Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

It is 2:18 pm and my vehicle is still sitting in the parking lot - My appt was at 1:00…read more When I ask about it all I'm told is they'll get to it. I asked about the expectations for a 1:00 appt. The gentlemen tells me that just means I'm ahead of the walk ins. They overbook and are not forth coming about details. I'm sitting here listening as they tell person after person who walk up to check "1-1.5 hours." This is unacceptable. If I'm making an appointment, it's just that - an appointment, NOT a time to come an get in line for hours.

I love this location, so close to me and the best customer service team EVER!…read moreI went in today flustered because of previous fraud activity via PayPal that NFCU helped me clear up quickly and succintly!!! Markus issued me a new card and set my new password on the spot. His sweet demeanor and professionalism calmed me down right away. Awesome Service with a smile. Thanks also to Christian, who helped me with the details of my initial fraud case last week. He was a consummate professional and made the bad guys go back into hiding. All in all, great service, great experience - the BEST BRANCH office! 30 years of membership, and I am still getting new members to start accounts because of NFCUs excellence.

Before I begin let me start off by saying that this review is based solely on my opinion and my…read moreopinion alone so with that being said let's go!.I have been a member since who knows when,sorry it's been so long that I can't remember. But they have been a great credit union to me from day one. The have convenient locations everywhere I have been or visited so if you're not a member look into getting a membership for you and your family!.

Be very wary about VW's. NEVER finance through them. They screwed up my account for a year. They…read moreshut off my autopay and inactivated my account due to their mistake. After a year of dealing with people in CS that had no clue how to fix it, they finally corrected their mistake, but I still had no account to pay. Then the repossession threats started. After paying by autopay for 3 years, them inactivating my account they wanted a year's worth of payments or they would repossess. I ended up writing them two years worth of payments to pay off the 0% loan so I would NEVER have to do business with VW again.

If I could give them zero stars I would. I called into their call center with a water leak issue in…read moremy truck. This company was recommended by a friend. I asked the call center scheduler if they did this type of work and if they would service my Ford. He said yes. Then apologized for having to make me wait for a week and a half to bring my truck it. I was scheduled to drop off which I did last night at Hampton Chevrolet. I got a call this morning saying they don't do water leaks. They gave me the number of a water leak guy who told me he worked for all of their dealerships. Now I have to go to the guy an hour away after wasting half a day going back and forth to Hampton Chevrolet. All I got was, "I"m sorry the call center schedules our calls and they don't know what we do." When I called the call center to complain they put me on hold and sent me to voice mail. When I asked to complain at the dealership they said the manager was out, but I could look around for the Sales manager. No thank you. Horrible service.

So tired of the Harassing Calls! Calling family members in different states. It's absolutely…read moresickening. I'll never work with them again. Mandy is absolutely unprofessional and has the nastiest attitude.

This place is trash they charge more for the interest rate then the loan itself I pay a little…read moreunder 300 every month and just found out only $130 was going towards my loan and the rest for the interest rate then tell me I can refinance it's unfair and they are a total scam they are a billion dollar company because of then stealing from the working people and people that get loans with them.... PLEASE GO ELSE WHERE OR PAY IN FULL BEFORE TAKING A LOAN OUT WITH THESE PEOPLE THE ARE ONLY TRYING TO LINE THE POCKETS OF COMPANY .... PLEASE GO SOMEWHERE ELSE THESE CROOKS ARE TERRIBLE... IF I COULD GIVE a Negative 10 star for them I would.. a complete scam I can't wait to pay these weirdos off

WISH I COULD GIVE -00000 STAR I purchased a GMC Terrain…read morefrom them 3 weeks later we was in the shop for repair...got the car back 2 weeks later back in the shop...3rd time is a charm...never got the car back it was in the shop for 4 weeks and they could not repair...at this point we demanded to be let out of the contract which they did..I have a video to verify....DONT BUY THESE CARS...

Went into earls today to get a car around 9 and was out by 10 with a test drive. Everyone was so…read morenice and knowledgeable. Thank you so much guys

**UPDATE** I wasn't going to respond but I won my court case in the city of Chesapeake Virginia and…read morethe company had to pay up for the damages and fees. Of course they didn't pay me directly. I had to file a judgement on the business and when they tried to re-finance or what have it they had to contact me and pay the court fees and damages owed before they could get whatever they needed done with the city. I have no reason to lie. This business has now since changed their name and has new ownership. I am not sure why Leo decided to come and poke a bear but my original post still remains true from 2021. Happy I was able to recoup my funds and not sure why this whole new narrative was created by Leo but oh well. Steer clear people the elaborate lies typed in this business owners response is astounding.**UPDATE**

From the owner: Not applicable read more