Clearly, I cannot speak for other people or what they have experienced, but I must say for myself…read more I had an amazing experience at this particular tax office today I had no appointment. I walked in and I was in and out probably within 15 minutes the lady at the front desk was very accommodating and super nice. The woman who helped me with my drivers license along with taking my photo was beyond friendly and kind. I highly recommend this place.

Lee County Tax Collector - Fort Myers Downtown New Resident…read moreDrivers License and Title Transfer - Excellent Experience The internet is loaded with horror stories of going to the Lee County Tax Collector for any services. Some will say you have to make an appointment, others say just walk in, but most will say that you will wait for hours either way. As new residents, we needed to get new FL DL's, transfer the car title to our new FL address and get new car tags (current IL tags expire July 31) so I went on-line to the Tax Collector portal to book an appointment. My closest service center had no openings until August - not good! I did see an opening at the end of July at the Downtown office so I booked it. One of the requirements to transfer the title is to have FL car insurance as out of state does not count, so I just finished setting that up. Rather than wait for my appointment and possibly have something go wrong, I grabbed our documentation and we headed to the Tax Collector as walk-ins. We got to the Merchants Crossing office at 2:00 and were told that no more walk-ins allowed for today as they were booked, so we headed downtown. No problem parking right at their building. Followed the signs to the check-in counter and just one person in front of us. Maybe 1 minute later we were being taken care of by a very nice lady. She checked some of our documents and as we were both getting new licenses, we each had a customer ticket number. Before we could sit down, our phones had text messages welcoming us to the center and what our ticket number was. Maybe we were there five minutes and my wife's number was called. Another text message telling us what window to go to. We got to the window and they said they would do us both right in that same area. We had a slight documentation issue which a supervisor helped us resolve. The ladies helping us were great. Personable and efficient. We both got our new licenses and they set us up for priority at the license plate and title window. Maybe another minute or two wait and we were called to the license plate window. Another very nice lady took care of that business and we were on our way. Maybe we were lucky and went at the right time. We don't really care. We completed our mission quickly with the help of some very nice people. This will be our go to office from here out. Thanks ladies! And then another text with a survey on customer satisfaction. Right on!

Paid my property taxes at the route 41/collier blvd tax office.. the agent was very professional…read moreand courteous...

This Collier County Tax Collector is one of the better locations for all your County needs. The DMV…read moreor the FHSMV is always an easy process. The staff and the employees are also nice and willing to help.

Clearly, I cannot speak for other people and their experiences. However, mine was excellent. Both…read morethe ladies at the front desk were super kind. The one who worked with me was very accommodating. I had no appointment. I walked in and was out within 15 minutes. The woman who helped me with my drivers license was beyond kind. I would give this place a 10 out of 10, but that's just me personally.

One star, because 0 stars wasn't an option. This place is the epitome of a government run agency;…read moreslow and inefficient. They should pay the employees by the transaction instead of the hour, so they'd have incentive to pickup the pace. It doesn't matter the time of day, or day of week/month, there's always a line out the door. They should do much better, but likely never will.

They are quick to assist, but their attitude could be better. That said, they were able to help us…read morechange the registration address--something other tag agencies had told us could only be done at the DMV. Came in on a Saturday morning, and it wasn't packed, but the line moved quickly. I would recommend it more if it not were for the attitude.

Horrible! Alejandra has HORRIBLE customer service and manners. Festive are not visible, no managers…read moreor team leaders available to address issues. GO SOMEWHERE ELSE!!!

In my previous state the DMV was the stuff nightmares were made of! If you had to visit them in…read moreperson, your blood pressure shot up twenty points just thinking about it. So now I move to Highlands County and my neighbors tell me that the DMV is part of the tax collector's office. Who would have thunk! I had to do the usual new driver's license, transfer tags etc. PRO TIPS # 1, 2, 3, 4 and 5. Visit the web site first and make sure you have EXACTLY the paperwork they specify. Armed with the proper forms, off I went to Sebring. I found the process streamlined and very efficient. The lines were short. The people were friendly. It was night and day from my previous state and a breath of fresh air. To me, this was a good use of my tax $$$$!

Worst experience I've ever had. I moved to Hillsborough county and not a single problem like I had…read morehere. Almost like they were two different states. This tax collector is horrible and applies rules that don't matter with very little over sight. Was not impressed. Hillsborough though was really good. Accomplished the same thing there that I tried to here. The highlands tax collector had so much resistance it's crazy.

Overall, this was a good experience. I would recommend making an appointment because the wait can…read morebe long even with an appointment and it is a small space, with most of the seats taken. The staff is wonderful, patient and knowledgeable. Dalia served me and she was so kind, professional and made the process a nice, 5-star experience!

The worst tax office I've dealt with in Florida. Never get the same answers from the idiots to get…read moreany issues resolved. they waste your time. Be prepared to make multiple appointments and maybe you'll get somewhere. Job well done tax collector!!!

First of all, we came here to get my daughters license and we had an appointment already scheduled…read more The check in process was mostly online and then we received a number at a kiosk when we physically when to check in. We waited about 5 min before we were called to our window. The person attending us was lovely and made the process so easy and put my daughter at ease. The picture taking part, which can be a lot to a teen was seamless and our attendant was so sweet and ensured that my daughter liked her picture! We were in and out in 15min. Totally great!

19 April 2021 ... Patriots Day Cape Coral , Florida…read more I went to obtain Florida license plates for my automobile which I recently drove down to Florida from ILLINOIS , my former State of residence. I had a long wait as the facility was crowded with customers seeking government services. Finally my number is called and I was instructed to report to mambo # 7. Mambo # 7 was staffed by a government employee named Lynn. I was transferring my ILLINOIS Title to a Florida Title and requested a customized license plate for my automobile with a specific request for a special number & letter license plate. All of my "special" request required more work for Lynn who also had to walk out to the parking lot to verify the VIN number on my auto and record my current mileage. Did I mention that the parking lot was filled to capacity and the only parking space available was at the far end of the lot ? Well , did I also mention that the service agent , Lynn , was on crutches due to a recently sustained injury ? The dear lady , without complaint , walked all the way down to my parked auto , performed the required task , and walked back to her station at mambo # 7. Throughout the entire process Lynn maintained an elevated level of professional decorum , explained very clearly every procedure to my complete understanding and satisfaction. After signing the various forms and having my copies of the forms rendered to me , I paid the required fee and left. Lynn made the entire process a pleasant experience. Obviously, she is an experienced and dedicated government employee capable of making a complicated process look easy. Thanks Lynn , for a job well done.

Bridget was very friendly, very helpful and was able to get our address updated on our drivers…read morelicense very quickly. It's a very nice facility with plenty of customer service reps to help you get in and out. Would recommend making an appointment, but even if you don't have an appointment It's not a very long wait.

Terisa was amazing! Efficient, consultative, sweet and patient with my aging mother who needed to…read moreapply for a state ID for her recent move. The appointment process was easy, the wait was short and there were so many counselors to assist those in need. Well done Sarasota Tax Collection in life. Terisa deserves a raise1

I've used the North River Ellenton office at least four times for driver's license renewal and…read morevehicle registration. Always excellent service and friendly staff. In January 2017 I renewed a van registration and was back out to my car so fast that Mrs. Nibbler thought I forgot some paperwork. (-: Thank you for being so efficient Kristy! Update January 2018 - A complicated transaction with the sale of a vehicle from and estate, and transfer to new owner. Got Kristy again and she made the whole process smooth as silk. Great office with friendly and efficient staff!

I have had the worst time making an appt. The website won't let me make an appt. Calling and…read morespeaking with someone doesn't help. They just refer you to the website, but the website won't let me make an appt. This is very dangerous.

I had an absolutely wonderful experience at this tag agency in Coral Gables…read more Even though the issue I brought in wasn't technically within their area of responsibility, they still took the time to listen, guide me, and genuinely help me in the most generous and professional way. That kind of integrity and kindness is rare. They went above and beyond without hesitation, treating me with patience, respect, and true care. It's clear that they value people, not just transactions. I'm incredibly grateful for their support and highly recommend them to anyone looking for knowledgeable and trustworthy professionals. Thank you again for your exceptional service!

There are some thieves and unprofessional people. I was over charged and was told they only…read moreaccepted cash. Getting a temporary handicap parking decal. And the second time I went I was never notified after making 3 trips that me decal was ready.