I'm 19 now I brought my can am 4 wheeler there about 4 or 5 years ago it's still sitting back there…read morebroken and after so long of them "waiting for parts" we wanted to just pick it up broken and take it somewhere else to have them fix it just to find out that they won't give it up to us unless we pay there "storage fee" which is more than we bought the 4 wheeler for it was somewhere around 1200$ and as of now for the last 4 years it just sits outside in there lot left to die getting weathered on

Wonderful! What could have been a bad day turned into a day of appreciation and thankfulness. My…read morehusband and I's 2007 Suzuki Boulevard broke down in front of USA Honda and we both had to push it a block back to the store. Eric the owner assessed the problem for free and gave us a very good quote for repair. He gave us time to get a trailer to come back to get our bike, and gave us a ride home! We can't say enough about USA Honda and Eric's 5 star customer service, God Bless them. -M T H

Finance manager MIKE at the import bikes section (ride now powersports) is amazing and goes above…read moreand beyond to help facilitate the sale. I was able to do a bunch of the financial paperwork online before I even showed up, with mikes help. Very happy with the 2023 KLR650 they helped me purchase! Also Jessie in the parts department spent an hour helping me find the right helmet for my head without complaining and was a joy to work with. A+ for both of them Most of the staff here is above and beyond friendly and helpful.

Went in with my bike with intentions to sell it, ended up getting pressured into trading and before…read moreeven talking to any sales man i walked around looked outside at their used bikes then made my way inside the store and the whole time i was in there couldn't stop but notice... Bad Biker Babe (Justin the salesman) being mad weird w his lil Bihh to busy playing "grab ass" to do their job also an employee i'm guessing... could've cared less but PDA at work? Inappropriate conduct of work? lack of professionalism? Having a whole team slack that bad and get treated low when you know its an easy process? Professionalism clearly isn't a requirement on the hiring checklist. If you're hoping for service, make sure you're not interrupting their flirting session & proves to show the level of business and management they got. Shop gets a 4/10 only Kawi 1k's

I called and was told that the service manager would call me back, but she never returned my call…read more I called a second time, and Mark said he would connect me to the service department. After 20 minutes, she finally picked up, took some information, and put me back on hold for a long time. Don't waste your time and money here.

I bought a used side by side, Arctic, Wildcat 1000x. I was advised to have it serviced by a…read morecertified dealer before using it, so I did. JMC was the nearest dealership to me. I asked them to give it a tune up, check for anything that might be wrong with it and told them it was throwing a code that I wanted addressed. They said that the code was an old one and cleared it, that it didn't need the crankshaft sensor replaced but that the plugs were fouled up so they installed new ones. I also had them replace the old oil and filter. They said that was the only things that it needed. When I got home I rolled it first ride out and was advised not to run it again until the plugs were checked because it was upside down. Upon taking it apart to check them, it appeared that the plugs were not new at all, nor were they the same brand. I showed them to my brother who's very astute about power sport products and he said that they were not new. He called the service department on my behalf. After a lengthy conversation with the manager it was made known that the technician only changed one of the plugs. They charged me for 2, and billed me for the labor for installing 2. He said that wasn't ok and they needed to refund me 1/2 the labor and cost of the missing part. He was told that I could come pick up a new plug for the one that I was charged for but they weren't going to compensate me for the labor. He asked to be put in touch with their district manager but instead the owner gave him a call... The owner said that they would not be giving me any compensation and that I could come pick up a plug. He yelled and swore at my brother and claimed that it was all an accident, that I was told that it was only going to be the one from the start. That WE were trying to get one over on THEM and it's not their fault... even though I WAS told that they were going to do both and got charged for both. The woman who I spoke with was very clear about it and I even asked her about how to avoid that situation in the future... Their shop is over an hour away from my house. The cost of the fuel wouldn't justify the drive vs the cost of the part. Moreover, I had expressly stated that it was a new purchase, that I wanted to get anything done that needed to be done and replace anything else that needed fixing. When we took it apart at our own shop not only was the job that I got charged for not done, the clutch/belt casing was broken with a huge hole in it, the seat release leavers were broken and the air filter was filthy. I would have gladly had all that fixed but they didn't tell me that those things needed to be addressed. If we had wanted to do the work ourselves we would have but we wanted it serviced by a certified Arctic Cat mechanic. Unfortunately we are doing the work ourselves and still got charged. Bottom line: they did shotty work, the owner was highly unprofessional and rude, sub quality/overpriced products and their "compensation" was a joke. Don't do business with this company . They will surely try to fleece you.

Thunder Alley has been outstanding from the purchase of my new bike, initial service and some cool…read moreaccessories. Facility is nice, but not so nice that you are fearful of the cost of an oil change when you walk in. The team is very friendly from sales, finance, parts and the manager. They greet me by my first name with a handshake and are happy to answer any questions or do me a solid. I absolutely love the bike and appreciate that I've got a solid dealer in town to work on it. Prices are reasonable and they have a lot of events to help you find others who are into whatever kind of riding you're into.

I'm so happy with the quality of service and care that the staff at Thunder Alley Motor Sports…read moreprovide. We've been taking our 2015 Polaris Slingshot there since we bought it, and they have installed numerous upgrades, performed required maintenance, and have also helped me troubleshoot a few issues too. The general manager is the epitome of a person who is customer-service oriented, and I can't say enough good things about him and his staff. If you want to be treated fairly and like family go to Thunder Alley!

Amazing experience on the purchase of my new Harley. Awesome team and great pricing to boot. Shop…read morehere last for sure!

Was there on June 20th with the RUSH RIDE. Had my oil changed and was charged $29.99 for syn oil…read more Syn 3 oil from Harley is $17.50 per quart, I don't understand the extra charge!! The oil filter was also $8.00 higher than anyone else. None of these prices were discussed a head of time or I would have declined. We did 6,000 miles on that trip but I had 3,000 to go before I needed service so I would have waited to find a more reasonable price without so many extra fees.

I purchased a 2025 Honda Rubicon and Jeff and his staff were awesome. Jeff made sure I completely…read moreunderstood the bike before I left with it. Tyler in service even answered some questions that I had. Wonderful business and I would definitely do business with them again. I would also highly recommend them.

Amazing customer service! Tom Wright and his team definitely go the extra mile when it comes to…read moreservice. I broke down in Ukiah, Oregon last week on my Yamaha FZ6 with a bad front wheel bearing and had my bike towed in to Hermiston. There were no factory bearings available anywhere but they were able to cross reference the bearing and pulled a compatible one out of a snowmobile steering column. I was back on the road within 3 hours. Very impressive!!! I can't recommend these guys highly enough.

We purchased a used 2018 EZGO TXT golf cart with Elite Lithium battery. While I am no expert or…read moresavvy purchaser in golf carts I think overall we got a good value. I focused more on aesthetic vs. the mechanics of the cart, but both expectations were met! When Kelly drove up with the beautiful lemon yellow customized cart I was immediately obsessed. Not only did it meet the aesthetic criteria, it met the "drivability" hope. It was a smooth, powerful (we had 4 people in the cart and went up a big hill with ease), and great steering. We haven't put it to the true golf course test, but I will provide a follow up update after a few months of ownership. Along with being a knowledgeable mechanic, Kelly provided top notch customer service. He was particularly accommodating had some great ideas to customize it, threw in some upgrades and made it a very easy process. It was good to have documentation of what we discussed and agreed upon so each of our expectations were met.

As we approach warm weather, I just wanted to give a shout out to Kel-Carts in nearby Quincy. I…read morerecently bought a used Cart from Kelly and was very impressed how he had upgraded the cart with several nice features without blowing the cost of the cart out of the water! It was very reasonably priced and he delivered it too! His upgrades included, beautiful reupholstering, upgraded wheels and tires, LED lighting front and rear,buffed out gleaming paint, build in speakers and a new windshield. In addition, he provided me with two chargers, one for my garage and one for just outside my unit. Finally when I asked him to work up a price to install a new digital battery gauge, he notice one of my wheel hubs and spindles seems loose and without even being asked, changed them out for new at NO cost! THAT is service and respect for the buyers who buy his carts. It's rare to see such dedication and follow up for what you sell by such a young person. Thanks Kelly, I look forward to the years of fun ahead. Check out Kel-Carts at Kel-Carts.com if you are in the market.