so I bought a water system and ro machine, I told the people the ro machine wasn't working and now the water softener is leaking. I called support and left a message I was supposed to get a call by the wnd of the next business day. I haven't got a call yet, and I called on Monday it's now Thursda, the water has leaked all over a storage room I have built in my basement and now I have tons of mold and mildew growing all over my new room. I am hoping this yelp review will save someone from dealing with this shitty company, they have never sent someone to look at the reverse osmosis machine even though they promised they would, the funding should have never been approved because they ask if it's working to your satisfactio, it never was and the guy I talked to said he couldn't put a work order in until the funding was approved, this was months ago. now the entire system is leaking and destroying my house. Will one of you people come fix this problem, this has now become a health concern and I am going to have to tear down storage rooms I built in my basement due to their incompetent installatio. I was off of work all week waiting for someone to call me back, and I have been waiting for months to get my reverse osmosis machine fixed. the company is full of liars and unskilled contractor. if I could give them zero stars I would, if I don't get a call soon, they will be dealing with a lawsuit next read more

Install a new water purification system! I was really impressed with the young man who came out to install it. It was definitely not his first time! He Did a great job all things considering there were so many things in his way! As for the value of a water purification system, I think if you're concerned about the water and drink as well as bath, etc. it was a great value. As I was very concerned about the quality of the water that I would be drinking! read more

Business Review: LHWS of NC - A Nightmare Experience If you're considering Water Leaf of NC for your water filtration needs, I urge you to run in the opposite direction. My experience with this company has been nothing short of a nightmare--filled with lies, deception, and complete disregard for customer service. Deceptive Sales Tactics I hired LeafWater of NC to install a sulfur water filter for my newly purchased home. The salesman, Mr. Farr, knowingly sold me a system that was not capable of handling my sulfur levels. His water tests should have clearly indicated this, yet he proceeded with the sale, hiding the fact that the system wouldn't work. After installation, they instructed me to "run the system for two weeks" to allow it to cycle and function properly. That was a blatant lie. I later discovered that the system cycles in just 20 minutes--meaning if it didn't work immediately, it never would. They knowingly installed a useless system. False Promises & Poor Installation Failure to Connect the Refrigerator: Mr. Farr assured me they would connect my refrigerator water line. They didn't. When I called him about it, they said they would charge me an entire new installation fee to come back. Obviously, I refused. Delayed Installation: They scheduled my installation 10 days later than I needed it. When I found out the system didn't work, they scheduled another 10-day delay before attempting to fix it. Lazy Troubleshooting & More Lies: When the technician finally arrived, he claimed that two water lines were "flipped backward" and told me, again, to wait two more weeks for it to work properly. But as I already knew, the system cycles in 20 minutes, not two weeks! Useless "Process" to Avoid Taking Responsibility: After it was clear the system was faulty, they refused to take it back. Instead, they scheduled another technician visit 10 days out again, just to "read the panel." This was just another stall tactic. Customer Service is a Joke I called Water Leaf at least ten times, and every response was a robotic, scripted excuse. They refused to pick up the faulty system without first sending a technician--who, when he finally came, arrived in a car with no way to remove the system! When I explained this was pointless, he called his boss, and I received the same zombie response: "We have a process." Translation? "Screw you, we're keeping your money." Even Water Leaf's corporate office in Ohio attempted to intervene, but their calls to the Greensboro branch were ignored. That was two weeks ago--and Water Leaf still refuses to take back the filter. How I Finally Escaped This Scam Thankfully, I disputed the charge with my credit card company, which refunded my money and promised to take Water Leaf to court if they fight it. Today, I had a fully functioning sulfur filter installed by a reputable company (K-N-T-Co). Their installer confirmed that Water Leaf is infamous for being the biggest crooks in the area. To make matters worse, I found out that: Mr. Farr was fired from K-N-T-Co before Water Leaf hired him. This very house had a Water Leaf filter installed 7 years ago--and it was immediately returned! Mr. Farr was the salesman back then, too. He came here, recognized the house, knew the system wouldn't work, and still scammed me anyway. Final Verdict: Avoid Water Leaf of NC at All Costs Their sales team lies and hides critical information. They delay installations and repairs to stall customers. They refuse to take back faulty systems. Their customer service is worthless. I strongly recommend going with a trusted local company instead. If you're in North Carolina, stay far away from Water Leaf--unless you enjoy being lied to and scammed. read more

One star review only because Zero stars is not possible. I canceled my contract with them within NC 3 day contract cancellation requirements in February 2025 (provided to me by Leaf Home Water Solutions sales person) and have not received a refund in a timely manner. I have contacted them multiple times, have recently made a BBB complaint, and am seeking other redress. Since February when the contract was canceled, they have not provided a refund as required by law, and it is now mid-May. It is my opinion that nobody should do business with Leaf Home Water Solutions. It is my opinion that their business practices do not conform to NC law, that they are unresponsive, dishonest, and they are illegally retaining nearly $9,000 of my money after multiple contacts and attempts to collect. All communication has been initiated by me, and I have never received a response by e-mail or even a returned call after multiple complaints, although they promised each time that I would receive a return call by the end of the day. They have never followed through. Proceed at your own risk. read more

Leaf Home Water Solutions - NC Cancellation Terms - Water Purification Services Near Me - Raleigh, North Carolina

Leaf Home Water Solutions of Raleigh, NC. stole my money and my trust in their online business promises. Two of their reps came to my house to possibly fix a water filter issue. A deposit was required, which I paid. I was promised that they would hold my check until after my son's approval upon arrival, from out of state, over the weekend. I was advised to not ever do business with this LEAF company. I notified them, within 48 hours, that I NEEDED MY CHECK BACK. Turns out that they had immediately cashed my check and have never refunded my money, even though the law states that a recission period of at least three days is for a customer's protection and the right of refusal. I'm a wheelchaired 76 year old who has fallen victim to yet another apparent Scam business. I even spoke to their corporate headquarters in Ohio and was promised a quick resolution. You guessed it - NO MONEY BACK. In my opinion, this company appears to possibly be corrupt, from Top to Bottom. read more