Roger you are a hero. I fell asleep in my designer glasses...again...Roger took care of everything fast. We can't begin to thank you for your above and beyond service. #rockstar read more

Michelle, thank you for the amazing customer service, your professionalism and great advise. Highly recommended

great customer service, i wasnt expecting my glasses to be done so soon! thank you lenscrafters definitely coming back!

I'm giving a 5 star review for great customer service. During my most recent visit and even though circumstances were not the greatest due to the pandemic COVID-19 I was seen the same day as scheduled and was able to get my glasses done in a couple of hours!! I'm very grateful for the service provided and loving my new glasses. Kudos to LensCrafter in Esc! You guys rock!! read more

LensCrafters - Eyewear & Opticians Near Me - Escondido, California

Well I'm back after going to the Carlsbad store for the last 3 years. Should of known better. Nothing against Abe who helped take my request to have new lens put in my old frames. They had problems with their machine and I had to wait a day. But that's not the problem. The problem was the way they left all the dirt and grime. Didn't bother to clean my frames one bit before putting new lenses in them. Bad service if you ask me. read more

LensCrafters - Think first, act second! Clean first, new lens second!! - Eyewear & Opticians Near Me - Escondido, California

I've gone to this store for several years now and I absolutely love this location. The entire staff goes above and beyond to make sure I am 100% happy and satisfied with my purchases. They all even know my name. This year's exam and purchase was especially amazing - from the exam to the delivery time and I love my new contacts. I adore Dr. Rich, she is a stellar doc and I will continue to have her care for my eyes for as long as I live in Escondido. Thank you Auto Parkway Lens Crafters! XOXO read more

Had a wonderful experience here. Changed my mind twice and everyone was understanding and patient. Special thanks to Nicole for bearing with me and honoring the promo price a couple days after it ended. Can't thank you all enough. See you next time read more

I picked up my new glasses yesterday. I got home to find the left eye reading area was off. I went back today, expecting a battle to make it right. Nicole helped me. She was polite and professional and said she would make it right. I got a $41 refund and a rush redo on the left lens. Three hours later I returned. Things were better, but not 100%. Nicole worked with me and made some frame adjustments (frames were riding too low and in too close). She fixed it and all was well. Thank you Nicole! read more

From Kansas visiting relatives in Rancho Santa Fe. Sunglasses were starting to slip on the bridge, so stopped into LensCrafters to see if they could tighten them. Anthony assisted us and what great customer service. He not only tightened the sunglasses, but my regular glasses as well and then thoroughly cleaned both pairs. Did not ask if we were customers or where we bought the frames. This LensCrafters sets the standard and above for customer service which all businesses should use as a template. read more

The overall quality of services rendered were top notch, everyone was professional and eager to assist me with my vision needs. The employees here are knowledgeable and approachable, My experience was encouraging and very pleasant, The Dr was great and had excellent bedside manners. I really felt like everyone enjoyed what they do and cared about their clients as well. Looking forward to continuing my eye care services with you and I highly recommend this location because they care and it shows. Thanks LensCrafters! read more

So me and my wife go here to get our eye exam and that went fine. We go out to look at glasses together just looking and I can't find anything I like. Pretty soon this guy comes out and another sales person comes out and basically separates me from my wife. He is real close to my wife and she tells me later that she felt very uncomfortable. We were being pushed kind of like a car lot and it was not cool. We decided that we were just going to get our prescriptions and leave. Monday I'm going to call my insurance and ask that they be removed from our providers list. It was kind of like well he isn't going to buy anything so we will separate them and ill work on her while you keep him away. I should've said something but it was so not cool. read more

Tammy, the manager is always friendly and professional. Remembers me! Goes above and beyond and as long as she and Marcel, continue to show me excellent customer service and satisfaction, I'll continue to be their customer!! They are great assets to this store! Thank you read more

Had my eyes tested at Walmart, but so appalled with their choice in sunglasses I decided to drive to LensCrafters. Selection definitely better, luckily their entire stock is on display. Why lucky? Because even on a quiet day I pretty much had to beg someone to help me! Found a pair myself and had them made. Since I need bifocals these days I decided to try the progressive lenses (again - had a terrible experience a year ago). Sure enough, just like last year the breadth of vision is frighteningly narrow when reading - crazy - unless you pay double for HD lenses - since they were already over $300 no thanks. Will just use em for driving. Update - 4 days later - I HATE my progressive sunglasses - headache city, tiny field of vision - I am a danger on the roads - nice job LensCrafters - no service and crappy lenses!! Their prices for clear lenses is ridiculous - with an inexpensive plastic frame already well over $400. So back to Walmart for the clear glasses - half the price, and I'll go for bifocals not progressive - so that I can actually read in comfort :) read more

I had an eye exam and ordered new glasses today. Everyone was very friendly and helpful especially Roger who is awesome! Highly recommend this location! read more

Incompetent staff. Brought my glasses in to be readjusted and they ended up cracking the glass in my glasses. Was given attitude (and kind of blamed?) when I told them they cracked the glass during the readjustment process. Brought my glasses back in to get the lenses swapped out and told them to please not readjust the frames, since I have a prism in place and my eyes are extremely sensitive, but the frames are readjusted (even though I had the store associate tell the technician) and causing me headaches. Won't ever do business with this company again. This was the second time they cracked my lenses and basically blamed me for the issue. read more

Amazing customer service with a great selection at this location. Esteban helped me find the perfect frames! I live a little far from this location but will definitely make the drive up for their knowledge, amazing service and extensive, affordable options for lenses. read more

I HATE this location! I usually go to a different location, but seeing as this was closer to me and the weather wasn't so great today, I decided to come here. Everything was fine upon check in, staff greeted me and getting settled was great. My optometrist however...she and I were having basic conversation about my eyes and she asked if I wore contacts too. I said yes and asked her if she had any recommendations for contacts as the ones I currently had weren't terrible, but they weren't the greatest. She said, "let me see what I have" and came back with some for me to try. Mind you, I only came in for a regular eye exam. We had conversation about the contacts and I told her they were comfortable. I go to check out and they tried charging me for BOTH exams. I immediately opposed to that as we were just having simple conversation about my eyes and SHE took it upon herself to grab lenses for me to try. I have NEVER had such an embarrassing experience. The cherry on top was when the team lead took me to the back so I can physically remove the contacts before I could leave the store. WHAT A JOKE! I am NEVER coming back to this location! Shame on you Dr. Linda Nguyen for being assumptive and for making this the most embarrassing experience ever. read more

Came in prior to my scheduled appointment time. Was greeted with, "we'll be with you shortly" as I counted around 5+ associates moving about the showroom. Well, "shortly" turned in to me watching as 3 more people walked in and got processed for their appointments. Why wasn't I asked if I had an appointment? So I walked up to the counter and stated that I too had an appointment! Not sure what the point of an appointment even was since I was taken back 25 minutes AFTER my scheduled appointment. So, plan to be here for about 2 hours. I will say, that everyone was very pleasant. However, I will not be returning. And if you've got double coverage, look out! They struggle HUGE with this task and trying to figure out your insurance. Their prices are outrageous and the experience as a whole was just not stellar. read more

I think I had the same optometrist as Dave. Asked about contacts. She was really into selling the glasses. Very curt personality. Abe was great. read more

They were efficient and courteous. Explained the whole process, I would have liked to see less paperwork to fill out but hopefully they will be paperless Soon. Overall great experience. read more

LensCrafters - Empty place and still sitting here waiting - Eyewear & Opticians Near Me - Escondido, California

Great job! My 1st pair of glasses. I had an eye exam and got my glasses picked out and was out in one hour! Nice clean friendly prompt. Picking up my glasses later today! This is how business should be done. I felt very safe with their covid precautions. read more

Jamie began my experience by phone. Walked through the door and greeted with a smile. Professional, gracious service -- and lots of expertise by everyone with whom I interacted. Answered every question I had -- and I had a lot of them -- with enthusiasm and patience. Everything you need is onsite -- from eye exams to glasses, and the lab is right on the premises. I hope you'll be as glad you decided to give them a try. read more

Roger is the best! Great customer service, helped me out with the best pricing on a pair of prescription Oakley sunglasses for my husband! Very professional, attentive, and great energy. I highly recommend this location over the one at North County mall. Thanks, Roger! read more

My partner and I went in a few days ago for an eye exam and new frames. Esteban came in after another employee didn't show up to work. He was amazing! Esteban was incredibly knowledgeable, walked us through all of our options, and was able to assist us with everything we needed. He was so helpful that instead of one pair we ended up with three pairs because he made the process so easy. We will be going back to this location in the future just in the hopes that we can work with him again. read more

Was in a real pinch. Misplaced trial pair of contacts glasses broken only backup was decades old Nicole helped out on an extremely stressful day. Turned a horrid day into a great day 10 stars for her customer service many thanks read more

Just started going here this year. I always thought LensCrafters was going to be way overpriced but I was actually wrong. They took our insurance and we actually saved more money getting our glasses and contact lenses there than we have anywhere else. Customer service is excellent whenever I've gone in there I'm helped right away. I don't feel like I'm being harassed, like at some stores were there just on you all the time when you're just looking. They take AAA if you are a member and you'll save a good percentage on your sunglasses. I just recently bought two pair of sunglasses one being a coach brand and the other a Michael Kors brand and save 40% on each pair using my AAA. Hooooooooooray. I definitely have a problem with sunglasses like I should go to sunglass Anonymous or something because I am crazy about sunglasses. They have a very big selection to choose from which is awesome because I am a sunglass snob I recommend coming here and if you need to get a new prescription I would call ahead and make an appointment! read more

Unfortunately, after an extremely unpleasant experience at Lens Crafters in Escondido, CA off Auto Parkway, I feel I need to write this review so it doesn't happen to anyone else. I have purchased frames and lenses from Lens Crafters in the past but this morning, I had my first eye exam scheduled at this store. The optometrist ran me through a series of tests. Upon completion, she asked if I felt I needed something for distance or if my issues were with things close to my face. I mentioned I was really hoping to be fitted for contact lenses but I had concerns after being told by a different doctor (at a non lens crafters site) that I was difficult to fit due to an astigmatism. She informed me the fee was an additional $75 for a contact fitting and she had no one on staff to help train me. I told her that was fine and I thought I could manage. She went on to say that while she saw nothing on my prescription that would prohibit the use of contact lenses, she was concerned about fitment due to the previous doctor's comments regarding the astigmatism. Here is where the visit went from pleasant to extremely awkward and unprofessional. Because she explained I would pay the additional $75 regardless of whether or not we found a type of lenses that fit, I asked her, "How confident are you we will be successful finding a good fit?" I felt this was a fair question to ask as she had just mentioned the prescription shouldn't be a problem but she was concerned about the previous doctor's comments. I was okay with the extra $75 but I wanted her professional opinion as to whether or not I was likely to be successful. If she had said something to the effect of "fairly confident" I would have gone for it. If she had said something closer to 50/50 or 25% I would have thanked her for her professional opinion and stuck with glasses. Instead, she responded with, "I think we are good for today." Not understanding what she meant, I asked if she meant we were done with the exam and ready to try some contacts. She then replied, "No, we won't be trying on any contacts today." Completely confused at this point, I asked why not? She said, "What you said was offensive and it's time to go." I was floored. I had no clue what I had said to offend her. Bewildered, I replied, "Oh my gosh, if I said something offensive it certainly was not my intent." She said, "It's time to go." Trying once more to understand what in the world had just happened, I said, "I'll leave but will you please tell me how I offended you so I won't make the same mistake in the future?" At this point she said, with a very cold tone in her voice, "There is no need for you to question my abilities as an optometrist. I already told you your prescription wouldn't be a problem." I tried to explain I never meant her any offense and I only meant to ask her professional opinion because she is the professional and hoped she understood what I was actually asking. She said she did not and I needed to go. She then walked me to the counter so I could pay for my exam. Still in a mild state of shock (I've never once in my 43 years of life been treated this way by a professional or asked to leave an establishment) I started to sign the digital pad but then stopped. I told the employee behind the counter that I had a very negative experience and did not feel it was right I be charged. I told her I didn't even need my new prescription and I just wanted to leave. She spoke to someone who I assume was her manager and then told me that was fine and I did not have to pay. I appreciated that gesture at least, but am still very upset over the way I was treated by the optometrist. I understand people have misunderstandings and things are at times misinterpreted, but to not even give me a chance to explain my question (I was seeking her advice because I respected her professional opinion) I will not be shopping with Lens Crafters or recommending them in the future because of this one employee's actions. read more

Great experience! Biggest difference here is the selection and the knowledgeable staff. Nicole knew her stuff and took the time to ensure my glasses were what I needed, fit properly and even repaired my old glasses. She also made sure my insurance was applied properly and I was getting the most out of my coverage. There is a difference dealing with a relationship-based company like LensCrafters vs a transactional company like many of the others. read more

If only I could leave it at no stars. This review is in regards to a employee named Tammy. I have worked in the medical field for over 20 years and have never treated a client the way I was treated. I also never leave reviews because everyone has a bad day. This employee was on a level I have never experienced in my lifetime. Rude and disrespectful along with dismissive is a accurate description of the manager. Never asked to speak to a manager just showed up for my appointment. Unfortunately I got the only one standing around doing nothing. Black pant suit approaches and asked my reason for being there. My glasses were made and the lenses were set wrong and gave me double vision. I had them fixed the previous week and had a appointment scheduled to see the doctor. I still can't see and this all started last March! Tammy Informs me that my appointment is over and went along less then 6 feet away to "help" someone else. Not "help" just taking there money. During this pandemic need I say more. read more

I was thankful to able to schedule a same day appointment for an eye exam & be fitted for new glasses today. I was not expecting anything extraordinary but needed an eye exam & glasses ASAP. I left super Impressed about how professional, Happy & friendly their entire team is. I had the pleasure to interact with Cassandra, Alejandro & Dr. Amanjot Mashiana today. Dr. Mashiana is such a gem. She is very warm, caring & intelligent. The entire visit was Painless, fast & easy from start to finish. They helped me pick out 2 super cute pairs of frames that will be ready tomorrow. read more

Okay, so first let me start off by letting you guys know I have reviewed the escondido Westfield mall LensCrafters, and they are the sole reason I'm reviewing these guys. I initially went to the Escondido mall LensCrafters for my Tiffany sunglasses, with prescription, and they couldn't get the frame lens right, there were gaps and just cut wrong. I waited like two weeks because every time they said that the sun shades were done they were very badly done. Then the third time, the manager told me that this was the best ANY LensCrafters was going to be able to do, and I was very sad, because it was a large purchase, so I returned them, and I came to this location and they said they were able to do it no problem, I was encouraged, and the glasses were done the next day! They told me that they shouldn't have limited me to only that store and I agree, because if I had believed them I would have never purchased my shades. NOW I have them, and its all thanks to the LensCrafters at this location. The glass is fitted perfectly and they are great, I guess if I had to say ONE negative thing, it would be that my shades slide down a lot, but I have a small nose lol so maybe its just that. Really nice people, QUICK work, and great location over all! They need more selection for sure, so they get more people! read more

For over 25 years, I've been going to privately owned optometry thinking it was top-notch. After having to moved into this area, I needed to go somewhere quick. I initially went to eyeglass world and I was treated so bad. I left and decided to come in to LensCrafters instead. I am so glad I did. Excellent service. I received many hellos and smiles. Dr. Tran was extremely nice. Kevin assisted me and made sure I have everything I needed with my new selected frame. I absolutely love how I was treated. Excellent customer services. I will be coming here as many years to come. read more

Staff are friendly and knowledgeable. Great service with a smile. I just had a repair but will certainly go back when I need new glasses.

I have been going to LensCrafters for quite some time now and they've been excellent except for their warranty conditions. They told me completely different things from buying the warranty up to picking up the warranty. They're a bit misleading and not very translucent with their customers. read more

I absolutely hate coming here to get glasses. The employees only sell the most expensive lens options and treat you like a child. They never let me leave with a copy of my prescription nearly forcing me to get glasses there. They always tell me my prescription won't fit in most of the frames as well. Snuck a picture of my last prescription and got the frames I wanted (which they told me they could not make lenses for) at SportRx in San Diego. Only reason for 3 stars is that my last prescription wasnt right and they did it again for free. read more

Don't be late cause they punish you, they tell you they will fit you in we've been waiting since 9:55 it's is 11:50 appt was 9:40 . Not senior friendly at all. It's been a week no glasses yet we had to call, over priced. Never again. read more

The folks here are super nice! I had an eye exam and purchased my year supply of contacts here. From the sales associate to the doctor to the manager, everyone was such a pleasure to work with. They helped me understand my health insurance to collecting my rebate on my contacts. Simple easy in and out service. I'll definitely be back to get my glasses here. read more

After paying almost $500 I'm waiting for almost a month!! I called a couple of times and they keep saying that because of COVID there was a delay then one day they tell me they left me a message that they couldn't get the specific frame I had ordered. I go into the store ready to cancel my order but the lady who helped me was very nice and I actually found another frame I liked and when I asked her how long would it take she said they will be ready by the end of the day . I was very excited it was 3:30 and she was talking by 6 or 6:30. I live about 6-7 miles away so I decided to wait around . Then when I called back at 6 they told me they will NoT be ready until the next day!! I was so mad that I almost walked in and requested my money back . They obviously have terrible management!! Will never buy from them again. read more

Two stars only for the staff. They're great! Now - they claim 'glasses in about an hour.' I don't think six days (and I still don't have them - I have to go back for the fifth time tomorrow) constitutes ABOUT an hour. read more

Came in during a very busy time... This place rocks! Every member of the team greeted me and let me know I had not been forgotten. The manager Tammy got my paperwork started and set me up with Abby who absolutely made me feel like we were old friends! This lenscrafters feels like Cheers, you know comfortable and familiar. You can tell that the staff likes each other and it's infectious... Really makes you want to go out and be nice to someone else. Thanks Abby!!!!!! Love my glasses and contacts! read more

LensCrafters - Eyewear & Opticians Near Me - Escondido, California