Saved me time and money by changing out my tires while I was on a trip. I will be retiring in the…read morearea and they will get my business. Adam and the service team did a great job.

From the owner: Rivercity Cycle is your full service motorcycle dealer and service shop in Kamloops. We carry a…read morefull line of Suzuki motorbikes and ATV's, Husqvarna motorbikes, Moto Guzzi, Yeti MX Snow sleds, Kawasaki bikes and atvs, Textron, Arctic Cat and more.

I have had two different machines in their shop four different times and I wasn't impressed with…read moreany of the experiences. They couldn't solve the problem I brought it in for, but you bet they charge for their time. I know you are only as good as your techs and yes they are human but so is the customer when it comes to paying for it. Also in any of the times I had the atv/utv in their shop, they didn't call when it was done or even when it wasn't done or even with updates. Communication is a simple thing but a lot of businesses including this one struggles with it. Seems like they have the manpower but communication is not a priority. The Service Manager Brian does seems like a really nice guy and seems to say the right things but his service teams follow through needs some improvement. I love the Polaris product but sadly I wont buy another one as the dealer cant support the product.

I paid a large amount of money for repairs to my dirt bike, but the next day it still had issues…read more It has been 2 months since I dropped off the dirt bike.

I recently purchased a 2023 KTM 150 XC-W and the customer service experience was a mix of highs and…read morelows. The sales team was friendly and knowledgeable, and they walked me through the features of the bike with patience and enthusiasm. However, once the sale was completed, communication became noticeably slower, especially when I had questions about setup and follow-up service. The bike itself is fantastic, but I wish the post-purchase support had been as strong as the initial sales experience. Overall, a good buying experience, but there's room for improvement in after-sale responsiveness.

I made a major purchase here, a Honda generator. But being a female they obviously took advantage…read moreof me and gave me a floor model to take home at full price. The oil was so dirty first thing I had to do was an oil change, on a new generator!! It had obviously been used for quite some time, and I had to pay full price on it. Good work guys, I will never go to your store again and make sure to tell everyone I know what kind of ripper it is there, especially for women!!

Was on vacation, hubby was having bike clutch problems. Stopped in, they got us in same day, fixed…read morethe problem...were super friendly, had a yummy popcorn machine, a comfy leather couch, free WiFi & movies on the TV while we waited. We found the staff so helpful & informative...offered us water on a scorcher of a day....this place made me re-think the Harley chain (as most are somewhat snobby & ignorant). Wish they were all run like this....if they were I'd have bought a Harley rather than the bike I have. Worth a visit for sure!

From the owner: Welcome to Barnes Harley-Davidson®. Barnes Harley-Davidson® is a Harley-Davidson® dealer of…read moremotorcycles including parts and services in Kamloops near Kelowna, Vernon, Merritt, Cranbrook, BC, and Calgary, AB. We will earn the privilege to be your Harley-Davidson® dealership by making it easy for you to live the Harley-Davidson® lifestyle in a way that is personal and meaningful to you.

Got a quote from them saying between 100-200 to rebuild carburetors. The bill turned out to be 450…read more This bill was all labour as I supplied all the parts. This was with me suppling the parts and I removed the carbs from the motorcycle and mailed them to redline. When I got the carbs back several of the linkage bars were damaged with me still needing to install them back into the bike and balance them, taking all the risk. If I had known they were going to charge me this amount I would of taken the whole bike to them or another shop and got them to do the job from start to finish. I can't believe they charged me 450 for throwing them in a ultrasonic cleaner and replacing the rubber gaskets. Two of the choke valves were still stuck. Not what I would call a professional shop. The throttle link bolts still had grime on them which proves they did not look at them. Amateur mechanics at best.

From the owner: Service, parts & apparel for motorcycle, atv, sled and scooters. From an oil change to a complete…read moreengine rebuild, our expert technicians can get you riding sooner and for less.

Most knowledgeable staff when it comes to mechanic and suspension work arguably in Canada, these…read moreguys know what they are doing, and they are super friendly and kind!

do not waste your time or money! please review and read their ridic terms. The bike stopped working…read moreafter 3 months and it's been hell to get them to remedy it. very unprofessional staff, mechanics have 0 idea what they are doing and lie, female staff members have attitude and refuse to let you speak with a manager. this company needs to be investigated and shut down. I'm a disabled veteran they are asking me to package a 300 plus pound bike then pay out of pocket for shipping cost that I won't get back to get the bike to them for a refund that's going to be half the price of the bike so I' m paying half the cost of the defective bike for the 3 months that I used it I guess. DO NOT DO BUSINESS WITH VENOM!.

Put a lowering link on my motorbike and needed kickstand cut and lowered. Vernon Motorsports…read moredecided to cut it so that it would work for the bike lowered or if link was ever removed for that height too, this is what I was told after work was completed. They did not give me the choice to decide if I would buy a different kickstand if the link was ever removed. Fast forward the position they chose for the height made for a very unstable bike if I didn't find the proper ground when going to get off my bike. I took my bike to a dealership in Alberta well on holidays and was informed my kickstand was dangerous by this time I was well aware it was dangerous so upon coming home I called Vernon Motorsports to make a arrangements for them to correct the issue this dealership said come on in we will make it right, When my boyfriend brought the bike in he wanted to be sure that this was not going to cost, he was then informed it was going to cost two hours labor so 300$ for a job they did wrong in the first place. I believe this dealership did not ask me My preference upon doing the job the first time and now wasn't going to stand behind their work. Person I spoke to And had it made arrangements to bring my bike in had assured me that this would be made right, and was certain I wouldn't be charged.

Archie is the fucking man!!! Beat mechanic in the city…read morehands down! He tells ya how it is with no bullshit. Sometimes it sucks to hear but I rather hear it from a straight shooter then a crooked one. He has saved my butt more times then I can talk about as far as owning some real toilets of cars. Archie, if you are reading this I owe ya big time fella!

I have just moved to kamloops from calgary and was in need of a new mechanic. I tried several but…read moreonce I arrived at these gentleman's shop I was delighted. I needed new brakes and rotors for a 2006 honda civic, the work was done quickly and professionally. They have very competitive prices, and an incredibly curteous staff but what impressed me the most was their honesty. I will be sticking with this shop. Ryan Kamloops