I walked in to open an account and was impressed. Rose was awesome. She opened my account in a quick and professional manner and answered all my questions. Rose also went above and beyond to answer my questions about a car loan. I am very happy with the level of service I received today. read more

Updating my review the incompetence in this bank is actually insane. Aside from a bank worker telling me I can't raise my daily limit. To telling me it's been raised when it has not. They won't add my card to Apple Pay and fail to raise my spending limit for my own money. Come the 1st of the month I'll be switching banks and leaving this credit union. Losing money on deals from this incompetente bank unacceptable. Thanks for the 10 years the merger really did a number on this bank read more

Absolutely amazing! HUGE THANK YOU to Jeanette McColl for be a life saver. Jeanette helped me step by step in the process of my auto loan and insurance process too she kept it up to date and kept pushing for the best service she can provide. When I would think I know "someone" that person was Jeanette. She is amazing and the kindest person I've ever had the pleasure to work with. Thank you Jeanette McColl for the amazing work you do even when you're sick, you were there working hard. read more

Best service ever !! Duke and his team were awesome ! and I'm super happy !! They did all the footwork and delivered my car , they even helped me set up all the tech stuff on my car ! It was the easiest process ever ! Thanks so much !! read more

I worked with Duke from Carscouts on purchasing a car. He was knowledgable, professional and fast. The entire process took less than a week. I knew the car I wanted and he was able to find it and made everything seamless. I would definitely recommend using this service for purchasing new or used cars. read more

I recently was approved for a car loan on Tuesday . The whole thing only took a few days to set up . I was assisted by Anthony , his efficiency and excellent customer service really came through big time. I told him one day what car I wanted the next day he found it in a good deal . I'm very happy with Pasadena service Federal credit Union and their staff the professionalism and they treated me very well . I would definitely recommend going through them for any financial services. read more

Pasadena Federal Credit Union - This is the used car I was able to get thanks to the Pasadena service Federal credit Union and there incredible staff - Banks & Credit Unions Near Me - Pasadena, California

Hit or miss quality of service depending which teller you get. There was a time I requested for assistance from a teller and I didn't have a problem at all getting help. The teller was very accommodating. It's just do happen I didn't get her name. Second time around, a different teller (she was wearing a thick black frame eye glasses) rather than helping me , she told me to call the 800 number customer service for assistance. The issue was same scenario from the first teller who assisted me. The third time, same situation. The teller helped me without hesitation. It was a young man- polite, friendly and helpful. Their services are not consistent! read more

Ask for Daniel! I can't emphasize this enough. Daniel made this entire process possible for me and went above and beyond to make things happen. He's incredible and knowledgeable. He was kind, understanding, and you don't find that often. Thank you, Daniel. And thank you, Pasadena Credit Union. By the way, you're lucky to have Daniel. read more

Generally, I do not like to leave negative comments about a business. But in this situation, it just seems to get worse. I use to love being a member at Pasadena Service Federal Credit Union. After the merger with Pasadena Federal credit Union, it has been a complete nightmare. As a member, I am not treated with the same care and kindness that I have been use to since I first joined the credit union 15 years ago. With a new merger comes changes that were unexpected, for example, now I have to redo my direct deposit. When I asked Yolanda on the chat about it, she told me that that information has been on the website since July 2024. Well obviously, I did not see it, and in the frequently asked questions, it states that there would be no changes to my bank account. So I made a mistake of thinking that there really would not be any changes. The credit union is not offering some of the same things that it offered for years before such as a teacher loan. Bank fees are charged before even the end of a business day. Most banks at least give you to the end of the day before they charge a fee. Not here. Call wait times are ridiculously long. At the end of October 2024 my debit card was compromised and it took 20 days to get a new card. It is clear when the merger occurred, care and consideration for members flew out of the window. I'm sad that I now have to find a different bank to bank with. read more

Like some other people I have had a bad experience with this credit union after the merger. I have been a long time member. Long story short I have a personal account, business account and I am on my mother in laws account. I wrote a check to pay a credit card bill from my personal checking account and after going through my accounts online I found out they paid the check from my mother in laws account! How does that even happen! My check was written from my personal checking account a totally different checking account from my mother in laws with totally different check number sequence. All my years of banking I have never had an issue like this. I went to the credit union to fix the issue, the teller was very helpful and transferred the money from my account to my mother in laws. I was lucky that my mother in law had enough money in her account so my check did not bounce and she is lucky she didn't have any pending checks since her account was shorted money. I spoke to the manager to let him know what happened so they can make sure this doesn't happen to anyone else. The manager was helpful and apologetic and provided me his email in case I had any other issues. THEN, to add insult to injury the next morning I was online and saw that they did the same thing that same afternoon after I spoke with them! This time it was a check I wrote to pay property taxes. Again lucky my mother in law had money in her account to cover that check too! I called that morning to speak with the manager but the customer service rep said he wasn't available so I asked to be transferred to his voicemail and she said he did not have a direct line so she said I could leave my name and number and she will have him call me back. Well I never received a phone call from the manager. In addition I am still unable to get my statements online. Needless to say I am looking for a new credit union, I have lost all faith and trust in Pasadena Federal Credit Union to be accurate with my accounts. Very disappointing and EXTREMELY frustrating!! read more

I haven't used this credit union because they kept messing up my debit card. They were never able to get it right.

I took out a loan with my local credit union, who connected me with Anthony from Carscouts. During an emotional time when I needed to find a new car quickly at a great rate (emphasis on GREAT), Anthony went above and beyond to make the entire process easy and enjoyable. From our first conversation, it was evident that if it mattered to me, it mattered to Anthony. I provided him with the following requirements: aesthetic body shape, a beautiful interior dash, good gas mileage, enough space to transport new furniture without being TOO big, and only essential safety features without unnecessary add-ons that just add to the cost. As you can tell, I didn't make it easy on him but Anthony found cars that matched my criteria perfectly. We texted back and forth, sharing jokes and car specs, until we locked in on a Mazda CX-30 with Apple CarPlay and a few other features that sold me immediately. Anthony not only found a reliable car at a fantastic price but also made the process fun and simple. I highly recommend partnering with Anthony for any upcoming car purchases--his pep talks are great and his deal-finding skills are even better. Thank you, Anthony, for making this experience truly memorable! More details for the nerds: The process included a brief phone conversation to level-set the situation, followed by texts back and forth with pictures and car specs. Carscouts drove the car down to a local branch, making it easy to pick up AND took care of all the registration and paperwork. The full process took under a month and I'm expecting my license plates in the mail any day now! read more

I'm a long time Pasadena Service Federal Credit Union. I'm still having a Terrible time accessing my account. There is a person "Jaqueline" on chat who is trying to help too many people at once. It is taking 40 minutes and still no help. How does a person access her account??? The service is gone . Run somewhere else!!! read more

Terrible experience since the merger. They don't offer a lot of the same services as before. I'm still trying to get used to the way this bank operates, but they have no regard or patience for their customers. I signed up for alerts to make sure my account doesn't get overdrawn but I don't receive them, and then I get charged a "courtesy pay" fee although I have sufficient funds. When I chatted with Denise she was rude, condescending, and would not hear me out. So sad and disappointed. read more

Kat is great,we told her what we wanted and she found our new vehicle in less then 8hours. If you are looking and you are ready give her a call read more

I'm back to give credit where credit is due. I was contacted by a representative (Anthony) of the newly merged, Pasadena Federal Credit Union. He reached out with the intent to reassure the integrity and personalized service at the Credit Union located on Rosemead Blvd, in Pasadena, has not wavered. We had a brief personalized communication back-and-forth right here on Yelp. Ultimately, the other contact person I came to respect and appreciate for many years, had also reached out earlier in the month of October. We agreed on a plan, which included my voluntary account reactivation and return to continue doing business there once the smoke cleared, and the merger transition would be completed. I temporarily moved my money from my accounts and placed everything on hold in the mean time. I since re-registered my log-in information and the account remains in tact. I deposited minimal funds because I am feeling much better about the way things were handled recently. Faith restored for now. November 08, 2024 My hesitance remains, however. The ability to reach anyone by phone directly is no longer an option, and recently, emails continue to go unanswered. This leads me to wonder if they are even reaching the person to whom the emails are directed. Stay tuned for future updates. Michael C read more

What happened to the days when companies prided themselves with excellent customer service!? I applied for a loan online. I was quickly connected with someone who would assist me with purchasing a car. He was great, quick to respond. The problem was that I was shopping for a car but had yet to learn if I qualified for a loan. A couple of days later, I find out I did, only because I initiated the call. I decided to get a personal loan instead. I was told that my application would be processed and I would be called to know how much I qualified for. One week went by, no response from the union. I call the branch, and I'm told the person helping me was on vacation. I was not offered an option to talk to someone else. Another week passed, I call again, and person is busy so I left a call back number. I practically waited a month with no answer and I finally called again. The person handling my requested thought we had already spoken and went I told her I called her multiple times; she seamed bother and said, "next time you can ask for somebody else!!" I guess she was right, I could have done that! I should have also picked up the phone and file a complaint. I can't believe she had the audacity to respond to me in that manner. Her job was to help me with a loan and contact me. I don't think it was my job to be hunting her down. So dissatisfied! I've been a member for quite a while now, but now I'm considering another credit union and will be doing business elsewhere. Any recommendations? read more

Well good to see everyone again Maria lupe Charlene. And I would like to welcome to the PSFCU Erika Rodriguez no relation haha yes Daniel and Blanca didn't for get you guys either excellent customer service across the board thank you for providing the best customer service when I walk in the warm welcome and friendly smiles I thank you for taking care of me and my family banking needs keep up the great work !!!! Also customer services over the phone no I didn't forget you either thank you huys behind the scenes great job read more

Anthony was a great help in the purchase of my first car!! He was very thorough and thoughtful!! And went out of his way to make me feel comfortable!! Thank you Anthony for all your help!! read more

Have been a member for 7+ years and I always get treated with respect. They provide fast, clear, and friendly service. Always available to help with any issues I might need their help with. Buying a car or getting a loan from them has always been the best option. Clear guidelines and explanations on how loans work make me feel like I am with the best credit union. Definitely recommend it to others. read more

Customer service sucks. I waited 15mins before I left. It was literally me and one other person in there. One teller. I counted 6 People Walking Around Just Looking. Not even acknowledging that I had been standing there and not even greeted. 11am, 3 Customers and 6 Tellers? I DONT UNDERSTAND... read more

I just bought my second car with PSFCU. I had a great experience the first time with the car scout service which was great and in this second time around their service was outstanding. I worked one on one with Katt, and she made looking for a car so pleasant and exciting. We gave her price range, color, model and she found us an awesome Volkswagen. We were totally surprised. I'm so grateful. Credit unions are the best! read more

Carscouts helped me buy my first car. Found an amazing Honda accord at a great price. Big thanks to Duke and everyone else that helped.

Good service! Found the car we wanted at good price! Car scouts are really nice and helpful!!

I'm not sure if there has been a change of staff or what the case may be but i have been banking here since i have been able to have a bank. Never in all of those years have i experienced soooo much bad customer service over the phone. Yes, everything is great when you physically go inside and make a request but over the phone? They are extremely rude!!!!! I am so disappointed because i know there are amazing people who work hard here like Rachel and Chantha but these new hires definitely need more training especially as far as phone etiquette goes. I'm so tired of asking questions about my account and them cutting me off while trying to speak or trying to make me seem dumb when it's my money and i definitely know what i have and what i do not have. I am considering changing banks completely. I don't even feel comfortable talking about any account issues with anyone else besides Rachel or Chantha! read more

Just to preface: I'm not a member of the Pasadena Service Federal Credit Union, I was stopping by to use them as a CU Service Center (as a shared branch member). I'm super nitpicky about the service at a CU only because I used to work at one & trust me, we are ALL about the service. I wandered in Wednesday just before noon, branch was pretty empty. Very clean and roomy with lots of parking in the lot. A little surprised that no one greeted me or offered help when I walked in since I looked a little lost while looking for a shared branch slip to fill out but they don't use it (a fact that I didn't know until I approached the teller window & asked about it, shared branch members just use their CU's deposit slip). My teller was nice & efficient but overall: pretty average experience. Good thing I wasn't a mystery shopper! read more

I have had a number of bad experiences at this bank. Reading through other's experiences just solidifies the inconsistency and unprofessionalism executed here. My first problem was with depositing checks. I have never had a bad check yet would get treated very suspiciously when depositing my checks. My access to my money would depend on the back teller, which is unprofessional. There either is a policy in place or there isn't. Sometimes they would tell me they have to hold my money for my own safety, other times they would make cash available the same day. How am I to plan accordingly with such flimsy policies? Secondly, I called over the phone to inquire about opening a credit card because I needed extra cash. I was put on hold for quite some time, then told to call their partner institution that provides the credit cards. I call the institution, Elan Financial, and am told that the applications have to be filled out and sent from Pasadena Service Federal Credit Union. I have already spent quite some time on the phone at this point. I call back and wait in a queue for quite some time. Once I get through I am instantly told that I'm going to be put on hold. I quickly explain that I have already spent close to an hour because they gave me the wrong information and that I don't have anymore time to wait on the phone. So essentially they tried to avoid doing paperwork which is their obligation through the financial creditor Elan and in turn made me waste an hour of my day and never get a credit application processed. My third poor interaction was when attempting to get auto loan information. I was sent to an empty desk and told to look on the phone for the directory. Already a little confused I walk over and call the number to speak to someone in the same building over the phone. The person wasn't very friendly and communicative. She seemed bothered as if I was asking her personally for a loan. She gave me very generic numbers regarding standard rates and asked if I needed anything else. I was already thrown back because it seemed as though I was bothering her. I said screw it and left frustrated and felt like my business is no longer wanted at this establishment. The people there are quite rude and aren't eager to help. I get much better treatment at Chase Bank so just use them until I find find another credit union. This is unfortunate because my family has been coming here for close to two decades. read more

I'm not a member here, but I use this branch for shared branch deposits. Liza, one of the tellers is super sweet, and is my favorite! Every time I go in, she makes me feel like I'm a member. We have a nice chat, while conducting the transaction, then I'm on my way. My biggest gripe here is that they put a hold on deposits (shared branch) for 2 days, even payroll checks. So, if I don't need to access the funds right away, then I come here. read more

I've been with Wells Fargo since I was young, but never ever experienced the wonderful treatment like I have with them, Rachel, Kathy, Teri, etc. they all address you by your first name, I always feel welcome!!! I personally LOVE this bank. read more

I created this Yelp account to let outthe word.... **Best banking experience ** My Brother, became a member as he worked at Farmer John.. He always had great experiences with everyone Thanks to him I'm now a member and not only for my Personal Banking, but for my Business banking.... The Covina Branch people.. Andrea, Daniel, Tom and Ysabelle are always ready, happy willing to help... Sarah was transferred to Rosemead branch. She will be missed greatly ... Long story short..... If you're not happy with your current branch..... Visit the Covina Branch 301 Rowland St Covina CA 91723.... You will not be sorry read more

My father has been coming here for years and introduced me to Sayra Rodriguez to assist with me with a car loan. She was BEYOND knowledgeable, professional, and helpful with getting me everything I needed throughout the loan process. She reviewed the contract from the dealership with me, and even caught hidden charges the car dealership tried to add to the contract. She was the best part of my car purchase, and I am tremendously grateful for all her help! I couldn't recommend a more knowledgeable, professional, TRUSTWORTHY, and CUSTOMER DRIVEN loan officer! read more

They make way too many mistakes! I have had to go in, in person, to fix things because the wait time on the phone is not good. I do NOT like going inside with a bunch of strangers during COVID concerns. One better thing, emails have been responded to in 48 hours, which, since it was not an emergency, was OK. Also, their hours are terrible. And no easy access to ATM after hours! read more

I'm currently a member at the Pasadena Service Federal Credit Union and I absolutely love my credit union. There are many member services that are helpful and have been beneficial not only to myself but my family. I have been a member for over three years and recently purchased my second car last year and I can't be more happy with the customer service, the expertise and variety of member services. If you are looking for a outstanding place to bank, I would consider becoming a member at Pasadena Service Federal Credit Union. read more

I've been a member of this credit union since I was a student at PCC twenty years ago. Several times over the years, when I've needed a loan, PSFCU came through for me when other options did not. This weekend I bought a car after working with the credit union's auto purchasing agent, Greg Kimura, for several weeks searching. Greg was a big help when I was evaluating my options, making sure I didn't buy any cars which had evidence of accidents hidden in the Carfax report. He stayed on the phone with me when I was at the dealership, the whole time I was signing the paperwork. This was really important because the dealership guy who handles the paperwork is a real bully, unlike the salesperson and sales manager. Greg helped me understand what all the documents were and made sure that I didn't buy any unnecessary add-ons. He was basically my coach through the whole process. I wish the credit union interfaced online with my Mint dot com account. But they still get 5 stars from me. read more

I love this credit union! I love the people who work here! I just love everything they do. I am currently in the process of changing my account over from a big business to the credit union (even though I have been with the credit union for about a year). My first financial institution as a child was with a credit union back east. I never understood the value of these places until now. The staff are SUPER friendly. They take time to know your name and be helpful. When I walk in, I feel like it is similar to the show "Cheers" (I guess I am showing my age). My major critique is the website and the inability to do more. This is the only reason why I keep that other (will not mention the name) bank open. I wish I could do more and not always have to walk into the branch (I still love ya'lls smiling faces!). Thank you for your service and everything you have done for me. I am sure that I am probably NOT talking advantage of what the credit union has to offer, but I am working on being brave enough to come in and someone walking me through be more financially secure. read more

I love pasadena service federal credit union. I opened a account last week and Melissa Amaya was so nice and professional. She answered all my questions. I wish I had found this place sooner!!! Thanks for all the help Love read more

Ive been with psfcu for some time now. Sayra is a loan officer there. I purchased a car with a low interest rate, one year ago. That car was totaled. Sayra went up and beyond to help me with financing another vehicle. Very professional. I recommend, her if you need any type of loan servicing. Really informative. THANKS AGAIN FOR EVERYTHING! read more

This place is magic, like a page out of an old, favorite book, it just feels good to experience all it has to offer. There is no bank like this anymore. It reminds me of the Bailey Savings and Loan. PSFCU is a neighborhood bank where everybody knows my name. I run into friends, colleagues, teachers who all look happy to be there. Rachel, the branch manager, is incredible, going the extra mile to make sure I have all my questions answered. She makes personal phone calls, after hours, to check in when she knows a member needs something. Sayra processed my car loan today saving me 2 months worth of payments, lowering my interest rate by 1% and getting me an extended warranty (all much better terms than what Honda Financial Services offered me). In a time of automated phone calls, take a number and get in line mentalities, this place is like a veritable utopia of banking! Thank you Pasadena Service Federal Credit Union, you really are MYPSFCU! read more

First time coming here. I only wanted to get an advice regarding my current lease situation or buy out. The staff was very friendly, took me to speak to probably one of the most honest person I have met, involving car financing. His name is Greg. He broke down the details of my situation and found the best option for me. They really will do what's best for you. I will be back 2 years Greg, to look at my situation and see your finance interest rates. But I will definitely go back. read more

The tellers are horrible. The staff that works in the back with loans and customer service are the only reason I stay a member. They are polite and absolutely put their members first. They need to train the tellers to do the same. Service has absolutely gone down the last two years or so. Very disappointed every time I have to go in to this branch. read more