Very loud door sensor goes off as soon as you enter. I shopped for what I needed, and waited at the…read morecounter. Could see someone all the way in the back, but they never cane up to cash me out. I left my stuff on the counter and went elsewhere.

These guys are very helpful if you ever have a headlight go out while your on vacation from Texas…read more They lended me some tools and came out to help. I was very appreciative!

David Swald from Don's ford is possibly the worst person I've ever had the displeasure of working…read morewith. It's been almost two months since I had to get my valve stems replaced and he still hasn't satisfied this issue. I brought the truck I bought from them that is still under warranty to get the valve stems replaced and one of the mechanics damaged my rim. I reach out politely to get it refinished. David has done nothing but ignore me and give me attitude. He keeps sending me this invoice but he put on the wrong valve stems.. why would I pay for yet ANOTHER mistake he made? I will not only never recommend anyone get a car from this place, but I will actively make sure everyone I know avoids going there. I've been going to them for scheduled service because that's where i bought the vehicle so I figured they'd be decent to work with. You usually find good service from workers who hope to get return business. Boy was I mistaken. Now I'm experiencing a bubbling noise when I turn off the motor so I'm assuming in his negligence, they either didn't replace the cap properly, or more likely didn't bother filling the coolant on my last service. Would give zero stars if that was an option.

Tomorrow will be 8 weeks! 2 months! And still. NO SATISFACTION! I've been fed some much bullshit…read moreand I'm sick of it!!! Now the salesman gave me attitude and I'm not standing for it!!!! This better get resolved or an attorney will be on this case! Never ever again will I go to this inept business!! How you can treat a PAID IN FULL customer this way is beyond me!!!! This establishment should be embarrassed by this nonsense!!!! And I'll make sure to tell everyone I know to never go to Don's Ford!!! I I could give negative stars I would!

They provide a free diagnostic check for your car!! Engine…read morelight on? Bring it in and ask for the free diagnostic check. It was a big help to me and provided a bit of peace of mind when the problem turned out to be quite minor: #4 piston misfiring Could be because of: *bad gas * spark plug needs to be replaced * spark plug wire could be cracked The diagnostic check also gives you answers to have the issue corrected.

This was my experience: I found a car online and inquired about it. I asked very specific questions…read moreabout its features. I travel an hour to look at this vehicle only to find out it DID NOT have ANY of the features I asked about, and the sales person I was communicating with was not there. After I was calmed down, another sales person helped me to see if they had anything else that would fit my needs. I had no intention of buying here after being lied to, but I did find a car that not only fit my needs, but they had it classified wrong, so it was under priced. We test drove it and it was great. We purchased the car. My son drove it home and said it was shaky. I thought, no way, it was smooth before, so I drove it. It was horrible. I immediately took it back. Their service department told me the tires were garbage. It was smooth when I drove it. Did they swap out the tires after they sold it to me?!? I told them I wanted new tires or give me my money back. They did change the tires. But wait, there's more. On a separate note, I purchased a vehicle on 6/28. They did not pay off my trade in until 7/10, which ended up costing me an additional $18.83. Whatever. But then I get a card in the mail that says I need to send them another $10 to get my registration !!! Bottom line, I spent $60,000 at this dealership, AFTER THEY LIED TO ME TO GET ME THERE, (I know, I should have RAN away), they tried to swap out great tires for garbage ones with "flat spots", their service department's words, not mine, they cost me $20 by holding my money for almost 2 weeks, and then held my registration ransom for an additional $10. RUN, don't walk, away from this dealership.

From the owner: Don’s Ford Service Center is a full-service auto repair shop serving Utica, Rome, Oneida, and…read moresurrounding Central New York communities. Our factory-trained technicians perform oil changes, brake repair, tire service, engine diagnostics, and more. We work on all makes and models and offer competitive pricing on routine maintenance and major repairs. With over 50 years of trusted local service, you’ll experience expert care and the Don’s Hometown Advantage. Visit our website or give us a call to schedule your next service appointment.

Was looking for a car for my grandson got ahold of Jeff because I've know him and his wife for…read moreyears about what I was looking for in October. Within a week they had something. My grandson test drove it fell in love with it. Jeff went over the car so there were no issues and in a week he had his car. I've been in the car business a long time best experience I've had. i bought snow tires through them too and they installed them too. Just great people to do business with.

I called because I was broke down at 7 pm Friday the 13 th at Fast trac ,, A random man tried to…read morehelp but didn't have the right tool ,, but ironically had a flat just before he stopped to get gas and gave me Sherri and Jeff's number .. Sherri was very happy to help and pass me along to Jeff ,, They both treated me like I knew what I was talking about and not " just a female " Jeff asked me to explain a little and then came right out ,, listened to me some more and did just as I said I was sure was wrong !! What an awesome feeling to be heard and not looked at like I'm stupid !!!! REMEMBER 7pm on a Friday night !!!!! I asked how much I owe him ,, he said NOTHING !!! We gave him money anyway and to be sure .... We ARE making an appointment Monday to have it fixed the right way !!!!! Great feeling knowing there are still honest good hearted people out there !!!! Kudō's to Sherri and Jeff !!! You saved me !!