I had a great time working with Chantha and Chuck at Pasadena Credit Union. I did not believe they were able to find the car of my choice and within my budget in 24hrs!!!!! I would say YES! That I had a Great experience at PCU. read more

Excellent service from Pasadena Credit Union. They were extremely helpful on every step of the process of my credit application and thank you to Chuck from Carscouts from getting my family a great vehicle. read more

It was a great experience working with the Pasadena Credit Union team and Chuck at Car Scouts. We told them exactly what we needed and were looking for, and the entire process was smooth from start to finish. Communication was excellent throughout, and our vehicle was even delivered directly to us. We definitely recommend them! read more

The PFCU is probably the worst financial institution I have ever dealt with. Their incompetence knows no bounds and their IT systems appears to be from the Stone Age. read more

I have been with this bank since I started working. You have three years of my history on that screen. You know these checks are valid. Holding $1,498 for 11 days for a long-term member is unacceptable. I'm here to have the full amount released today so I can continue to manage my life. You're treating me like a stranger to the bank. I would give no stars if it were possible. read more

All our banking statements were burned in the fire and was was told we need to pay $5 for every statement we request, even in digital form. WTF? What a middle finger to the community it is supposed to be serving. This typifies the sh!t service I have consistently come to expect from PFCU. Clerks simply don't seem to give damn about their members. I have no idea why this place is a "beloved institution" that it is reputed to be. read more

The people are great! How ever the criedt card services are terrible. When you make a payment it doesn't come available for 10 days. When i request it be an available immediately they send a note to the " back office" which never works.Pretty frustrating!!!!! read more

As a first time car buyer I had an amazing and smooth experience thanks to the team in the Pasadena federal credit union in Bell Gardens and Chuck at Car Scouts who helped me find my amazing car and had the car and everything ready for me with a quick process. thank you! read more

I recently purchased a brand new and beautiful Lexus RX350 Premium SUV Vehicle, and I was greatly helped by ANTHONY of Carscout during the purchasing process. He was very professional, knowledgeable, patient, and attentive to detail. I could not have asked for a better person to assist me in buying a new Car. Here is something else: just a month ago, ANTHONY helped my Wife purchased a new Genesis GV70 SUV. If you are preparing to buy a new Car and want to avoid the dealership, then contact ANTHONY at the Pasadena Federal Credit Union, you're be excited to work with this very kind and fun loving young man. Very Sincerely, Wayne Cooper read more

Pasadena Federal Credit Union - Banks & Credit Unions Near Me - Pasadena, California

Total Lack of communication! PFCU deactivated debit/visa cards with no notification via email or mail. Who's in charge here? No message or notification was received on the website portal. read more

Pasadena Federal Credit Union - My Message IN-BOX. No message regarding the change of visa to Mastercard? Never received my new card. Never received a notification. - Banks & Credit Unions Near Me - Pasadena, California

They are an amazing credit union they take care of you and there rates are amazing so I recommend it to all. And ask for Veronica she is really helpful read more

The atm has been down for some weeks. I didn't like the idea of the office to moving and I then adapted to the move. Now I can't even go to the ATM machine because it is out of service. This is truly an inconveniences for me when I get off from work and go to the atm machine and it out of order. This not a good look Kim read more

ATM is always out of service. What's the point of having one if it never works or it's temporarily unavailable.

I've been banking with this Branch for over 10 years. The service is excellent and all the employees are very kind,considerate and helpful. They have helped me with my financial needs and other task at my request. The Branch Manager Veronica R provides great customer service and is definitely a leader. read more

I have been a member of PFCU since 9th grade and it has always been a family environment and feeling of care from PFCU. The branch director Veronica along with the other branch team members always has taken care of our families financial matters promptly. Grateful for their service! read more

Member for 30yrs, not that many complaints . New locations ok, but need better ATM dispensary options other than always given 5 or 100 bills. read more

I took out a loan with my local credit union, who connected me with Anthony from Carscouts. During an emotional time when I needed to find a new car quickly at a great rate (emphasis on GREAT), Anthony went above and beyond to make the entire process easy and enjoyable. From our first conversation, it was evident that if it mattered to me, it mattered to Anthony. I provided him with the following requirements: aesthetic body shape, a beautiful interior dash, good gas mileage, enough space to transport new furniture without being TOO big, and only essential safety features without unnecessary add-ons that just add to the cost. As you can tell, I didn't make it easy on him but Anthony found cars that matched my criteria perfectly. We texted back and forth, sharing jokes and car specs, until we locked in on a Mazda CX-30 with Apple CarPlay and a few other features that sold me immediately. Anthony not only found a reliable car at a fantastic price but also made the process fun and simple. I highly recommend partnering with Anthony for any upcoming car purchases--his pep talks are great and his deal-finding skills are even better. Thank you, Anthony, for making this experience truly memorable! More details for the nerds: The process included a brief phone conversation to level-set the situation, followed by texts back and forth with pictures and car specs. Carscouts drove the car down to a local branch, making it easy to pick up AND took care of all the registration and paperwork. The full process took under a month and I'm expecting my license plates in the mail any day now! read more

Pasadena Federal Credit Union - Banks & Credit Unions Near Me - Pasadena, California

The fact that this credit union did not bother to address these concerns says it all. A decent banking institution would reach out even if just to save face. Not here. Why would they? Shame that they bully their customers. Stay away!! read more

Had an amazing experience with Anthony from Car scouts was the most amazing guy he helped me so much and was always upbeat about everything, this was my first car so he made the experience so amazing for me! appreciate anthony so much ! read more

Pasadena Federal Credit Union - Banks & Credit Unions Near Me - Pasadena, California

These people do not care about you or customer service. They treat older people particularly people of color very poorly. Plus they will not take responsibility for their action or errors. They make errors and attempt to Cover It Up, especially with OLDER people. They Deactivated my debit/visa No message or notification was received on the website portal. They are POORLY MGR...get your money$$ OUT!! THIS IS REAL!! read more

Brenda Valerio membership, relationship, representative really helped me so much today with credit card guidance and she explained it in a way that I really understood and was very patient. I'm really grateful. Thank you for your knowledge and your excellent customer customer service. read more

I'm not comfortable at their new location and I don't like the lack of privacy when transacting with a teller. The people in line overhear everything, including how much money I'm withdrawing and then walking back to my car by myself in a questionable area. Combine that with their mediocre customer service these days and it's making me think I need to leave them behind. Also, I thought it was telling while reading one of these reviews and the "business owner" responded thanking the reviewer & said she was happy the reviewer liked the employee she was complaining about. The reviewer specifically said 2 employees didn't listen and talked over her, then the business owner responded by clearly demonstrating that apparently nobody here listens. read more

I loved working with PFCU. But ever since moving locations their service has gone downhill. I'm only giving two stars for the amazing rates. But the service, I would minus another star as they have been so difficult to get ahold of and have not sent me my replacement card two weeks since they said it would be expedited. Which they lied about after I called one week after being told it would be rushed. Another week passes and I still don't have my card. read more

Patricia Kelly-Moss Always greets customers with how I help you? She goes the extra mile to make sure that the customers' concerns are met. Really appreciate the great customer service she provides. Asset to the banking community. read more

I have been member at PFCU for many years. All the employees at this credit union have been fantastic. But one particular employee stands out. That person is Brenda Valerio. She has provided exceptional service to my banking needs. Anytime I had any questions or requests for my accounts, Brenda always had the answers and explained them thoroughly. Whether it was for my CD account or complex questions regarding car loans, Brenda always had the right answers. Because of her I feel that my money at PFCU is secure and well invested. Brenda thank you and keep up the good work! read more

Hello would like to say every time I visit everyone greets me at the door and even when making a call into this branch always polite and helpful. now this last visit was tough and personal for me, yet Patricia Kelley-Moss was a great help and showed customer service is quick, easy, personalized, and empathetic. Why do I say that I just received two girls in my care and she was empathetic to understanding my needs and situations. She personalized the visit by sharing her prospective with her parents and food preps. Yes the service was quick and easy to get everything done. Thank you PCU & Patricia read more

Love my FCU they worked with me to get the loan I needed for my new vehicle, I spoke with loan agent Brianda Teresa, who is an absolute sweetheart, so helpful, kind and supportive I was able to call her and get extra help with any issues I had. Thank you PFCU. read more

Pasadena Federal Credit Union - Banks & Credit Unions Near Me - Pasadena, California

Pasadena Federal Credit Union has deteriorated greatly in the past few years. Their customer service is non-existent, after being one of the best for decades. I first joined in the 90's and was impressed with their personal, caring employees. This changed dramatically as leadership changed and policies changed. The staff members at the Fair Oaks location greeted customers by name and were friendly and kind. The employees at the new branch are cold and unhelpful. Policies have changed as well. They no longer support their customers. I'm considering taking my money to a different bank. read more

The team is just so friendly. They offer competitive rates and everyone that works there treats you like family. I often have felt like a stranger at other banks. Thank you to the team for making me feel so welcome. read more

I called to apply for an auto loan and was recommended to come in for faster service than apply7ing online. I was greeted by very friendly and helpful staff, especially Patricia and walked out with loan approval within an hour. Maybe not apples to apples but II wish our home refinance had got this smoothly with B of A. it took months even though our credit scores were over 800 Phil M read more

Went today to get some help and the service was great. Luis was the gentleman that helped me. He was very helpful and kind. If you need any help I would recommend looking for him read more

It started as my 1st CU. It started positive. It started to suck. It continues to suck. It continues to use 1940s' policies. It continues to desperately catch up to other CUs. It had no money issues. It had no issues at all. It had 1940s' policies. It started to show its 1940s' true colors. It started to show irrational behaviors. It started to lose the 1940s' core values. It had no fees. It had no problems. It had no logic. It had to no issues with me. It became 1940s' blind. It became 1940s' garbage. It became 1940s' disgusting. It became 1940s' useless. It became a pointless 1940s' relationship to maintain. It became a bank of nothing. It became a bank of 1940s' bad products. It did had stupid fucking 1940s' policies causing me to leave the bank for Navy Federal Credit Union. PFCU is not the bank you're looking for... Find CU that doesn't have policies from 1940s living in 2021. The best thing that happen to this bank is to be brought by any other bank. read more

I hesitate to call PFCU every single time I have an issue, I never know what unprofessional agent I will get. Today I called and spoke to Denise, she was very rude, did not provide good customer service, over-talked me as I was explaining my issue. She got frustrated having to explain. I then escalated the call to a manager. Jacqueline the director called me back, she listened to my situation, then was also over-talking me as I continue to express my concern. I would never recommend PFCU to anyone. PFCU please provide customer service training to your employees. read more

I highly recommend Pasadena credit union for financing a car. Brianda was great helping me get a loan. Duke was amazing at finding me a car. He took the pain of looking for a car. I just told him the car I wanted and the price range. He even went above and beyond to deliver my new car to me and take my old car away. read more

1o.19.1o 2nd time here. I personally don't have an acct or credit card from here. So I don't have the frustration like other Yelpers. Then where did I even come here? Right. Hahah So they offered very low interest rate for my bf's car so he decided to open an acct with them so I was only here to deposit a check for my bf. The staffs we're very friendly. And they were able to just email the deposit receipt to my bf. I found that very economical because most people would just toss it at the end anyway. Or if you're someone who likes to keep them, it's a safer location in email anyway so you won't accidentally drop it or something, unless you decided to delete your email. Parking was also easy access but it was harder to turn into the plaza if you had to make a left turn bc you'll be blocking traffic. read more

Okay- I have nooooo reason to have my $ with them. This bank has deteriorated greatly. If you close your account make sure to call in advance so they're able to withdraw your funds in a timely manner. My first annoyance was the fact that I called in advanced to withdraw a sum of $. Doesn't really matter what I needed it for the point is I followed their protocol- call in advance to ensure they'd be able to accommodate. I answered all their questions on why I needed to withdraw the $ but they said they couldn't allow me to withdraw the $. I would need to withdraw smaller increments at a time. So instead of 1 transaction I would need to make 7 on different days. My annoyance only grew when I was forced to get a new car. My car gave out on me so I went into the market for a new car. My first stop was the credit Union for a car loan. You would think they'd WANT my business- I've been a customer for this bank for years. I have amazing credit and a great cc WITH them. They ran my numbers everything was good but it was a horrible experience with Brenda. Why did I have to be behind her to get my approval letter, for a follow up, for ANY update? I definitely didn't feel like a valued customer. Toyota offered me a better deal on my brand new car through their financing so I didn't have to go through the credit union in the end (thank god!). FYI they also don't accept coins, you'll have to deposit those at another bank. Customer service is almost non existent. I don't know why I'm still a customer here, I guess because I don't want to deal with the headache of closing my account but the end is fast approaching for me. read more

I highly recommend passing a federal credit Union for all your banking needs. Brenda and Veronica will deliver personal and professional service all the time I've banked with them for over 25 years, and would never move to another financial institution. read more

Patricia Kelley-Moss, Member Relationship Representative, is the best. She is patient, kind, efficient, knowledgeable and personable. Ms. Patricia is always stylish with well groomed hair and decorative fingernails. She expertly navigated through the system to resolve the issues with my account. You will be well served if you have the good fortune for her to assist you. Thanks Patricia for offering outstanding customer service. read more

Patrica is one best over there at the Pasadena Federal Credit Union. Always greets everyone with a smile. Makes great conversation with people while doing her job. Always make sure that a person is helped out or situated. When finished she tell them that she will see them next time and to have a great day. read more

Love banking with Pasadena Federal Credit Union, I have been a member for many years. Love how friendly and understanding the employees are. Great Credit Union. read more