I was on vacation visiting my father and my rimless glasses broke. I panicked since they were brand new and only prescribed to get me through to my upcoming cataract surgery in lieu of my usual contacts. I stopped by The Eyeglass Company and Russ went above and beyond to repair my glasses on site in just a few minutes. He was professional, very knowledgeable and extremely kind to help me out in a pinch. I HIGHLY RECOMMEND THIS BUSINESS. read more

IMPORTANT UPDATE to my earlier review. I just picked up my repaired glasses. Russ was very nice when I went in; he explained what the problem was and why it had taken so long. But on top of that, he Refunded the Full price of the repair! So if you want to find a busuness with a person that has great integrity and is honest, I highly recommend the Eyeglass Co in Escondido. My repaired glasses are as good as new, and I will be back. read more

Amazing customer service! I needed a pair of designer glasses fixed - well actually just a simple screw- but sunglass hut told me dolce and gabbana doesn't provide replacement parts and they couldn't help me. Costco didn't have the screw my glasses needed. And a shop in north park I went in to wanted to charge me $45 for replacing the screw and wait time was around 3-5 business day for the screw to arrive. Plus the guy was super rude. The short but dissatisfied service made me hop on to help and find a place that could help me. This place right here was so nice over the phone and told me to drive over and see what they could do. I made the 35-40 minute drive to Escondido and I was not disappointed. It was easy to find, plenty of parking (north park was a nightmare to find parking) and the guy didn't charge me a single penny. I wanted to pay! But he said no need. He had the specific screw that no one else is town seemed to have. Love this place! The owner was so nice and very down to earth. I'm happy to recommend them. read more

Great service definitely wise to spend your money here. Honest people! Definitely will always come back

I have been going to this Shoppe for years, I Love the great selection that they have and also the outstanding customer service. recommend it read more

Excellent and very professional. I recommend the place, and prices are reasonable compared to other places.

Wow! Amazing experience! I had a pair of Saint Laurent sunglasses that shattered and was searching all over San Diego and online to find someone to replace the lens. I was turned down by everyone in San Diego until I found this place. They were able to put in new lenses within two hours. I was so impressed. I love the new lenses too, a major upgrade compared to the factory installed one. The price was great too. Thank you for the fast service. I will come back! read more

I had laid on my prescription glasses at home and broke the threaded piece that holds my lens in place. My wife looked up eyeglasses repair shops and this one came across with the good reviews. Sure enough the owner of the shop greets you as you walk in as he was friendly and inviting. I explained to him what had happened and he immediately took my glasses. He repaired them right then while he struck up a good conversation. The repair was complete within minutes. My glasses are back in service. I highly recommend this shop for anybody looking for repairs at an affordable price or if they are looking for a new pair of eyeglass frames. read more

They did a phenomenal job on fixing my husband's glasses! I thought they were broken beyond repair. Highly recommend them.

Over priced and doesn't ever keep his word. He can be rude when mention what he had previously promised me

Took my glasses in after I dropped them and accident stepped on them basically crushing them. I really didn't have any hope that they could be fixed but Russ told me he could definitely get it done. It took a little longer than originally planned to get them back but I honestly am so impressed with how amazing they look, and it was super affordable! My customer service experience with Russ was phenomenal and I will use his services again without a doubt. read more

Excellent service, very friendly owner! Would definitely recommend for any eyeglasses services

Great selection and kind, attentive service. My go to for anything glasses. Very helpful staff

Came in today to get my glasses adjusted because I accidentally crushed them which made them crooked. Russ handled it in 5-10 minutes free of charge! Great service, definitely come by if you need some glasses or need an adjustment read more

I would not recommend this place. The chances of them going beyond the bare minimum for you is very unlikely and they'll only allow you to use the information they get if you buy from them. I tried to get the bare minimum of information for my father-in-law after they refused it to him directly and they gave me some story about how it's "against the rules" (FYI - there are no actual rules that state this) despite him not being able to visit in-store. He can't go into their store right now, so they're not going to help him. Really?! They're not interested in customer service; they're interested in your money. I will make sure that neither my father-in-law nor anyone I care about ever goes here. read more

Russ is a nice, friendly person who maintains a really nice vibe in the store. Great options for glasses.

I appreciate the convenience of this great eyewear store. The owner Russ is always so welcoming and repaired my sunglasses and glasses over the years. I finally purchased a pair of frames with progressive lenses. His willingness to make the fit perfect of style and prices. Give them a try. read more

I bought the best fitting here. I had always used VSP insurance when I was working but since I retired I have been on my own. I have used Costco and was happy with their prices but the selection of frames did not really satisfy me. In 2018 I bought some fantastic frames as lenses at The Eyeglass Company. I have lost some rubber nose pieces over the last couple of years and they have always been replaced at no cost. Today I dropped my glasses and when I grabbed them the side earpiece broke off I went and asked if it could be repaired or replaced. Much to my surprise I was given a completely new frame at no cost. If you want outstanding service and quality eyeglasses there is no better place than The Eyeglass Company. read more

I was in need of having my glasses adjusted due to my daughters dog had messed up the frame when her foot came across my face. Since I am visiting from Costa Rica, I had no idea of where to go. I had asked a friend of my daughters and she told me Lens Crafters, however, not knowing my way around, it was too far and I honestly did not want to go to a big box store company. So I started googling what was around and found The Eyeglass Co. and I am so happy I did. Russ was amazing, gave me wonderful customer service and extremely happy to help me. He even went one step further by replacing my nose guards with rubber ones rather than the hard ones on my glasses. The store is amazing, beautiful frames and so easy to get to. So my hat is off to The Eyeglass Co and this will be my go to Eyeglass store when I come to visit again. read more

Do not come to this place I had ordered the two pairs of glasses for my mom for the two to be bifocal and said it would be more expensive so I said ok then I just want one pair to be bifocals and the other pair single so that was my understanding! Turns out that when I went to pick up the other pair it was the one for reading and the other one to see far. That was not my understanding when I had placed the order. read more

SO HELPFUL!!!!! So many other places said they could not fix our glasses and he was able to without a problem in minutes! He even tightened another pair of glasses. Will be back when we need glasses. read more

This is the most sincere and honest person Russ What a great experience and I will have this company is outstanding

I have Gucci sunglasses which was missing screws. The gentleman at The Eyeglass Co. was so kind to not only replace the missing screws, but he tightened the arms and replaced the nose pieces too. My sunglasses fit perfectly again and are properly tightened. While I was waiting, I saw the most beautiful and unique glasses I've ever seen. I will buy my next sunglasses here. read more

I went and was serviced by Nick and Earl. I went in for the $79 advertised special for two pairs of glasses with a free eye exam. I expected to be upsold big time. It just seemed like a lost leader. The selection of glasses that are included with this special was ok but not great. But I stepped on my third backup pair this morning, so I was in need of some in expensive glasses until I can take a little more time and get some nicer ones. The virtual eye exam was a first for me. A guy on a tv screen with a robotic eye exam machine. Whatever works I guess. After the eye exam a prescription is issued from a local ophthalmologist. Earl is whom I dealt with first he did the preliminary testing. He was very polite and very pleasant to deal with. Then after the exam I dealt with Nick the branch manager. My prescription called for bifocals, which are usually super expensive. I initially said I would just buy some reading glasses. Nick explained for just $55 more he could upgrade me to bifocals. So, I did that. These will be my first bifocals. At the end of the day $135 for two sets of bifocals including the eye exam is quite a bargain in today's world. Let's see how the finished product is. I will update the review once I receive the glasses. So far so good! read more

Needed to have my Ray Bans lenses replaced due to scratching. Called Russ who was incredibly helpful and came on down. I was so impressed by his professionalism, and willingness to help. Russ replaced my lenses free of charge! It is a testament to his desire to further his business and help his customers. I will be heading to the Eyeglass Company for all further eyewear issues in the future, and telling my contacts to go see Russ. Stellar customer service, and the dedication to his customers satisfaction is beyond par. Thank you! read more

I found he doesn't keep his word. Because I needed a new prescription soon after purchasing two expensive glasses(frames and lenses) Russ said he would help me on the price on the second ones, he didn't help at all, so new lenses were $300 after just spending $860 with him. Also, said he'd provide me with cases with the glasses, he didn't. Said my glasses would be ready in one and half weeks, took three weeks. Whenever you ask him to make good on his word he just becomes rude and snotty. read more

I came here after terrible experience at another place, I had purchased my frames online and needed my prescription lenses for them. As I came here there was a very nice welcoming vibe and a very nice man running the place he got my glasses ready within few hours. Which honestly is best feeling as I don't have to wait long like other places that take weeks to get frames ready. And ofcourse the price would be more than other places but I gladly didn't mind because glasses came out perfectly. Another visit I went to get my frames fixed and employee did it for free I insisted that I should pay but he didn't want money and just wanted to help! Great Place! read more

What amazing customer service! I came in inquiring if they could repair a couple pairs of sunglasses purchased elsewhere. He fixed them to perfection with no charge! I will be coming back here to buy future eyewear. Thank you!! read more

My favorite 4 year old glasses broke and I first took them to Lens Crafters, who said they're unfixable. Glad I did not follow their advice to buy new glasses because I happened upon The Eyeglass Co., who provided great service in repairing my glasses. I've been looking for a quality eye glass store to get a great fit and service. read more

Long overdue. Been going here for 10 years. This place is great. Russ gives attention to detail, does free adjustments and repairs and is highly recommended. read more

Awesome customer service! The owner is well informed, incredibly reliable and caring of his customers and their needs. Totally recommend for designer lenses or even your casual shades. Super great condition and friendly service. I got two pairs for around 220$ with free touch ups where can you beat that? read more

Exceptional service and quality work. Russ takes a lot of pride in his shop and always goes above and beyond for his clients. There is a reason he has so many long term clients and it is because of the quality of work he provides and customer service he offers. The knowledge he has from his years in this industry allow him to guide you to the right product. He will take the time to explain everything and is great about follow up. If you are in the shop for any amount of time, you will see long established customers who simply enjoy visiting with Russ while getting quality work and THAT is the kind of business to support! I won't go anywhere else! If you want your glasses done right and you want a quality selection this is the place to go. Don't waste your time anywhere else. This is as good as it gets! read more

Great service! Went above and beyond to help me in an emergency. Traveling and my glasses needed to be repaired.

Great honest place for anything eyeglass related. High quality product, fast work and super nice! My family have been coming here for years and Russ is the man. Just had my Von Zipper lenses replaced and he got them to fit my face again, they're 10 years old! Shop local, shop right. This place rocks read more

Had a great experience here. Lots of selection and quick service. Way better then other local eyeglass stores (I've tried them all :))

Absolutely. Unequivocally. Amazingly. Horrifying. Experience. I'm not kidding. It was that bad. I actually have difficulty expressing how terrible these guys are. Glasses don't go out when promised, don't come in when promised. Phone calls are NEVER returned. The dude at the College Area store wouldn't even put down his newspaper to answer my questions about my missing glasses. Its just a dirty, disreputable place. Absolutely unbelievable. read more

Great Shop_ Nice Owner I have purchased three times at this shop. The owner is very nice and informative. The prices are low for designer glasses. He is closed on Sundays. I would highly recomend this buisness for eye glasses or sunglasses. read more

I brought in prescription frames, one of the temples had broken off at the hinge. My optometrist's office didn't think it was repairable but I thought I'd try anyway. I certainly lucked out with The Eyeglass Company. Russ took a quick look and told me right away it could be fixed, explaining exactly what needed to be done. He also charged me a very reasonable price. When I picked up the frames a few days later (on the day Russ said they would be ready), they looked as good as the day I first got them. They also replaced the nose pads, cleaned the lenses and gave me a nice new case for protection. That is great service! read more

I must say, large selection of Ray Bans and the employee was helpful. Got my prescription lenses fit into my new baby rays.

Met Russ and he gave fast and quick service for fixing my husbands glasses. The lenses popped out and he put them back in free of charge. Also tightened the frame. Real nice guy and fast, quick and efficient. He said 15 min but had them done in maybe 10 min. read more