Small or Dynamic Businesses Beware... Don't Sign a Chatmeter Contract!…read more If you are part of a small business or dynamic business that needs to pivot as business needs dictate, you should NOT consider Chatmeter services. Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations. Chatmeter would not provide any assistance by reducing the number of locations in our contract. We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation. Chatmeter stated that we were required to cancel at least 60 days prior to the annual bill (even though they sent no notice or reminder of this). The only option Chatmeter would provide, besides a payment plan for the entire annual bill, was to buy out the annual contract for nearly $4,000! Small business owners need the option to discontinue services with reasonable timing if they do not meet current business needs. Inflexibility and unfairness help no one and it's simply not good business. In today's world of constant change, please be warned not to sign a contract with Chatmeter.

I had a chance to talk to the finance team, they were very nice, very professional and I had a very…read moregood, nice experience talking to them

AR was excellent--high quality, fast turnaround, and outstanding service. I will use them for my…read morefuture keynote speaking projects. I recommend them to anyone who needs quality printing.

I had Business cards made. Well I initially asked for my business cards to be mailed to my Florida…read moreaddress. After about 5 days I didn't hear anything from Advance Reprographics so I started calling every other day. Some days I got transfer to noone and eventually got thru and was transferred again to the lady at the front desk. She then transferred me to someone and we begin working on the final draft. I told them I changed my mind and wanted to pick up my business cards. Well about 8 days later I walked in the shop only to be told my cards had been mailed to Florida. Well I had the business cards sent back to me. Great images but I'm sorry they really failed on customer service. I always critique business because in good time you will survive with poor customer service. But most people don't spend good money on poor customer service in bad times so yeah that's why many businesses fail. Poor customer service and poor customer loyalty. The customers pay your the series of workers not necessarily the boss. The distribute a check to you but that money came from a paying customer.

How unprofessional of a business owner to reply in such a manner on yelp after them begging me to…read morechange my one star review. I'm actually going to post a photo of what was presented to me as their completed work. That should be all that's needed. Again, how unprofessional of you. Your recent poor reviews and your decline to 3.5 stars tells it all. Definite lack of skills in running a successful and highly regarded small business.

They don't honor their PBS offer. KPBS during one of their…read morefunding drives offered Scanning of photos through scandiego in exchange for membership. I agreed to do that. Soon thereafter a box arrived from scan diego. I took a while to fill the box. When I went to have these photos scanned, they refused even when I arrived with the box THEY provided. They demanded proof that I " actually donated " to KPBS. Really??? Don't use these guys. I'm telling KPBS not to use these guys either. They don't honor their promises.

This is a great business to work with. Bobby met with us and provided several versions of the…read moredesign and we loved each of them. When installation occurred it was seamless and the new name looks fantastic. If we had not needed to perform some repairs on the transom after we discovered the old name had left a shadow of the image; Bobby would have completed the process from initial meeting to installation with two weeks. Highly recommend this business.

Amazing staff. They do excellent work. Always the best. I recommend this business for anything you…read moreneed done

This is an amazing business and look forward to following up on some more printing and other…read morepromotional material for my "1854 Right from the start" business. It's rare these days to find honor, integrity and service and Printing on 5th hits all of these. They'll be getting all my marketing and printing needs.

How am I supposed to support a local business when they did not even allow me to step a foot inside…read moreeven tough the door was "open"??? I was just trying to learn about their services. The man inside shot me off by saying they only print business related orders. Well, I do not have a business but I sure can use a printing shop. You know that question "Can I help you?" which sounds more like "what the heck are you doing here and you were not supposed to bother me." This did not seem a friendly neighborhood printing shop that I can go to when needed. Don't expect smiling faces here. Pass, next!!! 0 star. Recommendation: Practice and learn costomer service.

I have had a poor customer service experience with these folks. I have sent repeated notes to…read moretheir support team advising them of a SPAMMER on their network. Yet, the SPAM continued to come in. We finally had to block at least one of their IP ranges, 66.240.192.0/18. I am happy to provide logs. If you are considering hosting your e-mail there, do note at least one of their IP's are on several IP reputation black lists. http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a66.240.192.183&run=toolpage

Beware. Company is highly unreliable - they won't say this, but my web-pages were down for 4 DAYS…read more( 96 hours)! If you call them outside of California business hours - you get clueless Indian outsources. Company is dying. I switched to Google - cheaper and much more reliable.

Club VIP has been so helpful with event coordinating and marketing. Sin, the CEO, takes excellent…read morecare of the clients and makes sure their events are the best they can be. They are fun, outgoing, helpful, diligent, consistent, and provide everything you would need to put on an event and market it properly! It truly is a full-service company, providing you with everything you need. I went to Gaslamp Mardi Gras, which Club VIP coordinated and produced, and I had the best time! It was so organized, well-thought out, and planned with the party-goers in mind! I can't wait for their St. Patrick's Day celebration!

Worst customer service from what I'm finding out is the CEO of this false advertising company they…read moredeserve 0 stars. My sister purchased Mardigras tickets mind you we went the year before last so knew what to expect besides the website saying the parade was no longer. Tickets were picked up prior to march 1st Sin told my sister that everything was the same we could enter at any gated entrance just to show our "VIP" passes. Arriving in downtown there was no gated area we asked 2 places that were on the map neither knew what we were talking about we ended up calling Sin to refund our "VIP" passes she keeps us waiting for 10 minutes before coming down with a male and female they were very rude especially the male, Sin fought us on the refund until I began to call the company that hired her she then said she would but very rudley,the refund was issued but not the amout we paid for 4 passes and now there not even responding to any calls or emails I suggest to save your money before dealing with anything there involved with its false adversting and the customer service is horrible

I've worked with Terry for years. He has always done excellent work whether it was back end details…read moreor a complete re-design of my websites (or 'strong suggestions' based on his expert knowledge of the current market as well as tools available. I enjoy working with him and he is one business professional that I can truly count on to deliver.

I was really please with the service that I got from this company. They are not always at their…read morelocation, as stated on the site, but the make the remote working a breeze in terms of communication. Skype calls, phone calls and regular contact even before I had agreed to hire them. The work they did was a real facelift from my old site, and I was really pleased with the results. They have a real eye for design. The made a lot of suggestions about what things I could do myself to help my business grow. I made a lot of notes. They have also taken several of my follow up calls for advice, at no charge. A real find.