Absolutely the worst. I had two weeks here and every minute was horrible. They would bring…read morebreakfast to slam it down and never see another person until they came to pick up the dirty dishes. This is really a terrible terrible place.

Tremendous staff: Management, Nursing and physical therapy…read more After femur break and complete hip replacement, spent 10 days in house- working with Physical therapy team. The PT team is top tier- very knowledgeable , very kind and eye patient. I could not have asked for a better experience with my in house and out patient care. My strength and movement are improving tremendously based on the great direction and care!

Terrible care. Patients are constantly ignored. This was written on behalf of an amputee patient…read morerecovering at the facility who had a broken arm.

My mother has been in AG Rhodes at 350 Boulevard for almost two years and I truly couldn't have…read morebeen happier with the care she receives. I am eternally grateful to the entire stuff for it takes a lot of patience and kindness to care for these folks. It's a huge piece of mind knowing that my mother is in good hands. Thank you Kristie and Bahaa for always being there for me. I appreciate it deeply and will never forget what you do for my mom day in and day out. Thank you!!!!

I waited two months for a new patient exam here. The staff here cancelled my appointment because I…read morewas out of network, which I already knew and didn't tell me until after I drove 30 min to the office. They wouldn't make any accommodations for the inconvenience.

They listen and respond in a timely manner excellent "bedside manner".Rayna and Dr. Hoke are…read morefriendly AND professional!

I wouldn't recommend this office to anyone looking for quality care. As a self-pay customer you…read moreexpect upfront prices and upcoming charges. This was not the case. Unfortunately, I had to deal with the billing issues for a year after visiting this office just once. And ended up overpaying for services that I never received. The wait for the doctor was extremely long and once she finally got to the room I felt judged and disrespected after expressing my concerns. Lastly, the nurse that was drawing my blood had to poke me 6 times, told me to go for a walk?? And come back later so she can try again.

Although I wish I could write a better review for this office the experience overall was very…read morefrustrating. The surgery went well but the office is in major need of a manager and much more professional communication, especially post-op. My medication list was not properly given to the hospital which resulted in some difficulties there. The doctor was kind at first but her demeanor became inconsistent and she was patronizing as the process went on. She told me we'd discussed things that we never had (and I take notes at appointments)! I was truly excited to have a procedure done at this office but so many details fell short of a good experience (also, for example, discharge instructions to "do some crunches" was insufficient and we're still being billed for things that were seemingly paid months ago). For a far less stressful process, choose a different practice.

OH MY GOODNESS!! No one looks forward to visiting a colorectal surgeon! Dr Koerner put me as such…read moreease, I felt like we were taking about going shopping and where we would have lunch. I loved that we sat in her office and discussed why I was there. She went into great detail with very understandable language-no fancy medical terms. Once we were finished with the discussion, we went across the hall to the exam room. During her exam, she cleverly asked about my vacation plans to keep my mind distracted from what she was probing! After the exam, we went back to her office and discussed what was the best plan of action for me! Everyone there from the front desk, to the assistant to the doctor provided 5 Star service. Such a comfortable experience for an uncomfortable situation! I 100% recommend Dr. Koerner!!

Would not recommend, Dr. Koerner. I was mislead on treatment plan; took way too many visits; paid…read morefar more WITH insurance, than if I paid out of pocket; and ultimately didn't resolve the problems whatsoever. Unprofessional, at times, and unsanitary/degraded facilities. Go elsewhere!

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

I went for the first time today for an issue with my eye and had such a wonderful experience…read more Everyone--from the first person I interacted with to the last--was incredibly kind and professional. Everything was efficient and ran so smoothly, and I was in and out much quicker than I expected. The doctor I saw (Dr. Antonio de La Luz) had such a lovely bedside manner--he was direct and informative while still being genuinely caring. I'm so glad this new location opened!

I went to an urgent care facility for urgent care. They bill me for physician office visit instead…read moreof urgent care because they can't solve my problem and refer me to emergency room. I went to urgent care because urgent care is covered by my insurance plan, but they refused to bill as urgent care. So I ended up paying them 500 dollars.