have a bad view. Trust me it's worth it). We paid $185 a person and had a BALL! Arrive early/on time for the best front row seating. PRO TIP: DO NOT accept the guided sales tour if your gonna be bothered by a 2 hour sales pitch and then asked more questions. Stop being cheap and trying to get free CREDITS with absolutely no intention of signing anything but then complain about trying to be sold! That's what you see the few complaints are about. Cheap people getting free credits but want to complain about the sales pitch. Pfffft. This was the longest review I ever wrote because Le Blanc was that amazing and deserving. read more

Le Blanc Spa Resort Cancun - View from room - Hotels Near Me - Cancún, ROO

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M y family and I just finished our week long stay at LeBlanc (September 5-12) and as usual everything was great. We wanted to say Thank You to the following employees and to let the company know these employees are great representatives for the Palace Company brand. Angel, worked in the Terraza restaurant Rahul, worked in the Lobby Bar Luis, Butler for the 8th floor Daniel and Jessica, worked breakfast buffet Alex, Victor and Luis, Luna pool staff Thank you to all of you for your service and wonderful personalities. read more

Service. Service. Service is what makes this a great resort for us. The hotel itself is beautiful overall especially the lobby and main pool area but some of the finishing touches still need to be worked on (eg old elevators). Quality of food is good but can be a lot better. As mentioned, service is amazing here. Staff seem happy overall and are super helpful, professional and courteous. We attended their membership presentation which was filled with cheesy sales people but we got through it victoriously without buying anything and managed to get two amazing spa treatments as a result. The spa is absolutely world class. Expensive but worth it. We will definitely be back and look forward to checking out Le Blanc in Cabo's. read more

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Back to paradise again, a home away from home. It seemed like we never left. We came here through a Costco deal with private transportation. That is the only way to go. We were invited to do a sales talk at Beach. Palace in exchange for a dinner on the beach. The talk was alright but the dinner was fantastic with lobster tail and filet mignon. We went to the spa everyday with its new addition of steam room with mud face masks and. ice room. We also visited the other palace resorts Nizuc and Moon Palace. Moon palace had a great water park and Nizuc had a great Asian restaurant, however home (Le Blanc) no resort had the same tranquility and chill environment. I missed the French restaurant which is now a fine dining restaurant. This was my least favorite restaurant on the trip as nothing in the menu stood out. They no longer had my favorite lambchops, ahhhhh. Lamb at the fine dining place was too gamey. I wanted to thank these people who I jot down on my trip: Guillermo-yama waiter (Memo) who went above and beyond. Excellent waiter and made sure our sushi was fresh. Johnathan chef of Sushi who came and made everything was good Alejandro and Antonio 3rd floor were best butlers, always making sure i had my jacuzzi and restaurant reservations for that night Elias-best bartender and all around friend we love to talk with at Le Blanc Isabella-sweetest cook and makes best omelet and tostados!!! Elias waiter at Blanc- always friendly during our breakfast and lunch sittings Oscar-Italia-knew Japanese and impressed us with his knowledge of wine Jorge-sang to me-when we told him it was our anniversary, very touching -he worked in the front pool area Lychee sorbet-best dessert had on my last day Pilates and yoga on the water- best instructor ever! All in all, i love this place and it gets better every time I go! read more

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Adults only. Yes please. Our family has visited a few of Palace resorts locations, yes we are members. Le Blanc with no kids was awesome. The service was excellent. We visited in early September so it was not busy. We treated ourselves to spa treatments... I could live in their spa and the treatments were above and beyond. The staff is amazing and our room was beautiful. My only complaint would be the hard sell on becoming a member or for us upping our membership. There are perks to it, they don't let you leave empty handed but sometimes it is annoying. If you are planning to visit I'd recommend making reservations at the restaurants when you book your trip, try all of them, they are all delicious and staff can tell you the most popular dishes. Definitely recommend this for a couples vacation where you want to pamper yourself and do spa treatments. I also recommend booking those treatments when booking your trip. read more

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Stay away! They are a scam! You will be forced to take a tour which turns into a nightmare of 6 hours where they place you under extreme duress. No food, alcohol only, harassment, scaremongering, threats. read more

Wow... still in shock from what an amazing experience I had at Le Blanc. To say the service was out of this world would be an understatement. The staff, the rooms, the service, the vibes, the food, the pools, etc... were 5+ stars!! I usually save my "if you're looking for a getaway, BOOK NOW" sales pitch for the end, but DAMN... what are you waiting for, BOOK NOW!!! The checkin experience was phenomenal. Friendly faces greeting you and get you settled with a tour. If your room isn't ready they will hold your bags. When it's time for you to head to the room, your butler (yes I said YOUR BUTLER) will be there to greet you and show you all the amities around your room, and there are a lot! Everything from what you can expect and order with your butler service to your in room mini bar! And if you're celebrating something special, they will make it one to remember!! With every reservation, depending on the number of days you're staying, you get a certain amount of resort credits that can be used for various things... excursions, the spa, gift shop goodies, beach cabanas, upgrades at dinner, etc... The app is the best place to start to see all the dining, nightlight, fitness, spa and pool options available! You pick a categories and you can make reservations at one of the restaurants, sign up for a yoga class or even see what entertainment is going on for the evening. You can order butler services and room service on the app. Going on an early excursion and need to eat? No problem! Advanced breakfast scheduling is available! Need a bath drawn in your jacuzzi tub before or after dinner?? Don't fear, it can all be scheduled and enjoyed at your leisure. The pools and beach were super clean with very helpful staff. Food and drink service whether you have a cabana or canopy... they will take care of you! However it's definitely worth it to reserve a cabana or canopy one day, and if you use your Resort Credits it's only about $40 USD out of pocket. TOTALLY worth it! The restaurants are really good! Some better than others and some more limited on options, but all a great experienc2 Hands down though, what makes this place top notch and the best of the best is the STAFF! Everywhere you go on the resort everyone bends over backwards for you to have the best time! read more

Beautiful white sand beach in Cancun. For being a 5 star resort though, there's not enough activities during the day or night. Only restaurant that I'd give 5 stars is the Italian. All the cocktails had an aftertaste like they were using aspartame in their mixes. Service was great but beware of the "hard" sales presentation they lure you in to get free spa services. Not enough to do to get me to go back and to top it off the 4 of us are all having stomach issues after the trip.... Wish I could be more positive. That's my honest review of Le Blanc in Cancun read more