These guys are a bunch of con artists and thieves! I would not recommend taking anything to these…read moreguys. They had my rig for 5 months, charged me $4k and gave it back running worse! They call themselves a performance shop what a joke they can't even tune a machine lol I literally had to push it in the trailer to get it home. Honestly can't believe this shop is still in business

From the owner: We are the premier shop for UTV and ATV parts, service, and high-performance work. We also offer…read moretop notch suspension rebuilding and revalving to get you the ride on your UTV or ATV you want to ride longer and faster in more comfort. Give us a call or ask questions on the website. Remember if you can imagine it we can build it for you!

Amazing experience on the purchase of my new Harley. Awesome team and great pricing to boot. Shop…read morehere last for sure!

Was there on June 20th with the RUSH RIDE. Had my oil changed and was charged $29.99 for syn oil…read more Syn 3 oil from Harley is $17.50 per quart, I don't understand the extra charge!! The oil filter was also $8.00 higher than anyone else. None of these prices were discussed a head of time or I would have declined. We did 6,000 miles on that trip but I had 3,000 to go before I needed service so I would have waited to find a more reasonable price without so many extra fees.

Nice guys until you ask them to honor a trailer warranty for trailers purchased through them…read more Something that would have cost them $100 in warranty support, resulted in a loss of several new trailer sales. Escalated to the parts and service manager, and was literally ready to purchase an additional trailer with Uriah that day. And they don't care. I was disappointed in this lack of customer service :( It's extremely rare I give a bad review, but when top management of an establishment isn't willing to honor a warranty, even more so when you have a customer with a check book out to purchase another trailer that same day...that says something. I hope that things change down the road, and there's an opportunity to 'shop local' again. Tri Cities has some good alternatives that stand behind their warranty w/o dickering. I wanted to stay local....

Always provides prompt, professional service and advice. Back in their 9th street days, they…read morecustomized our small trailer, now they perform regular maintenance and help when things invariably go wrong as your getting ready to leave town. Prices are fair. If you are from out of town (or in town lol) these are people you can trust.

Window tint nightmare!! He's careless, sloppy, air bubbles, tracing from razor and NO REFUND…read morePOLICY!!

From the owner: At Tri City Auto Labz, we are dedicated to delivering exceptional services as a small business. Our…read morerange of offerings includes Automotive Detailing, Boat Detailing, as well as advanced solutions like Paint Protection Film and Ceramic Coatings to meet all your vehicle's protection requirements. Additionally, we provide touch-up painting and undercarriage coatings. If you are located in Richland or the surrounding areas and require a specialist, we would be honored to serve you.

I was in a bad place. My bikes chain broke off and it took out part of my crank case and destroyed…read morethe tensioner in the process. I was stranded and was looking at a totaled street bike. They dropped their other projects, drilled and tapped back broken parts to the case and machined a piece for the tensioner. I was looking to part out a bike I loved and now I am looking at putting another 60 thousand miles on her. They got me back on the road the next day and saved my bike. Great guys to boot.

I've used, or tried to use, these guys twice now. The first time, two years ago, they took my…read morebike, told me the repairs would be "about" 1 week, and told me it would be 1 more week, for over a month! He did give me a discount on the work, for the trouble, and was willing to pick up my malfunctioning "classic" for free, though, so that helps somewhat. The second time, I called and arranged for pickup on my bike for repairs. This time, I was told that they were about 4-6 weeks out for any new work, but if I was interested and willing to wait, they'd still pick up and do the work. So I said yes, and waited. Two weeks later (This week[6/5/2015], actually), I was told that they could take my bike in immediately. I made arrangements to have it picked up the next morning, and waited and waited, and was late to work, and they never picked up my bike. I called and left a polite message that I had waited, and hoped nothing was wrong, and please call to arrange another pick up time, and have heard nothing back. I'm done with Xtreme heights after this...it's just ridiculous and frustrating, not to mention unprofessional.

So between misdiagnosed and shoty workmanship this shop cost me thousands of dollars and weeks if…read morenot monthes of missed riding days. Skipped test rides and parts that got misplaced or were broken and not recognized i wonder if its lazyness or incompatance. You should youtube it and do it yourself. Might be great for cars, but harley mechanics they are not. Great people though.

My wife and I were driving our 20-yr-old car to our Arizona vacation home. Although we had just had…read moreit in for a checkup at a shop near our home in Washington, we started experiencing difficulties about half-way through our first day of travel. The car would "miss" badly when accelerating. We limped into our first scheduled stop-over, La Grande, OR, and immediately began calling auto shops. It was late in the day, and the first two shops we called couldn't work us into their schedule. We spent the night tossing and turning, wondering if we should turn around and try to make it back home, or hang around La Grande and see if we could get into a shop. The next morning, shortly before 8 am, I made one last attempt at contacting a repair shop. I called B&B Auto Repair. What a lucky decision that was! The owner of the shop asked us to bring in the car immediately, and said he'd see what he could do. Bottom line: he and his partner worked all day on our old clunker, and just as we were beginning to give up hope, they found and fixed the problem (Turned out to be something our local shop should have taken care of...) The guys at B&B are extremely knowledgeable, thorough, and persistent. Unwilling to give up when the first "quick fix" didn't work, they literally worked on our car all day long. (We found out later that they had "bumped" a couple of their regular customers to accommodate us. As owner Ben Bean told us, "We had to help - you're just kind of stuck here".) We couldn't have been happier with their work, and felt their bill was extremely fair considering the amount of effort expended, potential loss of other business, etc. We heartily recommend B&B Auto. In addition to auto repair, they also specialize in motorcycle repair. AND, if you are a Harley enthusiast traveling through eastern Oregon, be sure to check out their line of parts and accessories. And don't go anywhere else if you need repairs!

Tom's staff rides the same motorcycles that they are selling. Very knowledgeable about the products…read moreand what to use to improve performance. They tend to have accessories that are sought after in stock.

Facebook ad said "people drive to Tom's". I said "I'll decide" after buying a new beta from them. I…read moreunderstand why now. Drove from Montana, Super friendly, awesome, informative people here. Best all around dealership experience I've ever had. Anywhere. Period. Make the drive. Thanks Mike, Tyler, and Shea. P.S. I don't yelp so good job again guys