Tip of the hat to Senior Banker and Officer Diana Carrillo!…read more I am in the middle of a real estate closing and was having problems getting the title company to recognize my bank account in order to wire the sale proceeds. Explaining things to Diana, she said "I have a simple answer". Within minutes she had it all sorted and the title company was satisfied. Her experience and knowledge really showed. Perhaps that may explain why she is an officer in the bank at her young age (I am 74 so every one is young!). And, I might add, very pleasant to work with. Like old time, home town, banking!!!

Checked hours online and drove almost an hour to get a cashier's check. But the only person they…read morehad to sign the check was behind closed doors in a meeting. Staff interrupted the meeting to try to get the signature but the person would not come out. I was told to have a seat for a minimum of 20 minutes. Unacceptable. If you are open you should be open for all offered services. I left and went to a different branch. If this ever happens again at any bofa I will close my account with them.

Brandon in sales is phenomenal to work with! From the first point of contact, he was incredibly…read morepersonable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again!

Bought a car from Julien and had a nice experience. He was friendly and helpful and not pushy at…read moreall. This is a classic car buying experience, be prepared to work the deal....

I got a car loan through WSECU and Alanna and Stephen has been the biggest help!! They stayed past…read moreclose to help me with the loan process and answered all of my questions promptly via phone and email! I've banked with them for years and i have never been let down Thank you again for all of your help !

We were trying to get a loan for a nearly new rv for half of its book valve, we had 50% to put down…read moreon the loan, with almost perfect credit and after a week and two days we canceled the loan to just pay cash. I will never go through WSECU again!

I wanted to provide a follow up post since the original negative review we put up in February. It…read moreis now mid-March and we have had our van back for a couple of weeks and it appears to be in good working order. The staff was very patient in listening to our complaints and responded professionally. There were still a couple of small things that didn't get done but the engine did get replaced and they gave an explanation as to why it took so long. Communication could definitely have been better and more specific earlier on, which would have helped ease our frustrations. However, overall we would recommend Mullinax of Olympia now. Thank you to the staff who very kindly helped us. My husband is now very happy with his new van.

Just a terrible rushed experience. I don't know why i bought from them after all these red flags…read more salesman was brand new and didn't know anything. finance manager was the worst. rushing me through the signing and so rude. The whole crew just wanted to watch football while dropping multiple F bombs around my kids. The Seahawks in the playoffs was clearly WAY more important than my 60K sale. Circled up around the multiple tv's just joking around while i sat uniformed and waiting. i'm going up to tacoma even just for maintenance from now on

My fathers account was here for years, I got added as I became his caregiver and POA…read more They are nice to work with, often no line, no wait, very pleasant and professional customer service people. All around a very nice bank/credit union to work with.

From the owner: You can get a checking account or loan anywhere. But you'll come to us because we've invented ways…read moreto put new spins on boring products that will save you money! eDCU Rocks because we do things differently here!

I could not use the drive thru because my vehicle was too tall and the other I could not reach…read more When I went to the walk next to, I could not put my card in the slot.

A huge shout out to banker Stephanie and all the tellers, staff and security at the Chase NA branch…read moreon Capital in Olympia. Exceeded expectations in every way! Had an unusual transition I needed to make and Stephanie was great at explaining options I could to make and then made it happen. The other amazing thing that happened was that she told me right off the bat was that she had a 'hard stop' at 12:30p.Sure enough, we finished right at 12:30 and her scheduled appointment was attended to right at 12:30p! Fantastic client service!

Asked for money that was crisp to travel overseas, I was handed ripped, torn, dog eared and double…read morewashed bills, the type that needs to be taken out of circulation. When I inquired further she made zero attempt to even look for better ones and when I asked her to look for some she rudely refused. I now drive to another town to do banking services even though I live near this one. This it's not the first time people have been rude. The last time I asked for a newer bills to travel overseas because overseas won't take old American money the two young men behind the counter laughed at me.

There customer service to their customers especially their long time customers…read more I am currently waiting for the results of my complaint against my local branch that is being investigated by the corporate office. I don't expect much to come out of it on my behalf. Exercising my rights to their policies when they are being quoted to you and refusing them shouldn't be a reason to trespass a long time customer because 5 grown women are afraid of a little old 4ft 9in women such as myself. You would think they could do better than that

I have no clue, other than Yelp saying you are one of the top places in lacey to get a safe deposit…read morebox. So I went to get one. yeah, none existed. I'm sure you love getting put into the top 10, or maybe you bought your way in) without even having the product that you are put into top 10 for? Pretty sad.?

Mary at the Tumwater location was so amazing. I was paying a higher interest rate on my car than I…read moreshould have been because of a few things that I needed to fix. Not only did she drop my rate in a significant amount she helped me realize what can I do to make my score go even higher. She was Def 5 stars all the way and I even changed to bank there because the service is that phenomenal. If you haven't looked into refinancing your loan there your missing out on the savings. mtucker@evergreendirect.org email or call her.

5 stars: Rob was absolutely amazing to work with; I'd specifically ask to work with him. I was…read moreincredibly impressed with his insanely fast and thorough customer service. Not as great: The sales manager wouldn't budge... he was stuck on higher than retail book value for the sales price, and lower than trade book value for my car. I also drove over an hour to go and see the car over Memorial Day weekend with the hopes of working out the deal in person, but when I arrived I was told that the vehicle wasn't on the lot because the General Manager was personally using the vehicle during that time... so I was basically out of luck.

1 star. Absolutely…read morethe worst customer service I've ever experienced. The service manager, Aaron Tolliver, was dreadful to deal with from start to finish. My wife was treated like a joke the entire time and was met with dismissive, sexist behavior instead of professionalism or respect. She specifically had a conversation with the service department requesting that they contact her before performing any work on the vehicle. They completely ignored that request and proceeded with service anyway without authorization or communication. Then they essentially held her car hostage until she paid for the work. At one point, Aaron even told her, "sorry you have a broken car," in a sarcastic and unprofessional manner instead of attempting to resolve the situation or provide actual customer service. This was easily the worst service department experience we have ever had. We will never return and will be filing a complaint with the State Attorney General. Avoid Rainier Dodge's service department if you expect honesty, communication, or basic respect.

You are always closed on Monday's. During this merge, you said mobile banking would be accessible…read morebut it's locked. I hope my card isn't locked and I'm absolutely screwed out of having money on my husband only days off. Really considering changing banks because you guys are never open and are always down.

Absolute disaster... Purchased a RV in 2022 and all seemed good until Sept 2024 when they changed…read moretheir online payment systems and my auto payments stopped happening. Horrible customer service has no clue and after switching to auto pay thru my regular bank via paper checks as they wont work with my bank it's happened again. I use a large banking company, one of the biggest in the world and yet Twin Star can't figure it out. Now they show me two months late, my bank shows payments sent and they cant figure it out. Made an additional payment via phone to keep current, but still two missing payments and the money is gone from my account. They have no clue, blame my bank repeatedly and have shown zero interest in assistance... Until now when they said if I had a checking acct there it would be easy... No way that will ever happen. not one penny of my money will ever sit at Twin Star as they cant even get simple payments handled correctly. Run and hide your money under the mattress before ever using Twin Star for banking needs...UGH!