They never showed up or called. Don't waste your time. Took all the info over the phone then…read moreghosted.

This job was for mold remediation and subsequent repair of a mobile home in rural Lee county. The…read moreworkmanship of the construction side was perfect and couldn't have asked for a better quality. The cleaning side on the remediation failed to complete several tasks and there was no quality assurance checks performed to sustain what was promised vs. what was provided. Communication prior to and during the process of the remediation was lacking, but the communication after the job was done was better. The carpet cleaner did a very good job. They were considerably cheaper than their competitor in the area, but that is no excuse for a less-than-perfect performance. Having said all of that, I would likely use them again if the opportunity presented itself.

I do not recommend this company! I never give reviews of 1 but at this time, I wish there was a…read morezero! I had a house fire 7 years ago and Homemaster was on the scene. There was much destroyed. This started in the kitchen but not from cooking unlike the fire marshall's report showed (see picture). It's amazing how fast a "fire" or really hot smoke, will go through the house. I had just left the house when my neighbor called me and told me about the fire trucks, etc. around my house. I had to wait for an hour or two for the firemen, aka HEROES, we're going through and making sure that the house was okay. The next day I was able to go through and see what was salvageable. I picked up a few things like jewelry. Mostly I eyed what had remained intact which was not a lot, but anything solid wood survived. I remembered that there were boxes and such of Christmas items that were in their own boxes and then in a bigger box furthest from the fire. It was odd that that became a "damaged item". It amazes me the lack of professionalism and work performance this company maintains. I suppose all damage and restoration companies contract out work and Homemaster is no different except they choose the cheapest. Home master didn't even have heat and electricity on so the painters could see. Whoever they hired lacked the ability to paint but they had to paint in duress! I have paint peeling off the walls especially where there is any water nearby. Most bathrooms are at least painted with a semi-gloss, or glossy paint to repel moisture. My bathrooms had interior paint with no primer. So that means they only got one coat of paint. I know because when the pain peeled it revealed drywall. So, I will need a proper paint job on the interior of my house. I prefer eggshell matte paint in most interior spaces. Homemaster has no problem charging you premium prices yet they do substandard, if any, work. I received the estimates and I chose to not wallpaper the bathrooms as I had previously. They did not change the estimate at all and charged my home insurance the same as if they has wallpapered my bathrooms. Home master only let's you choose from THEIR store which was Lowes. I love Lowes but I didn't appreciate the lack of choices. The carpet choices were crap and I spent an extra $2k for padding. That seems wrong. I understand depreciation, etc. but really hated that, again, my choices were limited. Home master has no respect for the items in the house that have possible improvements. Again, wasn't asked/given a choice to keep my antique dining room chairs as they were upholstered. That seems like a homeowner's decision, NOT HOMEMASTER'S. So, basically they devalued my antique dining room and caused me much pain, angst, and worry. I've never regretted using services as much as I did in choosing Homemaster! If you want a good restoration company, DO NOT USE HOMEMASTER!!!

In August of 2022 2nd day of school for our son. My husband called me & said our home is flooded…read moreand the floors are floating.......over 3/4 of our 3000+ sq ft home had flooded. I wanted to cry. We contacted Homemaster immediately and they came out within 45 min.(we live in Salem, AL area.) They used lots of equipment to dry out the house and moved all our furniture up of the water area, pulled up wood floors and moved stuff from the closets that were floor level up off the floors. Repair work started promptly after drying out the house. They helped me redesign the layout of my kitchen as well seems how it all had to be torn out. THe options and I had to choose from were endless, but they made it very easy. I got the cabinets I wanted, chose all new colors etc. I picked out my own flooring and upgraded my counter tops to quartz and opted to pay the diff of what the insurance company wasn't covering. I also chose to buy my own hardware and they took this off the cost of my job. They were very easy to work with and took into consideration all my likes & wants as far as my kitchen layout. It turned out beautiful. I also want to point out I am a little OCD and picky, yet they didn't hesitate & worked with me as far as keeping the work areas clean & tidy for our family and pets, seems how we were living in the home during the repair process. This was our choice to stay in the home during the process as we didn't want to board our animal and live in a hotel. Every employee we met and worked with were amazing, professional and kind from start to finish. They made this process very easy for us and walked us through the whole process seems how we have never had to deal with this before. My husband & I are very pleased with the work at our home, I LOVE my new kitchen and will def. be calling Homemaster for any future issues we may run in to or any remodel work we may want done. Thank you, Tommy, Shannon, Dane, Rob & Steve for all our hard work & taking care of our family.