Le Méridien DC gets a lot of things right... and a few things frustratingly wrong. The room itself was comfortable and clean. We had an executive king suite with plenty of seating, a large desk, good lighting, two luggage racks (always appreciated), outlets on both sides of the bed, and ample counter space in the bathroom. Two full-length mirrors in the room too... a small thing, but nice. The bar and restaurant downstairs were a genuine plus. Happy hour was pretty good, and the general store in the lobby was a good size... handy when you need something without leaving the hotel. Here's where things fell apart: our reservation confirmation indicated we should have lounge and premium WiFi access. That wasn't honored at check-in. Terrence at the front desk was helpful and gave me a number to call, letting me know the manager would be in the next day. I called, left a message, and heard nothing back. When I returned to the front desk after dinner and ran into Terrence again, he was genuinely surprised my call hadn't been returned. He texted the manager on the spot, and shortly after I got back to my room, he called me personally to say I should expect a follow-up email from the manager... even confirming my email address to make sure it would reach me. That email never came. At checkout I ran into Terrence once more and mentioned I still hadn't heard anything. He was apologetic and said he had followed up and the manager assured him an email had been sent. Terrence also confirmed that the lounge access and premium WiFi were erroneously added to our reservation... so noted. But that doesn't change the fact that my original call was never returned during my stay, and I checked both my inbox and junk folder. No email, from anyone from the hotel. I finally received a phone message from the manager but at that point I had already checked out and was at Union Station boarding Amtrak to my next destination. The message he left asked for more information about my concern. I had already left a detailed message in my original call, and given the timing, it's hard not to conclude the call came because Terrence followed up with him again soon after I checked out. Terrence did everything right... the manager did not. A few other things worth knowing before you book: no coffee maker or fridge in the room by default... you have to request them, which felt like an odd omission at this price point. Towels were on the thinner side, only two sets for the room. And the shower setup is genuinely baffling... the door opens inward when it should open out, faucet at the front, which means stepping inside to turn it on. You get wet before you're ready, and whatever towel is hanging on the door rack gets soaked too. Cold spray is annoying; hot water before you're ready is an actual burn risk. Someone needs to rethink that design entirely. Would I stay here again? Maybe, as I've stayed here before without issue, which makes this more disappointing. It's not even about the perks at this point. At the end of the day this comes down to customer service... and at this price point and marketed as a luxury hotel, that bar should be higher. That's the part that sticks. read more

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Great location at the center of all the action. Close to metro stops and popular destinations. The room was clean. My pillows and sheets were comfy. I liked the lounge area which has free breakfast for Marriott Bonvoy Platinum level status. It had all the breakfast items you could need including eggs, sausage, bacon, fruits, cheeses, deli meats, cereal, and baked goods. Additionally the gym was nice. For safety purposes, you need your room card to use the elevator. Overall, a very positive experience staying here. read more

Great last minute stay. The staff was pleasant and accommodating for late check out and extras during a late night check in. Comfortable beds but a little noisy as sound travelled in from the hallways read more

Not super close to the Metro station, but it's still not a bad walk. I probably thought it was a little inconveniently situated because it rained while we were staying there, and I personally don't enjoy walking in the rain much. The service was good, and the room was nice. We didn't like the fact that we had to pay a destination fee, but it did come with credit at the bar, where we enjoyed our nightcaps, so that wasn't the worst. read more

I recently stayed at Le Meridien for an entire week on a work trip. As a Marriott girlie - I always enjoy finding something in that family of hotels that is budget friendly, and this spot was a great deal as well as centrally located. The front desk service was alway super friendly, and I loved having the Marriott app to request anything sent to my room in a jiffy. When I arrived I didn't have a coffee maker, but requested one and it came super quick. The room was extremely spacious - King bed, chaise, and a long dresser / desk area if you wanted to work. The bathroom was nice, but a bit of a weird set up. The door opened inward and was a bit cramped if you were getting ready in there with the door open, but overall it was fine. I loved the hotel gym, which had a good amount of weight training machines, was clean, and a decent amount of treadmills / ellipticals. They also have a little cafe if you want to grab some quick snacks as well as a lobby bar. The hotel is walking distance from all the monuments which was so cool to enjoy every morning with a coffee from a local coffee shop. It's also across the street from a plaza that has some swanky restaurants like Grazzi Nonna, Grazzi Mille, and SHŌTŌ. Last but not least as a woman traveling solo for work, safety is always the no 1 thing for me. There is security always at the door, and after hours you need your room key to enter the lobby so I felt super safe coming home later after work events. Would definitely stay here again. read more

I got a nice deal on this hotel, including a late checkout that I needed to telework. I wouldn't have been that satisfied at full price though. The location is prime, but the limitations are considerable. There's only valet parking, which costs a ton relative to the room, or you can get creative if you know DC, which thankfully I do. My room had a fridge with alcoholic beverages for sale, but nothing that I could actually store leftover food in. The shower was nice enough, but a bit awkward to get into. Checkin was also a bit of a hassle, as the front was a bit of a madhouse during all hours of the day while I was there. Perhaps most importantly, the AC struggled to keep up with the summer heat. It was a comfortable room and the temperature got down to a marginally good enough level at night, and the location is walkable to all sorts of nice things. I've paid more and gotten less out of a hotel, but the problems here struck me as both impactful but also fixable, if they wanted to fix them. read more

Ridiculous that they charge 30 dollars a day! For destination fee and how it's not optional read more

Le Meridien Madison - Destination fee card - Hotels Near Me - Washington, DC, District of Columbia

I stayed at the Le Meridien last weekend when I was in DC for a night. The hotel was a good location for my visit to DC; it's walkable to a couple of metro stations and plenty of restaurants, bars, and attractions. The hotel had great customer service at the front desk at check in and check out, but otherwise was pretty standard for a hotel of its price - not memorable, not bad at all. Not a bad place to stay. I'd be happy to stay again if I got a similar good deal on booking websites. read more

OVERALL (4/5) A polished and well-located property in the heart of Washington, D.C. The Madison delivers a strong experience for both business and leisure travelers. Highlights include updated rooms (some with balconies), a well-equipped gym, and solid lobby bar/restaurant. The biggest area for improvement would be the height of the gym ceiling and better restaurant ambience. LOCATION (5/5) Ideally situated in Downtown D.C., within walking distance to major government buildings, tourist sites, and restaurants. ROOM (5/5) I was fortunate to be upgraded to a junior suite on the 15th floor with a lovely balcony. The room was updated and well appointed with a comfortable bed, multiple sofas, and MALIN+GOETZ toiletries. GYM/FITNESS (4/5) -- Free weights go up to 75 lbs, which is quite rare and really increases the workout options (plus two benches). -- There were a few cable machines, including leg press, leg curl/extension, lat pulldown, and seated row. -- The main downside is the low ceiling, which makes it impossible to do pullups and for anyone taller than 6 feet to use the treadmills. -- No pool or steam/sauna. -- The two TVs didn't seem to work (just snow), and engineering didn't come by while I was still there to fix. BAR/RESTAURANT (4/5) -- Lobby far has decent cocktails, and they were kind to give me a free drink (not clear if it was an elite benefit or part of the room rate). -- The bar is modern and clean but lacks character. Along with the Restaurant (Lady Madison), it was far too bright, which killed the ambience. OTHER AMENITIES (4/5) -- Modern, upscale lobby. -- No rooftop or pool. -- Club lounge or elites or those who book an associated rate. ELITE BENEFITS (4/5) My experience was positive and included: -- Upgraded to junior suite -- Free Ambassador welcome drink -- Complimentary breakfast option (or points -- Club lounge available during the weekdays SERVICE (5/5) Everyone was friendly and attentive. read more

We all have our own travels for work and needs with the day. On a work trip it was a blessing to meet Aaron. He truly made sure I understood all the things the hotel had to offer. Most importantly his kindness was truly a joy. Long work trips you are typically tired and hungry. He made sure I got my room quick and could enjoy the food too. read more

Le Meridien Madison - Hotels Near Me - Washington, DC, District of Columbia

My husband and I were in DC for TEDxLogan Circle, which was being held at the Madison Hotel. We booked a 4 night stay at the hotel. Our room was on the 3rd floor. I loved the design of the room. The beds were very comfortable, with the softest and coolest mattress topper. We both remarked that we slept well there. The doormen were all friendly and said hello whenever we returned to the hotel, which was nice and made us feel at home (home away from home). I enjoyed my stay at the Madison Hotel and would book a room here again. read more

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I was attending a conference at the Madison Hotel and was lucky enough to also be able to stay there. The rooms were large and clean, and on our hall it was very quiet. The front desk staff, as well as the bell hops, were so nice!! They all deserve five stars. For example, on a rainy day, I was looking for a brunch place in walking distance, and they made a suggestion and immediately offered an umbrella. It is also nice that they are in walking distance of the White House and Dupont Circle. The only negative about the Madison is that they make you pay $25 each to have a microwave and mini fridge in your room. I did not agree with this at all!! read more

Le Meridien Madison - Staying here as part of a conference. - Hotels Near Me - Washington, DC, District of Columbia

I am giving this hotel 2 stars on the back of its excellent location and nicely redecorated rooms. Sadly it only deserves one star for service. Upon returning close to 7:00 PM, I was surprised to find that housekeeping had forgotten my room. After trying to unsuccessful call the front desk, I gave up and went downstairs as nobody answered the phone. The very young and clearly inexperienced (but very friendly) front desk team's response was yes, they should have cleaned the room. When I pressed them, asking WHEN housekeeping could come, they were confused and said something to the effect of "gee, we don't know." Anfter many phone calls and an unsuccessful search for thr MIA duty manager, I was promised that housekeeping would come soon." After nearly 2 hours, a housekeeper (who reeked of Marijuana) showed up. The other service issue is the lounge for Bonvoy elite members. The food is mediocre but the woman attendant is aggressively lazy: sparkling water and other items are never restocked and even simple requests are treated like an imposition. Do yourself a favor: DC & Bonvoy have plenty of superior properties that employ motivated and trained professionals, not to mention have supervisory staff on site! read more

The Madison is convenient and clean; the room window is well-insulated from street noise with good blackout shades. Bathroom is roomy enough with a shower stall (no tub). Bed is very comfortable. My main quibble though is that there is no in-room coffee/tea amenities! Mini-bar - check; snack foods (non-complimentary) - check; bottled water (non-complimentary) - check; ice bucket - check. But no coffee or tea?? So I have to get dressed and go down to the lobby for my freaking necessary coffee when I wake up? Geez Madison, even budget motels provide instant coffee in the room. For this inconvenience, I deduct a star. read more

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I had a wonderful stay at the Le Meridien. I was in town for work and the location was convenient. The staff was very attentive from check in to check out. Lydia, Terrance, John and Aaron answered all of my front desk questions. Salmon and TSFU welcome me back to the property with a smile and always attentive with the taxi request or holding the door opens. The room and Linens were in great condition and LaTonna and her cleaning staff made sure of that. I would definitely stay here again. read more

My fiancé and I stayed here for a little Thanksgiving long weekend away. We were super excited to stay at what we thougth was a fully renovated hotel. Check-in was pretty quick even though there was a long line. The concierge who checked us in confirmed our questions about it fully being renovated. The lobby is really nice, I loved the door men who would open the door for you. Unfortunately, I would not stay here again. The bed was really uncomfortable for me. One could argue it'd be comfy for someone else, but I found the bed to be a bit harder than I would've liked, the pillows too tall, and the sheets a little too scratchy. While it was pretty central, I do wish it was closer to a metro station. It's a central spot if you don't mind walking. Which, I do love walking, but we found ourselves staying closer to within a mile. I also wish they had more soft lighting available in the room. The staff was great here and it was centrally located. read more

Best part about this property are the managers and staff. Had a couple misunderstandings on my part but the staff were patient and clarified in a way that wasn't condescending or reflecting even slight annoyance. Manager Magnolia and Abdul still went above and beyond to make sure I was satisfied. Wow, didn't realize this level of customer service was still possible in 2026. Will update if anything changes before I checkout. read more

I like this hotel. Like the decor and furnishings. The club room for breakfast. Lobby is warm and accommodating for meeting people. Even live music early evenings. Rooms were comfortable. Very good snack shop. The only thing I did not like. No fridge in the room. Can see there used to be. No coffee maker. I like to make tea at night, and am a very early riser. That said, I will happily stay again when business brings me to DC. And it is a Marriott. I only stay at Marriotts. read more

When I arrived, around 9pm, I was pleasantly greeted by Olivia, who was extremely nice, giving off radiant energy with a beautiful smile. She checked me in very quickly and it would have been quicker had I not talked with her for a little about her nails. The rooms are small but comfortable. It is completely dark when you close the blinds. I love sleeping in the dark and need my sleep eye mask but I didn't need them. The breakfast buffet is delicious and I kept dropping my silverware with the staff kindly giving me another one every time I did. The location of the hotel is perfect and all staff are pleasant, with Olivia at the front desk being exceptional. read more

Humiliating and Unacceptable - Le Méridien DC Should Be Ashamed We booked FOUR rooms and a suite at Le Méridien DC and were still waiting to check in at 6 PM--with zero apology or urgency from the staff. Instead, we were told we had to wait until "Titanium members" were taken care of first. Apparently, spending thousands of dollars isn't enough to warrant basic respect. When we inquired about upgrading, we were repeatedly spoken to like we couldn't afford it. The tone was patronizing and classist, making us feel completely unwelcome. If you value being treated with dignity, skip this place. Le Méridien may pretend to be upscale, but the experience was anything but. Arrogant, dismissive, and completely out of touch with what hospitality should look like. read more

The hotel is certainly not a dump, but the lack of amenities and parking dissuades me from ever staying here again (plenty of nice options in the area). Firstly, the staff was phenomenal. Ms. Olivia and her manager (very tall man) were outstanding, I cannot thank Ms. Olivia enough for her help. PARKING: I checked in around 1pm, paid for self-parking ($35) at the garage labeled Madison Hotel parking, then left for work. I came back at 8:40pm to the attendant refusing me entry to the garage. No other garage was open that late at night. $71 hotel valet was all that was available. I called and spoke to Ms. Olivia who understood my plight (I was not going to pay for parking twice), and told me to park in valet and come inside. She figured out immediately the gentleman next door should've never charged me and offered me complimentary valet for the night. Prior to speaking to her, I spent over an hour trying to figure this out. Her manager immediately agreed with her. Their help and professionalism made such a mark and I'm very grateful. ROOM: The room was nice, bed was incredibly comfortable, luxurious shower, but no fridge. The fridge in the room is automated that if anything moves you are charged so they want you not to store anything in it to be safe. I appreciate they warn people about this. But cold water is a must for me, especially at a nice hotel. AMENITIES: The bar on site was not open while I was there, which was a bummer. I'm used to the hotel bar being open to at least 10p for drinks. The elevator in the garage was down, and one of the elevators in the hotel was also down. Unfortunately they kept it on the first floor, so when you rang for an elevator it would just open and close the broken lift's doors over and over. They did fix this by the morning. All in all, would likely not return because of parking and no fridge, but I do appreciate the wonderful staff. read more

Abdul provided friendly and wonderful service on my 2nd night having dinner at the hotel. I attended the A3 conference at the hotel and dined in the restaurant three times. The service and meal provided was great! Thank you!! read more

Email to management as follows As my concerns was never acknowledged or responded to! Greetings, I would like to address a couple of concerns regarding my recent stay at Le Meridien. Firstly, I must commend the exceptional comfort of my room and the pleasant night's rest it provided. However, I feel compelled to bring to your attention two issues that significantly impacted my experience, both of which pertain to the conduct of your staff members. During check-in, I encountered a situation where the desk agent, a young lady wearing glasses, mentioned a policy regarding employee discount rooms and upgrades. While I appreciate the gesture of granting me an upgrade with my elite membership, it was disconcerting for her to mention up grades aren't allowed for employee discounts, especially given my Platinum Elite status.I was not informed of this policy while staying at other Marriott properties, despite being a frequent traveler.Nevertheless, I was taken aback by the comment made by your staff here at Le Meridian. Furthermore, I had an unpleasant interaction at the bar around 9:30 pm. Despite arriving before the last call, I was urged to hurry and place my order quickly as they were closing the bar. I ordered a margarita from the bartender on duty, who I believe is of Asian descent. Subsequently, two couples arrived and were served by another bartender, who I understand is Ethiopian. I observed a difference in the treatment I received compared to the couples, as the Asian bartender displayed impatience and an ill-mannered tone when reminding me to settle my check by tapping the check book I already had opened in front of me, urging me to hurry and sign. I corrected his lack of manners. This behavior was unwarranted, especially considering that new customers were still being served. I settled my bill promptly and left without receiving an apology. I must express my disappointment at the lack of professionalism displayed by the staff members during my stay. Such behavior is uncharacteristic of the Marriott brand, and it has left me hesitant to return to your establishment or recommend it to others in the future. I trust that you will address these concerns promptly to ensure a more positive experience for future guests. Thank you for your attention to this matter. This matter could have been addressed in a review, however, I prefer to discuss my concerns directly. read more

As a regular Marriot Bonvoy member I expected more. Came here for business- had i had to pay full price for the room I would have been very disappointed. I stayed on the 12th floor - my view was of the office building next door - No hair dryer - No coffee maker (one was delivered on request) - No refrigerator (they charge an extra $25) - Ice machines only on 2 floors for a 15 story hotel - No liner for the ice bucket - Slippery tub - almost fell taking a shower - thank god for grab rails - no fan in bathroom - - foggy mirror anyone? - horrible lighting for putting on makeup The plus side - convenient location - only a 1.5 mile walk to the National Mall Lovely staff Clean, basic room - comfortable beds and pillows Would have been nice to have better lit working desk for remote working read more

Service: 5* Accommodations: 5* Price: 3* Amenities: 4* Stayed here for the weekend. Opted for the terrace room (WAAAY worth it). Arrived on a Friday night, to great service and a very warm welcome. The room was beautiful! Very large, comfy and with a great terrace. A separate living room no bedroom. Helps you feel like you are NOT in a hotel room. I'f you have status, the lounge or Madison Club was a great respite from the lobby. Great breakfast and a space away from the hustle and bustle. Room was well appointed and the terrace, can we talk about the terrace? Huge and very comfortable. What a great experience to have access to outside during a hotel stay. I will return. read more

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Every hotel should ensure there guests get wonderful sleep during their stay. I just don't understand how a hotel can advertise being 4 star and having beds that are soft like marshmallow which sink to create a pit, pillows turn into neck pillows the second you lay ur head on it, and gifting you back pain for the duration of ur stay. Please realize people fly in and would like to have some decent sleep. I honestly would have rather slept on the floor than that bed. It's pretty shameful but that's America's 4 star hotel. I think a motel could have provided better than this. Final review, beds are trash, pillows are trash, no ice machine on every floor, no mini fridge in the room... stay away save ur money read more

Rude front desk - although I checked in earlier in the day I arrived late and the only rooms available were near the elevator or on a low floor. Fine, but the late night front desk guy was completely not hospitable and was downright rude when I asked if there were any other rooms available. Further, the room's A/C was extremely loud. Loud like It was at least 60 decibels. Unbelievable noise for a high end hotel that was recently renovated. Also there were no amenities like in room coffee or robe and slippers. The only good thing was the comfortable bed but then again the Hampton Inn would've been a lot cheaper and the staff a lot nicer. read more

I stayed here for about 10 nights and had an overall good experience. Pros: - Check in was smooth - The rooms are comfortably sized - The location is great - Breakfast is good but it's literally the same items every day. The roasted potatoes never got old. - The gym is spacious and has a lot of equipment - The lobby bar has nice food and booze options - The friendly doormen - Housekeeping was friendly, efficient and clean Cons: - check out was painful. I spent 15 minutes with the front desk trying to get them to separate room charges from extras. For whatever reason, the employee was taking pictures of my bill with her personal phone. I ultimately left without the separated charges because I had to catch my flight. A simple request should not have taken so long. - The bartender's attitude in the lobby bar was very unpleasant. The same employee seemed to be working every night so I ended up not going back just to avoid her. read more

The staff is wonderful and the lobby is gorgeous. I didn't like the fact that I paid $1,100 for 2 nights in a Junior Suite with a terrace and my room was dirty. All the surfaces including my headboard had caked on dust. My bed had a repugnant round stain in the middle which wasn't discovered until after I got in bed. I had to change my own bed at 9pm. When I turned on the lights, the shades had con webs in them... I travel a lot for the our family corporation - business and pleasure and spend substantial amounts of money to stay in elite suites, to avoid instances like this one. I avoid sub-par hotels for luxury accommodations and this hotel fell short once I walked in my room. The staff was fantastic but the accommodations themselves were disappointing for the dollar amount spent and what is advertised as luxury. read more

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5 stars for BEST location with tons of restaurants and bars in walking distance, outstanding service by Hector (front desk), value (got a steal deal from a third party), cleanliness and organization, beautiful ambiance and decor, spacious rooms... This is located half mile away from the White House and a mile away from the National Mall. I couldn't be happier with the location we walked everywhere. PARKING: tons of street parking, FREE on Sundays. Otherwise, approx $60 per day for parking at the hotel. Many thanks to Hector for being so welcoming, professional, friendly, helpful, and accommodating. He is the 5th star of this review! Enjoy your stay! read more

Our room was fine and so was the stay. But my quip is that this place tries to be fancy without offering upscale amenities or grounds. The staff was nice, bed was comfy, but the sheets were scratchy, towels were not matching, and we had 3 pillows on our bed (4 should be standard). My other complaint is they charged us for the minibar multiple times (which we didn't touch). They reversed the charges but I had to rectify this error twice with the front desk. read more

Nice hotel located very close to a lot of things. I felt like the hotel staff not very friendly, but nice enough. Our room was nice, view was eh, but it had everything we needed and was very roomy. The main negative was the fire alarm that went off very early in the morning... guess a car hit a sprinkler in the garage. It woke us up and we made our way out of the building. After seeing almost no one we went inside to hear the staff telling everyone that it was a false alarm. read more

We had a most wonderful 5 day stay at the Madison Hotel. It is a convenient location to see all the sights DC has to offer. The hotel is beautiful and was decorated fully for the holiday season. The front desk staff was extremely helpful and had a wonderful disposition. Emmanuel was extraordinary and went out of his way to make our stay memorable. Our elegant room was a corner suite overlooking M street and 15th. It was very clean and well appointed with all the needed essentials. The delectable morning breakfast was a perfect start to our day.The overall staff kindness from housekeeping, doormen, and support staff was impressive. read more

Le Meridien Madison - Corner suite - Hotels Near Me - Washington, DC, District of Columbia

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I really enjoy staying here every time I'm in the Washington DC area. In my mind, it's almost close to everything! The White House and a row of the best restaurants D.C. has to offer is literally around the corner, very short walk. I wish the bar opened before 4pm. What about mimosas in the morning??? Please consider opening the bar earlier. I think I know why they don't. The Marriott staff is accommodating and professional. I enjoyed the morning breakfast buffet, very decent and convenient. The food from lady Madison is delicious as well. I will definitely stay here again. This is like my fourth or fifth stay at the Madison. read more

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Marriooooooooot!!! WHAT?!?! Someone is lying on their reports because this hotel is sooooo lack luster! I chose to stay here for a free night and when I tell you, I checked out and snatched my free night back!! I was so excited to spend a night downtown but when I got there there was like a prom going on and the upgrade they gave me was so old, dusty and dilapidated that I just couldn't bring myself to lay in the bed and go to sleep. Then, the tv didn't work and I'm not even a tv girlie but sheesh!! They brought another tv and that sucker didn't work either so I moved to another room and something was wrong with that room and so I politely checked out maybe an hour or two after arrival. Disappointed isn't even where I'd begin lol but I had to let the people know. Find someplace else!! Maybe they've done some updates since that stay but even for free, it was a no for me! read more

I would give this hotel one star based off my most recent experience but luckily my first experience with them was pleasant enough. The first time I stayed at The Madison it was a newer conversion but the overall stay was pretty decent. I definitely did not feel being a status Bonvoy member made any difference. The hotel bar is cute and had good drinks. The second time, I will not bore you with details but the desk manger was extremely extremely rude and unprofessional. I frequent DC often and I will definitely not stay or recommend this hotel to anyone. I was very disappointed with not only Marriott but mainly the hotel in how my situation was handled. read more

Abdul (waiter) is amazing. Customer service is overall great. The hotels recent renovations make it fresh, attractive and non-offensive (they had some offensive wall paper in the rooms, IMO). I've stayed here twice. The service is consistent. The location is great! read more

I am a loyal Marriott customer. I would NOT stay at Le Meridien Madison. Three reasons 1-the rooms aree shabby and desperately in need to renovation, 2-the staff is inexperienced and not up to the standards of either Marriott OR a high end 4 star hotel. Finally, 3-The hotel lacks any distinguishing characteristic. I have stated in Le Meridien in New York and that is an elegant, classy experience. I have stayed at countless Courtyard by Marriotts and as a customer you always get the same quality experience at a reasonable price. Madison hotel is absurdly expensive, has no soul, has a lousy staff, and has very poor rooms. 'Nuff said read more

NIGHTMARE SITUATION. If I could give it 0 stars I would. This hotel was absolutely awful and staff was mean and told us they would extend the stay then did not do it. I give you my word they are totally unfair and rude. We booked 3 days and realized we needed 4, so we asked and they said we were good and they'd book another day. Days comes and it turns out they didn't then we asked for help and they charged us a nearly $300 late fee and also charged us for wines which we didn't consume. They then made us go to the room and take pictures of the wines they said we drank. They removed the stuff we didn't eat but still charged us a late fee. We have videos of everything we didn't touch. The staff was incredibly mean, we have never had such a negative experience Im literally shocked. Please if you're reading this heed my advice and go elsewhere. The hotel refused to cancel the late fee nor did they give us the extra day even though no one was going to use the room, we were booted to the street and had to go to another hotel. The best part is we were going to leave at 4 am so they'd have the room the next day. Plus my sister got locked out of the room because her card wasn't working and I was away, they refused to help her because she didn't have her ID even though she knew the names and room number AND had a card- at 1 am- they wouldn't even call the room for her, actually unbelievable. GO ELSEWHERE! UPDATE: We went to corporate and they refused to do anything and the manager of the hotel lied about what happened and claimed we never called them about this. Corporate refused to do anything because they already discounted the wine which we were already charged for unfairly, in other words they did nothing. The manager was so smug about the whole situation because she knew she could get away with anything. Corporate also approved of leaving a little girl locked out of a room at 1 am for over an hour. We will never be staying at a Marriott again. I honest to God can't believe this situation. It is what it is at this point, it's on this woman's soul, as well as the people at corporate which we spoke to, which they'll have to answer for one day. Overall do not go here whatsoever, they are awful. We'll have to go to the better business bureau and write to the president of the company to hopefully get something done about this injustice. read more

Le Meridien Madison - Everything that they said we took, yet it's all unopened. - Hotels Near Me - Washington, DC, District of Columbia

I've stayed here at least three times and it just keeps getting worse. I just feel like there's just not any effort going into cleaning the rooms other than the bathrooms, towel and amenity replacement, fixing beds and vacuuming. That's it. There's was so much dust on the nightstand, lampshade and the console table! I arrived super late at night and ended up just dusting everything myself with wet towels. The furniture and decor is also outdated and just tired-looking. The front desk and valets/bell staff are very helpful, with directions and suggestions. The downstairs lobby and restaurant are are nice enough. Given the lack of preparation my room was given, I put my do not disturb sign out and just left out towels and trash when I needed new towels, which were left kindly by my door in a plastic bag. I didn't need amenities replaced and I didn't want any more dust flying around from the vacuuming. Note that the front desk was cashless when I checked in (not sure this is just an evening thing or all the time?), so be sure to bring smaller bills for tips. I would pass on the Madison and pay the extra $$ for the Marriott Marquis. read more