Now, seeing that I live in the Bay Area of California, did not partake in the motorcycle week, and…read morenever purchesed an item from this dealership. Why would I be writing such a positive review? Service. My cruise control slipped out and completely stopped working on a recent coast to coast to coast moto trip this summer. Being at least 300 miles away from the dealership I decided to give them a call to see if there was something I could do on my end. RANDY the service manager was super friendly, considerate, and professional in handling the call and offered some advice to what it may be. When that didn't work and I made my way to the area a day later. I just went to the dealership without an appointment to take my chances it getting the problem fixed. This is about 10 days before motorcycle week in Sturgis. The dealership is busy and the service crew are slammed. However, I introduced myself to RANDY and wanted to know if there was any crazy possible chance the service crew could see the bike and give me a solution. RANDY took the bike right in, started filling out a work order, and let me know it will be covered under warranty. They fixed a broken line that was causing the problem in less than a few hours (knowing they still had privious bikes ahead of me.) Went over the work done. Gave me a pat on the back and sent me on my way. I know the bike was covered under the manufactures warranty. However, the professionalism and friendly costomer service went above and beyond. Thanks for sticking behind your product and treating ALL Indian motorcycle owners feel welcomed.

2021 Indian Challenger -Worst buying experience yet. Was told the bike was fully operational,…read morearrived with worn out clutch. They agreed to pay for the repairs here in WA but only replaced partial parts leaving worn out basket, bearings, & pressure plate which made the motorcycle worse. Sturgis abandoned me and stuck me with the remaining bill and the motorcycle remains at the local shop with more issues. I bought this Indian 4/8/26 , received it 5/29/26 arriving with clutch slipping. Their sales rep strung me along with lame remedies to fix the issue until 6/2/26 they agreed to repair it at a "certified" indian dealer that is about an hour away , across 2 cities and 1 ferry ride. Back and forth to this shop and Sturgis refused to fix all of the worn clutch components which caused the bike to walk in gear. 7/10/26 The Indian returns to the shop when an opening was available, blocked out my time, several uber rides, ferry costs, lost time and bike remained there until 8/11/26. When I picked it up only rode for a partial day then it broke down, left me stranded and lost all clutch tension from shotty repair work, had to tow it back to the shop on 8/19/26. Sturgis refused to be involved stuck me with the bill and now I have hundreds of pounds of stress, costs, repair bills and every warm summer day entirely burnt during this ordeal. Avoid this dealership, terrible customer service just turn and burn - you have been warned!

We bought a used RV from Northern Hills in July, and they were great to work with. They took care…read moreof issues we found without hesitation, and are always available to troubleshoot whatever we come up with. Ron Jensen was our salesman, and he was low key and professional. Kyle in Service has been great to work with. We highly recommend Northern Hills.

We purchased a new 5th wheel from Northern Hills. Our salesman Eric was great, he didn't pressure…read moreus at all and was very helpful. Everyone from the owner of the company to the guys in service were just nice folks. We had some special requests that were accommodated with no problems. Love these guys and will definitely be back if we purchase another RV.

Fast and friendly!…read more We rolled into town with a quickly deflating tire. They patched us up and we were back on the road.

While on a memorial drive, of sorts, to take my father's '63 Mercury from Iowa to Seattle, the…read moreexhaust hangers broke and dropped the muffler on our way into Spearfish. We were referred to Queen City Tire Alignment & Exhaust and they made room to get us on our way. John and his crew went above and beyond to make the repair and did it for way too little money. I will forever be grateful that we met these folks. They did not have to help, but they did. They were fast, professional, and honest!

I have a Winnebago Roam handicap RV. The one local Winnebago dealer just went out of business so…read moreI was kind of stuck for service. It is my understanding Bish is an authorized Winnebago dealer so them coming to town is a real van saver. Going to go see what they got and line up some repairs.

I was charged 125+ dollars for a starter relay and a bolt. The same parts are less than twenty…read moredollars online. Feel like they ripped me off.

I had just been released from military orders after a long summer at Fort Meade. I was looking for…read morea toy to play with until I went back to school. I was able to find a nice Yamaha dirt-bike and a trailer for a low price. The financing was easy and the friendly service meant for a painless experience. They also three in a complimentary helmet and some free straps. It was a very friendly place.

We were on our annual 2-week bike trip and needed a back tire. They got us in right away and our…read moretire was mounted in the time it took us to do laundry! Very nice and professional. Highly recommended! Way better service than Rapid City, Harley Davidson, and better price!

Heading to Stonehouse Saloon and had oil spraying out of right fork!! Called Backlash Motorcycle…read moreand told them our emergency and they said they could take us right away and they found issue and fixed everything within 2 hours and very reasonable prices too... on the road again enjoying the sights

I had just entered 3 Flags RV park and being new with pulling a 5th wheel I hit a low wall on my…read morepassenger side. Andre happened to talk to the RV park owner and she told Andre what I had done. Andre came by and looked at the damage and re-assured me the damage looked worse than it actually was. While there was nothing Andre himself could do for me, he had referrals to a great body repair shop, and a welding fabrication shop that could repair my brace on the midship jack. I couldn't recommend Andre more as he was very knowledgeable and willing to look at the damage as a neighborly gesture!

I'm just picking my hail mice infected camper. Jacks have been so awesome to work with. Francis…read moreis repair service was so helpful. If you are traveling and need services I would highly recommend Jack's.

2022 (new) camper delivered end of April 2025 we have a 2 yr warranty n not sure what good it is/…read morethe salesman, owner, staff have been no help / we had contact June 2 saying our fridge was at 60 degrees/ threw food out / 2 service techs, calls 2 Jacks calls to Jayco and aug 19 still without a fridge/ can't take the techs word or picture /so fed up / we never got a working remote at delivery almost 4 months later Jack's still has not gotten us one/ the fireplace timer doesn't work was suppose 2 get us another one/ drawers that dont close /slide out tears / calls go unreturned documents not submitted 4 warranty/ wouldn't recommend this place to anyone/ and our bank had to call multiple times because our title was not received in a timely manner /they get your $ and your left 2 take care of issues with the camper yourself/ they also called on our behalf to the dealership with all the issues n not handling them