Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere. read more

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We had a great experience from start to finish. Sales experience was positive and installation was very well done with staff checking everything and going above just what was planned. read more

WARNING: This company is dangerous, unprofessional, and a total nightmare to work with. DO NOT USE FIREPLACE SOLUTIONS. This company is a scam. They do dangerous, sloppy work, treat customers with disrespect, and leave you with a safety hazard in your home. We hired them to install a large fireplace wall and hearth, and the results are not only sloppy but downright unsafe: * XL tiles are literally peeling off a the wall 10-19 feet in the air. Could fall and seriously injure us or our dogs. * Chipped tile edges, raw corners sticking out, and uneven grout lines everywhere. * The hearth was rushed and poorly done. * Left a dent in our wall when moving the thermostat. At first, Steve (the owner) promised to fix things, then completely flipped on us, calling us "ungrateful" and asking when we would "stop bitching." He ignored us for days and became hostile even though we were nothing but kind and respectful. The installer, Jesse, complained nonstop about how long the project was taking and clearly rushed through the job. When Steve finally sent him back, he was here for only for 2-3 hours and did not re-do anything, basically just put a bandaid on it. We now have clamps holding tiles to the wall just to keep them from falling and hurting someone. Steve has shown ZERO concern for this major safety hazard. Instead, we're left disputing the project and trying to get our money back. WARNING: This company is dangerous, unprofessional, and a total nightmare to work with. DO NOT USE FIREPLACE SOLUTIONS. This company is a scam. They do dangerous, sloppy work, treat customers with disrespect, and leave you with a safety hazard in your home. We hired them to install a large fireplace wall and hearth, and the results are not only sloppy but downright unsafe: * XL tiles are literally peeling off a the wall 10-19 feet in the air. Could fall and seriously injure us or our dogs. * Chipped tile edges, raw corners sticking out, and uneven grout lines everywhere. * The hearth was rushed and poorly done. * Left a dent in our wall when moving the thermostat. At first, Steve (the owner) promised to fix things, then completely flipped on us, calling us "ungrateful" and asking when we would "stop bitching." He ignored us for days and became hostile even though we were nothing but kind and respectful. The installer, Jesse, complained nonstop about how long the project was taking and clearly rushed through the job. When Steve finally sent him back, he was here for only for 2-3 hours and did not re-do anything, basically just put a bandaid on it. We now have clamps holding tiles to the wall just to keep them from falling and hurting someone. Steve has shown ZERO concern for this major safety hazard. Instead, we're left disputing the project and trying to get our money back. read more

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We had Steve M out to see if our fireplace is salvageable. It's not, but he was great! He even played with the dog who was skeptical about him. We really appreciated his thoroughness and professionalism. read more

I had my 20+ year gas fireplace serviced last year by a very nice company and they did a good job getting it running again, however, they really needed to go the extra mile as they left a huge amount of built-up dust under the decorative surround and in particular around the on/off switch which is why it failed again so soon. So after getting an appointment, Dave came out as scheduled listened to my story and took a look and found the dust build up. He just started right in cleaning everything out and checked the electrical components, made a fuel/air adjustment, and Voila! We were back in business. The fireplace is looks great and is doing fine. We will continue to use it until it needs replacement, and have it professionally serviced every few years. read more

fireplace solutions was a wonderful company to work with! they worked hard on replacing my wood burning fireplace with a gas insert and did an excellent job. very knowledgeable and professional! read more

They were great! Scheduled me quickly and Shane gave me a 30 minute advance phone call. He put on booties to protect my carpet and laid out a blanket in order to work on my fireplace. He was very friendly and professional and I enjoyed our conversation while he worked. He was able to fix my pilot light issue within an hour. Would highly recommend them for any of your gas fireplace needs. read more

Fireplace Solutions & Services - Fireplace Services Near Me - Lakewood, Colorado

Steve was great! He was professional, knowledgeable and very kind! And he instilled confidence.

We wanted to change to a different gas log from the one we had done a few years ago when we remodeled our home. The sales rep from Fireplace Solutions came out and took pictures and asked me who did the work before. I couldn't remember , but told him I would ask the contractor who did the remodel. The salesman for Fireplace Solutions said his technician looked at the pictures and said it was installed improperly and was so dangerous we should not turn it on. And, that we needed to tear it out and spend several thousands of dollars replacing it with a new one. Twice I texted the salesman and said I had some questions. He never responded. After a third text, he told me that he was busy and didn't have time to get back to me. Then, I called the contractor to see if he remembered who did the work. He looked in his records and said it was Fireplace Solutions. When I texted the salesman and told him it was his company that had done the improper and dangerous installation, he still didn't respond. I tried to email the company and it bounced back saying their box was full and not accepting emails. I've sent 2 more texts and still no response. Pretty horrible service model. We ended up going to Lehrers Fireplace and are thrilled with their service and quality of work. I wish I had read the reviews on Fireplace Solutions. Hopefully , people will read mine and not do business with them. This experience was during September 2025. read more

Although they're pricey, they're worth it! The service fee is steep but the knowledge Nathan showed us and taught to us was immensely appreciated. We will definitely be using this company the next time we need servicing. read more

Nathan was great! He knew his stuff for our HeatNGlo fireplaces. He was patient and smart enough to diagnose a problem we've been having for years with one of our fireplaces - that 2 other shops couldn't fix! Highly recommend these folks. read more

Nathan came out to fix our outdoor gas fireplace and was thorough, patient and extremely friendly. One small issue arose after his initial fix and he quickly returned to make the necessarily adjustment. Honest people. read more

Nathan came out to test and service our Mendota fireplace. He was meticulous and did a wonderful job. He was very friendly and didn't mind me asking questions. The price was reasonable. I highly recommend this business. read more

I recently bought a home with 2 gas fireplaces. I created a project on Yelp and was looking for someone to come in and inspect/clean the fireplaces. Yelp matched me up with Fireplace Solutions & Services. They were responsive, quoted a fair price and came out as planned. The Technician Nathan was really great and did an excellent job. The fireplaces look good as new. Money well spent. Highly recommend these guys for your Fireplace needs. read more

Dave arrived yesterday on time to clean and inspect my living room fireplace. He was polite, courteous, and very knowledgeable. I had no idea that the gas fireplace should be inspected each year. Dave found that the glass cover was not reinstalled correctly from a prior cleaning and we were at risk of carbon monoxide poisoning. The fireplace is now working great and definitely will be calling on Fireplace Solutions in the future to do a safety check and cleanings annually. My only disappointment was after leaving a message on their website, I did not receive a response, but had to call to set up my appointment. read more

They answered the phone, quoted prices, showed up timely when they said they would, and were very knowledgeable, what more do you want.

Great work and ultimately good follow through. They made a mistake, but did what all good businesses do...they made it right.

Gret service and very hospitable. Nathan was the technician and he was awsome. Repaired, cleaned and safety checked our unit. I would highly recommend! read more

Fireplace Solutions & Services - Fireplace Services Near Me - Lakewood, Colorado

Avoid this company at all costs. Steve missed the scheduled appointment time without being apologetic for the impact on our schedules. When we agreed to a rescheduled time based on his schedule he showed up without a face covering and was unwilling to wear one offered by us for coming into our home. We'll be going elsewhere and recommend you do too. read more

I called because our fireplace stopped working several months ago. They gave me a same day appointment (due to being slow from Covid). Elijah called around the appointment time and told me it would be another 45 minutes until he got here. True to his word. Got right to work and did a fabulous job. He was nice and knowledgeable, going through everything when he was finished. I highly recommend this company for your fireplace needs. read more

We had an excellent experience today with Elijah from Fireplace Solutions. He was on-time, very courteous, and went out of his way to make sure that not only was our initial concern addressed (a faint burning smell that turned out to be 5 years of accumulated dust ... we hadn't known we needed to get gas fireplaces serviced yearly), but to make the adjustments to the way the fireplace was set up with airflow to get it burning the way it should have been all along. We now have a very pleasant, cheerfully glowing fireplace rather than the rather anemic blue flame we'd had for years and just figured was normal for gas fireplaces. Oh, and they offered a Saturday appointment which was very convenient for us. We will be return customers, for sure. read more

Fireplace wasn't working reliably- it would just shut off. Shane came and looked everything over; wasn't able to repliate the issue, but cleaned the fireplace and glass and did some troubleshooting. The issue never recurred. He was great to have on the job- on time, friendly, knowledgable. I will definitely use FSS again, and recommend them. read more

My gas fireplace insert hadn't been working for a while. Finally decided to call someone to see about fixing it. Paul was able to come out the same day and got the fireplace fixed within an hour for a reasonable price. read more

I was really impressed with Fireplace Solutions. They got us in right away, were great in their communication, and were very professional. Nathan was our service technician and was amazing! He was very knowledgable and friendly and gave us some great tips on how to care for our fireplace. We will definitely call back next time we need service. read more

They are excellent to work with. Our gas fireplace worked okay but we wanted extra flames and less bluish glow. Fireplace Solutions went the extra mile to give us what we wanted. They show up on time and call ahead. We highly recommend them. read more

Hello! I can't say enough good things about Fireplace Solutions & Services. Top notch customer service, reasonably priced, competent, and experienced. Great to also be able to support a family business that still practices genuine customer service! If you need fireplace service, check them out! From a Very Happy Customer :-) read more

Our Jotul gas stove bought in 2017 stopped working and original seller (Inglenook in Aspen Park) informed us that they no longer service Jotul stoves. Other Denver based service companies were booked until Nov/Dec. Fireplace Solution and Services booked us within 2 business days of us calling for service. Nathan came and quickly solved our stove issues. He was patient in explaining what happened and how he resolved the issue. Great customer service and follow through! read more

9/16/21, I drove an hour in rush-hour traffic to go to Fireplace Solutions. I saw a Pellet-stove I was interested in purchasing. They took my phone number and email so they could send the information...nothing was received. 9/20/21, Called to get stove information. I was asked to email pictures of current installation spot since I had a pellet stove prior and told they would send an estimate...I never was notified if they were received. 9/21/21, received an estimate. It was simply the final price. I emailed asking for breakdown of the estimate. 9/24/21, emailed 2nd request for breakdown of the estimate. 9/27/21, Called to ask if they received the pictures I sent and for a break-down of the estimate. ---- Steve told me they did not want to work with me. He gave a Bullsh*t reason that they were too busy. Then he said they can chose which clients they work with. WOW! I told him that I was confused! I merely wanted to do business. I was never irate or nasty to them. I never even told them I was frustrated with their lack of communication. If merely wanting to know what you are being charging for and wanting timely communications, THEY get upset...no go!!!!!!!!!! This company's customer service is non-extent and their communication is less than poor. I have two friends that also want to get Pellet stoves...I will let them know now to go elsewhere. read more

Excellent work - Elijah was polite, efficient, and thorough and didn't mind me asking lots of questions and looking over his shoulder to learn about my fireplaces. Reasonable pricing and the fireplaces look great! I'll be calling them next year for regular maintenance. read more

Spoke with Barry on the phone and asked him to come out and see the installation of a free-standing wood burning stove in a small guest house, and answer some questions about clearances, etc. We were happy with his information and arranged for him to come back and do the installation. On the day, he was running later than he expected but called to let us know. When he arrived, he and his co-worker were very nice and friendly. They did the job for the price quoted, and it was done very neatly, and professionally. read more

We highly recommend Fireplace Solutions and Services. Nathan kept our appointment, called ahead, and fixed our fireplace quickly. He was very professional and knowledgeable. He answered our questions and showed us how to make adjustments to keep our fireplace performing optimally. Everyone we talked to at this company was friendly. We feel it's an honest company and the prices are reasonable. We would use them again if needed. read more

These guys are responsive and have quality products and expert technicians. Highly recommend

Our fireplace has never given us any heat (no thanks to the builder, who told us our fireplace was for "ambiance" - no kidding it never even heated the glass in front of the flame!). Anyway, we have been checking out various companies to replace the fireplace, and we selected Fireplace Solutions & Services. This company outperformed themselves!! We had two wonderful technicians, Jordan and Paul, who were prompt, honest, clean, made a point to protect our wood floors and furniture, answered all our questions, and did everything they could to make this a great experience for us. Thanks to Steve, owner of this company, for having such great employees and doing everything that was promised!! We would recommend this company in a heartbeat!! Thanks again for a job "well done"!! And to make it even better, the fireplace is warming our home nicely!! Love it!! :) read more

Elijah Q. did a great job! He was on time, for one. Thankfully my fireplace just needed to be cleaned even tho I thought something was broken. He was able to just restart it! He cleaned it thoroughly and was very nice and careful and detailed. He also wore booties and put a drop cloth down so my wood floor wouldn't get anything on it. I had this company clean my gas fireplace last year, too! And I don't think their prices are that bad for what they do and the checklist they go through to make sure everything is working! They also explain everything to you. Anyway, thank you!! read more

Fireplace Solutions & Services - Fireplace Services Near Me - Lakewood, Colorado

Was thorough and did a fantastic job. Not only fixed the broken part on our old gas fireplace but cleaned the entire unit.

We were in need of a gas fireplace cleaning as it had not been done in several years. Called Fireplace Solutions on 10/17/21 and they came out in only two days (10/20/21). We were wonderfully taken care of by Gavin, who was very thorough and knowledgeable. Our fireplace works and looks better then it ever had before. We would give 6 stars if we could. read more

The fireplace would not work in our new home. We called Fireplace Solutions & Services and Steven said he would be out that day. He was on time and did an excellent job of repairing and cleaning the fireplace in an efficient and friendly manner. read more

We had a great experience with this company, with a fast response time and quick turnaround. fireplace stopped working on tuesday, made an appointment wednesday and they came out today (thursday). Paul specifically was fantastic, explaining what was wrong and what to do to prevent the problem in the future. He also was in and out in under 30min!! Fireplace is looking better than when we moved in. Can't recommend this company enough- and if you see this, Paul's boss, consider me a happy customer and please give this man a raise!! read more

My fireplace glass had broken. After waiting 2 weeks for another company tell me they were to busy to assist, the employee told me to call Steve. He was awesome. He followed up with me and had an answer for me within two days. He came out to my home, wore booties, fixed my fireplace promptly, and was reasonably priced. He explained everything he did and why he did what he did. I would highly recommend Steve and Fireplace Solutions and Services. read more

Stephen is very knowledgeable and experienced. He showed us Our options and pricing. We got it scheduled and his crew was friendly, quickly, and courteous. They did an excellent job of installing and advising on the app for the fireplace and cleaned everything. Our fireplace is beautiful. We highly recommend Fireplace Solutions & Services. read more