Wyatt Bailey was our salesperson and was extremely professional, knowledgeable, and patient in answering all of our questions. We will definitely go back to him for any future purchases. read more

WORST SERVICE DEPARTMENT! Don't bring your vehicle to this service department, is the worst place I been in. You will regret for sure if you do. I took my truck here to find out what's wrong with it, they told me transmission service has to be done, they supposed did that, they charged me more than $500. My truck still not working properly and I took it to AutoZone and they used the scanner and told me something wrong with my transmission, so I took my truck to a transmission specialist. Transmission doesn't need the service, my truck needs a new transmission and this guys didn't know that? They only make me spend money with them and they didn't did nothing right. They STOLE ME MORE THAN $500.00 and this not included the inspection cost I think it was $130.00 I pay all this money for what? For nothing. read more

Mw and my wife bought a 2021 Ford Escape SEL nice vehicle but not happy on with the sales dept. They did not walk us thru the options on the vehicle there for tell us the options on the vehicle. Also they promised to vix somethings on the vehicle to make us happy now they wont even answer are calls. This dealership has poor customer service and sales dept. I will never fo business with them again. Payed more than the vehicle is worth read more

Service advisor Brian C should either learn to smile and be friendly or possibly should find another line of work. I work in customer service and his lack of communication and lack of follow up is subpar at best. The bad thing is the service dept is pretty good however the service advisor and service managers negative attitudes ruin it. read more

Joke of a company bought part online and provided VIN number to insure fit on their end and par did not fit. Paid shipping twice to ship to me and to ship back and was not refunded either. my time was wasted and I'm out on shipping both ways. The part should have never shipped out if they would have check the VIN which I provided read more

Great Sales department and service area. I got the best deal I could possibly get on our new truck. After contacting almost every dealer from here to Texas, our local Briggs Dodge dealership got us the best price on a new factory ordered truck. Not only was the sales experience great, but also the service department has been amazing! read more

I brought my vehicle to Briggs Dodge with a couple service issues. My experience there from start to finish was the best I've ever seen. My vehicle was being looked at within an hour, the service manager that I dealt with directly was understanding, courteous, and professional. Most importantly, his team identified the issues and had my jeep running great in about 24 hours. I was working out of town and needed to return home to Albuquerque the next day. Briggs made that happen. This business sets the standard for their industry, the owner should be very proud to have a team like this, I would send my daughter to Briggs trusting that she would be treated with respect, dignity and knowing that she would be home soon. read more

Great buying experience with Haydan as my salesman.

I drive an 09 Dodge Ram that I needed to replace heater core. While having dash apart realized I had a broken blend door . Showed up at Briggs on Friday Nov 29th at 430 pm. As it was black friday so it was super slow. The parts guy had one of the most negative attitudes I have seen in awhile. He basically told me the part didn't exist while I was holding it in my hand! Had zero interest in the customer. Overall bad experience. Actually told me to check advance auto. Really? You're the dealer parts house and if you say you can't get it, why could they? Ended up contacting another dealer across the state line that got me taken care of right away. I'm a dodge guy and it's pretty messed up I have to leave the town I live in to get good customer service. I will not go back. read more

My fiancee and I were simply looking at different models of vehicles to purchase in the future when we start a family. We went in and looked at some vehicles with zero pressure to purchase. Michael, a new salesman at Briggs in Topeka, walked us through some options and stood out in 96 degree weather for over four hours informing us on the differences of each model as well as being personable with us. We felt at ease and actually found a car we couldn't pass up on. Hands down, Michael is the best salesman we had dealt with. Yes, he is a salesman who has to sell cars to make a living, but if you want to have trust in someone and actually build a connection with someone, look no further than Mike! He made every process easy and as informative as it could possibly have been as well as going out of his way to be on our side when it came down to negotiating terms. If you're looking for a vehicle in the Topeka area, I couldn't recommend anyone else as high as I would Michael. You won't be disappointed and you'll walk away with or without a car, but you will have met one of the greatest humans in the business. read more

Took my car in three going to be 4 times for creaking noise while turning the wheel they replaced the tension struts didn't help the problem. They cleaned bolts they said that usually takes care of the problem it didn't they said they didn't hear it after they cleaned the bolts I heard it as soon as I left have to take it back again for the 3rd time and probably more read more

Loved my used car buying experience at Briggs Dodge in Topeka, KS. The staff were respectful, patient, and kind. I was treated like they knew me personally, outside of the dealership, and felt the gratitude for my patronage. I have received service calls and check-ins several times since the purchase. Their follow up is outstanding. Our relationship didn't end just because I was "in and done" with my purchase. Very happy with the customer service values expressed by the Briggs auto family. I am a customer for life! read more

Had a bad experience and customer service called the next morning to ask how our visit was. I told her it was horrible. I explained, in detail, what happened and she apologized for the awful service and after speaking to her manager asked that we come back in to speak with a new salesman. We obliged, hesitantly. We went in the next day and had the finance manager and a new salesman working (seemingly bending over backwards) to get us into the van we wanted. The payment is a bit higher than we wanted, but they gave us $3,100 and some for our trade (a huge jump from the $500 we were told was the most they could give two days prior), GAP insurance, a 3 year 'anything mechanical' warranty, and five years of free oil changes (or 20, depending on how we utilize them)! They even worked out an arrangement for us to pay the down payment over five weeks, so we could drive away today. Much more helpful and courteous today. Almost like a completely different dealership! I am glad we went back though, this newer van is very nice. read more

While traveling across country with our Dodge Ram truck pulling our 5th wheel the check engine light came on and the transmission was acting up. We called the coddle dealer in the area, they told us to bring our truck in so they could do a diagnostic on it. We were in and out in less than and hour diagnosed and repaired. Kind, courteous, efficient and reasonable price. Briggs Dodge is the best!!!!!! read more

Just wanted to share my experience with the service department at Briggs Dodge Topeka. My son took his truck in for service March 2. We have a warranty through Alpha warranty co purchased when we bought the truck, not from Briggs Dodge. When they called in the problems on the truck we were told nothing would be covered because it was all due to the serpentine belt. The serpentine had been replaced just 1 month prior so I called and inquire as to how this could be. Apparently when they called it in they made a mistake and didn't tell the warranty co it was due to the water pump going out and causing the serpentine belt to break and get wrapped in the alternator. I then had to file a appeal with the warranty company to fix parts and was still told they wouldn't cover the alternator due to it having been replaced 1 yr ago with Briggs and being under a 2 yr warranty. Briggs said that the alternator only had a 1 yr warranty and it wasn't covered. At this point I thought Alpha warranty was trying to get out of paying for repairs and turned them over to BBB. After much back and forth through BBB I was made aware that when Briggs replaced my sons alternator the year prior they used a remanufactured alternator and were paid by the warranty company for a new one. When my son called to question repairs they offered him $130 for the difference, which we have yet to see. Through the BBB alpha has agreed to make this right and to deal with Briggs. Just wanted to let everyone know apparently they need some close monitoring of what they are telling you and what parts they are getting paid for. This is a bad business practice and I feel terrible that I turned in the wrong company to the BBB. Briggs has not reached out to us to rectify this situation and we have paid over $1500 in repairs which I can only question. If anything is done to make this right this post will be updated. read more

Just purchased a used vehicle from Travis Privat at Briggs Dodge today. They worked with us on our trade in and their customer service was excellent. In and out with our purchased vehicle in under 3 hours. Very pleased and will be back. read more

Their service and parts departments are great! Their service is quick, great, and they did what I had asked them to - no more, no less - and all with good quality to boot. I could even order parts online and pick them up within a day or two, with accurate prices quoted, and no surprises. read more

We needed a trailer brake module installed quickly as we had purchased a travel trailer. I called to have it installed. It was backordered and could be a few weeks before we could get it installed. The service manager called around, found one and set up appt for next day. They even had a gentleman that would take me somewhere while it was being installed. Other than an error in amt of time it would take it was a great experience. Not only did they install it but took the time to teach me how to operate it. We didn't purch our dodge truck from them but we will now move all our maintenance to Briggs Dodge Topeka. Thank you for great service. read more

I have never had a positive experience with Briggs. Just last week they baited and hooked my dad for a new car.They told him they could sell him a RT Challenger for 22k. Then as soon as he was ready to sign the papers. They told him they couldn't sell him it that cheap, but for their mistake they could offer him on a car he wasn't looking at. Don't fall for their sleezy dealership tricks, & if your a woman do not even bother. When I took my car into get repaired they quoted me over 2k, which mind you didn't fix the problem. And they nearly doubled the cost with their labor in parts than it took me to fix on my own. In the last year I have wasted over 2 grand for repairs I didn't have the equipment to do myself, at their service department. I have had a horrible vibration in my car & every time they told me it was fixed and I was too broke by the end to keep it there until it was. I ended up getting it fixed by sears and they quickly found the problem. Maybe instead of trying to find the most expensive repair it could be, I suggest they try good customer service and fix the cheaper first. read more