Sugar Me Waxing Studio
4.7 Stars…read more193 Google reviews
Waxing hair removal service in Peachtree Corners, Georgia
Located in: Village at Peachtree Corners
Address: 5270 Peachtree Pkwy # 114B, Peachtree Corners, GA 30092
Phone: (470) 545-3416
Products and Services: sugarmwax.com
**Alert** Use this company with extreme caution. My daughter had a "back wax" for the first time at this facility. In preparation for this service, I Googled the rating, which returned to 4.7 Stars.
We called the company to find out what to expect since this was her first time. Also, she had an event to attend and wanted to ensure there were no issues with her back after the service. The company advised us to come a few days earlier in case of minor irritation (considering eyebrow and lip waxing, you might get a minor irritation). Also, the esthetician recommended that my daughter get a "Sugar wax" service.
We arrived five days before the event and had the service done. The esthetician had my daughter sign a waiver and advised her to use Neosporin or Hydrocortisone in case of minor irritation. My daughter said that the esthetician used her gloved hands as she repeatedly put the product on her back, but she didn't change the gloves between applications. My daughter thought to herself that she hoped the esthetician would change the product for each new client.
Immediately after the service, walking out the door, I checked her back and saw white pimples populating on her back. My daughter didn't go back into the facility to make them aware because she had already addressed the possibility of some irritation. My daughter used hydrocortisone to help with the rash; now it's red.
After the event, the rash developed fully on her entire back. The earliest we could get an appointment with a dermatologist was that Wednesday. During the visit, the dermatologist said this rash was caused by a contaminated product caused by double-dipping. She prescribed a cream to be used daily for at least two weeks, possibly three. We are still working on the rash, which has been present for seventeen days.
Yesterday, we showed my daughter's back and spoke to the company about the problem. We requested a refund for the cost of the service and dermatologist visit. The problem was not a minor irritation but a massive reaction to contaminated products caused by staff negligence, which caused a full-blown rash. We asked to speak to the owner, which the esthetician declined. She responded that she would give the information to the owner and get back to us tomorrow.
Today, after two follow-up calls from me, they finally responded: "Your daughter signed the waiver, which clearly states that we are not responsible for anything; therefore, they will not give a refund."
In all honesty, based on yesterday's conversation with the esthetician, we didn't expect them to show good ethics or integrity.
If I saw a review like this and the pictures as proof, I would say, "Thank you very much!" And move on to another company. We can only make decisions in today's world through the "Reviews." So even if you have a 5-star rating along with these business practices, I would not take the chance because you or your loved one suffers; the company moves on with business as usual. They have to be held accountable! So, we will be filing this information to The State Board of Georgia because this is a health issue that requires investigating or, at the very least, recording. No STAR ratings.
We are making sure you get the information so that you can make the right decision.