Run away. Total untruths. Total disrespect. Had a tire…read moresidewall separation. Called and asked explicitly if it was covered. Told yes. Booked an appointment. Did not drive it for 3 days until my appointment. Arrived early. Well over an hour later and still with the car in the queue to get into service they said "you have a bulge in your tire". Yes!! We will have to order a tire. What? You bring me there and don't even have a tire for a Mazda 3?? AND it's not covered. What??? The only reason I waited three days and drive to the dealer was because it WAS covered. And then the service reception lady threw a snit when I said I would just leave. So I called my regular tire guy at integra and he had a tire in and repaired in 3 hours. Run run away from the LA Mazda.

Hello Jared (General Manager)…read more It came to my attention yesterday that you sold the vehicle I wanted and was going to purchase. I called you multiple times during the day yesterday to arrange the meet to purchase the CX5 GS 2022. I left you voice mails, spoke with Gurpreet (sales manager) to find out info. All I got was you were busy with customers. Well I was a customer as well and one that got no attention to the fact of you earning my business. I am especially shocked And disappointed that someone in your position would allow such lack of professionalism in business. To me this dealership now unfortunately reflects the used car shop down the road where a car sales man is out to only earn the cash and not out to earn cliental. Yes I did not put a deposit down but I thought my words were clear in that I'm going to purchase this vehicle. Besides, you didn't even ask for a deposit. Also the common courtesy would be to have called me to see where I was at with purchasing this vehicle before any of you moved forward. My frustration will be forwarded to Mazda Canada and another review along with word of mouth will be shared in respects to this incident and the in lack of professionalism this dealership presented. Times are tough yes, but you don't bring yourself to this level.

Someone needs to teach their service dept how to schedule appointments!!! I made an appt for 10 am…read morefor a simple oil change and got my car back 4 hours later! NOT exceptable!! When you book an appt it should get done within an hour not 4 hours! They made me miss an appt elsewhere at 2. I will go somewhere else next time for my oil changes. I'd rather pay $40-$50 more than to wait hours for a 15 minute oil change!! VERY DISAPPOINTED!!!

Worst experience of my life in buying a used car, where I have lived and bought cars and…read moremotorcycles in North America, Europe and Asia. They hide issues, no full disclosures, said all is checked while it was opposite. I thought that Canadian businesses are generally more honest than others but that dream was shattered after a purchase from this dealership. Not recommended . If you have no other options in buying a used car then take the vehicle to an independent inspection station and got it checked inside out. Dont trust a word they utter.

Our experience with the service department started out good but ended horribly. We were told the…read morevehicle would be ready in the late afternoon however when we arrived to pick it up we were told to wait we waited for over an hour to discover that our vehicle was sitting in the parking lot ready and waiting. When I went to the service counter to inquire about getting the keys I was told by two ladies that they could not give me my keys as I had to wait for the service advisor and he wasn't there. My keys were sitting on the desk and they were extremely rude and dismissive. I will not be back to service any of my vehicles at this location.

Although my review isn't about my purchase it is about the overall attitude that this dealer seems…read moreto have towards customers but also towards potential new employees. I made a special effort to accommodate the sales managers requested time for the interview and rushed from another interview only to arrive promptly on time and find out he was in a meeting and he would be with me shortly. I waited 15 minutes and it looked like the meeting was ongoing so I walked. I've been a successful sales professional for over 30 years and this is a symptom of a much larger problem.

I have purchased two vehicles from the dealership and it is clear that their Customer Service is…read moreexceptional. Staff are friendly, personable, helpful, efficient with a very friendly community type environment. The sales representative that assisted me was Doug C. After a few years of visiting the dealership it was clear that this was different from others. No high pressure sales, but rather friendly and helpful staff. The Finance Mgr. Mike E. was extremely knowledgeable, friendly, very efficient, and most helpful. The staff ensure that the customer receives excellent assistance, information, and the option of any followup needed in the future. This will remain my 'go to' destination for any future vehicle requirements!

This is a review of the service department of Schwab, not the dealership…read more So my little Cobalt has had several recalls (thanks GM and Chevy) in the past couple of years. A couple weeks ago I got a notice in the mail about an ignition recall. Then my key fob (the clicky starter thing) stopped working. Since I only have one fob I booked myself an appointment to get it fixed and to get my recall handled. My car went in at 9am. Before I had been quoted $125 for the repair (the recall was obviously no charge). I was at work and got a text at noon that my repair was done. When I wrote back and asked how much everything would be I got back $55. What? Sweet deal. Apparently $125 is the price to replace the system, but since I just needed a new battery (and no reprogramming) I got the lower price. Nothing wrong with that. Hopefully I don't have to come back to Schwab for a while. The service and everything was nice there, but I just prefer to have a working car with no more recalls.

I have recently purchased a Dodge Journey, with the help of Nick Fahz, He has shown pride and…read morequality care to get my family in a vehicle that best suits me. Kids love it.

These guys are awesome, they helped me get into the car I was wanting and provided me with great…read moreservice along the way. I Highly recommend Carwest.

All I needed was a simple part for my outboard. What I received was a waste of my time and an…read moreulcer! I've worked service, I know you are supposed to acknowledge a customer as soon as they appear. Not wait 5 fucking minutes while you shuffle through papers to answer a phone-call. I'm not asking to be put ahead of the phone-call but look me in the fucking eyes and say "just a second." Thats pretty easy! When I want a part, your job as a parts-person is to look up what the hell I want and get the part. Not roll your goddamn eyes and sigh because you have to waddle your ass to a shelf to get me a part. I wasn't expecting the part to be on a self I had access to, and it wasn't like you were busy! Also thanks for getting me the wrong part! Guess I'll come back tomorrow and exchange it for the right part. But guess where I'll never be going again.

Great oil change price. Even better service staff. Also enjoyed the cafe while I waitedread more

Brought my car here to get fixed. Was told I need a new throttle body with gasket and a new mass…read moreair flow sensor. Took 2 days to diagnose. I got a call saying my car was ready but not completely fixed. When I dropped it off it had issues starting. When I picked it up and after paying $1500 my car ran harder than before and when I seemed to smooth itself out I drove away to then realize as I was about to turn right that I had no breaks. I then made another left hand turn directly into the next parking lot to which thankfully was empty proceeded to press my brakes and there were no brakes. My car then flat out died. I tried to restart my car and nothing.My remote car started and alarm system was not working at all whatsoever. I proceeded to walk back to Kross Auto and tell them my brakes didn't work and it died while I was driving. They were mystified. I left for them to fix it and as I was driving (another vehicle) home I got a call from Kross Auto saying I should come back because "theres a new way to drive my car now" that I needed to be shown how. I said a new way?? I had no brakes. They claimed its some other issue and it runs perfectly fine now and I need to come back and be taught how to drive my automatic car. I asked if its safe to drive and they said "thats up to you to decide". I got angry and said "so ive paid $1500 my car is now worse, I have no brakes, and my alarm system and starter no longer work. They said they should've charged me $2000 and I should be happy with what I got. I asked if they could tow my car to another destination they said yes and then afterwards called me back and denied the tow. I completely 100% do not recommend ever going here. Scam artists.

The car was in sound condition, they gave us a rental with a camera for cruise control and lane…read moredeparture. The car rental was booked online in USD, when they authorized payment in location they werent clear of the currency and charged Canadian currency on my usd card. Should have been disclosed. There is a provided shuttle to and from airport.

When returning our rental car we had specified that we would be returning at 9 am. When we arrived…read morethey were closed and i was traveling with my 5 year old son and I am currently 8 months pregnant, temp outside was -18, my son had just fallen and scraped his head right outside on the step while I was struggling with all of our baggage. When I knocked on the door a lady came and said very rudely, we are closed, I said my son just fell can we at least come in and warm up. She was still short and rude and when I asked about an airport shuttle she told me we needed to walk to the hotel, which was two hotels over, in the cold with all our luggage to catch a shuttle. I asked if I could call for the shuttle to come get us and even after my son falling, the temp outside and I was clearly not happy she said, we aren't supposed to, still with the same rude tone. While this was happening another employee came in, a man, didn't offer any help to us at all and proceeded to start the car we had just returned to check it back in. No offer of a ride or help with luggage or anything. When picking up my rental no one mentioned to me that they would not be open at 9 am and that the shuttle would be at a nearby hotel, had they mentioned this I would have allowed time for this and would have been prepared. But instead this was all a surprise and staff was rude and unhelpful.