I rented in short north for a weekend in June. The apartment was really cool and at first they were…read morereally responsive and we thought the toilet was fixed. The second night the toilet stopped working again. This was not because we did anything, but because, as we were informed, they were waiting on a part to fix it after we left. They offered a late check out but I declined because there was no working toilet. I ended up leaving to find a hotel for me and my friend to stay at due to the toilet not working. We were not informed that they were waiting on a part to fix it until it broke the second night we were there. It took a month and a half of texting and calling to get a manager on the phone to tell me that they would refund me 25% of my stay and that we waited too late in the day to tell them the toilet was broken the second night to have someone to fix it. I wished they let us know the first time they fixed it they were waiting on a part and I could have made other arrangements during the day and enjoyed the rest of my weekend with my out of town friend. Instead, I looked for a hotel in the middle of the night and spent way more money to make sure that I had a working toilet. The place was nice looking and in a very convenient spot. The customer service was lacking once something was wrong.

I booked this property through Hotels.com. The stay itself was fine, but the booking and payment…read moreprocess was not. From the beginning, the host repeatedly contacted me through calls, texts, and emails. Despite Hotels.com clearly advising guests not to make payments or handle communication outside of the platform, the host insisted that I pay a security deposit or a fifty nine dollar waiver in place of a three hundred dollar deposit through external links. This was required before check in. I also received a large number of promotional and reminder emails even after my booking was already confirmed, which made it feel like their system did not properly track reservations. Their intake form collected guest count, adult names, and vehicle information. I entered everything accurately. There is no clear disclosure anywhere about extra fees for unregistered guests. Despite this, after checkout the host attempted to charge my card for additional guest fees. The charge was eventually taken without my authorization, which forced me to file a dispute with my bank. The property is legitimate and the stay itself was not the issue. The issue was the off platform payment pressure, confusing processes, and an unauthorized charge after the stay ended. The way this was handled feels unethical and very sketchy. I would not recommend booking here.

My fiancé and I recently went to a sporting event at Ohio State and wanted a cute hotel to stay at…read more Graduate by Hilton Columbus was absolutely perfect! The decorations were super awesome and my parents still are confused that we weren't in an air bnb The room was a bit small, but for a one night stay it was perfect. The lobby bar was incredible - highly recommend! The beer tasted extra good for some reason, and they also have food too (bar food). The location of the hotel also was awesome! It was walking distance from pretty much everything you needed! Overall, I highly recommend the hotel for any short stays you have coming up to Columbus!

I love this hotel! I live in Columbus and had some family intown and they stayed here. Big Hilton…read morefan and going to have to try the Graduate out for an overnight myself. Spent lots of time in the lobby. Very inviting and clean. Staff here are super friendly and welcoming. Really appreciate the front desk approach and delivery. As for rooms, my cousin loved hers and no complaints. Location is everything here, in the heart of the Short North, and close to downtown.

This was an unacceptable experience, and I would strongly advise others not to stay here…read more I reserved a room for my family after a concert and cancelled approximately 72 hours in advance. Despite cancelling within that timeframe, I was charged the full amount due to a "special event" policy--something that was not made sufficiently clear at the time of booking. I immediately contacted Marriott International customer service. While the representative was helpful and opened a case, I was told the hotel would follow up within five business days regarding a refund. That follow-up never happened. After two weeks with no communication, I contacted Marriott again and was informed that the hotel refused to issue a refund and would reach out directly. Once again, no one from the hotel ever contacted me. To make matters worse, the hotel was fully booked the night of my reservation, meaning the room was re-rented while I was still charged in full. Keeping my payment under these circumstances is not just disappointing--it reflects extremely poor business practices. The complete lack of communication, accountability, and willingness to resolve a reasonable concern is unacceptable. I will not stay here in the future and will be discouraging others from doing so as well.

I stayed at the Moxy during a visit to Columbus and had a great time. I liked how colorful the…read morehotel was and appreciated the fact that there was a restaurant below. I thought checking in at the bar was odd, but the staff was friendly and you got a free cocktail. My room was clean and cute, the lighting was confusing at first but I figured it out. There was a parking deck downstairs with concierge service so I didn't have to struggle to find a spot. Everything went smoothly during my stay.

Apartment was fine but management is trash. Also there is trash, screws, broken glass all over the…read moreparking lot. Management is confrontational and they don't do anything. They take advantage of tenants and raise the rent by like 250 dollars a month (didn't really want to stay with them but my situation would have made not moving again easier--but I moved when they pulled this crap). The way the staff acts is messed up. Stay away. This company has terrrrible reviews, I wish I looked them up beforehand.

This management company does not prioritize their tenants' or employees' safety by failing to…read moreprovide education about tenants' rights (24 hour notice before entering apartment) to their employees. In a stand your ground state, this could literally result in death or injury because of their negligence. This is an indicator of a management company that has NO REGARD for any of the people in their care.

This guy had a Vrbo property that I rented and then he closed his account on the Vrbo platform and…read morenever notified me. I think he's a scammer

I stayed her for a conference earlier in the week. Several things could have been better:…read more(1) Tell me about the room power on/off switch. I didn't know about it and thought there were only two working power outlets. (2) I could never connect to wifi in the room. I usually bring an USB-C to Ethernet dongle and Ethernet cable. (3) The Internet was very poor in the hotel. It was also very poor for the TV. Try watching sports and have a freeze every 30 seconds. It was better in the meeting rooms. Good stuff (1) The gym in the second building (402?) was OK. It was not just a converted hotel room (2) N High Street was fun to check out. Lots of good restaurants and bars.

If you have to go to the Columbus Convention Center, then the Hilton is one of the best options. It…read morehas a modern decor, good restaurants and bars, and you can get to the convention center without going outside, which is nice if you don't want your feathery suede cotton-candy Wonder Woman outfit to get wet on a rainy day. This actually at least two buildings as there's the hotel where you check in and park and all that jazz, then there's another hotel across the street, which you can get to via a skyway across one of the downtown Columbus streets. There's also a restaurant or two there as well. Rooms were nice in the "old" hotel (the one I was in) and I didn't have any problems and slept pretty well. The pillows were acceptable and my room actually had a desk which seems to be something I've been having trouble with lately. I'd stay here again if I was coming to the Convention Center. I'd come back just to eat at that FYR restaurant. Great experience all around there. I only wish there was a Piada close by...