Flu shots have never been easier!!! During the COVID-19 pandemic, more people are lining up to get…read morethe influenza shot so that was dreading standing in a long line to receive my mine. Much to my surprise, Kaiser has made is simple and quick! There's a security guard that guided me to a parking lot with plenty of parking. Once inside the tent, I filled out simple paperwork then proceeded to the next tent to receive my shot. Easy peasy!! Thank you Kaiser!!

This review is for anybody considering changing to Kaiser PNW. I WOULD NOT use them for your…read moremedical insurance. Currently they do not have adequate processes and staff for any speciality care. Orthopedics. Imaging Physical Therapy, Cardiology, gastro, sleep apnea, urology all have extensive wait times for basic and diagnostic appointments. In the past three months, I have needed an orthopedic Shoulder replacement that Kaiser has moved me around and scheduled unnecessary appointments and delayed treating me. I waited for an appointment with a surgeon for 8 weeks. She immediately referred me to their revision surgeon and I waited another 5 weeks for a CT scan and then another 6 weeks for a phone appointment with the revision surgery, In the first minute of this appointment the surgeon told me he was leaving Kaiser and would have time before he left. At that point Kaiser told me they didn't have anyone skilled enough to perform the surgery. After spending several Days of calling and speaking to various levels fo Kaiser employees I kept waiting for response with a solution and surgeon. The answer was a surgeon in Salem Oregon an hour away. Keep in mind I live on the outskirts of Portland. I accepted an appointment and now am waiting another 5 weeks to speak to him over the phone. I have become aware today the surgeon is scheduled out until he has time possibly in March 2026. I am in severe pain and live from Oxy to oxy to be able to barely function. Try putting a tshirt on when you can't raise your arm. I have no quality of life and am severely depressed. Kaiser is no longer a top rated Health insurance company and they need to reconsider their motto to "THRIVE".

The dentist was in a terrible rush. She didn't tell me anything about what she was doing. She just…read moreblocked my mouth open and started drilling. A little over two weeks later the filling fell out! What?!? I was just eating grapes and *CRUNCH* it just flipping fell out. Insane. Unfortunately I'm stuck with them for another 10 months until open enrollment comes up again.

Had an emergency and was referred to this location. Staff was very kind and the dental team were…read moreamazing. Thank you

I have been with this company for over 2 years. In that time I started with a great provider but…read moreunfortunately they relocated. I was passed off to a new provider, after one visit they left and was forced to a new provider. Third times a charm right? Nope. The office staff is horrible at their job and lacks empathy and skill to do simple tasks. Every time I have talked to the office person they don't have any information and they are of no help. No one responds to their emails so I was always left In the dark with my simple questions and problems. I had an appointment scheduled this week and they left me a voicemail that it was a mistake and they needed to reschedule very last minute (barely 1.5 days notice) this was scheduled 3 months ago! I didn't have a say in the day or time because I am going to run out of my medication and I work full time. My rescheduled appointment was for this morning before work and I would have to get ready for work while I was talking to the provider. My appointment time came and went, I did not get a link for video chat and no one called me. I called and the only option I had was to talk to the after hours operator who sounded like she didn't care about her job. Hours later I still haven't gotten a response. I called on my lunch break and explained what happened. They had no idea what happened and said I should have gotten a cancellation email which I didn't. She said I should have called when my appointment time was up, I DID. She never once apologized and instead decided to blame me. I asked to see if it was possible to have my provider fill one of my insomnia medications until may 10th since that is when my next appointment is for my new provider with a new company because I am done dealing with their repeated mistakes. They said it couldn't be done. I asked them to let someone know if their repeated mistakes. YOU CANNOT HAVE THIS MANY MISTAKES AND TURNOVER WHEN YOU ARE MANAGING PEOPLES MEDICATIONS. It is ridiculous. The staff is careless and they need to find new people and a better system. Having to re explain my history 3 times over in a short time span is so draining and discouraging. This has been THE ABSOLUTE WORST experience I have had with any medication management company. Look at their BBB complaints. Do not come here.

The frequency with which I'm having to review hospitals is not exactly ideal, but...here we go…read moreagain. My wife had a diabetes-related incident which required two days worth of hospitalization, so we were treated to a wide variety of Legacy Emanuel's departments, from intake at the ER, to the ICU, to the pharmacy and, of course, the much-maligned, dreaded hospital food (and rightfully so)! Our experience was a mixed bag, but mostly positive overall. Intake took longer than I feel is acceptable for, you know...the EMERGENCY room, but the quality of care, right out of the gate, was top notch: competent, friendly nurses and technicians (BIG shout-out to Michael in the CVICU for being stellar!), from start to finish. Consultation with full-fledged doctors was few and far between, but maybe that will help keep the costs down when the remainder of the bill comes back from insurance. The Children's Garden is a-freakin'-dorable. The food was one of the few things that was consistent...consistently terrible. As has always been the case with diabetes-related care, the advice my wife receives seems to vary, based on the person giving it, with some providers seeming more confident, and competent, than others...which is probably why we end up in situations like this. Without going into too many details, one endocrinologist recommended using an insulin pump, the other recommended manual injections via insulin pens, and both of them offered different suggestions on the amount of insulin to administer, based on carb count. It's incredible to me that this isn't yet a settled science. Another irritating thing I encountered was the main entrance to the atrium being blocked off for construction or renovations, meaning that to pick up a prescription, we had to enter through the Randall Children's Hospital entrance, and then navigate an absurdly long series of hallways to get there...only to find that our prescription wasn't filled on time, and that we'd have to come back and do it all over again later. Ugh. In short, we've had better care (OHSU), and worse care (PeaceHealth), but Legacy Emanuel does enough things right to straddle the gap, and exist in our minds as a wholly acceptable and comprehensive health care provider, even during times of crisis (and as an important side note: the adjacent Randall Children's Hospital is a five star facility, no bones about it). Just...hurry up with the ER intake procedure, will ya?

I just got back from an appendectomy at Legacy Emanuel. I went in late on Saturday night (11pm)…read more I got seen by triage in about 30 mins, then taken to a private room in the ER 30 mins after that. Everyone that worked with me was empathetic, communicative and professional. I felt like I was treated really well and all of my needs were being met all through the night, until my release around 3pm on Sunday. Shout out to the ER team and the nurse staff on the 3rd floor (Brianna, Matilda, and many others whose names I can't recall...) This place deserves more than 2.9 stars. NB- I haven't dealt with billing yet. If that's a nightmare, I'll update my review. For now, I'd say 5 stars easy.

I had a women's health check up to address some issues I've been having with my IUD, and she sent…read moreme over to this ZoomCare to get a pelvic ultrasound done. They were able to schedule me same day, and the experience was very professional and empathetic. Getting a pelvic ultrasound is not the funnest thing, but the staff and ultrasound tech who worked with me was fantastic and kind, walking me through each step of the way and ensuring I was comfortable the entire time. The ambiance of music and light show of the ceiling was a great touch to make the experience less intense. I appreciate the care I received and would recommend this clinic and ultrasound experience to other patients!

My son broke his arm at 2:45 pm. He got an appt at 3:30pm, had X-rays, and a splint all by 4:00…read more And they were so kind and gentle. I cannot recommend them enough.

Poor from initial phone call to after-care summary. Never going back…read more I called on the phone at various times in the day, during posted business hours. No answer. Answering system goes in circles, and eventually drops you, so voicemail not an option. No online booking option, either. I had to drive over to the location to book my initial appointment. I took about 45 minutes out of my day, at home, to fill out the preliminary, online, questionnaire, uploading insurance card front & back to their portal. A week later, I arrived at my appointment, and was asked to present my insurance card. Ok. Rolling back the clock a few weeks, the moment I walked in when I had hauled my cookies over there to book the initial appt, I had given them merely my name & dob, like you would at the pharmacy. I was surprised to hear the receptionist echo the name of my insurance, and be able to confirm even the member ID. She went so far as to ask whether I'm still living on XXrd Avenue, which again was correct information. Roll back to the present, I handed her my card, advising her that I had already uploaded the image online. She advised she was just following orders. I was then handed a substantial questionnaire. I looked at the questionnaire. It was identical to the one I submitted online. I protested. "I filled out this questionnaire, already, offering her back the clipboard. Again, just following orders, she insisted that I fill it out all over again. I brought the clipboard over to my seat, muttered to my wife about how the HIPPA Act mainly serves the hospitals, pharma, and, when the DB gets hacked... whomever, but not the patient. I re-filled out the questionnaire, again, carefully selecting "no" answers to any questions that would send the police raging over to my confirmed doorstep, when I got home. Inside the clinic, the PA asked me more of the same questions I answered twice, already, including the ones that would engage a police response. I told the PA to refer to the completed paperwork, and she did. A flashy dressed physician, in red cowboy boots, came in after a while, a person for whom life's been good, save maybe for the mandatory vaccines. Her questions started to mount into a pile of irrelevant food for the thought of somebody somewhere that was good with numbers. I was pleased, for the moment, to learn that I could opt out of the majority of her questions. I did that. I got the referral I was after, and then left. Weeks later the bill was stiff, and the aftercare summary contains declarations and refusals that were attributed to me, but that I surely did not say. You know in this day and age and the state of healthcare, serfdom under pharma & all, she could have called me an "asshole" in the notes and it would not have fazed me, but putting words in my mouth that I did not say/attribute actions to me that I did not do, is not ok. Especially considering the veritable "portability" of the misinformation she created. Ask the hackers not to take your information, and the things you did not say or do out of context. Becomes a mess. Ask law enforcement, who also has the contingent right to see your records. If you're going to make data collection so messy, ie. Get 2-3 accounts of the same questions, and then falsify some of that data yourself, you need to bear in mind for whom you're following orders. Ask yourself why you're saying what you're saying. Either you're purposely denigrating your patients, out of sheer spite, or you're just trying to rat them out in distant hope it could serve as the missing link to some kind of criminal investigation. Poor service regardless, from A-Z.

Shocking, outrageous, and incompetent beyond belief. One of the worst experiences of my life. While…read morethe receptionist and initial nurse were good, the nurse who I was assigned to see as a Primary Care Provider was incredibly unprofessional, illogical, abusive, and possibly drunk or drugged. She seemed nice and sane at first, then proceeded to completely ignore my medical history, ignore everything I said, reject the advice of previous MD's I'd seen, make offensive insinuations, jump to absurd conclusions, and left me without any treatment whatsoever for proven and crippling medical issues. I am pursuing a malpractice suit, for the first time in my life. This person is a menace to society, will damage you, and should have her license revoked, before being imprisoned for gross incompetence.

It's on the fourth floor. It has clear signage once you get out of the elevator, easy to find…read more The space is clean and tidy. Not crowded, not noisy. The staff were very nice and helpful. Human help to quickly check in, no need to deal with confusing technologies - a big plus even for a tech person. The wait time is quite reasonable for a walk-in that I did for X-ray. Like 10minutes total. The technician was nice and helpful as well. Easy to follow her instructions. Quick and easy process that took about 5-10minutes in the X-ray room.

Impossible to schedule with them. I have called them multiple times and waited for an hour each…read moretime on hold in an attempt to get through to a scheduler. They don't offer the ability to call you back, nor to schedule online, so you must wait on hold to get an appointment. Just an awful customer experience. I never was able to get through to them.

This hospital focuses too much on issuing drugs to patients. The nurses for the most part are nice…read more I did have a problem with a nurse who would not permit me to leave the unit with magazines. The library is boring. The librarian only has a $100 per month budget. Food is fair but could be improved.

For long range air medical transport means that we have to be meet at both end of the transport by…read morean ambulance to get us to our destination. We travel with a ton of gear and a "sled" which is a gurney that is configured to fit in the aircraft. This is where a company like AMR comes in. The crew was on time The crew was professional The crew was friendly and personable The crew helped in every way possible The crew knew where to go, how to get there, and new alternative ways to get us to the airport to avoid the horrendous traffic The ambulance was spotless So special thanks to the crew of AMR 467 who picked us up at the Portland airport on 11/10/21

This company was scheduled to transport my husband from Portland Adventist Hospital to a Rehab…read morefacility in Gresham on 8/14/26 at 3:30 in the afternoon, they did not arrive at the hospital until after 10:00 that night. Because the hospital had officially discharged him at 3:30 he was not given any dinner or his night medications, and was not settled into the rehab facility till almost 11:00 that night. I would not recommend this company to anyone!