Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises…read more We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere.

We had a great experience from start to finish. Sales experience was positive and installation was…read morevery well done with staff checking everything and going above just what was planned.

They installed our in place gas powered fireplace two years ago and unfortunately we are out of…read moretown and somebody else was here for the instructions how to use it however it has worked beautifully and my wife has enjoyed it every single day so glad that we purchased it. recently, we learned that there's a way to have it operate without electricity, and we went and got great instructions from Geoff but when we failed to understand how to physically manipulate the system, they sent over technicians who arrived on time and extremely helpful showing us how to operate the system and other tips and were very reasonable so we remain happy with the service very happy with the fireplace

$389 for a "level one inspection" today. Spent 15 minutes talking to me and 15 minutes actually…read morelooking at my fireplace. Buyer beware. I wish I had seen some of these other reviews before I called them.

I just got an email from Goodrich Chimney offering discounted services to get ready for fall. I…read morerealized I never wrote a review on the work I contracted with them to complete. Bought a house and the chimney was in disrepair. They suggested I put a sleeve in the chimney stack instead of repairing / replacing the bricks that could allow embers to gain access to other parts of the house. Could be a huge issue if the house were to burn right? The sleeve was inserted, but now the smoke from the fireplace would fill the room. When I asked for them to come and fix it, they just told me that I would have to start the fire directly in the middle of the fireplace. That didn't work, so I stopped using the fireplace for a bit of time. Later, I went to a different company. They did an inspection and noted several issues with the sleeve installed by Goodrich. Once you see the photos below, it makes complete sense why the smoke was coming back into the house! Why didn't they cut the excess length off the sleeve and allow the smoke to draft completely. Even so, the diameter of the sleeve was also questionable - so everything they did was just money down the drain. I absolutely cannot recommend this company and wish I had read Yelp before hiring them.

Hell Yea Goodrich Chimney Services! I absolutely love my new wood stove and the incredible moss…read morerock wall and hearth.It's probably not the biggest project you all have done, but it's the biggest and most kick ass addition for my home.We definitely had some set backs, BUT, the communication and effort by Chris, Jose,Eric, and Matt too,made for a wonderful,completed project.I'm looking forward to maintenance and service of the wood stove too. Bottom line,THANK YOU!! P.S. Tammy is really good at what she does, and keeps everyone in line.

Went to Lehrers a couple of weeks ago and worked with Matt. He is incredibly knowledgeable and…read morepatient. He took the time to talk about many options. Very helpful!! Thank you!

Really great experience with Lehrer as always. Great service, absolutely focused on what my…read morerequirements were and ensuring that I got what I wanted and needed. Installation team was top notch. Great communication from start to finish. And an added bonus that it's a family-owned company. I'd absolutely use them again.

In the past 5 years that we've been very happy with the service we have received from Mountain…read moreHearth & Patio (also known as "Mountain Man Fireplace & Chimney"). However, this last experience was absolutely awful and so unlike any other interaction and service we've received from this company. We needed our pellet stove fixed and it took SEVERAL appointments for them to send a technician out to fix it. Here are our frustrations/complaints that has left such a bad taste in our mouth. 1. Disorganized. When we would call the office, it was impossible to reach someone and when we eventually would, the same person would say she couldn't help us because she didn't know where our file was. This happened on MULTIPLE occasions and we've been a customer for over 5 years! 2. Contradictory Information. First, we were told that we would have to install a flue ourselves, but then received a call a week or so later, asking when they could book a time to install it. We told them that we were told that WE would have to install it and needed clarification. In the end, they confirmed that it was our responsibility to install the flue. Here's where the most frustrating part comes. One of the technicians that came to our house to fix the pellet stove told us the length and direction the flue should be, writing down the parts we would need. Then, on a subsequent visit (since the pellet stove was STILL not working), we were told the flue was too horizontal, so we changed it. On another visit and with a 3rd technician, we were told that we couldn't have a T and had to have the flue come straight out. Why would your technician suggest we take the flue the other direction we had planned and to keep it short after we would be putting in the 90 degree turn!? Why didn't he tell me you cannot have a T or 90 degree turn when he wrote down the pieces himself that we needed and then allowed us to order them. And how ethical is it to allow customers to purchase something through you that is eventually determined to be the cause of the stove not functioning!? As per the receipts, we paid $641.60 (-$47.80) = $593.83 for something your company eventually said we cannot use. 3. Bad Pellets. We assumed that one of the technicians took the pellets from his truck, because instead of using the pellets we had next the the stove (that are dry and new), we found a bag of bad fuel outside in the back of our house. We store our pellets in our basement storage room and in a bucket next to our stove. The pellets that were in my stove were filled by your technician after we had to leave. If the pellets were bad, why did he put them into the stove? And then, in a conversation with you, WE were the ones blamed for putting in bad pellets! Pocketing $600 and then placing the blame solely on the customer and giving contradictory information is not a great way to run a business. 4. Lastly, we were never given a breakdown of the cost, until we asked for it and it was vaguely written out in an email. We've always received invoices from you in the past! Our final straw, when we decided to get the Better Business Bureau involved was not when we believe you owe us a $600 refund, but when a month after the service debacle, we were told we have an overdue balance!!! It was cleared as a mistake once the BBB reached out to you. But this whole thing has been a stressful nightmare. I'm not sure WHAT has changed this past year, but it was a completely different service and experience than what we've had in the past. It's been incredibly frustrating and disappointing for our family. We were asked not to write a bad review, but I feel like as a business, it would be helpful for you to know why we are upset. We've been nothing but patient and understanding, even in so many moments of frustration and that amount of times you had to send technicians out to figure out what was wrong with our pellet stove.

We made some wrong choices as we plotted out our fireplace upgrade, until we found MH&P. This…read morecompany is not only very good at what they do, but they communicate exceptionally well and are a pleasure to work with. The recommendation Jake made for the actual fireplace unit has turned out to be an excellent choice. The unit warms our house so well that we stopped using our upstairs heater. Bambi kept me well informed when materials arrived and ensured I knew what I needed to be prepared for the install and Nick kept his team and the project on task as they built a hearth, installed our mantle and setup the fireplace. Finally, we wanted real stone and they referred us to a superb mason - Kurt King - to wrap up the project. You won't go wrong with MH&P!

We LOVE the counter tops, HOWEVER, the seams were not filled properly and there is glue stuck…read moreinside my new sink that that I cannot get out. Sure, my fault, should have held payment until it was addressed. Life gets busy, so a few years later I called, more than once, to finally get it addressed. Left messages, then only could get responses by emailing the "info" email address and they quoted $300 to come to fix the seams. Sorry, not acceptable and we cancelled. We are going to have quartz installed in all four bathrooms, but we'll go elsewhere. Funny thing, the owner was all over us when we were buying, but have not heard from him AT ALL about this. The only other advice I would offer is to NOT get the touch faucet unless it is "hard wired", as the battery life isn't great.

There was an error in the granite that we ordered, however it was fixed within 3 business days. The…read moreinstallers were amazing as we did not have to remove the backsplash. We are extremely happy with the final product! Highly recommend!

I had a fantastic experience with MacDonald Hardwoods. It started with sales: I liked Tom Kelley…read moreimmediately and he helped us identify the hardwood flooring for my new house. Once the wood arrived, his very competent and pleasant crew performed the installation. Tom and his crew were very responsive to my questions and concerns, cleaned up nicely and left me with fantastic floors. I highly recommend them!

Awesome experience with MacDonald Hardwoods. Tom helped me find the best options to suit my home…read moreand budget among their high quality selections of wood. He clearly has a wealth of knowledge and experience. Our installer Ben was wonderful, and installation was beautifully done. My home looks beautiful with the gorgeous solid wood flooring. Exceeded my expectations by far! So much better than the big box stores. Customer service was fantastic. I am very happy. Go see Tom if you're in the market for wood floors. Highly, highly recommended!

I contacted chimney sweeps of America to install an electric fireplace. The initial quote I…read morereceived was wrong, and included electrical work that was already done and was clearly visible. When I contacted this company to point out that I didn't need to be charged for an outlet and separate line to be installed for my electric fireplace since it was already present, the office doubled down claiming that I did not have an outlet installed. They did not believe me at all until I sent a picture of a very obvious electrical outlet. I ordered an electric fireplace that I wanted and they said they were willing to "install" the electric fireplace that I wanted for an increased labor fee, which I initially really appreciated. I then came to find out their installation involved simply leveling the unit, it was not fixed into place in any way, and actually almost fell out of the fireplace when my dog bumped into it. Because they didn't fix it into place, it makes a horrible sound during heating because it vibrates unevenly. Apparently this "leveling" is all that installation involves, for over $1000. I was told that the face plate for the fireplace would come and would be installed within 1.5 weeks of this leveling, possibly sooner. I paid for this all up front upon the leveling of the unit. Three weeks later, I called the office to ask why they hadn't contacted me yet, and they said they forgot to tell me that their supplier for the face plate had broken production equipment leading to a delay. So now it's weeks later and I just got the plate installed today. Meaning for 3 weeks my electric fireplace could have just fallen out. The end result is also poor. The faceplate that was installed is uneven and bows out a ton. I can fit my pinky finger into it. If you push on the fireplace the gap can be closed but slowly comes back. TLDR- triple check your quotes from this company and don't trust the timelines they give you, and the end result is probably not worth the price tag. There are certain things I would recommend having them do, like insulating a flue. But I would never recommend this company for electric fireplace installation. I really regret not just doing the work myself because it really is as easy as installing any other appliance.

Our experience with this company, its owner, receptionist and staff was extraordinary!…read moreRight from the beginning they were professional, understanding and responsive. When they came for the initial cleaning they were through, careful and extremely competent We had to call them back several months later (after we made our first fire) because the fire wouldn't stay lit. They came back, spent an hour with us and walked us through how to build and maintain a fire in an Osborn insert They did so free of charge because the owner stands by his company's work - Bravo