The team at Legend Flooring is the best! I've trusted them with two different houses now, and they've been excellent throughout the entire process. Most recently, we experienced a flood on our first floor and needed to replace all of our flooring. The restoration company recommended another contractor, but I insisted on having Legend Flooring handle the job. I'm so glad I did. Mike, our primary point of contact, was incredibly consultative and often pointed out things that ultimately helped us with our entire rebuild. Legend installed Luxury Vinyl Plank (LVP) in our main rooms, carpet in a bedroom, and new tile in our bathroom. They also handled all the new baseboards. Everything came together beautifully. It was also reassuring that the overall cost for the project was very much aligned with the reimbursement from our insurance company. Special shout-outs to Wendy, Wendy L., and Doug L., who run a great business and helped make our project a success. read more

My husband and I shopped around for flooring and Legend flooring had 5 stars when it came to product availability , product pricing, and a very helpful, friendly and knowledgeable staff. We wanted to mention a special thanks to Mike Griffith, Wend Lentz, and Wendy Pendleton for making our experience a great one. The installers they used were awesome. They went above and beyond to get out home prepared and did a great installation job. Thank You Legend Flooring! We highly recommend you for anyone looking to replace or upgrade their home. ‍ read more

Flooring came out great. Did 2 rooms with Legend. Install was great, price was expensive but I guess that's the going rate

Wendy Pendleton was the sales person we dealt with at Legend. She is so nice and very knowledgeable about the products and the installation process. She provided excellent design advice and went above and beyond helping us with the little surprises that pop up during a renovation. (Thank you, Wendy. Thank you Reggie for your workmanship in our kitchen.) Legend provided the carpeting and tile we needed. We are very pleased with the craftsmanship of the tile and carpeting professionals. We are very grateful to the tile professional for his attention to detail. He trimmed the tile in amazing detail. The concrete floors had many cracks which he repaired expertly. The advice he provided on tiling issues insured results that we will admire for years to come. To top it off, he cleaned up the dust after each day's work, which I really appreciate. Legend Flooring is a company we are pleased to recommend without reservation. read more

Mike and the Team at Legend were absolutely top notch! Until we made the down deposit. They cancelled within 24 hours of the job starting due to their contractor not being able to make it as scheduled. They then found another subcontractor that they had never worked with to start the job the following week. The "other contractor" was just two kids which I'm guessing were pulled off from another job. This job took place at the end of 2021 and to this day we are still dealing with warranty issues, which Mike and Doug refuse to fix correctly and continue to band aid. Their team backed their trailer through my neighbors yard, loaded with tile and broke her sprinkler head. Mikes answer "not his problem". The kids would pour their residual mud out on my rocked walkway to the backyard, which would harden into a large slab, taking our stone with it. My problem though, silly me. They absolutely annihilated our baseboards during removal of the carpet and installation of the tile. After a few rounds of back and forth with Mike, he agreed to have a painter come out and touch them up for 15 minutes, which, and I quote, "came at considerable cost to them". I still had to clean the mud off the walls and appliances though. We paid hundreds if not thousands extra for "dustless" tile removal, and for the toilet to be removed/reinstalled along with the washer and dryer. After the tile was removed, our kitchen was absolutely covered in a thick layer of dust. Mike told me "it's a construction zone, that happens" and was told they would not be cleaning it. The two kids reinstalled the toilet, incorrectly. The wax seal leaked and the toilet wasn't installed straight nor bolted down tight enough. We paid roughly ~$300 to have an actual plumber come out and fix it, after already paying Legend. Again, two kids, not a plumber or competent employee. Washer and dryer? Left in the garage. Called Mike and he said he would send them back out. One guy shows up and there was no dolly or blankets. The guy dragged the appliances across brand new tile and dinged up the washers door against the door frame. I forget the term, but the tile has some sort of "super sharp, super straight" edges that allow for smaller than normal grout lines, but since the tiles were laid at various heights, you can literally cut your foot walking around barefoot. After time though, you learn where not to step. Since the install, grout has continued to fall out in pieces. The last repair involved a guy who just filled the gaps and didn't prep the area at all. To our bewilderment, the grout continues to fall out. The majority of my disappointment falls on the fact that we have been thrown into the "you win some, you lose some" group. I composed a long email with all of the issues we experienced and sent it along with the final payment. Mike replied with a "Thanks for the feedback". The owner of Legend, Doug, never reached out. Neither of them has ever bothered to come see the final product. I'm sure Legend flooring usually does great work and we are the exception, but they don't stand behind their contractors and that's a big risk to take as a customer. Wish we would have taken the cheaper quote from Home Depot. read more

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We had carpet replaced in our rental house in Gilbert. We couldn't be happier. Mike Griffith was prompt and professional. Your installers were on time, near and courteous. Thanks for the great service. read more

Doug and Wendy were great! Wendy responded quickly and was able to give me an estimate fast, and stayed in communication throughout the whole process. We wanted to take out the carpeting in our master and replace it with tile. They were able to match the tile exactly and got everything done fast. read more

Mike and everyone at Legend Flooring were extremely helpful. I knew what I wanted and they made it happen!! They have the best customer service and great communication throughout the process. They picked Robert and Sons Tile Inc to come and install our Floor and they did an amazing job!! Thank you again for helping us achieve the goals!! read more

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I trusted Legend Flooring with a major project in my Gilbert home. It involved all first floor flooring (demo and install), along with kitchen backsplash and complete tile work of two bathrooms. Doug, Wendy and Mike were all awesome throughout the process. To back up, I had done research with other contractors prior to finding them. When I did go to the store to get estimates, I felt their material and labor costs were very fair based on my previous research. They all went above and beyond when it came to helping with design decisions, working around the schedule of a GC I was working with for cabinets, and checking in on the home throughout the process. Most importantly - our home looks beautiful! This was very recently completed work so I haven't had to deal with any issues as a result of the install. I would recommend them to friends and family! read more

Full disclosure. I didn't use Legend for my install because I didn't purchase flooring through them. However, if I could've I would have. I called for a second opinion on the practices being used by my installer. They took the time to explain proper procedure and made me feel better that things were going the way they should. The integrity and consideration shown by these folks to a complete stranger makes me confident that their work is solid. I wouldn't hesitate to recommend based on customer service alone. read more

We have been waiting for a few years to replace our tile and I wish I would have done this sooner!! Wendy and Doug were great and very pleasant. We had tile and base boards installed and needed our bedroom carpets tacked down. Each team (demo, baseboards and tile) was great - they worked hard. It was great to find a one stop shop and they had a great store front. My only complaint was I wish communication of the arrival times of workers was a bit more clear.. but I am definitely not taking a star off for that! We would absolutely use them again! read more

Legend Flooring - Carpet Installation Near Me - Gilbert, Arizona

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My wife and I are small business owners with multiple locations and strive about our customer service. She went in to inquire about tile for our Tuscany style home and was made to feel that we were dated and why would we want to put that in. "Grey, whites, and modern" is what is in right now, she was told. OK......so you just don't want to help? After waiting for 10 minutes for service, to get an answer like that was not expected. Second time we have been there and second time similar service. Shame on us once, shame on you the second time. Will not go back. read more

Amazing company! The process of purchasing the flooring we wanted was wonderful. I took home so many samples over and over to find what fit the best. Mike was a pleasure to work with and patient with me. The day of demo and install they were on time and explained the process well. It was quick and done well. The real great customer service came over a year later when we found our toilet was installed incorrectly and was leaking. Mike went above and beyond to make sure they scheduled to come out to replace the flooring and re put on the toilet correctly. Wow! I cannot recommend them enough. Products are great, customer service is beyond great. Thank you! read more

Our floors were just completed and they look awesome. Thanks to Doug and Wendy for the great experience. Three weeks from first payment to scheduling to completion. We did a whole house transformation shy of our master bedroom and master bath. We love our wood grain tile, our decorative tile and our carpet. We sort of wish we had changed our our master carpet but since we lived in our master bedroom while this all happened, in the future. Oh we had tile throughout our house a 12x12 white tile with brown lines marbles through it circa 2002. So imagine the surprise on how well the filter removal worked, it was worth the smaller extra cost per square foot. We have found a bit of dust in cabinets but compared to what it could have been we are so happy. Use them you won't be disappointed and thanks for all the referrals on all our other projects. read more

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We contacted Doug and Wendy Lentz, Legend Flooring, in March of 2022 in regards to replacing the carpet in our 3 bedrooms. We had seen recommendations for them on NextDoor. We are extremely pleased with the everything connected to replacing the carpet in our bedrooms. Their knowledge, expertise and customer service was outstanding. Installation of the carpeting was done professionally with no issues whatsoever. Our biggest issue was picking out the carpet. After our first experience, we decided to contact them again in regards to an area rug for our family room that would stand up to daily traffic and our two dogs. Again, they answered our questions and provided excellent guidance in helping us select a carpet for a custom area rug. If anyone needs carpeting or other types of flooring, go see Doug and Wendy as you won't be sorry. If we could give them more than 5 stars, we certainly would. read more

Project was to replace 20 year old carpeting in main dining, hallway and living room areas with hardwood. Fortunate to have Wendy P. as my sales consultant and designer. She has a consultative sales process, cost aware in all her suggestions, provided a variety of suggestions that were color appropriate for my furnishings and wall colors, provided a detailed estimate up front which included even the smallest considerations, came out to the house to complete project estimate and then again mid-way through project to insure all was going as planned plus did a final inspection once project completed. Could not be happier with the final result! A company I would be very confident in referring and doing repeat business with! read more

Doug and Wendy were awesome to work with as we had tile installed for the first time in our house! They were cheaper than 3 other business we had requested quotes from, and they explained the whole process to my husband and I thoroughly. They knew how quickly we wanted the tile installed and when an opening date sooner than the one we had scheduled opened, Wendy called me late in the evening to let me know they had a closer date. The workers were amazing, hardworking, and diligent. I was working from home and my kids were doing their distance learning and I could hardly hear them as they worked...mind you they had to move toilets, a refrigerator, and an oven!! We are beyond satisfied with the work and the overall customer service they provided. Doug was available to answer any questions I had during the process and even to offer advice about the work that was to be finished by the carpet company (to reattach the carpet to the tile). Thank you Legend Flooring, the new look in our house is finally complete!! read more

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We recently had Legend Flooring replace the tile in our home. From start to finish the experience has been great! The owner, Doug, came over and gave us a quote right there and then. No waiting. He was very honest and professional. A week later we put down the deposit and the install was scheduled not long after. The group of guys that came to remove our old tile were very professional and clean. They made sure to cover our cabinets and other things that couldn't be moved to minimize the dust from the demolition. The tile installers were equally as wonderful to work with. They were so polite and respectful of our home. My husband works from home and the guys were never loud or disruptive and you would hardly know they were there. They explained things to us throughout the project and stayed on track with the timeline we were given. The end product turned out phenomenal! These guys took their time and did a fantastic job. The tile cuts and precision is far better than I've ever seen. We couldn't be more pleased with our entire experience. We would highly recommend Legend Flooring. We will use them for all of our future projects and will be recommending them to all our friends. Amazing company and customer service. read more

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Look no further than Legend Flooring!From flooring, counters and backsplash to references and recommendations, Doug was excellent to work with plus the workers were professional, very hard working. Thank you! read more

DO NOT BUY FROM THESE GUYS. Didn't want to spend the time with a person doing a "small order". I called to inquire about a specific tile yesterday and spoke to Wendy (owner's wife). She was very nice and took my order, called the supplier and called me back to let me know the supplier (deltile) had it on hand and I can pick up ASAP. I went a head and called her back today to process the order and spoke to Mike (4 weeks on the job), he didn't know how to process a PO (all good..he's new). Asks if he can call me back. It felt weird!! So I called deltile and found out that they don't have my product and it needs to be ordered. Wendy calls me after I ask Mike to double check what he's ordering since I'm getting a discrepancy on availability, she asks me to send her a pic of the label on the box, I sent. Doug (owner) calls me back, starts to down talk me a bit, tells me we refunded your payment and explains that there's no way I can get the same tile and that it can be a bit off (which I agree to a certain degree) and that he has been in the tile business for 25 years and has owned this company for 21. I start to cut him since I'm tied up a bit and he says "normally people appreciate me giving this info!!!" He suggests I take a piece of the tile I have and go down to his supplier to ensure I get the right tile. I tell him that I spoke to his supplier earlier and they can get it. He calls them and calls me back and says I sent you a new order. I notice from the info that he has the wrong size. I tell him do you mind if we call them together to confirm we're getting the right one and that I also need to add 2 more boxes. He says "now you want me to start the po over?!" I tell him that I'm a buyer and he's a seller, so he has an option to sell, if he doesn't, so be it!! He says fine.. (sounded like my child when I ask him to do something he doesn't want to do). Then he says I can't invest anymore time on this since he has several POs in his hand and I'm making a "small purchase". I tell him now you said the wrong words and I will not buy from him... he hangs up on me. Funny that I called deltile after they ordered everything I need and confirmed that my info is correct. Doug felt that I'm a small client because of my purchase. What this "25 years of experienced business owner" doesn't know is that I'm an investor with a lot of experience and own quite a bit of properties and have plenty of jobs coming; which he lost out on. During these uncertain times, be nice to ur customer Mr. Experience!! You're lucky you have jobs going now...take the time to take care of clients...you never know who you're dealing with!! I don't recommend this business at all!!!! You didn't make me "feel" like a small client... Doug told me "he didn't have time to deal with my small order". Thanks but no thanks... I called your supplier and got the order completed in 4 min... not sure why it was taking you guys 7 hours... good luck! read more

We had a flooring project that we originally went to Legend to have quoted. I ended up going with another company. I love to use small businesses and this other business seemed pretty hungry for the job (though they weren't cheaper or anything, Legend was priced very reasonably). We ended up having serious regrets. So many things they did that ended up driving up the cost of the project. Fast forward to our next project and we went right back to Legend and it was perfect. Cost exactly what we were quoted and they even got it done in one day instead of the quoted two. Prices are super reasonable and they'll help out with design also, if you need it. Plus, we had to work with them and another company to time the steps of the project and they worked with us. Go to Doug, you won't regret it! read more

It's a 10+! We selected Legend to remove tile and carpet and replace over 1900 sq. Ft. with wood-look, plank flooring. The attention to detail was amazing from a customer service standpoint and workmanship. The people who did the work were extremely professional, personable and hard-working. Daily, someone from Legend would stop to check the job and insure all of our questions were completely addressed. It is such an honor to recommend this company. If you want to deal with a high-integrity company, quality product, excellent customer service and workmanship, look no further than Legend Flooring. read more

Legend Flooring - This is the new tile throughout the house - Carpet Installation Near Me - Gilbert, Arizona

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Great company to work with. We had a small job that no one else was willing to do. They were willing to do it and did a great job! I would highly recommend this company. read more

This place is the way to go. We had a great experience from start to finish. We just bought a home in Gilbert and were in desperate need of new carpet before I would even stay the night there lol. We had already tried all the brick and morter ya know home depot,lowes, Empire and we just not getting any answers and anyone basically interested in helping us out. My husband called and spoke with Drew originally I believe it was ona Tuesdayafternoon and when I got home we went down and we dealt with Mike. We said we need it in days installed and to our suprise they said they would do all they could to make that happen for us. Mike was great he took his time showing us all the carpets even some that were cheaper but not recommended just to have a variety for our budget as well. He was very attentive to our questions,needs and just fun to talk with. They did it and they had our carpet installed that Friday. The pricing was perfect and the entire process was very smooth thanks to Mike. We would recommend Legend Flooring to anyone looking at carpet, tile ,floors they have it all and are a+ to work with. Thanks so much guys especially Mike :) read more

We used Legend Flooring to rip out some carpet in our new house, replace it with tile and install plantation shutters. There were two significant challenges to the tile installation: a curved wall and how to transition between existing bathroom tile and the darker color we chose for the bedrooms. Unbelievable cutting for the tile against the curve, it's perfect, see picture. For the color transitions, Doug Lentz, the owner designed a bespoke mosaic which mixed both, producing something truly lovely. The shutters are so wonderful! Beautiful additions to the house with fantastic, accurate installations. Everything is aligned so perfectly. Great work! Doug's commitment to quality is obvious and his teams are great! read more

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Doug and Wendy are the best! It was truly a pleasure working with them on the install of 4 bedrooms and 5 closets. Their pricing is very fair. They are low pressure but very hands on during the selection process. They know their products and which product/color is the best fit for their clients. I can not say enough about my experience. read more

We worked with Legend Flooring to replace most of the flooring in our house. Their pricing saved us $3000 compared to another quote we received. The owners were very helpful through the entire process, from helping us narrow down our selections in the show room to scheduling, demo and install. The installers were very nice, respectful of our space and did beautiful work and the owner of the company stopped by one of the days to oversee how the job was coming along. We will definitely use this company again for future remodeling projects. read more

An outstanding company that does what so few do these days, provide not just customer service, but excellent customer service. We had 800sf of porcelain tile planks purchased and installed for a couple hundred more than what other companies were quoting for installation alone. We were expecting it to go well into the following week but they worked all day Saturday and Sunday, wrapping up Monday morning. We couldn't be happier with the work that was done and highly recommend Legend Flooring, especially if you are wanting to get rid of that nasty carpet you've had since you moved into your house. read more

I had a problem with one of my shutters long after they were installed seven years ago. I called Legend flooring & Doug came to my home, saw the problem and with no hesitation said they would replace the shutter. It wasn't long before they installed a new one which fit perfectly. Now, that's what you call excellent customer service and a company with integrity. I highly recommend the company, you won't go wrong! read more

Nothing but the BEST product & customer service! Wendy & Doug ALWAYS go above and beyond to make sure everything is just right. They are always willing to answer any question or listen to a concern. It's very obvious that these guys take pride in their business. I love supporting small businesses & I will continue to seek their experienced expertise. :) read more

Beautiful Selection! If you want something unique for your home this is the place. Every other big store has the same old thing.The owners are amazing and very helpful! Wendy we Absolutely loved the Floors Thanks! read more

Incredible job on our backsplash, your crew was so knowledgeable and their drive for "perfection" shows through their work. Thank you again!!! read more

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Doug and Wendy were so wonderful to deal with at Legend Flooring. I can not say enough about the crew that came in to put the wood plank tile in our home. We had the main floor, approx 3,000sqft, of our home done while our family took up residence in our basement. They were absolutely amazing... they know their stuff and their work is impeccable, just pure perfection. Their cuts around baseboard etc. were spot on. They were incredibly polite and courteous while in our home, always making sure we had a way to get to our basement. :-) They did a wonderful job cleaning up and making sure we were happy every step of the way. As you can see I can't say enough about how very impressed I was. They certainly take great pride in their work. Thank you so very much.... we luv our new flooring! read more

The first floor of our home was flooded. The remediation company we originally hired refused to do the repairs for the money my insurance company allotted so we were forced to hire separate contractors to make the repairs. I found Legend Flooring online and was immediately taken with the fact that it was a smaller company. From the word go, Doug ensured us that he could repair / replace the flooring in our home reasonably and within the amount that my insurance company offered for such. Doug was a true pleasure to do business with and every aspect of the process went smoothly - from the first meeting to the completed work. Doug went out of his way to fit our home in as quickly as he could in his schedule which was very much appreciated. We couldn't be happier with the end result. Legend Flooring has certainly earned our business for the future. read more