This was an unacceptable experience, and I would strongly advise others not to stay here. I reserved a room for my family after a concert and cancelled approximately 72 hours in advance. Despite cancelling within that timeframe, I was charged the full amount due to a "special event" policy--something that was not made sufficiently clear at the time of booking. I immediately contacted Marriott International customer service. While the representative was helpful and opened a case, I was told the hotel would follow up within five business days regarding a refund. That follow-up never happened. After two weeks with no communication, I contacted Marriott again and was informed that the hotel refused to issue a refund and would reach out directly. Once again, no one from the hotel ever contacted me. To make matters worse, the hotel was fully booked the night of my reservation, meaning the room was re-rented while I was still charged in full. Keeping my payment under these circumstances is not just disappointing--it reflects extremely poor business practices. The complete lack of communication, accountability, and willingness to resolve a reasonable concern is unacceptable. I will not stay here in the future and will be discouraging others from doing so as well. read more

I stayed at the Moxy during a visit to Columbus and had a great time. I liked how colorful the hotel was and appreciated the fact that there was a restaurant below. I thought checking in at the bar was odd, but the staff was friendly and you got a free cocktail. My room was clean and cute, the lighting was confusing at first but I figured it out. There was a parking deck downstairs with concierge service so I didn't have to struggle to find a spot. Everything went smoothly during my stay. read more

Moxy Columbus Short North - Elevators - Hotels Near Me - Columbus, Ohio

Hard to answer. We were 2 travelers and we found the room size to be fine. Love the multiple hanging hooks and unique design. Love the lobby and location. Unfortunately for some reason the club music played loud until 4:42 am. The club music is suppose to stop at 2am. Next day the terrace had a private party with the same loud music directly below our room. Hotel said well it goes 3-8 pm although it started at 2 That's 6 hours y'all. Is this a hotel or club? I would choose not to say here if you need a restful experience. Kudos, we were compensated and I am appreciative but I will investigate better next time. This noise is not for us. read more

Really wish we were staying here even longer. Stayed one Monday night for a work trip before having to leave and really enjoyed my experience here. The hotel lobby is located on the second floor. They do have parking which I believe you have to pay for. For check in, you can either check in at the bar or their little host stand they have. We checked in at the bar and even got a drink ticket we could use. The bar is open late too which is sooo nice. Check in was super easy. My friend and I split a king sized room. The rooms aren't too big so if you just simply need it for sleeping and that's really it, it's perfect. The bed was pretty comfy too and the bathroom was great and clean. The view from our room was amazing. The lobby was probably my favorite part. After going out we had a night cap there, played some pool and connect four before heading up to bed. The next day I also brought my laptop downstairs to work with their complimentary coffee. It was great! Definitely a fun experience. I wish we could have enjoyed their rooftop bar area too. Maybe next time! read more

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The Moxy location in the Short North is good and it is surrounded by some good restaurants. Check-in is at their 2nd floor bar which was cool and fun - it prompted me to get a nice drink! If I were staying for pleasure the room would have been fine, but it was a work trip and, as a result, I was disappointed that the room only had a really small table with a single chair in the king room. And the low height of the chair made typing on the little table uncomfortable on the wrists. I was also disappointed they didn't have room service, and even the valet parking has to be paid for separately and cannot be added to the hotel bill. The bed, while very low to the ground and with minimal room to navigate around it, was comfortable: the windows were large and gave great views of the city - so that was a plus. Another plus was they had a locker at the end of the hall for self service access to extra toilet paper, towels, tissues etc. My last comment is back to the not-so-great side. The bathroom could use some maintenance attention. The shower doors wouldn't stay closed and would randomly slide open while showering. The toilet had an unending dripping sound, and the toilet paper holder was in an odd location that made it difficult to reach when you needed it. read more

Moxy Columbus Short North - Great view from my room of the city. - Hotels Near Me - Columbus, Ohio

Love this hotel! This is the second time I've stayed at a Moxy, but my first time here. The staff is very friendly, the rooms are nice, clean, and modern. The rooms aren't huge, but the they don't need to be because the space is used well. While there's no closet, there are plenty of hooks on the wall, and some hangers as well. It was perfect for what we needed. I love that you get a drink token at check in! We chose to use it after we got back from a concert and enjoyed our Moxy Mai Tai's on their terrace. Location was also great to walk to shops and restaurants in Short North. The only thing I didn't love was that parking seemed a little steep for Columbus, Ohio, but I think it was because this is in the heart of Short North. read more

Moxy Columbus Short North - Moxy Mai Tai - Hotels Near Me - Columbus, Ohio

My husband and I were staying here for a weekend long volleyball tournament at the convention center. You definitely cannot beat the location with all the bars, food options, and walkability. The staff were friendly and helpful with our questions. Parking is a bit of a disaster but as expected in a city. We were disappointed in the room size based on the pictures and price. There is no place to put luggage, 1 small desk, and the bed was pretty uncomfortable. The rooms also do not have refrigerator at all probably to promote their own bars. The place is loud due to the nightlife, but it was not uncomfortably loud. The elevator situation is a little sketchy due to the bars and people riding up and down. Overall, I do not think I'd recommend this place, but there are perks if you're just coming for a short stay. read more

Stayed for one night and had a great experience. My room had a balcony which was awesome and there is a rooftop terrace for everyone. All of the staff that I interacted with, from check in to bartenders, were great. If I'm ever in the area, I would definitely stay here again. read more

Moxy Columbus Short North - View - Hotels Near Me - Columbus, Ohio

Moxy service and the place is Awesome. Our server very attentive! White glove service most definitely. The environment is like no other in Columbus. Thank you Moxy for the experience.? read more

Before I let them have it, I will say this: the staff was super friendly and helpful, and the hotel is in a great location. But for only the second time in my life, I cut my stay short and checked out early. The first room they gave me had no desk. Where am I supposed to set up my laptop? They were very gracious about it and moved me to another room, which had a desk--fold down. And a hard plastic chair like in a rec center. This did not bode well. Went out Friday night, had a good time, came back about 11:30-12am. Ready for bed. Except for one thing. There's a rooftop bar that goes until 2am. And I could hear it. And feel it. Three floors down. Went out Saturday night, had a good time, came back about 11:30-12am. There's a line to get into the hotel. I show my room key and the doorman lets me in ahead, but I still have to fight my way through a sea of clubbers just to get to the elevator. And that ol' rooftop bar was still going to 2am. if you like a youth hostel vibe or if you've been to the rooftop bar and need to sleep it off without having to figure out getting home, this is the hotel for you. If you're looking for something for grownups, avoid this one. read more

Just passing through town, needed a relatively inexpensive hotel and this one fit the bill. Was expecting the usual depressing Courtyard and was delighted to find a beautifully designed, comfortable room, a very nice young staff, even tokens for a free drink at the bar and a pool table! We'll definitely stay here again! read more

I stayed here for a night and wished it was longer. Yes the rooms are small, but you should know that going in. It's a european style similar to Aloft where they use the space in a creative but functional way. I used the elevator to get to the lobby on the 2nd floor and checked in at the bar. I think it's odd that you get a room keycard an elevator keycard, because that seems like it could be fixed. Another odd thing was having not having an ice bucket in the room. It's great that they have them by the ice machines, but how would you know without a note or something. Sometimes the buckets are gone too which is annoying. Otherwise, I loved my stay and had a great night at the Moxy. It's location is great and has so much to offer steps outside the door. After dinner and drinks, a few of us hung out in the lobby which stays open late. We played pool, connect four, and had the whole place to ourselves. I'll definitely keep an eye out for Moxy's when I'm traveling now. read more

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Exactly what I expected. A downtown spot that is close to everything. Located on High Street in the Short North. You are smack in the middle of shopping, restaurants and bars. Been to the Moxy in Louisville but this is the first time I have stayed. The rooms are concise, not much extra space. If you want to luxuriate and stay several days this may not be your jam. For me, I was just staying overnight and the space was perfect. Both the restaurant and the bar were bumping and open til 2am. Friendly service and valet parking. I look forward to a return visit. The mini breakfast bar was a nice bonus. read more

The rooftop was awesome!!! Great bar and you get to overlook the city! The rooms were cozy, but also warm during the winter months. It's hard to gauge the weather during March. Everyone at the front desk was nice. It's in the heart of downtown and you can pretty much walk to wherever you need to go read more

The rooms are tiny. Microscopically tiny. They're even smaller than the Microtel rooms I've stayed in. However, those tiny rooms are the "price" you pay for one of the cheaper downtown hotel options that's located in the middle of a lot of nightlife options. Know what you're getting (cheaper price, trendy look/feel) and giving up (lots of comfortable space, easy access to lots of hotel things you probably take for granted) before staying here. Definitely consider valet parking here. Weirdly enough, parking overnight in one of the Short North garages actually MORE expensive than simply doing valet. That's insane. There are multiple late night spots located in and next to the Moxy. If you're sensitive to noise, request a higher floor for sure. PROS: -Early check in and late checkout. You can be here as early as 3PM and leave at late as noon. Having these as standard hours is awesome - but it does mean that housekeeping was still turning rooms over when we were walking around the hotel at 6PM. 3 hours is definitely not enough time for a hotel to turn over the entire thing. -The toilet is gigantic and sturdy. It's weird that this is a point worth mentioning, but for a room that's microscopic in size, the toilet is big. I'd almost guess it's a bariatric toilet. The bathroom is small for navigating in, but the toilet and shower are roomy. -Really pretty space. The hotel itself is definitely going for that trendy, Gen Z feel. Lots of neon lights with contrasting dark colors. Lots of bright and colorful art. -The bathrooms in the breakfast/bar area are all-gender. They're actually really cool. In the middle of the room is a gigantic sink area. Circling around that sink area are a bunch of tiny rooms that either have just a toilet or just a urinal in them. Tons of privacy while still maintaining an all-gender space. I'm really impressed. -Free check-in beer/wine. You get a token at check-in that can be redeemed for a drink. You can redeem it where you stand, if you want, because the hotel's check-in/guest service desk also doubles as the bar. It's an odd set-up, but it kinda works. (I'm not sure if I'd agree that "bartender" and "guest service representative" are usually overlapping skillsets for an employee, though.) CONS: -The room is tiny. Microscopically tiny. Like, there's not even a closet. There's a floor-wide area that has ironing boards and extra blankets/pillows. Even the two bedside tables are tiny AF and weirdly low (about half the height of the bed). We're talking "When I got here with a cup of coffee in hand, the only place to put it was on the bathroom sink" level of "no room". It is, by far, the smallest hotel room I've ever stayed in. This can work out okay if you're just here as a sleeping spot while exploring the nearby nightlife, but if you plan on spending extended time in the room, this is not your spot. Like, even sitting on the bed to do work (a standard for me) won't work because the bedside table is simply too short and small to support food/drinks while I'm trying to work. -Weigh your valet parking options. Weirdly enough, self-parking in the nearby garage was more expensive. We saw the 12+ hour rate of $25 and figured we'd save the ten dollars on valet by self-parking. We didn't realize that the "12+ hours" clock restarts at 6AM. Which means that when we checked out at 10AM, we had added an additional four hours of parking fees. Which made it now more expensive than valet. -The elevators are those weird card-operated elevators. There's a screen panel outside of the elevator that requires your key card to select a floor. This isn't a big deal when you're by yourself, but when you're trying to slide onto an elevator while others are also using it, there are NO buttons inside the elevator. So you have to get off the elevator on whatever floor those people went to and use the screen at that floor - then get back in the elevator. read more

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At first, this seemed like a cute hotel with a hipster vibe. You checked in at the bar and got a token for a drink. The room was super small and if you wanted to put your clothes anywhere, you had to put them in drawers under the bed, where it would be easy to forget them. There is no other furniture other than the bed. The hotel begins on the second floor of the building because there's a bar on the first floor, which is pretty noisy. This was no big deal once you're in your room though. During my two-night stay, the first night was fine. Friday night was a nightmare because music pulsed through the entire building, literally causing the floor to vibrate. After finally calling the front desk, the manager explained that there was a club on the roof that they don't own, so there was nothing he could do other than bring me a white noise machine. He told me that the music would stop at 2 a.m. I was in Columbus for work. Hotels exist so people can sleep. Why would there be parties on the roof of a hotel? This was the most ridiculous experience I've ever had at a hotel. I would never stay here again. Please spare yourself from a similar experience. read more

Moxy Columbus Short North - The hotel check-in / bar - Hotels Near Me - Columbus, Ohio

Do not stay here if you want to sleep. There is a nightclub on the roof that plays music so loud your room will vibrate until 1am. The front desk won't tell you, it's not on the website and there are no earplugs in the room. Just stay away. read more

Probably the worst hotel experience I have had. The staff are very unhelpful and act like assistance is an imposition. Beware of valet services they are NOT affiliated with the hotel apparently but you basically have to use them sooo. In addition to inadequate staff, the rooms are pathetic. Rates are similar to other hotels but you receive a tiny room with those horrible bathroom/shower combined abominations. No mini fridge/no microwave, literally just a bed. The best part is you're on short north so you can LEAVE the hotel. read more

Absolutely Terrible. The staff is extremely incompetent. When they messed up my bill, I called the following weekday and told them they messed it up and said they're incompetent. And Brittany Pinter | General Manager had the audacity to call me racist!!! How can someone be racist over the phone. How does incompetent mean racist! Never in my life have I been treated this way. She said I was not welcome back. The customer service is terrible, the place is noisy, the staff is incompetent and management is way off base. I feel I actually was discriminated against. This won't be the last they hear from me. read more

Friends and I have been meaning to check out the bar at Moxy since it first opened a while back. Based on the photos I've seen on social, it looked like a pretty dope spot. It's in the new, taller building at the intersection of Hubbard and High streets in the Short North (directly above Townhall). We arrived on a Saturday night around eight and traveled up the staircase to find a bar and rather large lounge area. There was cool lighting, neat art on the walls, the restrooms were clean, and the bartenders were quick. I was with a group of five and we all got drinks and relaxed watching a little March Madness basketball. After a few shots of tequila and the final buzzer, we were on our way. The view down High St. was pretty cool and they had pool tables, which will get me back here sooner rather than later. If you're looking for a neat cocktail lounge, give this new place a visit. Word on the street is you can even get food from the restaurant downtown stairs and eat it up here with your drinks. read more

Moxy Columbus Short North - View from the bar - Hotels Near Me - Columbus, Ohio

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The bar was fun to be at. The room was clean and modern. Pegs along the walls for hanging clothes. No closet! read more

pillows. Rule 101....the bed is everything. You have got to improve the quality of that bed! That was shocking. The heat was set on 70 then 71 and yet it was freezing. I had to turn it to 74 to be warm so i think the thermostat was inaccurate. I'd love to stay there again because of the amazing location but the quality of sleep i got was sub par. Hoped for more. read more

Moxy Columbus Short North - Cute bathroom. Terrible shower head with no pressure. - Hotels Near Me - Columbus, Ohio

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Very modern and up to date. Rooms are kinda small, it was just me, so I didn't mind. Staff is very friendly and helpful. I would stay here again next time in town. It's conveniently located to almost anything downtown with plenty of places to eat. read more

Can't use elevator to check in. So you have to drag your luggage up 2 flights of stairs to check in at Bar. Guess that should have been a clue. Don't stay here unless you are 20 ssomething and wanna party. Way overpriced for the room you get. Not staying here again. read more

We enjoyed our stay here. Great central location in the short north accessible to everything, complete with a welcome drink and nice common spaces on the second floor to work from in the morning. The rooms are small but completely functional and very clean. We had a little walk-out outdoor area with a table off our room that was lovely. You can hear the club late on Saturday, but it didn't bother us (there was a line out the door to get up there when we were getting back on Saturday night, though!) Very friendly and accommodating service. Overall would recommend. read more

If you want to sleep before 3 AM do not stay here. The nightclub was blasting music made it very difficult to sleep. If you are a party person this is the place for you. I stayed here during a work trip. BIG mistake. The area is nice the hotel is clean. Plenty of food in the area. The staff were very friendly. The room was really nice but very small. For the price point the room was not worth it. read more

For the price, Moxy is nice. Just make sure you have parking figured out before you get here. The short north district is pretty expensive to park in. As for the hotel itself: Moxy is one of those places that you feel cool by association. It's very hip, even if it's in that sort of corporation-trying-to-be-cool way. The lobby is packed with games, billiards, etc. for the guests, and you also get free drink tokens for staying here. The rooms are well designed, and definitely a nice break from your average Hilton/Marriot. They are small, however. Not cramped, per say, just small. Bathrooms are nice, and all the furniture is that post-industrial mix of leather, steel, and wood. Unfortunately, we didn't have access to the rooftop terraces when we visited, so no review there. The only thing preventing this place from being a five-star is how thin the walls are. Especially to the hallway. If someone is loud in the hallway, you will be hearing it. If someone in the room over is loud, you will be hearing it. Breakfast could also use some upgrades, but that's neither here nor there. read more

Room 601 is awful!!!! Literally got 1 hour of sleep, this room is located directly across the elevator right by the gym and Terrace. Throughout the entire night they were drunk people leaving the Tara's to head to the elevators were they would start shouting and screaming laughing. I finally at 1:30am a large group started screaming. I open the door to find a girl with her hands on the floor, her feet on the elevator Twerking. Seriously WTF!!! And why is this even a Room? It should've been a storage!!!!!! read more

Marriott CEOs - Yikes. I thought this would be a fun hotel. Seemed like marriott tried to cut corners by making the bartender and front desk staff the same person/place and putting the bare minimum furniture/essentials in your room. My first impression - where do I park? The front desk person didn't have any info, they just kept telling me it was 3rd party. If you work at the hotel, you should be able to give guest basic parking knowledge. Smallest rooms I've ever stayed in, good thing I stayed by myself. There is barely any furniture. One small table "desk" that was so small it hangs on the wall when you aren't using it. There is no place to put my things on besides the super short night stand - and light next to my bed doesn't work. You won't find cups, ice holder, do not disturb sign, coffee or iron & ironing board in your room. I would have gone down to the bar if there was an actual bartender but the girl working looked overwhelmed having to balance everything so I knew I wouldn't really be waited on. I didn't even want to inconvenience her. Every time I went to the bar/front there was a sign that she would be back. And she always came back like she was too busy to help me. I saw only one staff member - the same girl that checked me - my entire stay and I stayed 2 nights. I honestly feel bad for the staff member juggling it all. I'm not the only guest that had to stand around waiting for her to juggle the bar, check in, and cleaning tables/bar area. read more

Moxy Columbus Short North - Only place to work, eat, or put stuff on. No dresser or anything else here. - Hotels Near Me - Columbus, Ohio

Moxy Short North is on High Street, what seems to be the middle of the Short North Arts District. We saw numerous cute little shops and restaurants as we walked about, and it's a 20-minute walk from the Nationwide Arena, which was great because we came to see the Capitals play the Blue Jackets. You check in at the bar--it seems the bartender is also the desk clerk. You enter your destination floor outside the elevator and wait for it. The rooms are rather small, but then I've visited NYC plenty of times and have little issue with small hotel rooms, especially when I don't plan on doing much more than showering and sleeping. Instead of a closet, there were cute little hooks on which you could hang articles of clothing. There was also a nice-sized balcony but it was a bit too cold when we went to enjoy it. Unfortunately, we didn't get any housekeeping service during our two-night stay and had to ask for towels. Apparently they don't do much in the way of housekeeping service, they say because of COVID, which doesn't make sense, as most people are not in their rooms when housekeeping comes. I don't need much, but give us clean towels, new cups, and make the bed. There also doesn't seem to be a sundries or convenience store nearby. The hotel has a market with a few items, but nothing really worth getting. I really appreciate that there are lockers up front where you can put luggage if your checkout time is well before your flight. It saves time having the staff take your luggage into a storage area and bring it back when you're ready to leave. All in all, if I come back to Columbus, I would consider staying at the Moxy Short North again. read more

I complained that my room did not have a desk as described in the Marriott webpage description. The hotel is kinda dirty There is no one around to check you in. I had to go looking around for the bartender who was off somewhere and showed up while I was searching for them. None of the usual Marriott tech things work at this hotel. You can self checkin because the elevator won't respond to using mobile key. They don't honor your Elite status bonuses like early checkin. The outdoor space was not usable because all the chair/couch cushions are gone. They called me in the middle of the night to tell me they had another room for me if I wanted to switch. This was more than 10 hours after I called and complained! What hotel wakes you up in the middle of the night! read more

We had a terrific time here. The staff were so friendly and helpful. Our room with a king bed was indeed smaller than what we're used to but I had to remind myself that the Moxy is a different type of concept. Everything from the floor to ceiling windows, fixtures in the bathroom, to the LG tv is modern and upgraded which made up for my initial impression. It smelled and looked clean. The bathroom was very nice with upgraded fixtures like the shower head and glass "see through" doors. They provided nicely scented soap, shampoo, and conditioner in dispensers which eliminates the clutter. The towels were big and fluffy and soft. The bed was comfortable and I appreciated the white noise machine I found by my nightstand. We were on the 7th floor and had a great view of short north, and the sunrise. I appreciated there were blinds hidden behind the curtain we used at night when changing. It would have been nice to pull the curtain back but was unable to. The check in feature was neat and interesting. The person who checked us in was very friendly and attentive. We received two chips for drinks that we used later on for the delicious Moxy cocktails. Sadly, it was served in a plastic cup but that's Covid for you. The lobby was inviting. It incorporated both seating areas and a bar. It has a lot of different seating options and there plenty of outlets. The music being played wasn't too loud and set the tone for this type of establishment. There were a few tvs on as well. The bar looked well stocked and looked neat and tidy. We also checked out the other amenities such as the gym. If I had more time here I'd definite use it. The equipment looked clean and there were neatly rolled towels available. The rooftop was open and accessible and was quite an impressive space with modern outdoor furniture, lighting, and a great view! After we checked out about an hour into our drive, we received a call from the hotel letting me know I left behind my laptop. Initially I felt a dread -panic coming over me but when I asked if they could ship it to me and they could, i breathed a sigh of relief and continue on our way. Erica was so great she made my day. She called me a number of times throughout the process including when it was dropped off to USPS. I called the hotel and spoke to the manager John a couple of days later. I let him know we received it and praised his staff for being so professional, cool under pressure, and providing excellent customer service going above and beyond. I highly recommend staying here!!!! read more

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Woof. Gotta tell ya - I perused the negative reviews and the most recent reviews before posting this and I don't think I stayed at the same hotel as those people. First off - off the cuff a TLDR because the people who are looking for this info don't want to read my long af review: Pros: *Dog Friendly *Substantially nicer than you'd think a '3 star' hotel is *Comfy (but firm) bed *Great water pressure *Temp control ACTUALLY WORKS *Attractive hotel, A++ finishes *Security feels great *They know their audience and aren't afraid of it Considerations (not calling them cons): *It's in a late night district *Entry signage is minimal. *The rooms, while well appointed, aren't giant. -Platform bed has drawers but there's no dresser. -Plenty of hooks on the wall but no standing closet. -Standing shower but no tub, oversized toilet (great for accessibility, but a consideration for small tushies and those w kids) -Folding table and a couple chairs but no desk. *The elevator is *very* secure - you need a key card to access your floor or the rooftop patio. *WiFi is free, but the network is singular and open which is a bummer from a tech perspective. Remote jobs probably couldn't swing it. *For a dog friendly hotel, I'dve appreciated a little more transparency on areas to bring my dog to the bathroom *Their 'hip' branding leans a little too far in and borders ironically cringe - iirc, their computer-operator answers the phone 'hey bestie' which feels very stevebuscemihellofellowkids.gif. Actual con: *Parking isn't ideal -Valet is ~$35 a day, there are two garages nearby bookable w apps (ParkColumbus). --E Hubbard garage which is only steps away for ~$25 a day. Plan ahead. *No minifridge sucks. I spent 2 days here and had an incredible time. I came in (from Detroit) for a show and the price point, proximity and being dog-friendly ($75 fee 80lb weight limit) sealed the deal. You check in at the bar on the second floor, which *can* be bewildering if you don't know about it already. They give you a chip for a free drink at the bar. The second floor is a very cute lounge/meeting area (plus the bar). Key cards are specifically coded to the elevator. Careful! There's no adding/changing destinations once you're inside. Everything was immaculately clean, the lobby music was good but not intrusive & the hallway staging very pretty. Directional signage design chose form over function as it's a little ambiguous at a glance. Customer service was on point without being overbearing - employees were pleasant, casual without being problematic, effective, and efficient. Security felt good for a woman traveling alone. They answered all my questions promptly and provided great recommendations and advice. The room was incredible. I absolutely fell in love - perfect mix of timeless function and modern feel without feeling embarrassingly on-purpose. High industrial ceilings and cement accents, clean white subway tile, caged industrial lights, matte black bathroom fixtures, generous and warm light wood furniture, adorable 'vintage' rotary phone to call the desk, a low profile platform bed, two walls of floor to ceiling windows over the city (I was on the 8th floor). Great lighting and lots of mirrors. There's a great big television smack dab in front of the bed which is already preloaded with a Netflix app to sign into. The temp control in the room *worked too well* - I didn't think that was possible in a hotel. Mind blown. Good insulation even w big windows! When I set the room at the actual, perfect temp I wanted, it stayed perfect the entire time! The bathroom was comfortable and well lit. The room also had a clothes steamer along with the hair dryer which was a very welcome surprise. The toilet tissue was better than standard economy/septic friendly single ply. They ! Actually ! Had ! Real ! Soap ! I HATE tiny toiletries. I was thrilled to not have to obsessively ration my soap. My room faced S/SE so I left my curtains open and got a great peek at sunrise each morning. The 6th floor rooftop balcony was an amazing place to have a cup of coffee in the morning - dog friendly too. Little street noise, but interior was silent - no noise from neighbors. Linens were immaculately clean, soft and fluffy - zero dust on the baseboards. They take care of their stuff. In all - I will 110% be coming back. It checks all of my boxes and more. If you know what you're going to ahead of time, if you mesh with that vibe, then I think you'll have an incredible time. If you're just rolling in with no knowledge and a certain kinda outlook on hotels, it might rub you the wrong way. If you're a traditionalist and subscribe to an early 2000/2010s (or earlier) idea of what a hotel should be, should provide, and need your ass kissed and pampered by 'service people' - then check out the Ritz cause this ain't that. But what it is - is worth every bit of my time and the money I spent here. read more

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the bathroom smells like cigarettes and there's a couple stains on the shower curtain.

Worst hotel I've ever stayed at, period. The walls and floors are so thin you can hear the two different bars/clubs until they close at 2-3am. When asked to be shifted rooms, we were informed this is a party hotel and sleeping isn't the priority. As others have said, rooms are tiny and staff is terrible. Avoid at all costs. read more

One of the worst hotel experiences I've ever had. They told me at check-in that the bathrooms would be out of service for four hours the next morning (!). I was told I could either pay full price and stay with no working toilet, or receive a refund and GTFO. I chose to leave and find a different hotel in the middle of the night, one with a functioning bathroom. Then had to fight with them for weeks to get them to actually refund my money. They kept telling me they would and then not doing it, hoping I'd forget. Also the lobby is dingy with a thin film of grease over everything. I'd honestly be scared of what the rooms are like. They were handing out bottles of water to customers as though they do this all the time. You have to wonder what's going on with the plumbing in that building. Honestly the health inspector needs to pay them a visit. read more

This hotel is centrally located in the short north district. We received friendly service from the bartenders/hotel workers but honestly the hotel just has a weird concept. It's like they tried to turn a bar into a hotel? It's just an awkward set up. The hotel room was honestly tiny & had the bare minimum (no closet, iron, etc) but felt somewhat clean. The power went out twice in the middle of the day which was frustrating but they made up for it by giving us some free drinks at the bar :) to be honest, I'd probably only stay here again if it was significantly cheaper than the other hotels in the area. read more

Great drinks. Great service. Amazing evening atmosphere for a hotel on High St. I left a few items behind -- accidentally -- and upon returning the incredible staff greeted with my name and confirmed the items I was missing were mine. I couldn't be happier for getting my wallet and phone back safely. As a non-guest, yet local who lives adjacent to the hotel, the Moxy always has a great atmosphere for a few drinks with a great staff! read more

Bartender with dreads was rude and unprofessional. More interested in hanging with his friends than making money for the business. It's always depressing to see someone put their friends before what's good for the business. I also understand being direct and even curt and times, but re-explaining this situation to me as if I'm incapable of understanding the information presented the first time, is really not a reflection on me but honestly a reflection on the maturity of the worker. Grace should be a given, considering we enter this industry to be at the service of others. I suggest more training, considering the luxury aesthetic. I can't imagine how much in sales have been lost to this style of service. read more

I originally left a negative review because I felt that management wasn't handling my concern properly. Susan reached out and went above and beyond. I appreciate you making this right and keeping me as a loyal Marriott customer. read more