We purchased a hot tub here 4 years ago. The store was set up well. Sales people were available for…read morequestions but not hovering. We made a purchase during their big sale. We got a beautiful hot tub. They explained all features and warranties. Our tub was installed about a month later. We had to wait for electrician completion. The store and salespeople were fine. Where they really stand out is service. We were having an issue with the tub going into protection mode. I called and they scheduled service. We didn't need to be home. We couldn't be happier with the service person. My phone kept breaking up at his name. But he was outstanding. Our repair, it turns out, is an easy one AND under warranty. Although these hot tubs are expensive, they are worth every penny. Very happy with our salt water hot tub purchase.

Purchased a hot tub during Covid and often stop for refills and new products. Friendly staff and…read moreoften have parts in stock

Have had issues with our pool for past two years. Kevin and his crew worked diligently to figure…read moreout the problem...did an expert installation of a new sand filter and come by every day for a week to check on operation and test the water. We now have a sparkling pool! Thank you Kevin...highly recommend this company...friendly, professional and easy to work with! Happy South Portland Customer!

A few days ago, I witnessed one of your drivers speeding to the Riverside exit, cut over 3 lanes of…read moretraffic to get in front of the cars lined up in the exit lane forcing many drivers to slam on their breaks. This is not the first time I have seen aggressive driving from one of your drivers, I travel on Warren multiple times a day and make sure to steer clear when I see any of your vehicles on the road. Foolish and unsafe behavior in a heavy commercial van. Will not be recommending this business to friends and family.

Caveat Emptor: Let the Buyer Beware of Milton Spas. I wanted to like these people, and be happy…read morewith my purchase, but I am sad to say, I thoroughly regret my purchase decision. Lest I be accused of being merely a disgruntled customer, let me tale you my tale and let you decide. I did a great deal of shopping before I purchased a brand new hot tub. I really liked the people and products of Mainely Tubs in Scarborough, but Milton Spas was closer to my home and I felt this would be more important for service and supplies. I had been warned by friends in Yarmouth that Bruce and Laurie can be unpleasant to deal with, but when I met them, I felt that although they could be brusque, that I would be able to work with them. Over a year later, and several interactions with them, It pains me to say that I am thoroughly disappointed with both of them. I would warn away future customers, and ask you to seriously reconsider a purchase from them. The problems started almost right away, and I should have walked. Bruce was condescending towards me and my partner, but I excused it as a man who was overly proud of his business and product. They tried to make me feel as if they were doing me a favor by selling me the product. The problems started at installation. They provided instructions that were inadequate, and I was very specific in my questions about what I needed, and was assured that the instructions provided were all I needed. I hired a master electrician who had experience with installing hot-tubs and spas, but did not hire the contractor Bruce wanted me to. When Bruce later came to inspect the tub for a service visit, he said the electrician had not installed it properly, even though what he was asking for was not specified in the instructions. He said the installation would void my warranty. Keep in mind, the only reason I bought new was to get a warranty and not have service issues for the first five years, which is what was promised at the store. I did the repair to not risk losing the warranty, but it cost me additional money to do so. When my spa was delivered, a diverter valve was not working properly. Since it was brand new, it didn't register right away that it shouldn't be operating that way, but it was stuck in the on position, which kept air flowing into the tub full time, which increases the cost of operation. When I figured it out, and explained it to Bruce, he was demeaning and insulting and insisted that I didn't know what I was talking about, and that it was a simple part mechanically and there could be little wrong with it. When I finally convinced him to come visit (after enduring his belittlement), he was surprised and claimed it was a unique problem, and fixed it, but never apologizing for the tirade I had to endure, or that I had been right in the first place. Later, when the waterfall control failed, the cap separated from the mechanical parts below, and water was flowing uncontrolled out of the valve. I asked Bruce to come look at it. They said it was repaired, but when I went to turn the valve, water freely flowed out from under the valve control. It was tight if it was all the way off, but if it was on, it was a fountain (I suppose I should have considered that a "feature" and left well enough alone) but I informed him the repair was not done correctly, and I also noted that a washer and a U shaped plastic part had been left outside the tub, which I suspected may be the problem. Bruce had the nerve to claim that I was apparently incapable of operating a simple valve that turns left-right, and rather than admit that the cheap plastic used in the construction failed, he claimed I was operating the tub incorrectly and broke it. He insisted the repair was done properly, and that it was not a repair that would be covered under warranty (less than a year into owning the tub), and he sent me a bill for $50 for the repair, claiming that he was doing me a favor. In the meantime, while this problem had been occurring, I went to visit the store to get supplies. I had initially bought all the supplies from Milton Spa, but a friend pointed out I was paying a lot more, and I could get them a third to half off online or through other sources. When I checked the prices I was paying at Miltons, as a customer who had paid over $9000 for a new tub, I saw I was paying among the highest prices I could find either in other stores, or online. Almost everywhere else was less expensive. I bought a new filter from Laurie that day, and when I purchased it, I noticed there was no part number on it. I wanted to be able to do some comparison shopping of my own, and asked for the part number for the product. Keep in mind, there was no obligation to buy supplies from them. She refused to give me the product information. Insulted I would consider buying anywhere else. What is up with that? I found it online later that night. Do yourself a favor, buy somewhere else.

From the owner: Our Business specializes in Hot tub repairs. We work on most brands and specialize in Sundance and…read moreJacuzzi.

Called this company to order parts for my pool, as they are a Pentair distributor. In 30 seconds…read moreon the phone, the rep cut me off and hung up on me.

From the owner: Our company was established in 1975 as a family business and has been responsible for providing…read moreoutstanding swimming pool construction and service ever since. We would also like to announce that we are now exclusive distributors of Stampcrete products in Southern Maine. Southern Maine Stampcrete will handle the entire line of integral colors, release agents, color hardeners, sealers and stamping tools. We will be conducting contractor training seminars and have complete sample displays. Contact us today for more information.

We had a bathroom plumbing leak, Keegan responded quickly and fixed the problem the same day.read more

From the owner: “There when you need us most” Quality work and great…read morecommunication.

Family owned business. They are very knowledgeable and provide clear and easy to follow…read moreinstructions. Also their water analysis is far more thorough than any other pool place I've used. They are also very personable and friendly. I drive a considerable distance to go there but it's definitely worth it.

I am having the same issue as a previous reviewer. They have had my deposit for a year and there…read moreis zero communication. I have called 6 times this summer (had a mid July install date) . They say they will call back by end of day with a date but never call. They give me a new timeframe when I call back and then that date passes and they don't come or call. I have been polite and flexible but it has been a summer of being pushed off with no communication and it has been really frustrating. I went with them because they are a small, family business and I wanted to support. They seem good for in store purchases but I would not recommend for an install or liner replacement.

They were great and replaced my hot water heater in under 3 hours. Best part, they took the old…read moreone away. I didn't have to be a current customer to receive help like with so many other local plumbing companies. I called in the afternoon and they were there the next day. Thankfully they had the foresight to bring a brand new hot water heater with them. I will definitely call them for and future needs. Thank you!

Huge shoutout to Patrick! Our water kept going cold after just a few minutes, so we called around…read moreto a few plumbers in town. Surprisingly, only two companies even picked up -- AT Plumbing and another place that wanted to charge an outrageous service fee just to provide a quote. AT Plumbing also had a fee, but it was much more reasonable. Patrick showed up within a few days, right on time, and got straight to work. He kept me updated throughout, called to explain everything in detail, and provided an invoice with a clear breakdown of the work done. The professionalism and service from AT Plumbing were top-notch, and I'd absolutely call them again.

Our pool equipment was in need of replacement. Sean was a pleasure to work with efficient,…read moreresponsive and his prices were the best we could find.

From the owner: I am focused on quality work, I have found most pool companies are inconsistent, have high employee…read moreturnover, and charge too much for their services.