Absolute shit customer service, the poor guys in the front just trying to do their job and the…read moresystem charged me twice on accident. The manager gets my receipt as I explain that it charged me twice and showed multiple times on my banking app that I was charged twice. Claims he only sees one transaction declined and one transaction approved. Nothing he can do for me and it's doesn't show in their system. They can't just accept their stores error with a paying customer and return a simple 20 dollars. Not even about the money anymore, simply business etiquette.

Inventory is varied and extensive if just a little pricier than big box stores, and customer…read moreservice excellent. Just yesterday stopped in for a bunch of things I needed and found all of them including specialty items. They also refill propane. I've been going there for decades for a wide range of maintenance projects. The know-how and advice I can get from the experienced staff is invaluable.

For years, Caligari's has carried everything we have needed. The staff are knowledgeable and will…read morewalk us through the store right to the product we are seeking. If they do not have an item they will order it for prompt delivery. Smells exactly how a hardware store should, a pleasant blend of many scents. We have depended upon them for years. They even sell barbecue grills which they deliver and setup for no extra charge.

The employees at this store gave allowed someone to walk out with my $2000 pickup order without any…read moreID or verification. When the police were called I was told to leave with no resolution--no refund nor would they give me the item that was there and available. They admitted to not checking any credentials and allowing this to happen.

Needed firewood for our weekend getaway and they had just what we needed. Thankfully they were…read morewilling to load it in the car since I have a bad back. Also recommended Amici a local restaurant which was an excellent recommendation! Very friendly, great local hardware store.

From the owner: Baldwin's Hardware Is A Family Owned True Value Hardware Store That Has Been Operated Continually…read moreBy The Baldwin Family For 150 Years.

Very helpful staff in all the locations I have tried. Local and wonderful. Kudos. Good varietyread more

Loved how they were able to answer my phone call...helpful and knowledgeable. And friendly.read more

Ashley was a tremendous help for me trying to get my laundry closet door shut. I can't thank her…read moreenough!

I am a big fan of supporting local businesses. The closest Home Depot to Winsted is in…read moreTorrington/New Hartford. Why would you drive the 15-20 mins. to get there without popping in and checking to see if True Value might have the item? When you weigh the possible, tiniest price increment to the cost of gas..... Support local businesses!!

This is a great store, my wife and I bought many things in here for gifts. Lots of old time candy…read moreand products. Making my wife extremely happy, they had lots of tea things. It was a great find in town.

Williams & Sons Country Store is located in the heart of downtown Stockbridge, MA. Filled with…read morenooks and crannies of all sorts of fun things, I didn't know where to start. The store clerk was friendly and welcoming as she greeted me and every customer in the store, offering assistance and information on the vast array of items. There were toys (mostly nostalgic toys and also unique games that you wouldn't find at a brand named chain store), items that were locally hand crafted, candies, tea, candles, books, kitchen knick knacks ....and the list goes on. The prices were average/the same you would see in a similar store, but this country store probably has the most varied items I've seen in one place. It's definitely a "must see" especially if you're looking for a gift or souvenir.

Not only super friendly but extremely caring. I was there today for a minor purchase but…read morecomplicated one. My salesperson was a young woman named Cheryl who knew exactly what I needed and really studied the supply to find the solution. Not only did she cleverly figure out How to repair my project but she applied her knowledge at the counter & alongside side her trusty associate Kristynn they FIXED the problem! They were so patient in executing the fix and always concentrated like a surgery that I was was in AWE of the service. I was grateful- surprised at the level of service- and really in a great mood as I drove home and happy to hold on to the moment as an example of what it is like to be pampered and served and not even lift a finger!!! Good girls Great service

From the owner: Ed Herrington, Inc, DBA Herrington's is an independent hardware, lumber, building materials and…read morepaint store. Window & Door Showroom. Kitchen & Bath Design. Stone & Tile Showrooms. Family owned and operated, offering friendly service and quality products for over 100 years.

This is your typical hardware store that every town use to have. Unlike the big franchises this…read moreplace is small and will have all the essentials you need. Prices are decent and the staff will help you find whatever it is that you need. This is not a tourist store as it caters to the residence of the area

If you're in the market for food+veg, there's Sunflower Market or Sundrost Farms in town. But what…read moreabout all those other must-have home essentials you might need? Then you come here. This Houst & Son on Tinker St in the heart of Woodstock is independently owned- falling within the fold of the True Value brand. We've relied on these folks for years especially when we've stayed at a local B&B with access to their grill then come here for a bag of charcoal briquettes. We'll still get those- but now as things have changed for us, we're getting kitchen items, cast-iron skillets, etc to use on weekends when we're in town. The right side of Houst is dedicated to kitchen items such as cutlery, cleaning supplies, pots+pans, serving spoons, welcome mats+other outdoor items. The left side has painting supplies, plumbing products and other DIY projects that need seeing quickly. For bigger home improvements, ask. Price? It's Woodstock. I'm not driving out of my way to save a a few dollars. But, these folks have a rewards system which you can accumulate and use for future purchases. As far as service, it's unbeatable.

I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.