My experience at cottage hill, was not a good one. Allow me to explain why, I contacted the store…read moreabout purchasing an engagement ring that was pretty much brand new. They were aware of the ring i was looking to sell before and acted interested of course. They asked me to come on so of course I did. However as soon as the appraiser started looking at the ring which I believe was one of the owners, but in any event. He immediately started in on there normal tactics and well the bs sales tactics. Which that's ok, but they also use sales tactics wich is usually a mix of dishonest tactics, mixed with disingenuous monologes, a little condescension and a nice side of bs. What do I mean? Well Allow me to explain. I have no problem with them trying to make money that is not the issue. It starts off by then wanting you to come into their store for them to assess the ring. That's fair enough however that is just a what I consider slightly dishonest sales tactic. I had talked on the phone to them multiple times letting them know the exact ring I had all the details of it that I was interested in possibly selling. Of course they act very interested I also sent them all the information about the ring cut Clarity all the ratings kind of diamond it is which it was a 4 Carat white gold 14 karat white gold ring engagement ring. Well unfortunately after my fiance or girlfriend said yes two and a half weeks later it was over. So the ring was only a few months old high quality ratings 4 Carat Marquee cut. However the ring was a lab grown diamond which cost me almost $10,000 a few months before the ring was perfect condition brand new but I was unable to return it to Rogers and Hollins because it didn't pass the 30 day mark anyway when I get to the store he starts looking at it and immediately starts criticizing it even though the cut Clarity color and everything else was of the highest ratings and I had the documentation back that up he then let me know that oh this is a lab diamond yeah they're not really worth much I mean I can maybe give you $200 for it but that's about it. He went on to put down lab cut diamonds saying they're not really worth much. However at their store and on their website they advertise and promote all their beautiful lab grown diamonds and talk about how they are just the same as mine diamonds chemically speaking there's no difference they're great but he thought my 4 Carat Marquee diamond engagement ring was worth nothing. His excuse was well that's a custom-made ring so I would have a hard time selling it what he didn't know is it was not a custom-made ring it was right there in the showroom floor of Rogers and Hollands so okay baby lab diamonds are are not his cup of tea however when you look around the store they sell many lab grown diamonds some one, two karat even less selling for 3 , 4, 5 6,000 dollars or more. Lab grown diamonds smaller and not as nice as mine. For a lot of money. My point is after he went off saying he can only give me maybe $200 for my 4 Carat Marquee ring because lab diamonds are really not too valuable according to him but then in his store he's selling diamonds half the size of mine for almost as much as I paid for mine. So basically after he gave me his speech about lab diamonds not being worth anything he has plenty of lab diamonds in his store for sale for large amounts Rings half the carat weight of mine but almost the same price. I was not asking for the full price I paid for it I wasn't trying to make money I was just trying not to lose any more than I already had. So the more of the story is I understand business you want to make money fine but if I would have sold him my 4-carat diamond ring for $200 it would have been on sale at his store the next day for probably 7 or $8,000. So while his website for his business speaks of lab diamonds very very highly exactly the same as mine diamonds as far as the chemical structure and how great they were and how they are real diamonds he told me how my ring was worth nothing because it's lab diamond even though it's 4 Carat white gold pristine brand new diamond ring. He didn't have to buy my ring but telling me my ring is worth nothing while he sells lab diamonds for very high prices that are not even close to the value of the one I had and he just basically told me my ring was worth nothing while standing next to lab diamonds with extremely high price tags that we're not even as big as my diamond I get business but basically very dishonest and full of it because he wouldn't be selling lab grown diamonds some 0.25 carat for 3,000 or more. While telling me my ring is worth nothing so if you decide to give Cottage Hill your business I would learn as much as you can about what you are buying because I would not trust anything they tell you they were selling cubic zirconian rings in that store for more than he offered me if lab diamonds are worth nothing you sure have a lot of them in your store I don't care if you don't wan

I went to 2 chain store jewelers for help to set my citizen atomic timekeeping watch after no…read moresuccess following the instructions online. Cottage Hill Diamonds helped me and succeeded in setting my watch. I asked them what I owed and they said no charge! If I could give them 6 stars I would. Absolutely my go to for jewelry and watch needs going forward.

My fiancée and I went in here for wedding band weekend. The lady helping us was so incredible. She…read morewas thorough, knowledgeable and patient. Love this line, Sethi Couture, beautiful, natural diamonds/stones.

I needed to have my watch serviced and Razny was an authorized dealer…read more I was told it could possibly take 3 months due to the back up que. Dropped it off and received it back in about a month. It had undergone a full overhaul and polishing. The watch is beautiful and looks brand new. The service was not inexpensive but it was well worth it. Very pleased.

Stopped into the store with my wife at the end of March to learn about getting on the interest list…read morefor my first Rolex. We were greeted by Anthony K who was wonderful to work with, he showed us watches, explained the process, and gave us a tour of the store. He added my name for a new Sea Dweller, I have no idea when I may see it but I am looking forward to making the purchase when it comes in. It was a great experience. Thank you!

Came in here on Sunday and purchased a watch for my wedding. Belal was so helpful and made the…read moreprocess so easy. I was looking at getting a Tudor watch so he helped by showing me a few different options and it never felt like he was pushing me into buying anything. He wanted to make sure I picked the watch I wanted to get. I've also come here with my dad who got an Omega from James and he was very friendly to work with as well. Overall this is an amazing place with very friendly employees who help to understand what type of watch you're looking for and help make sure you get what you want. We'll both be back in the future.

I've been going to Ancona for over 10 years . The quality, service and selection is amazing.Also…read morethe team there is very knowledgeable and not pushy. This is my go to place for all my jewelry.

I brought a watch in for repair. I moved and when I went back to get it they said they returned my…read morewatch to the Secretary of State and I called and they have no record of it. They literally took a $600 watch from me and lied and said it was at the Secretary of State because I never picked it up. Just saw the owner recently and they played the same line

I've purchased an engagement ring, wedding band, and a Cartier watch from Merry Richards Jewelers,…read moreand I can confidently say this is a top-tier jeweler. Richard is someone I've known for decades through a close family friend, and I completely trust him. My first purchase, a platinum engagement ring, was the largest I had ever made, and he made the entire process feel calm, straightforward, and easy. I shared what I was looking for and gave him the freedom to guide the decision, and the result exceeded expectations. His son Scott is equally great, and everything they deliver comes with GIA certifications, including QR-linked documentation, which makes the experience feel transparent and professional from start to finish. Richard is personable, has a magnetic sense of humor, and isn't afraid to tell you when something isn't worth it, which is rare in this industry. If you spend any time researching high-end jewelry, you quickly realize how much of the pricing at big brands is driven by name recognition, even though grading standards are consistent across the board because of GIA grading. Richard does an excellent job helping you understand what you're actually getting and how it compares, so you can make a confident, informed decision. We also had a custom wedding band made, inspired by a design from another noteworthy jeweler in London. The final product was excellent, the craftsmanship was strong, and the pricing felt very fair compared to larger retail brands. More recently, I purchased a Cartier watch for my wife, and the experience was just as smooth. It arrived quickly, exactly as specified, and any questions I had were answered promptly. Richard and Scott are consistently responsive and stand behind their work. He has also appraised jewelry for my family members, and those experiences were equally honest and direct. The jewelry business doesn't always have the best reputation, but this is a place you can trust completely. I'll continue to go back, and I would highly recommend Merry Richards.

This review is for the old location (Glenview) too, which closed in 2017? Nonetheless, excellent…read moreservice by Richard and son, Esther and Laura. It's great when folks know you by name once you walk in. They are competitive with pricing and highly responsive and engaged. The drive is a bit farther but we enjoy coming here because of the service that you may not get from a chain or large store. They also do complimentary cleanings and polishing. Nice parking lot and excellent food choices in OakBrook and surrounding area.

Jessica is amazing! She has an eye for finding beautiful items. I will be back again and again…read more Thanks, Tanya

Love this store!! So fun to walk in, very inspiring. Jess is the owner, super nice lady and…read morefriendly!! Affordable and lots of fun items. A little something for everyone :)

Replaced missing diamonds and repaired my tennis bracelet clasp. Extremely affordable! They took a…read morelittle longer than expected for the repair but I dont mind waiting or quality work.

Great experience. I'd highly recommend this jewelry repair shop. Orlando replaced 2 watch batteries…read morein less than 10 minutes. Also, very friendly staff.

I had been working with a family owned jeweler that had been in business for 80 years. They retired…read moreand my diamond came out of my engagement ring. Bella Cosa is close to my home but is a big store with a couple locations. I felt a little intimidated but the minute Mary approached me I was all at once calm. She seemed knowledgeable and ready to help. She got the quote for repairs. The repairs are done on site. My ring was ready a day before I expected and it was $100 less than I was quoted. I highly recommend Bella Cosa. Ask for Mary!

After our favorite jeweler retired and closed his store we had to look for a new jeweler…read more Unfortunately we have found the jewelry stores in our hometown to be a bit frosty so we travel a half an hour to Bella Cosa in Willowbrook. They are so friendly, welcoming and easy to work with! I've only had repairs done and made small purchases here but they treat me as a valued customer. Samantha helped me today and she and all the staff are just lovely! Their selection is incredible both in new and estate jewelry. I'll be dropping some hints to my special guy when gifting time comes along!