Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

I had a follow-up on my review and still wasn't able to resolve why my account is flagged every…read moretime I go out of town even though I let them know in advance when I do go out of town. I never have this problem with USAA only NFCU.

I read the few reviews that have been posted and wasn't happy with them at all. I know everyone has…read moretheir own opinion. I want to say that they do have drive thur tellers and ATM. Also I have nothing short of outstanding to say about this branch, every time I've been in I have had great service and as for having to wait inside or out what's the big deal we all have/ had to wait in longer lines in the service so stop crying about it and be thankful that we have a bank that's more than willing to help and take care of us and our family's when we're gone. Thanks and have a great and blessed day. AMC(AW/SW) Ret.

After having been a member since 1999, I have reached my limits with your level of incompetence. In…read morethose 26 years we have filed less than 5 disputes all typically less than $100. Walmart Auto in E. City charged us for 4 tires they refused to install but took the $1254. anyway. Walmart is refusing to accept responsibility, despite proof that we never received these tires. A fraudulent charge against them was filed with Navy Fed on May 23rd. Despite my loading email after email showing we never got these tires, I have yet to receive a call back from someone in disputes. Almost a thousand dollars has been stolen from us & NFCU doesn't care either. I spoke w/someone at the CS line last night named Casey who I requested that he send an email to his boss regarding my less than satisfactory experience with this. I highly doubt that was even done. It's been almost a month. Someone has stolen my money & Navy Fed is supposed to have our back, but they have clearly drawn a line in the sand that they are on Walmart's side. I know my $52k in their bank are drops of water, but this is an ocean filled with my tears because y'all can't get it together. We are in the process of moving/retiring & buying/selling homes so that $1k can be used in a far more important way. If you value customer service, take your money somewhere else. We will be doing the same soon as we're settled in our new home. Thanks for nothing.

Horrible branch- service is lacking and workers inexperienced always having to call someone for…read morehelp. Manager is rude and he lacks leadership. Nothing gets resolved

Horrible service. Lack of professionalism by leadership. They have a problem with stereotyping…read moreindividuals when it comes to verifying identification and large deposits.

Our family loves Navy Federal Credit Union and in particular this branch. They finally finished…read moretheir remodel and it looks great. Their employees are always very friendly and accommodating. You always have a friendly person helping you either on the phone or in person. Very competitive car loan rates. Definitely deserve five stars!

This is the first time I actually went inside. I needed a new debit card. I was in and out in less…read morethan 15 minutes. The greeter at the front was super friendly. He showed me to the next available teller and she was super friendly and helpful. This is my number 1 NFCU!!

Horrible experience! Racial profiling. They leave you sitting there while Manager runs around…read morelooking confused and overly hyper for no reason. Energy in the place is not inviting. Don't recommend this branch. Employees are nonchalant and don't really show an interest. I asked a simple question about ATM deposits and employee told me whatever sounded right. I called the contact center and was told something completely different!!! Feels like there's tension within the employees. They push you to go online even when you're inside the bank!!! I'll definitely go online and not visit this branch ever again

Be very wary about VW's. NEVER finance through them. They screwed up my account for a year. They…read moreshut off my autopay and inactivated my account due to their mistake. After a year of dealing with people in CS that had no clue how to fix it, they finally corrected their mistake, but I still had no account to pay. Then the repossession threats started. After paying by autopay for 3 years, them inactivating my account they wanted a year's worth of payments or they would repossess. I ended up writing them two years worth of payments to pay off the 0% loan so I would NEVER have to do business with VW again.

If I could give them zero stars I would. I called into their call center with a water leak issue in…read moremy truck. This company was recommended by a friend. I asked the call center scheduler if they did this type of work and if they would service my Ford. He said yes. Then apologized for having to make me wait for a week and a half to bring my truck it. I was scheduled to drop off which I did last night at Hampton Chevrolet. I got a call this morning saying they don't do water leaks. They gave me the number of a water leak guy who told me he worked for all of their dealerships. Now I have to go to the guy an hour away after wasting half a day going back and forth to Hampton Chevrolet. All I got was, "I"m sorry the call center schedules our calls and they don't know what we do." When I called the call center to complain they put me on hold and sent me to voice mail. When I asked to complain at the dealership they said the manager was out, but I could look around for the Sales manager. No thank you. Horrible service.

So tired of the Harassing Calls! Calling family members in different states. It's absolutely…read moresickening. I'll never work with them again. Mandy is absolutely unprofessional and has the nastiest attitude.

This place is trash they charge more for the interest rate then the loan itself I pay a little…read moreunder 300 every month and just found out only $130 was going towards my loan and the rest for the interest rate then tell me I can refinance it's unfair and they are a total scam they are a billion dollar company because of then stealing from the working people and people that get loans with them.... PLEASE GO ELSE WHERE OR PAY IN FULL BEFORE TAKING A LOAN OUT WITH THESE PEOPLE THE ARE ONLY TRYING TO LINE THE POCKETS OF COMPANY .... PLEASE GO SOMEWHERE ELSE THESE CROOKS ARE TERRIBLE... IF I COULD GIVE a Negative 10 star for them I would.. a complete scam I can't wait to pay these weirdos off

WISH I COULD GIVE -00000 STAR I purchased a GMC Terrain…read morefrom them 3 weeks later we was in the shop for repair...got the car back 2 weeks later back in the shop...3rd time is a charm...never got the car back it was in the shop for 4 weeks and they could not repair...at this point we demanded to be let out of the contract which they did..I have a video to verify....DONT BUY THESE CARS...

Went into earls today to get a car around 9 and was out by 10 with a test drive. Everyone was so…read morenice and knowledgeable. Thank you so much guys

Took my Jeep in for a recall and I got it back with the engine cover missing! Didn't notice it…read moreuntil 2 weeks later. Went back and luckily they still had it. Didn't seem like a big deal to anybody that the mistake was made. I would not go back..this mistake was too simple in my opinion. I have no faith in them completing a more complex job properly.

Do not leave your vehicle here for service. This establishment is untruthful and has 0…read morecommunication skills. We had to drive to dealership 2 days in a row to get an update on fixing an emissions recall on our RAM truck. We were told untruths about vehicle service updates and were treated poorly by staff. It was left we were refused service after 2 days and were told to take our POS truck and go home. Which we did. Communication could have avoided all the confusion and utter disappointed. We are senior citizens and have never been treated so poorly at any establishment, anywhere, ever.