Had some problems with our unit. Purologix got it fixed even after I thought it was still not working correctly. They continued to come out and test the unit and explained everything, cleaned it, refilled it and reset the schedule for optimal results. These are great people with a great business. I can highly recommend them. The unit itself is the best on the market so don't hesitate to call them. read more

I like the equipment I like the way it fits my house. Russ was good with helping determine that it's reliable. Water is great. This is the second day. I've been waiting for a callback from a missed service call I'm about done with these people. Ironically, I saw a LinkedIn ad for a dispatcher I think they need more than a dispatcher. They need more techs. I am not calling them again it's likely that I may replace this equipment with someone else that understands the concept of missing a customers schedule and how important following up is. UPDATE The service outage was an anomaly. Several individuals were ill and couldn't be at work and one person could not successfully juggle everything. I received a call today. We've set up an appointment. I understand what went wrong maybe I overreacted a bit, but it was so different than my prior service experiences. I thought something had gone downhill permanently, but it looks like I was wrong. read more

Update: After posting my review, I received a call from Purologix, and the person I spoke with expressed a sincere desire to resolve my issue. She listened to my story and my complaint and in the end offered a resolution I was willing to accept. I've raised my rating to four stars as a result. read more

My better half has a thyroid condition and drinking purified water without fluoride or chlorine (plus anything else floating in city water) was suggested. We used a counter-top RO system for a few weeks but quickly got tired of always having to remember to top it off (but not too much, or it leaks all over the counter). So, being a typical guy, I set on the quest to take care of "she who makes the rules" and thought it best to put a full-blown water purification system in place. Purologix was the most responsive of several vendors offering water filtration and purification that I reached out to. Russ promptly replied not only to my initial inquiry but also to follow-up questions and concerns I had before installation. He even was kind enough to offer a veteran's discount that helped quite a bit. Install was quick, took the stated time, and the team left everything spotless, and overall everything was quite affordable, especially given that they had to match two custom faucets. We now have a lovely 10-gallon reserve RO (reverse osmosis) filtration system in place, with matching RO water dispensing faucets in our master bathroom, kitchen sink, and laundry room sink. Even our fridge/ice-maker is running off the same supply, all with solid water pressure. Most importantly, water, which I previously refused to drink out of the bathroom sink due to its after-taste, now tastes fresh. I'm finding myself filling up our water glasses and cups much more often and drinking much more water than before. Even watering indoor plants without chlorine in the water is much easier. Overall, strongly recommend Purologix. read more

I'm at the guys at purologics at the Raleigh home show. They came out in test my water and I had 10 times to limit of radon in my water. I had a few other issues with metals and pH and such. They put together a system that drastically reduced the radon and also addressed all the other issues. They did not try to oversell me on a bunch of stuff that I didn't need. I decided after talking with Russ that we would address the issues minimally and see what happens after the system is installed. Thankfully the new system cleared up everything and I did not have to go back and retrofit her add anything else to clear up the metals and raise the pH. I'm extremely pleased with the system that I received it would highly recommend Russ and his team for anyone having water issues. read more

This is a great company to get water treatment services from, look no further. The equipment they install is quality and priced right. They excel at great service, listening and dealing with concerns, fixing the water issues, and doing it with a neat clean install. They are professionals and you can trust them to do a quality job and they honor their word. I inspected the install myself, they did it right. Russ and Tim were my installers. I'm really glad I chose Purologix, and you will too. I am on a community well with hard water (9 grain) with magnesium/iron/chlorine issues. They installed the Hague WaterMax 63BEQ with Reverse Osmosis model 5000 with matching kitchen tap. You will notice the water quality improvement and will be reminded daily of the value received from your investment. read more

I highly recommend this company. We had a reverse osmosis system and a water softening system installed. Mark was extremely knowledgeable and has fantastic communication, he went totally above and beyond with the quality of service he provided. The workers did a fantastic job and were very pleasant to deal with. I can not say enough positive things about this company and their employees. Easily 5 stars! read more

Purologix water services has been amazing from the first phone call I made. Russ came out to test our water and explained all the results thoroughly. Please know we had already had two company's come out to give us estimates. My husband and I were not very educated when it came to Radon and gross alpha results. We felt overwhelmed. Russ had us at ease within just a few minutes. He took the time we needed to have a better understanding of our water situation. Russ offered us options for our budget. He never tried to sell us anything he just wanted us to know what his company had to offer us. Russ answered my texts when I came up with other questions and was always professional and took all the time I needed. My husband and I knew when Russ left us the first night ,when he tested our water that this company would be the one we hire. Today Purologix installed a reverse osmosis system for our kitchen, an ION exchange system and a well aerator. The team was so courteous, professional, explained everything and made sure we were happy with everything before they left. If you are looking for a company to take care of any water needs you have you do not have to look any further call Purologix !!! If there was a rating higher than 5 stars this company would get it.Thank you Purologix!!!! read more

Great company to do business with! Well water problems solved. Unfortunately, we did not launch work with them at the onset of our problem [rotten-egg smell in water] and chose another company whose customer service prompted us to seek help several months into solving the issue. Purologix responded the same day we contacted them and followed up promptly. They built in system monitoring times and their service technican is knowledge about equipment settings. read more