Michael was great to work with! Very friendly and very knowledgeable. Explained everything to us…read morereally well leaving us with lots of options. It helps that he's an animal lover, and didn't mind our cat and dog joining our virtual meeting!

My insurance agent Lance was very helpful and answered all the questions. This is my first time…read moregetting insurance so I have many questions, and they gave me a discount on my homeowner's insurance as well. In a bundle package

Everything!!!!!!! Very pleased Curt - very personable and through!! All questions were promptly…read moreanswered!

I was a customer here for 7 glorious years (I moved to a different state and wasn't able to be a…read morecustomer anymore). When I turned 16 they sat down with me and explained everything-down to how car insurance works. When I finished college Connie (Curt's right had lady) was there for me to answer any question I might have in a way that I would understand. She was friendly, knowledgeable, patient, and funny. I can't recommend Connie and this office enough. You always know who is going to answer the phone and you really are able to build a relationship with them. If you are looking for a good deal and an agent/assistant who can answer ANY question (even when it happens during their lunch break) Connie and Curt are for you.

I've had my home and auto with this agency for over 10 years. For some reason this last renewal…read moreseason one payment is just not going through and being problematic. Kiera has been a huge help with resolving this issue. Her follow up and communication throughout have been above expectations.

Last July on a warm Sunday afternoon I was driving on a 2 lane roundabout about a mile from my…read moreapartment. A man thought he could go completely around so he hit me as I was driving out. I was devastated. I hadn't had an auto accident for many years! The police explained to the man that he couldn't do that! State Farm was awesome with kind, understanding words and reassurance! It was like talking to my best friend. The agent explained the policies and how everything was going to progress. State Farm also has special people to talk to if you have a hearing deficit--which I do. So I could hear and understand the process. I'm driving my car again and it looks beautiful.

Horrific experience is being kind. Mr. Meyer was unprofessional, hostile & rude. His staff…read moreunwilling to assist when contacted. (I have witnesses). My car had been parked, broadsided - the car had been pushed onto the sidewalk. Meyers office failed to follow up on the investigation. When questioned on the status Meyers became extremely defensive & provided incorrect information (I verified with the City of Mpls.). Failed miserably. I contacted State Farm executive offices there after. The accident was a hit & run - his office listed as "at fault" - State Farm Corp office issued a "Letter of Experience" contradicting the errors created by his office. I have filed a complaint w/the Minnesota Commerce Department.

We had very good service by following the prompts on the web site. We needed our battery jumped. We…read moresubmitted the request on line and they were here and had the car going in just over an hour. I have always had great service with this agent..

Very responsive to both our personal needs and my small business needs. Agent helps us review…read morecontracts and maintain appropriate insurance coverage for the small business. Always happy to answer questions. Never had a claim, but happy with service so far!

MN Insurance Group is the most responsive insurance broker I've ever used. From making changes to…read morea policy, or having insurance cards emailed to me in a pinch, they are fast and friendly.

Fantastic attention to detail! Brad gave us complete attention while explaining the quotes for…read moreauto, homeowners, and umbrella. He's a great listener and made us feel like our questions (which were many) were important and worthy of answering. He was willing to dedicate as much time as was needed to satisfy our concerns. On top of that, we will have more coverage at a lower price! Highly, highly recommend!

Great call-back time if I leave a message or send an email. Bradley, by far, is better than any…read morecustomer service experience I have had in the past. Great rates for auto and renters in comparison to my past policy experience!

It never ceases to amaze me how bad customer service can be sometimes. Especially in today's world…read morewhere there is competition between most business's and consumers have plenty of options. Case in point State Farm. My family has been State Farm customers for over 40 years. Over 40 years!. My wife was even a State Farm employee for a number of years. Due to the dishonest practice and mistrust of one State Farm employee, we have moved all of our business and will never go back! We had multiple vehicles and our home insured with State Farm. Most of my extended family also was with State Farm. Thanks to the experience of my wife previously being a State Farm employee we had not needed to visit a State Farm office for over 20 years. We never spoke to an agent and had previously always worked with an account manager named Stephanie. Stephanie had always been wonderful to work with. We even moved our policies from agent to agent so we could continue our relationship with Stephanie. Last year I had called to remove insurance from a vehicle we were putting into storage. Unfortunately Stephanie was not in the office this day and I worked with Cheryl W. Cheryl had suggested an umbrella policy. We had never had an umbrella policy and I was interested in more information. Cheryl stated she removed the insurance from the vehicle that we were storing and emailed information to me about the umbrella policy. A month later we received a bill for vehicle we had Cheryl W remove the insurance from. We called to find out what happened and why we were billed when we should have received a refund or credit towards our next renewal. We were told this needed to be reviewed by their underwriters. Being good customers for as long as we had, I didn't anticipate any problems. In fact I had thought they would correct this right away. Especially when I stated I had received an email from Cheryl W that could timestamp the date and time we spoke. After a few weeks of whatever they were doing for their discussions, we were told they could not or would not corroborate our claim and that we needed to pay that policy. Cleary we were NOT pleased. I had and still have that email from Cheryl W. How was that emailed to me? I was told she did not take notes of my request the day we spoke but she could email me information in an attempt to get more of our money. Well not being believed and supported by a company that we were very loyal to for a long, long time told us we needed to move on. We have since moved all of our business to an insurance company. Still hard to believe that State Farm would not support their customer and even harder to believe that Cheryl W did NOT do the right thing. Maybe State Farm gives more priority to the big name athletes in their commercials and not the average consumer. We are very pleased with our new insurance company and we even purchased that umbrella policy.

Stephanie was very helpful and prompt in addressing needed documentation. She was professional,…read morepatient, and kind. I loved working with her.

It was a pleasure to work with Tim Walstrom's agency. I couldn't be more impressed with the…read moreservice I received. From the moment I reached out, they were responsive, professional, and thorough. They took the time to explain all the options available to me and helped me find the best coverage for my situation. They went above and beyond to make sure I understood the details of my policy. They were patient, answered all my questions, and I never felt rushed or pressured into making a decision. They genuinely care about their clients and want to provide the best possible service.

I would rate a "0" if possible…read more My family used this agency for home and auto insurance for 3 years. While moving to another state, I contacted the office to determine what my level of coverage was for our possessions during our move. I was placed on hold while the employee contacted the claims dept to ensure level of coverage; I was informed that we carried full replacement value coverage for any damages that occurred during our move. Based on this info, selected minimal coverage through the moving company. On the day of our move, when the move was not going well and items were being stuffed everywhere in the truck, I again called this State Farm office to ensure that our items were covered at full replacement value, even informing the employee that our move was not going well and the movers were shoving our items in the truck. I was again informed that our items were covered at full replacement value by our Home Owners policy, and advised to keep our policy open until we were fully moved and unloaded and able to assess all damages. When it came time to file a claim for our broken and damaged items, the owner of the agency informed me that he didn't believe that we were covered for our move, that only "named perils" would be covered. This was the first time we were informed of this. Our claim has been denied. The agent refuses to stand behind the information we received from his employees and even coached them on what to say to the claims dept to avoid accountability/liability. I contacted them proactively as our resource to our level of coverage for our move, the information they provided me was incorrect. They refuse to stand behind their employees and take accountability. I would stay very far away from this agency!