Amazing shop, with an amazing family running it. Lee is such a big help, and his mom is the sweetest!

POOR CUSTOMER SERVICE!!! I visited this establishment a few days ago and five employees were sitting down talking amongst themselves. A few of them looked at me walk in but continued their conversation. No one asked "Could I help you" or even looked like they had any interest in my business. If I could give this place no stars I would. Maybe they aren't used to seeing people "Like Me" come into these establishments often, but that's no excuse for poor customer service. They are in need of New Management. If the is the quality of staff that we have to hire and deal with Post Pandemic our economy will continue to be in bad shape. I will be reporting them to the BBB as well. read more

Very nice older man . Received service in Bradenton instead.Just was a little overpriced compared to another shop that I was talking to.

Very bad experience trying to get my golf cart repaired at LEISURE PRODUCTS. It was originally sent in for a check as to why it wasn't moving this past August. After being notified "a" battery was bad, I agreed to have it replaced as well as had it serviced. I was told I should not leave my charger plugged in when not charging (the battery bank of 4), yet should let it drain to a low point before recharging it. This is totally opposite of what I had done for approximately 2 to 2-1/2 years previously without issue. With LEISURE PRODUCTS supposedly being experts, I took their advice as well as the advice to get a meter installed on the dashboard. Almost $400.00 and 4 months later, the cart failed again. I had followed their instructions up to that point, and called to inquire about what may be wrong. I was told by one of the owners to check each battery individually. I did and one wasn't holding a charge. So, I asked if I could just replace the one since the others appeared to hold a charge. He said no, I should have it looked at and diagnosed while "under a load". I said okay, and it went back in and I was called a day later. A different, much younger sounding person identifying himself also as an "owner" said I now needed all FOUR batteries replaced, including the one they replaced just 4 months earlier. He said it wasn't under warranty because the other three ruined the one they replaced in August, possibly due to undercharging as well as age. Since I was once again just now told that I should have had ALL FOUR replaced, the new batteries were $165.00+ dollars, plus other charges mounting to over $1,000.00. I said back in August, my invoice showed $142.00 for one battery. Why such a higher price in batteries? He said he put an "economy" battery in back then because at some point the others were going to fail as well. Being confused, I asked this same particular owner why wasn't I told that back in August? I would have replaced them all. I also asked what harm would it have done to leave the charger plugged in since once it received a full charge and this never posed a problem in the past? After all, it shuts off anyway. He then became very nervous and could not offer an explanation other than "well, a lightning strike could ruin in". Then, he said he would just return my cart as is. Being surprised at that remark, I said I was just trying to understand and still wanted it repaired but once again, was trying to just understand there prior instructions. He said I was making him "shake all over" (??) and he was getting upset. I said I was not trying to make him upset (if anything, I should have been the one getting upset, yet maintained complete composure). When I continued to try to carry on the conversation to get a resolution, he said he was returning my cart and abruptly HUNG UP ON ME. Totally disbelief. I called the battery manufacturer and received a call back from the factory technician. The factory person said first of all, that dealer is not a distributor for their battery, but a second tier reseller and that also, I received incorrect advice that the battery charger being left on would harm the batteries. In fact, quite the opposite. Leaving it on and charging it every couple of days when not in use is all that is required. He also said a lesser, non matching battery should not have been installed, especially without the dealer conferring with me due to issues it may cause. He also said it's possible that if proper diagnostic checks were performed, there could be a problem with the OBC (computer). None of which was was conveyed to me. Since then, I had another golf cart repair person pick it up and is looking at it. This other shop owner I have looking at it said the batteries may not be bad at all, just as the battery mfr rep said. Rather a totally different issue. I am quite surprised at the total UNPROFESSIONALISM, and what appears to lack of knowledge LEISURE PRODUCTS has. If it's not lack of knowledge, what else could it be? Draw your own conclusion. My family moved here in 1967 and I will say, I now know where I WON'T go nor recommend anyone to purchase nor a get a repair on a Golf Cart. That is unless you have deep pockets. I need to consider next steps with this company. Very regretful... read more

My junky old club car golf cart was running fine. However the charger was not powering up when connected. I brought the charger in to be checked out. After a 60 second back room check, was told the charger was working fine, therefore the issue had to be in the golf cart. The next day they picked up the golf cart. Was called and told it needed a new charge receptical and a new on board computer. I reluctantly agreed. Got a call a few days later that the cart was "fixed". After paying the $624 bill via credit card over the phone, the cart was returned and dropped off while I was not home. I later plugged it in, and the charger still would not power up. Nothing was fixed. The $624 was seemingly a waste as it did not address the original issue. I called and was told the work done was needed and they requested I bring the charger back in. This time I was told the charger was in fact NOT working - - - even tho they said otherwise before $624 worth of work into the golf cart which was working fine before. The charger is still with them, four days later with no phone call or anything. I will go get the charger tomorrow. Should be an interesting conversation as to why $624 worth of work on a perfectly running golf cart was needed to address a problem that stemmed from a non working charger that they originally told me was working. read more

Purchased full set of new batteries (in mid December) for golf cart I purchased from them a year ago in December. Had battery problem in January, which they picked up cart and said they fixed and charged me for repair. Same problem early February, when battery terminal burned off. They would not replace defective battery with new one but would only send to supplier for repair and should return in 2 to 4 weeks. Very nice folks when purchasing but do not stand by products they sell and very nasty attitude toward customer trying to be treated fairly. read more

We needed customization to our cart and took it to leisure products. They were great and fixed us right up with quality alterations at a very affordable price. We have been going back ever since. read more

I recently took my custom golf cart into Leisure Products to make it "road ready" and become a Low Speed Vehicle. The entire staff of Brian, Dianna, Lee and Randy were awesome. They went out of their way to order some special parts (windshield, ignition) that were not locally available. They even towed it to Mad Marks to have a stereo system installed. I'll bet there's not too many places that would go out of their way to make that happen. They kept in touch with me all along the way while they prepared the cart to pass inspection. They helped me with all the necessary paperwork to help save time at the DMV. I would recommend them to anyone that needs assistance in prepping your cart to become "road ready". When I'm ready to have additional work done (upgraded seats) I know where I'm taking it. Chuck Russell Holmes Beach read more