Chad Richards is not there for his customers when they truly need him with a claim. I have been a…read morecustomer of Chad Richards for over a decade. When I needed him the most, he was not there for me. November 7, 2024, my husband and I were in a serious auto accident where we were rear-ended by another State Farm customer. While the other driver was immediately found to be at fault, I have been having to fight with State Farm every step of the way. For the first two months, Chad was not able to spare even 5 minutes to speak with me. Then, when he did start talking with me, he gave me wrong information. So, after 3 months of going nowhere with the claim, Chad's office tells me that I should have filed under my own insurance as they would have more insight as to what was going on with claims, could help more, and I could use the "Appraisal" clause. Three MONTHS after telling me not to file under my own insurance. I open a claim under my insurance, and was able to settle on the total loss of my car for more money than was originally offered, but much less than my car was worth at the time of the accident. Once we settled on the total loss of our car, we went out and purchased another car. Upon picking the car up, I called Chad's office to get the new car insured. They took the information and assured me the new car was covered. Two weeks later, I am looking at my account and notice that my old car is still listed and my new one is not listed. I call and speak with Chad's office and they FORGOT to put the insurance through on the new car. I had been driving around with only the "grace period" coverage on my car. We ended up switching to a new state farm agent and went into their office to set up insurance on the new car and was told it was completed. Several weeks later we found out that the same thing happened and the new car was not put on our policy and we were driving uninsured. This has been a full-time job dealing with State Farm and all the hoops they have made and are continuing to make me jump through. If it was not for my persistence and daily calls, I do not think we would have had any settlement on the car. State Farm will do everything they can to not pay a claim and when do offer a settlement, it will be far less than what is fair. We are now going to have to deal with the medical claims and I expect more problems. Getting an attorney and having them take 1/3 of the offer off the top was not a viable option. The only thing State Farm is good at is collecting their money every month, but what good is insurance if they don't pay out on a claim when something happens?

Everyone I have spoken to have been pleasant and enjoyable to handle my concerns or questions. I am…read morebeyond excited to have State Farm as my insurance.

I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

I came in knowing very little about auto insurance, but Michael walked me through everything I…read moreneeded to know! He gave me great advice, highly recommend!

Mike has helped me for about 25 years. He has always given me good advice and is there when I need…read morehim. I highly recommend Joyner insurance for all your needs.

Awesome guys to work with. They really listen to your needs and will provide the best financial…read moreplan that works for you.

Very professional and thorough! Prasanth is not the typical insurance sales person. No pushing or…read moreaggressive sales tactics, provides all the facts and answering questions to satisfaction!

Echoing similar sentiment, when I was pricing out an auto insurance policy. I was letting Josh know…read moreI was going with another provider he pushed back with "I just did all that work for nothing?!." I felt pressured to go with them. Finally when it did come time to move to another insurance provider they became unresponsive and unhelpful on cancelling my policy. They would not answer questions. They don't go to bat for their customers and advocate for them. Lacking professionalism and and only seem self-serving.

Lipstone has managed my Home & Auto for just over two years…read more However, this week I asked Josh to run a quote on a new rental property. I had a different agent (new acquaintance) run a quote, just to compare. I decided to go with the other company as the policy was a little better and less expensive. I emailed Josh to let him know, and things got awkward quickly! tl;dr If you get a quote from Josh, you'd better go with him or his feelings will get hurt (see email)! He stopped replying to me, by the way.

I've been working with Bob Mayhew at Cary Tax for the last three tax seasons. He is very…read moreknowledgeable and helpful, especially with my unique tax situations. I used to spend hours trying to make the DIY tax software work for me and now I'm able to spend a few minutes sending over my documents and Bob handles the rest! With COVID this year Bob was able to accommodate a totally touch free virtual experience. Documents are securely updated and we communicated as needed over email/ phone. Bob even managed to find us a refund due to new tax laws! I highly recommend Bob at Cary Tax to anyone who wants a pain free way to do taxes!

Terrible service. I hired this tax advisor when launching my small business, meeting with him in…read moreadvance to prepare. By tax season, he had forgotten everything and wrongly accused me of not actually starting my business. His errors nearly cost me $30K--had I not sought a second opinion, which led to a refund. He also botched my personal return, failing to account for a significant portion of my income. When I pointed it out, his firm blamed me for providing "nonstandard income documents"--even though I gave him exactly what he requested. Throughout the process, he treated me with mistrust and skepticism about my income level. The experience was frustrating and disheartening. Beware.

I have no idea who the one star reviewer was talking to but I have had a wonderful experience with…read moreChad and Farm Bureau. Chad walked us through the entire home and auto insurance process as well as gave us essential advice on what to do when I was in an accident (my fault). I mostly used the app to file the claim (very easy) but called Chad for reassurance once everything was submitted. He also gave us crucial advice through the worst experience we've ever had (can't discuss) for free and has always been available to us. We are a family of 6 and continue to be in good hands under Chad's guidance.

When considering what type of insurance to get and who to go with, an agent that puts your…read morepriorities first is key. With Chad, you are his first priority. It isn't his company or how many policies he sells; it is making sure that you have the right policy for you. Doesn't want you to pay too much for something you don't need, but he wants to make sure you are covered for all risks. He is my agent, and I would definitely recommend him.

Highly recommend Watchmen for your insurance! I didn't really understand what I needed for my car…read moreinsurance or what to look for, and they did a great job explaining the different options and found me a better price than I had before with better coverage. Super friendly & helpful insurance agency :)

Billy Gooch was my agent. After multiple attempts to change my policy I had to have my brother in…read morelaw call him and demand he return my calls. After several years of horrible negligence I canceled my policy when it was time for renewal. Even though I signed the cancellation documents, I was still charged for 4 months on a canceled policy. I had ti change mt banking account in order to stop the charges. I have no idea why this company has a 5 star rating. If I could upload my email correspondence on this site I would. I had homeowners, multiple car insurance and renters insurance. My address was incorrect, I dropped my ex husband while we were going through a divorce and he was able to call and get added again. I paid for his insurance for months while he was living with another woman and Billy refused to return my calls to remove him. After charging me for insurance after I canceled my policy I've asked for a refund for the 4 months they refused to stop withdrawing money. I was told I needed to contacts state auto myself to get refunded??!!!!! Worst experience I have ever had with any service anywhere! I had roadside assistance, the two times I called for service I was out of range for service. A bunch of misogynistic men running this company. I've also written a letter to Dave Ramsey and forwarded all my email correspondences as he was the reason I went with them to begin with. BEWARE!