I cannot thank Rod enough for his help selling my car. I had been trying to sell it on my own for a…read morefew months before working with him. I was moving abroad and in a time crunch. He got to work quickly and even helped get it into the dealer for a recall repair after I'd moved away. Rod managed to sell the car for top dollar, working off of the list price we'd agreed on. Even with his fees, I netted more selling it with him than I would have if I'd accepted any of the really low offers I had gotten on my own. It was especially helpful that he manages all the payment, banking and paperwork details since I was out of the country when my car sold. If you want a pain-free way to sell your car and someone who will work hard to get you the most for it, Rod is the way to go.

We had a 2012 Audi A5 convertible that we wanted to sell, having just bought an EV. Ron was very…read moreeasy to work with and he recommended a listing price for us. Our car was in primo shape and just trading it in would have gotten us quite a bit less. Out car sold very near to his recommended listed price and was gone in about 2 weeks. Highly recommend him for selling your car, especially if your car is in a pretty good condition, as ours was.

We had an outstanding experience buying our new car from Subaru of Bend! We intentionally chose…read morethis dealership because we wanted to support a local, family-owned business that stands by their values. From start to finish, the service was top-notch. Our salesperson, Nick, was genuinely fantastic. He was knowledgeable, helpful, down-to-earth, and there was zero pressure. He made the process fun and stress-free. Frazer our Director of Finance was equally great: fun to talk to, easygoing, transparent, and absolutely no high-pressure sales. It was just honest help to get us the best deal.If you're looking for a dealership where you'll be treated right by real people who care, Subaru of Bend is the place. Highly recommend Nick and Frazer!!! Thanks for the great car and excellent experience!

We recently moved to the area and we were pleased with the service. We loved our Subaru service in…read moreAZ and feel Bend Subaru provides the same level of service. We will be back.

It's rare to walk into a place where the staff greet you and make sure you have been assisted. They…read moreremember who you are and smile. We had an issue with our Sequoia and unfortunately it needs more work, but Kendall Toyota stepped up and took care of us. Derek walked us through and helped to get us into a new Sequoia. He was so kind, knowledgeable, and professional. Eric was so pleasant to work with and made the financial support we needed to make it workout for us. Overall it was an excellent experience to be taken care of when you don't know what to do. I also need to mention how amazing the service department is.

I highly recommend Jesus Valdez and Jackson Morse at Kendall Toyota of Bend. They were both very…read moreeasy to work with, very knowledgeable, and very respectful/ no pressure. We did our research and ended up buying a car with them. Thanks Linda Todd and Jay Kruse

I came in with my elderly parents to trade in their 2 older cars and purchase a new vehicle for my…read moremother. When we pulled up and before we were even out of the car, Davis popped out of the building ready to help us in our search. We were interested in new CRV's and HRV's and decided to test drive both. We found The One, a beautiful 2026 CRV EX-L, loaded with all the bells, whistles and latest tech. Davis was super professional and had ALL the answers to our many questions. While we were there for hours and getting tired, Davis made this experience seamless and very easy, walking us through the process every step of the way. I came to find out that Davis had only been employed at Bend Honda for 3 months and that he was new to the car business. Could have fooled me, he seemed like a pro to us! Mom loves her new car and she'll probably be calling you soon to get a further rundown on some of those bells and whistles. Thanks Davis!!

My Mini and I finally got back on the road about two weeks ago. Getting it completely repaired and…read moreputting the inside of it back together was a long haul; from the second week of February to the second week of April. Bend Honda did pay for the electrical repair. They refused to replace the carpet, which took weeks of hanging in my garage to dry out. They did not pay for the windshield which was the cause of the problems. Nor did they pay for the replacement of the key fob antenna receiver that was ruined by the windshield leak. You see where I am going with this. They did however, insist that I sign a document that agreed that I would not require anything more from them before they would agree to pay for the electrical repair. The electrical was an expensive endeavor and I understand that eats into their profit. But, the car was not in good condition and that would be their responsibility. And they just were not nice about handling it. I still have to fix the key fob antenna, but at least I am driving it now! As much as I would like to endorse Bend Honda, I cannot. Please save yourself the trouble. Visit another dealer.

Great experience! Had a small issue after test driving a classic Charger. Guy didn't hesitate to…read moretake care of it and even transported the vehicle several hundred miles for no added fee for the small inconvenience. Guy and Rob were very honest I felt and made the process easy and enjoyable. I would highly recommend them for any of your vehicle purchases.

Just bought a car from Just Used Cars. They have a wide selection of inventory. I found the car…read morethat I wanted. The salesman gave me receipts for recent repairs done before the car being on the lot. I was also given a check sheet for all the working parts checked by their mechanic. They were willing to negotiate the asking price down to a fair level. The car was in immaculate condition. I was treated courteously. I test-drove the car alone. The paperwork was completed promptly The next day, I realized that I needed to change something on the paperwork. I went back. The sales manager was able to correct the paperwork easily and quickly. My experience was the best. These guys are honest, courteous and knowledgeable. I recommend them highly.

1 star. At the end…read moreof the day, we signed the paperwork, so we take responsibility for not slowing down and triple checking every feature and trim level ourselves. However, the issue we had was the amount of incorrect information given by the sales staff regarding the Kia Carnival trims and features. About two months before purchasing, we did our first test drive with one salesperson who told us we were driving the base model, when it was actually the EX trim. Recently, when we came back and purchased with a different salesperson, features were discussed as if they were included on the trim we bought. Because of those conversations, we believed we were only stepping down one trim level and giving up a few small features, not buying the actual base trim. After getting home and spending time with the vehicle, we realized multiple features we thought were included were not there. Again, we accept responsibility for signing the paperwork and not researching more deeply ourselves, but the dealership employees should know their own vehicles and trims before advising customers. I will recognize they did meet one of our needs. I had a limited amount of time because I was on a work break, and they did a lot of the negotiating and paperwork preparation over the phone before we arrived. That part of the process was smooth and appreciated. However, we had multiple needs, not just speed. We specifically mentioned multiple times that the SX trim was the one we really liked, and that we were okay stepping down one trim level to save money. At no point did anyone stop and clearly explain, "Hey, this is actually the base trim, so you are losing a lot compared to both the SX and the EX." If someone had simply explained that clearly, we would have immediately realized the mistake before signing. That kind of honesty and product knowledge would have made us even more loyal customers long term. What disappointed us most was the lack of willingness to reasonably work with us afterward. We were willing to trade up immediately into a higher trim, meaning the dealership would have made another sale at a higher price. We understood there would be some loss because vehicles depreciate once driven off the lot, and we were realistic about that. However, being told the vehicle had essentially lost around $11,000 in value after only 3 days and minimal use was not something we could financially justify. Especially considering we received a strong deal originally, the dealership could have likely resold the vehicle close to what we paid and worked with us somewhere in the middle. Even something closer to a small loss on our side would have kept us loyal customers long term. Instead, it felt like once the paperwork was signed, customer service no longer mattered. The Carnival itself is a great vehicle. This review is strictly about the dealership experience and the lack of product knowledge and post-sale support. Buyers should absolutely triple check every trim, package, and feature themselves and not rely solely on the expertise of the sales staff. Unfortunately, because of this experience, we will not be recommending this dealership to friends or family.

I bought a 2019 Ram 1500 from them. I did not know it was factory modified to race in Canada. They…read moreremoved 300 lbs. from the frame decreasing towing capacity by 2100 lbs. State Farm cancelled me sighting it is not insurable in Oregon. They finally reinstated my coverage only to cancel it again 2 weeks later. I went in and spoke to my agent he was able to get it reinstated 1 hour later. Then DMV said they would not register it. I drove around 8 months with no registration till they finally did issue me one. The 3rd day I owned it the left front drive axle started clanking while turning. I found the front differential was leaking and the outer bearing boot was torn. I emailed Jack and Brice, told them I would change it out myself while adding a leveling kit if they would pay for the drive axle and seal they both said yes. I sent them the AutoZone receipt and pictures. They said I would be getting a check for the $189.56. They never sent the check and then always out of the office when I called. Don't trust them.

Excellent experience! I just picked up a clean Jeep Cherokee (XJ) from Morgan at Local Motors. He…read moreis very honest and strait-forward, no salesperson BS with him. I live in San Diego, but have been looking for a nice XJ for a couple years. I ended up buying it over the phone, flying up, and driving it over 1,000 miles back to SD. Morgan was very easy to deal with, and he is NOT your typical "salesman", but honest and and professional. I would highly recommend Local Motors to Bend-ites! If you don't find good experience, you can fly to San Diego and I will give you free surf lessons. Boom.

These guys are awesome - easily the best experience I've ever had buying a car. Seriously. Worked…read morewith Donnie and got an amazing Jeep XJ Cherokee. He was super nice, honest, laid-back, and transparent (total anomaly for a car salesperson right?). Even after we had our mechanic check it out and came back with some things that could be tuned up - which wasn't a ton as the car had one owner and they seem to try to only get cars with one owner - we came to a totally reasonable deal. I would absolutely come back here to buy my next car over anywhere else in Bend, and would recommend the same to anybody else.

Terrible dealership. I wish I could take back my purchase and buy elsewhere due to their service…read moredepartment. Brought my vehicle in a week before warranty expiration. Of the six items that needed repair their service department looked for reasons to deny rather than fix or even try to replicate the problem. For instance, the factory horn that can be seen thru the front grill on a Wrangler 392 appears to be rusted. Went back and forth with the service advisor on how that's a factory horn and he kept on insisting that its aftermarket. After many times going back and forth, turns out the plastic cover on the factory horn came off and exposed metal - still can't get an answer why this isn't covered under warranty. 2) the vehicle came with half-doors and soft top uppers along with factory full doors (Jeep). The factory soft top upper doors began leaking and leaving about 1-2 inches of water on the driver and passenger floorboard. First the service department claimed it's not covered under warranty because I installed a rack on the back half of the vehicle. When I pushed back, because the leaks were coming from the front, they pivoted to say the tops were aftermarket and Chrysler would not cover after market parts. Had to go back and forth again with the service writer. First he said he couldn't see the jeep came with those doors from the factory. Then he said they are not OEM. Upon pressing, he miraculously noticed the Chrysler emblem on the corner of the vinyl window. Pretty obviously you ask me. 3) alternator not charging battery. Service response was that because I added after market lights to vehicle, the can't diagnose and troubleshoot. 4) transfer case not engaging front axle housing. Known problem in the 392. Supposedly they found metal shavings in the oil. When I called bull they pivoted and said it's due to my aftermarket axles and Chrysler will not cover them. I call bull specifically because when the Jeep would not engage the front axle, I changed the oil and it was filthy dirty indicating a problem with the problematic clutch plates. The dealership didn't check the oil! I call bull. The vehicle was never driven with the new oil. A few more issues but I won't bother. I have never experienced such terrible service from a dealership. I would have expected them to be on the side of the consumer. I will NEVER bring my jeep back to this dealership in Bend. They lost a customer for purchases AND for service.

Lost my business before I even stepped in the door!…read more Logan in sales was being short and rude from the jump. Good job buddy you single-handedly lost your dealership money.