Had a great experience working with Sargis - he's so friendly and helpful. I walked into the…read moreDealership Sunday afternoon for a test drive of the XC60, and came back later that week for one last test drive. Sargis is super accommodating and never pushy. He made the buying process very fair, pleasant and painless. His colleague Aaron was great too. Aaron helped me set up my Volvo tech after purchasing the car. He's super thoughtful and knows a ton.

I purchased a 2016 BMW 228i Convertible a few weeks ago and drove it directly home after taking…read moredelivery. Two days ago, when I attempted to drive the vehicle, it was completely dead and would not start. I contacted AAA, and after testing the battery, their technician informed me that the battery required immediate replacement because it was operating at only 33% of its original holding capacity. I reached out to my salesperson, Jimmy, to discuss the issue but have not received a response. At this point, I can only assume that the dealership does not intend to assist with the battery replacement. While I understand that used vehicles are sold with varying levels of wear, I believe it is reasonable to expect a vehicle to start and operate properly shortly after purchase. In my opinion, replacing a battery that fails almost immediately after delivery would be a gesture of good customer service and demonstrate a commitment to customer satisfaction. Selling a vehicle that becomes inoperable due to a severely degraded battery shortly after purchase creates a disappointing ownership experience and reflects poorly on the overall customer experience. I had hoped for better support in resolving what appears to be a straightforward issue.

Good experience. Ended up buying a Bronco for almost the same price, but could have easily gone for…read morea Grenadier.

This dealership and it's entire staff are top notch. We went in just to test drive the Grenadaire…read moreand we ended up purchasing a new beautiful vehicle. Rosita greeted us and was the perfect example of what every dealership wants from an employee. No pressure, extremely knowledgeable and personable. Bo in finance also an example of what every dealership needs as an employee. He made the part most people dread the most an easy process. We highly recommend Rusnack Grenadaire.

Brought my car here after a terrible experience with the Ford in Downtown Los Angeles. Martin has…read morebeen an amazing rep. While I already had a rental reservation, Star offers rental discounts and transportation to your rentals. My ride arrived just as I signed the paperwork. Perfect timing. The communication and transaction were super smooth and the cost was beyond reasonable for a dealership as I had several issues resolved. The only issue I had was that once your car is there you are not able to call and speak to a live person in the service department over the phone. Star uses an AI bot that purposely keeps you at bay. The system kept saying it would escalate my calls but still I received no return call or update on my vehicle. I even called the operator but they would just transfer me back to the AI bot. Not a good look for a location that has such exceptional employees. While Martin was off for several days unexpectedly, not one person picked up his tickets to update his clients on their vehicles. I believe it was Nicole that ended up jumping in and working everything out for me before the weekend came and went. I will definitely be bringing my car back to Martin. I just hope they have worked a different system out by then.

Ughhhhhhh. Never mind below. So communication was great thought everything was great, someone was…read moresupposed to pick up my car at 9:30 this morning. It is 1040 now I have not heard from anyone. No one has shown up at my house, and I have called and texted. They need to get their stuff together here. I'm on my last chance for this. Back to a better star rating. . Evidently they had some issues with their system that was designed for them to be more efficient with scheduling appointments, etc. It wasn't getting any of the messages. Today I called and it was a different process. Got a text back quickly from one of the advisors were scheduled me for an oil change entire rotation. I love that they will come to my house and pick up the car and then drop it off. It'll allow me to be efficient at work.