I drove 5 hours to get tracks for my atv when I got there the price was increased from what I was…read morequoted then they were rude said "what you expect me to pay your taxes for you" by the rudes old lady!!!!! this was after the old man gave me a price and it was with taxes included then the old lady said well he was wrong and confuse. I walked out and she said well don't buy them if you don't want to pay after I had thousands of dollars in cash laying on the counter Don't WAIST YOUR TIME WITH RUDE DISRESPECTFUL PEOPLE YOUR NOT THE ONLY HONDA SHOP AROUND!!!!

I'm 19 now I brought my can am 4 wheeler there about 4 or 5 years ago it's still sitting back there…read morebroken and after so long of them "waiting for parts" we wanted to just pick it up broken and take it somewhere else to have them fix it just to find out that they won't give it up to us unless we pay there "storage fee" which is more than we bought the 4 wheeler for it was somewhere around 1200$ and as of now for the last 4 years it just sits outside in there lot left to die getting weathered on

Went in with my bike with intentions to sell it, ended up getting pressured into trading and before…read moreeven talking to any sales man i walked around looked outside at their used bikes then made my way inside the store and the whole time i was in there couldn't stop but notice... Bad Biker Babe (Justin the salesman) being mad weird w his lil Bihh to busy playing "grab ass" to do their job also an employee i'm guessing... could've cared less but PDA at work? Inappropriate conduct of work? lack of professionalism? Having a whole team slack that bad and get treated low when you know its an easy process? Professionalism clearly isn't a requirement on the hiring checklist. If you're hoping for service, make sure you're not interrupting their flirting session & proves to show the level of business and management they got. Shop gets a 4/10 only Kawi 1k's

They got me in and out in a jiffy. Absolute great team to work with when I got my dual-sport. I'll…read morebe coming back soon for a dirt bike and and next dual-sports for sure! The team I worked with was David, Blake, Ron, and Angel!

I bought a used side by side, Arctic, Wildcat 1000x. I was advised to have it serviced by a…read morecertified dealer before using it, so I did. JMC was the nearest dealership to me. I asked them to give it a tune up, check for anything that might be wrong with it and told them it was throwing a code that I wanted addressed. They said that the code was an old one and cleared it, that it didn't need the crankshaft sensor replaced but that the plugs were fouled up so they installed new ones. I also had them replace the old oil and filter. They said that was the only things that it needed. When I got home I rolled it first ride out and was advised not to run it again until the plugs were checked because it was upside down. Upon taking it apart to check them, it appeared that the plugs were not new at all, nor were they the same brand. I showed them to my brother who's very astute about power sport products and he said that they were not new. He called the service department on my behalf. After a lengthy conversation with the manager it was made known that the technician only changed one of the plugs. They charged me for 2, and billed me for the labor for installing 2. He said that wasn't ok and they needed to refund me 1/2 the labor and cost of the missing part. He was told that I could come pick up a new plug for the one that I was charged for but they weren't going to compensate me for the labor. He asked to be put in touch with their district manager but instead the owner gave him a call... The owner said that they would not be giving me any compensation and that I could come pick up a plug. He yelled and swore at my brother and claimed that it was all an accident, that I was told that it was only going to be the one from the start. That WE were trying to get one over on THEM and it's not their fault... even though I WAS told that they were going to do both and got charged for both. The woman who I spoke with was very clear about it and I even asked her about how to avoid that situation in the future... Their shop is over an hour away from my house. The cost of the fuel wouldn't justify the drive vs the cost of the part. Moreover, I had expressly stated that it was a new purchase, that I wanted to get anything done that needed to be done and replace anything else that needed fixing. When we took it apart at our own shop not only was the job that I got charged for not done, the clutch/belt casing was broken with a huge hole in it, the seat release leavers were broken and the air filter was filthy. I would have gladly had all that fixed but they didn't tell me that those things needed to be addressed. If we had wanted to do the work ourselves we would have but we wanted it serviced by a certified Arctic Cat mechanic. Unfortunately we are doing the work ourselves and still got charged. Bottom line: they did shotty work, the owner was highly unprofessional and rude, sub quality/overpriced products and their "compensation" was a joke. Don't do business with this company . They will surely try to fleece you.

I called and was told that the service manager would call me back, but she never returned my call…read more I called a second time, and Mark said he would connect me to the service department. After 20 minutes, she finally picked up, took some information, and put me back on hold for a long time. Don't waste your time and money here.

Thunder Alley has been outstanding from the purchase of my new bike, initial service and some cool…read moreaccessories. Facility is nice, but not so nice that you are fearful of the cost of an oil change when you walk in. The team is very friendly from sales, finance, parts and the manager. They greet me by my first name with a handshake and are happy to answer any questions or do me a solid. I absolutely love the bike and appreciate that I've got a solid dealer in town to work on it. Prices are reasonable and they have a lot of events to help you find others who are into whatever kind of riding you're into.

I'm so happy with the quality of service and care that the staff at Thunder Alley Motor Sports…read moreprovide. We've been taking our 2015 Polaris Slingshot there since we bought it, and they have installed numerous upgrades, performed required maintenance, and have also helped me troubleshoot a few issues too. The general manager is the epitome of a person who is customer-service oriented, and I can't say enough good things about him and his staff. If you want to be treated fairly and like family go to Thunder Alley!

Amazing experience on the purchase of my new Harley. Awesome team and great pricing to boot. Shop…read morehere last for sure!

This was, by far, one of the worst Harley-Davidson dealerships I've visited when it comes to…read moremerchandise and basic customer service. I don't want to believe it was because we're Black, but the experience certainly left us wondering. We were excited to buy Kennewick Harley-Davidson T-shirts as souvenirs, but that didn't happen. The shirts on the sales floor were disappointing--the necks were stretched out, and the quality was noticeably lower than what we've seen at other Harley dealerships. We did find newer merchandise by the register, but we were told it couldn't be sold because the employee responsible for that department wasn't working that day. It was frustrating to hear that no one else could sell us a few T-shirts. Good customer service is about finding solutions, not excuses. Maybe if we had been shopping for a brand-new Harley--or looked like the "right" customers--we would have left Kennewick with the shirts we wanted. Instead, we left empty-handed and disappointed. I'll survive without the shirts, but the poor customer service is what I'll remember most about this dealership. Whatever the reason, it was an experience that fell far below what I've come to expect from Harley-Davidson dealerships.

I purchased a 2025 Honda Rubicon and Jeff and his staff were awesome. Jeff made sure I completely…read moreunderstood the bike before I left with it. Tyler in service even answered some questions that I had. Wonderful business and I would definitely do business with them again. I would also highly recommend them.

Amazing customer service! Tom Wright and his team definitely go the extra mile when it comes to…read moreservice. I broke down in Ukiah, Oregon last week on my Yamaha FZ6 with a bad front wheel bearing and had my bike towed in to Hermiston. There were no factory bearings available anywhere but they were able to cross reference the bearing and pulled a compatible one out of a snowmobile steering column. I was back on the road within 3 hours. Very impressive!!! I can't recommend these guys highly enough.

I must share my experience with City V Twin as I had experienced some issues with the Harley…read moredealership. I took my business to city V Twin where I met Tyson the owner and his crew and I asked about a big bore kit. Tyson was very knowledgeable and walked me through the kit with high-quality parts gave me a quote and some things may change up and down as they did as he fit me into his schedule as urgently as he could. I was patient for him to finish the project as the project got to near the end. Tyson kept me posted throughout the whole process, ensuring that the parts I purchased got installed in the Bike in a professional manner and in the timely fashion now my 21 Road King is perfect for me and I will take my business nowhere else but city V Twin for the rest of my life as long as Tyson is the owner once again, thank you so very much Tyson and your crew ,very professional !! Look forward to doing more business with you.

I needed two key fobs programmed to my 2017 HD. Local…read moreHarley Shop did not know how to do it. They tried. Wanted me to schedule for a diagnosis to see why they did not know how to program a Harley key fob for my Harley. Go figure. I took the bike with two new HD key fobs to City V-Twin Service. Tyson took me right in and had me done and out the door in 15 minutes. Guess where I am going from now on. Thank you Tyson for your prompt and professional help. It was my first time in your shop, but won't be the last.