I have had several difficulties with my car over time that I have been taking it to Hogans Muffler…read moreand Brake. First I want to say that I never should have trusTed Hogans Muffler and Brake. I have been astonished how many repairs that Lewis Toyota has fixed that I reported to Hogans Muffler and Brake. I reported the front brake problems to Hogans. I reported losing oil and engine problems. Hogans said they couldn't help me but Lewis Toyota helped me! My car hasn't run better for years! Ray and Mike thank you!!!

I am writing to formally express my disappointment regarding a recent service experience at your…read moreTopeka location. I believe it is important for your management team to understand the breakdown in communication that occurred during my visit last week. The Issue * Initial Quote: I contacted the Parts Department and was quoted $157.81 for a battery, with an offer of a complimentary battery test. * The Service Visit: Upon having the battery tested, I was informed it needed replacement and authorized the service. * Discrepancies: At the time of pickup, the final bill was significantly higher than the quoted $157.81. When I questioned this, the service department claimed no knowledge of the parts quote and noted that the Parts Department had already closed. * Hidden Charges: I was initially charged a $28 installation fee (which the Service Manager did subsequently waive). Upon returning home and reviewing the receipt, I discovered a $40 charge for a "Terminal Assy" that was neither discussed nor authorized. My Concern While I understand that additional parts are sometimes necessary during a repair, I firmly believe that I should have been notified and provided with a revised estimate before any work exceeding the original quote was completed. When I specifically questioned the final total at the dealership, that was the appropriate moment to disclose the extra part and the price increase; unfortunately, this did not happen. Following up with your team via phone has not resulted in a satisfactory resolution. As a customer, I expected transparency regarding costs and professional communication regarding any deviations from the initial quote. This experience stands in stark contrast to my recent experiences with other service providers, where procedures are transparent, quotes are honored, and no hidden fees are added without prior consent. I am sharing this feedback in the hope that you will review your internal communication processes between the Parts and Service departments to prevent this from happening to other customers.

I needed a new key fob and they never ordered it I had to get one and take it to them to be…read moreprogrammed. Then they had to send the key to get made to work with my car. I would not recommend this Hyundai. All together this took 2 weeks a multiple trips.

Just worked with John Ard on the purchase of a new truck. Hands down the best salesman in the…read moreTopeka area. Great customer service and took care of us like we were his own family. I'll never buy a car the hard way agian. I'll only buy one #theardway

The service center has been nothing short of dismal. I took my car in last time for an oil change,…read moretire rotation, and to look look at a check engine light. Got the car back and I noticed the floor mat was missing. I told the service guy and he was rude about it. He told me he would order one, which seems to indicate I have to pay for their mistake. I hadn't even left the lot when the check engine light came back on. That's frustrating when they charge for troubleshooting and running codes. As it is summer, I was surprised they never mentioned anything about the air filter. I went to change it myself and there's a literal rat nest in the box, turds and all. The multi-point inspection is apparently a joke. Between the poor service and rude employee, I'm never returning here.

Purchased a brand-new Cavalier from this place years ago. It turned out to be a total LEMON. The…read morecruise control would slowly speed up and slow down, literally 'rocking' me to sleep on the highway!!! Wouldn't let me exchange...had to bring the crappy car in and out of their shop for 6 weeks. When I arrived to pick it up from their shop on the day they promised it would be ready, it wasn't ready. When I expressed my frustration they tried to placate me with a STUFFED TEDDY BEAR!!! Are you freaking kidding me??? A TEDDY BEAR??? This might've made sense if I'd walked in with a child, but I didn't! Nope, the teddy bear was meant for ME, adult! An adult with boobs. I'm 100% sure this never would've happened if I was a man. This was a number of years ago so hopefully they've changed the way they do business with people, including women. It's like we're people who make up 50% of the population...people who can make our own money and buy expensive things like cars with it. This woman has never owned a Chevy after that experience with Ed Bozarth. And of the 6 cars I've had in my life, that Cavalier was the worst POS I ever owned. *Side note--one day I was rear-ended by someone in a Ford pickup. The Cavalier crumpled like a Dixie cup and was declared a total loss. I took the insurance money and bought a used Honda Civic. Drove that for 10 years with zero issues.

Purchased a 2004 Volvo XC70 from them and it was a great experience. Fair price and a good car…read more Very easy to work with and, in talking with them, they put time and effort into each car to make sure it is running as well as possible before they sell it.

From the owner: Specializing in quality used affordable vehicles.read more

I had my Jeep towed in with a seized motor. They confirmed I'd need a new motor and quoted a pretty…read morehigh price to replace it. I asked what I owed them for the diagnosis and was told around $30. I found a cheaper price elsewhere but when I showed up to collect my vehicle my diagnosis fee jumped to $95. Don't trust any quote they give you. It's a bait and switch operation.

Friendly Always willing to work with you on time. We have always stayed there while they finished…read morethe work. As we are there they will check with us if there is something that they think might need to be fixed

Wyatt Bailey was our salesperson and was extremely professional, knowledgeable, and patient in…read moreanswering all of our questions. We will definitely go back to him for any future purchases.

WORST SERVICE DEPARTMENT! Don't bring your vehicle to this…read moreservice department, is the worst place I been in. You will regret for sure if you do. I took my truck here to find out what's wrong with it, they told me transmission service has to be done, they supposed did that, they charged me more than $500. My truck still not working properly and I took it to AutoZone and they used the scanner and told me something wrong with my transmission, so I took my truck to a transmission specialist. Transmission doesn't need the service, my truck needs a new transmission and this guys didn't know that? They only make me spend money with them and they didn't did nothing right. They STOLE ME MORE THAN $500.00 and this not included the inspection cost I think it was $130.00 I pay all this money for what? For nothing.

I had an exceptional experience with both the sales and finance teams. The entire process was…read moreimpressively efficient and seamless. I was in and out with my new vehicle within 30 minutes of arriving from out of town. (We had been communicating and finalizing the sale remotely) I came in with two young children, a vehicle packed for a weekend trip, and multiple carseats to transfer. The staff was incredibly patient, helpful, and kind throughout the entire process. Cedric, in particular, went above and beyond. Not only assisting with the transition of everything between vehicles, but also programming the new vehicle and ensuring I understood all of the new features before leaving. I truly appreciated the level of care and efficiency. This was one of the smoothest and most stress-free vehicle purchases I've experienced!

No stars in my book…read more Years ago, I made an inquiry about a part for my old ford and never once received a call back. Fast forward here now in 2025, I decided to give it another go and checked out their used cars online. I made the mistake of making a basic inquiry on a Hyundai Sonata. I decided to buy a car elsewhere and now after 3 weeks, they still call me and leave voice mail messages pestering me about buying a car from them. This is EXACTLY why most people hate dealerships in general. The car buying experience should be fun, not annoying. A simple inquiry shouldn't turn into hounding. Please stop calling me. Please. Yes, this means you, Courtnie.