I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

Amazing very professional nice voice. She saved me money and continues to do so, and very nice to…read moretalk too

Ashley is the best agent in the area in my opinion. Call her first or last, but give her a shot to…read morebe your agent. She is someone that is focused on your needs. Highly recommend.

Thank you Ms Sianna M McCall for the assistance you gave me getting my policy started you are…read moreawesome you are very great at your job and I thank you for continuing to reach out till we got everything done.

I work with Arianna and she is wonderful. She is very good at communicating and follow through. I…read morehad her perform service monetary breakdowns and coverage for me which she did in a timely and efficient manner. I have her manage all of my needs so that I don't have to deal with corporate or likewise any other person, streamlining the service I receive from this office.

Had an absolutely wonderful experience working with Elizabeth! She went above and beyond to answer…read morethe many questions I had and help me make smart decisions regarding my policies, all while keeping cost-savings in mind. I highly recommend working with her, especially if you're new to NC or new to homeownership!

From the owner: NC-1000616191 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

I've been with this agent for a few years. For the first several months she had someone call me to…read moretry to set up what is basically a sales pitch to sell additional policies. Which I wasn't opposed to. But the admin calling me would, every time, offer me 2 potential times several weeks in the future. Only 2 options, only far into the future. The options never worked for me. I've never spoken to Tracy. I recently needed to file a claim and learned that my agent doesn't actually do anything to help me with a claim. She/her office apparently is just there to sell me things but not actually be someone who assists me when I actually need insurance. I would recommend you look elsewhere for an agent.

I called Tracey Stidham's State Farm office today at 919-401-6147 to address an issue with a car…read moreinsured under two State Farm policies due to their error. During the call, the receptionist, Brandi, abruptly ended the conversation, claiming it was "not productive" before hanging up. I attempted to call back to speak with Tracey Stidham, the owner, but my call was directed through a series of frustrating transfers before eventually being ignored entirely. As a customer with six active policies at Tracey Stidham's office, I find this level of service extremely disappointing. When paying premiums, I am treated with utmost courtesy, but when addressing issues, I am met with defensiveness and dismissiveness. It is disheartening to be told that my concerns are unimportant and to have my call ended so abruptly. The receptionist, Brandi, hung up on me. And if my concerns are unimportant, then so goes what you think about my family and myself. Except for when you are taking premiums from our melanated, hard working hands. Afterwards, you turn your backside. If I could provide a negative rating, I would ( -1)

I've never been to a service business where ALL of the agents/ employees were a pleasent to work…read morewith. The agents here will find you a policy that fits your needs, wants and budget. Thank you for you guys' remarkable service!!!

From the owner: Are you paying too much for your auto, home, and commercial insurance? For cost-effective…read moresolutions, go with an experienced insurance agency backed by flexible policies. With over a decade of service, the talented team at Superior Insurance™ will protect you and your assets from the inherent risks of life. Individuals, families, and businesses across Durham and Raleigh, NC, can turn to these experts for comprehensive coverage. Featuring the latest products from national providers, this local agency is proud to offer personalized packages. Whether you're looking to safeguard your car or your business, these knowledgeable insurance agents will research carriers that best fit your unique situation. Take your time discussing coverage options that include: Auto insurance: From general liability to full coverage, clients will enjoy a complete spectrum of policies for their vehicles. Select options that feature property, liability, and medical coverage for protection against the unexpected. Homeowners insurance: A home is one of the largest investments in your life. Superior Insurance provides products that cover the structure and personal belongings inside your biggest asset. Business insurance: Whether you own a firm with a dozen employees or an operation that includes hundreds of workers, you need multi-level coverage options. These professionals offer the technical expertise needed to design a personalized plan for your company...

I have used High & Rubish for by business insurance for over 10 years. They have always been very…read moreresponsive and more importantly have been able to get me the lowest premiums with very reputable Insurance companies. I have tried to get lower premiums with the same coverage on my own with no success. I highly recommend for business insurance. The only reason I don't use them for personal insurance is that I have USAA.

High & Rubish is a full service insurance agency. The staff and agents provide personal service…read morelike no other. I've been with High and Rubish since about 1992. Traci is fabulous!