Customer service and overall experience and caring and knowledge. They made you feel welcome .read more

The Lee's Summit License Office is WONDERFUL! Their new offices are efficient and roomy. Nevaeh,…read morewho completed my license renewal, was extremely patient and kind. She was refreshingly sweet, cheery, and helpful. Thank you Nevaeh!

Quick, easy, and friendly service. I appreciate Nevaeh's friendly, helpful, efficient service at…read morethe Lee's Summit DMV ...best ever!

Had to get my license plates renewed. The whole process was smooth. From the nice lady who checked…read moreme in outside, to Stephanie, who helped me renew my tags. Great experience!

I made Several Mistakes... Don't arrive at 915am. They…read moreopen at 9am and the lobby fills up. There is a KC bus stop out front, so the lobby was packed, likely because it's easy to get to without a license. Upon arrival, you join a mystery queue. They will text you when it's your turn. There is no posting how many people are ahead of you. I got my text 45 minutes after I checked in, when I was already being helped at the Parkville DMV. The NKC DMV has a helpful person that reviews documents. She was patient as one person was screaming at her that he pays taxes and needs an ID. She called for police assistance. At that point I had been waiting for 20 minutes, no idea how much longer, what was going to happen to the guy yelling he pays his bills and the police show up. I took my documents and slipped out.

Came down to register my vehicle and had a great experience. We were in and out in under a half…read morehour at 3:30pm on a Monday. Margarita helped us out, she was courteous and professional and deserves way more than the "1$" promised for positive reviews. Everybody take note, hard-working employees are worth more than a dollar

I came here on a Saturday for work to get 11 copies of our drivers' motor vehicle records that we…read morehave to pull at the beginning of every year. After I had sat here for over an hour my name was called. The lady starts to enter it and then she goes over to talk to another gal Who I could see from across the desk had a Call In a crappy attitude and said I would have to come back next week. It's not that hard to enter 11 drivers license numbers and print them out. The Belton license office can have it done in less than 15 minutes, but I guess the crew here is incompetent. I came here to get my tags and registration I passed d for so I thought I'd kill two birds with one stone. Don't come to this office if you don't have to. The ladies at the Belton office are much nicer and proficient.

The amount of time I fought with the online portal to renew really pissed me off, so I came in mad…read more They got me out of there in 7 minutes. Gave me what I need, paid, left. Person behind the counter was wonderful I regret not getting her name. Come here with all your docs and they will get you in and out THANK YOU {Missouri state fix your stupid portal and give these folks raises}

Going to the DMV is like being loaded up with homework before the weekend. You know you need to do…read moreit, but you'll spend every waking minute avoiding it until it's all of a sudden Sunday night and you're forced into it. Luckily, the Grandview DMV is like having your parents step in and help you through it. I've had less than ideal experiences here, specifically when I had to move from Kansas to Missouri. The amount of oddly specific documentation I needed was on par for Pentagon clearance, and the staff member seemed to take some joy in the fact that I was one doc shy of approval. However if you're on top of it, it's not so bad. They do it all here, from registrations, property taxes, licensing, and whatever other beige tasks stand before you. The past few times, it's been licensing and I'm here to offer some pro-tips to make it easy for anyone who comes across this: - PAY ANNUAL REGISTRATION ONLINE: First off, if you're a MO resident, you get those annual car registration bills in the mail. Bite the bullet and pay for 2 years, online, the minute you get it. This will save you a trip from even having to come here. -GET IN LINE BEFORE: No matter what you're knocking out, take a look at their website (https://www.grandview.org/government/city-departments/finance/state-licensing-office) and/or download QLess. Both offer the ability to add yourself to the line digitally without leaving the house, saving hours. -REAL ID: Missouri is requiring Real ID in 2023 for flying (or use of a passport) so if you're renewing your driver's license, definitely come prepared to get this so you're not having to go back. I showed a birth certificate (ordered mine through a company called Vital Chek and it only took a week to arrive), govt check, social security card, two pieces of mail, and a current driver's license. There are other things that will work, like a non-expired passport, etc. but triple check their website before you leave the house so it's not a wasted day. -COVID: As of writing this, Covid is still a (big) thing, but they're open like normal. The area is large*, there's a temp check on the way in (no one was using it, however), and masks are required throughout. *Large until you get to the driver's license station, where everyone was crammed in like sardines. -NEW MO RESIDENTS: If you're a new MO resident, you need to do car registration THEN licensing, in order. Add yourself to the licensing queue while you're handling the first task so you don't spend the full day there. -WHEN TO GO: Common wisdom is middle of the week, middle of the month. Deadlines are often monthly, so they get more packed at the end of the month especially, or after holidays. I failed to add myself to the list, and it took four hours to get my license renewal, but had I known, it would've been easy-peasy. The plus side to all of this is their text communications and ability to track your spot in line via the app. I ended up working from my car and listening to podcasts, so it wasn't all bad. You could even go home and come back, no need to sit around all day if the waits are long. All in all, the ample parking, friendly-ish staff (most of the time), good signage throughout so it's clear where to go, and surprisingly easy jaunt to get there (less than 20 minutes from the Plaza) make this one head and shoulders better than downtown KC or others in more dense, urban areas.

The past two times we had the same guy with the weird mustache. He is rude. He is cranky. He is not…read moreat all helpful and totally full of himself. We will never return to this location. I'd like to add that when it was close to closing he would face away from the people sitting and call out names rather than numbers and he'd say it quietly. Then people didn't hear him and he'd skip right over them. He makes it very obvious that he hates his job.

Very friendly staff! The site could use more visual management when you enter the room. The black…read moreline can hardly be seen when you walk in and people are mean mugging you when you go straight to the desk. The front desk lady did recommend that lunch time they are minimally staffed and to take a number so I could jump the line. In and out under 30 minutes! Nothing bad to say, keep up the good work!!